Very quick delivery. Was nervous about trying a cheaper brand, but as it was for me not a client, I risked it and the product is fine. Easy to work with. My only small complaint ( not related to your... See more
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Review summary
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What people talk about most
Reviews shaping this summary
I have used Filler World for five plus years. They have a straightforward ordering and delivery system. I`ve never had a problem with any of my orders. I had a query one time and I got a useful, quick... See more
Company replied
Just had my third (3) annual injection in my right knee, and my first injection in my Left knee both of which have been diagnosed with Osteoarthritis. Had X-Rays taken, Left knee shows current Osteo... See more
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Prompt customer service. Refund issued without any delays. I was just too busy for deliveries. I would and will definitely be using them again.
Company replied
Company details
Written by the company
Filler World are a trusted supplier of leading brand products used for beauty enhancement and medical treatments including dermal fillers and toxins.
Contact info
Landchard House, Victoria Street, West Bromwich, B70 8HY, Birmingham, United Kingdom
- 0121 272 1885
- info@fillerworld.com
- www.fillerworld.com
4.7
Excellent
588 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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sorry to say package was squached along…
sorry to say package was squached along the way seriously stepped on or some :(
11 September 2025
Reply from Filler World
Hi there Tommy,
I am sorry to see that your parcel has arrived squashed during transit, this is not how we want our customers to receive their goods from us.
I have just checked and we have not had any correspondence from you to inform us of this situation. I have sent you an email as we would need to send some evidence across to the courier department to start an investigation.
Please can we ask that you respond to the email we have sent you as soon as possible so we can get this resolved as quickly and efficiently as we can.
Kind regards,
-fillerworld
Dishonest and Unprofessional
Dishonest and Unprofessional
I placed my order on August 6, and this has been the most unprofessional experience I’ve had with any international supplier. While the Neauvia Organic Hydro Deluxe was eventually shipped much later (August 22), the second product (Fillmed NCTF 135HA) was never sent at all.
What’s truly upsetting is that Filler World never informed me this item was out of stock. They provided multiple vague emails, but not once did they mention the product I was waiting for was unavailable until I insisted on an update more than a month later. Only then did they offer a refund, but only partial shipping reimbursement, which is unacceptable when half of the order was never fulfilled.
Their excuse referenced delays “starting August 29,” yet my order was placed on August 6 - long before this. The timeline doesn’t add up, and their communications were contradictory and dismissive.
For a company that deals with medical and aesthetic products, I expected professional logistics and transparency. Instead, I experienced zero proactive communication, hidden stock issues, and poor refund handling.
I do not recommend ordering from them unless you are prepared for long waits, unclear updates, and potential disappointment.
15 September 2025
Unprompted review
Reply from Filler World
Hi Rina,
We have emailed you in regards to this review and we are waiting for you to get back to us so we can discuss this further.
As mentioned in the email, as part of your order was shipped we was unable to provide you with a full refund but as a gesture of goodwill we refunded 50% of the shipping fee as we do appreciate your custom, which you was happy to accept.
Unfortunately, there was a huge delay with this order due to the new tariffs that have been implemented in your country which is out of our control. Our website had a banner informing all customers of this delay and we emailed all customers to make them aware that there would be a delay and we will ship all orders as soon as we have update from the courier that we have the green light to ship them out.
We would love the chance to speak to you about this further, please respond to the email we have sent you so we can discuss this in further detail as customer satisfaction is really important to our team.
We look forward to hearing from you soon.
Kind regards
-fillerworld
Website is easy to navigate
Website is easy to navigate. Prefer arrived quickly, highly recommend
9 September 2025
Reply from Filler World
Hi Diane,
Perfect feedback! We are super pleased you are satisfied with our "newish" website - we spent so much time ensuring that it was easy to navigate for our customers. We are delighted to hear our couriers delivered your goods quickly & efficiently.
