Fig Loans Reviews 9,114

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 912 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its efficiency and helpfulness, often highlighting the ease and speed of the loan application and funding process. Many appreciate the flexible payment options and reasonable interest rates, which make managing repayments straightforward and affordable. The customer service is frequently described as professional, courteous, and responsive, with people feeling supported during difficult times. However, some customers also noted issues, such as being treated like new applicants despite a history of successful repayments, or not having loan payoffs reported to credit bureaus. A few other people also felt that the company lacked compassion or assistance when they needed help, and one reviewer reported funds being sent to an incorrect account.

What people talk about most

Service

Reviewers mention positive feedback about service, highlighting its reliability and efficiency, especially... See more

Payment

Consumers find payment to be positive, highlighting the ease of paying off loans and re-borrowing quickly,... See more

User experience

Customers report positive experiences with the user experience, often highlighting the ease and simplicity of... See more

Customer service

Reviewers highlight positive aspects of customer service, often describing it as excellent, helpful, and... See more

Staff

Users describe positive interactions with staff, consistently highlighting their professionalism,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Was pleased with how I got the approval quickly. Used Fig Loans several times I also like the way you can choose your payment date. Only thing that I can think of that would be negative is that when y... See more

Rated 5 out of 5 stars

Fig Loans application process is quick, easy to use, they are fair and offers fast funding less than 2 days. Easy affordable payment plans from a bank account or card are available. No unreasonable hi... See more

Rated 5 out of 5 stars

What made my experience great? The courtesy, concern when applying for the loan. And when I needed the loan the most, they were always there for me. Never a long turnaround and question and informati... See more

Rated 5 out of 5 stars

I appreciate this company, I have had several loans with them and paid them off then all of a sudden I tried to renew and was told no several times. But I think I tried again at the right time and I... See more


Company details

  1. Non-Bank Financial Service
  2. Alternative Financial Service
  3. Financial Consultant
  4. Loan Agency

Written by the company

Fig Loans was started in 2015 in Houston, Texas. The company originated as Fig Personal Loans, and started as a collaboration between Fig and United Way THRIVE in Houston to create better, affordable loan products for low-income Americans with bad credit