Your custom is always appreciated! We look to welcoming you back on your next order 😊
Kind regards
-fillerworld
Decent price and trustworthy site to…
Decent price and trustworthy site to purchase from. Will definitely be using this company again for my pain management.
9 September 2025
Reply from Filler World
Hi David,
Thank you for your lovely 5* review - we are so pleased to hear you agree our business is trustworthy. 13+ years in the business we have build up a customer base of over 90,000 returning customers.
We are pleased we can help relieve your pain management.
Your custom is always appreciated and we cannot wait to serve you again in the near future.
Kind regards
-fillerworld
Reply from Filler World
Hey Natascha,
Thank you for your 5* review - we are super pleased you are happy with the service our team provides along with the super quick delivery options.. We work closely with our couriers to ensure a smooth delivery every time!
We cannot wait to serve you again in the near future 😊
Kind regards
-fillerworld
Best of the best all products are…
Best of the best all products are original
Big thanx to Lauren she is so helpful , fast and kind
11 September 2025
Unprompted review
Reply from Filler World
Hi Faris,
Thank you for taking time out of your day to provide us with a 5* review - we are super pleased Lauren is able to assist you. Customer Service is very important to us here at fillerworld. We are pleased you are satisfied with the service provided.
Kind regards
-fillerworld
Reply from Filler World
Hi Nicola,
Thank you so much for taking the time out of your day to provide us with a kind review, we are pleased its 5* experience.
We are pleased with the super quick delivery that you received, we work really hard with our couriers to ensure a quick process.
Your custom is always appreciated!
Kind regards
-fillerworld
Reply from Filler World
Hi Carol,
Thank you for providing us with 5* - This really does mean a lot to us. We have worked really hard over the last 13+ years to ensure customers receive exactly that - Easy ordering process, extremely quick deliveries and most importantly - great service!!
Your custom is very much appreciated and we welcome you back anytime 😊
Kind regards
-fillerworld
Reply from Filler World
Hi there Aleksandra,
Thank you so much for taking the time of your day to provide us with a great review. We are pleased to hear that the goods arrived to you within a timely manner and you are satisfied with the service you received from our customer service team. Our speedy service and fabulous customer service is something we are proud of here at fillerworld.
We look forward to welcoming you back when you place your next order.
Kind regards,
-fillerworld
Very fast as usual
21 August 2025
Reply from Filler World
Hi Sonnia,
Perfect! We are super pleased to hear you are happy with the speed that our team work to get the goods dispatched along with the couriers speedy service. We work very closely with our courier partners to ensure everything runs smoothly for our customers each time.
Your custom is always greatly appreciated! We look forward to providing fast service on your next order with us.
Kind regards,
-fillerworld
Easy to order and quick to arrive
15 August 2025
Reply from Filler World
Hi James,
Thank you for taking time out of your day to provide us with feedback based on your experience with fillerworld - we are delighted to see its positive. We have worked very hard on our website to ensure the ordering process is as easy as possible for our lovely customers.
It's great to see you are satisfied with the speed of the delivery service we offer too - we are dedicated to ensure a seamless experience every time.
Your custom is always appreciated! We look forward to shipping your next order soon.
Kind regards
-fillerworld
I'm happy with the products and fast…
I'm happy with the products and fast delivery. Highly recommend.
18 August 2025
Reply from Filler World
Hi Agnes,
Thank you for taking the time out of your day to provide us with such a positive review. We are so pleased you are happy with the products we supply along with the fast delivery options we provide. We work closely with our couriers to ensure the goods are delivered within a timely manner.
Your custom is always appreciated.
Kind regards
-fillerworld
Reply from Filler World
Hi Geoff,
Thank you for taking time out of your day to reward us with a lovely 5* review - we are so pleased you are happy with the updates we provide to our customers in regards to when you can expect your parcel. We have worked closely with our couriers to ensure customers feel updated so we are pleased to hear you have noticed this.
Your custom is always appreciated, you are a valued customer Geoff.
Kind regards,
-fillerworld
Reply from Filler World
Hi David,
Thank you for providing us with a 5* review. We are super pleased that you think the service we provide us excellent. This is exactly what we want to hear from our lovely customers.
Kind regards,
-fillerworld
great service
12 August 2025
Reply from Filler World
Hi John,
Thank you for taking time out of your day to provide is with a 5* review - we are pleased to see you are satisfied with the great service that our team provides. Your custom is always appreciated!
Kind regards,
-fillerworld
Worth the wait
The products I order often take longer than I’m led to understand, but I always know they’ll get to me just as soon as new stocks arrive.
7 August 2025
Reply from Filler World
Hi Debbie,
Thank you for taking time out of your day to provide us with a lovely 5* review. We are always open to feedback as we love to hear our customers experience whilst shopping with us. Some brands can take longer to arrive than others and whilst we understand this can be super frustrating at times, we work closely with our suppliers to ensure a speedy delivery as best as we can but some delays are out of our control. We will always offer our customers an exchange or refund should they wish to discuss options. However, as you kindly mentioned, your goods will always arrive with updates along the way.
Your feedback has been noted on this occasion and we will try to improve our pre-order timeframes in the future.
Your kind patience is always appreciated!
Kind regards,
-fillerworld
Preferred supplier
Good selection of products. Always seem to be in stock. Dispatched quickly. Prices always seem competitive. One of my preferred suppliers.
30 July 2025
Reply from Filler World
Hi Julie,
This is a wonderful overall review. Thank you for taking time out of your day to provide us with such a positive review.
We are super pleased to hear you are a satisfied customer and you appreciate the way we operate here at fillerworld. Our team will be pleased to read your review.
Your custom is always appreciated!
Kind regards
-fillerworld
Filler World is very prompt in…
Filler World is very prompt in delivering the Orders. When I am in India , they also give very good service. Keep it up.
28 July 2025
Reply from Filler World
Hi Vasab,
Thank you for your kind 5* review - our worldwide delivery is something we are proud of here at fillerworld knowing our customers can receive our goods anywhere in the world. We appreciate you taking the time to send us a lovely review.
Our customer service, competitive prices and prompt delivery is what our team work so hard on to achieve for our customers - we are pleased you are receiving this service.
Thank you for your custom, it is always appreciated!
Kind regards,
-fillerworld
A far cheaper in-clinic alternative, superb quality.
So delighted I have discovered this website and overcome the limitations of having fillers done at a clinics or surgerys & the huge expense, with this far more affordable alternative, yet not compromising the quality-I've never had an issue any products purchased and I've been using Filler World for over 8 years now. I will continue to purchase from them again & again.
Prompt delivery with helpful updates and excellent customer service.
I would highly recommend.
Thank you Filler World.
28 July 2025
Reply from Filler World
Hi Juliet,
What a lovely review!! Firstly, thank you for taking the time out of your day to provide us with a 5* review.
Your loyalty over the years really is appreciated and we are so pleased you are satisfied with your overall experience with fillerworld, from customer service right through to delivery.
We thrive to please the customer and make every transaction as smooth as possible and its comforting knowing our hard work is noticed by our customers 👏
We look forward to welcoming you again with your next order soon.
Kind regards,
-fillerworld
Excellent customer service
The team delivered an exceptionally swift and professional service. Communication was straightforward and effective, ensuring that all details were clearly understood. As a result, the product was delivered promptly, exceeding expectations.
25 July 2025
Reply from Filler World
Hi James,
We are super pleased to see you are happy with the experience you have had with us.
Our team work extremely hard to ensure a smooth transaction each time. Customer service is very important to us and we are pleased you recognised this. We are glad you received your order within a timely manner too!
Your custom is always appreciated! Thank you for taking time out of your day to review us.
Kind regards
-fillerworld
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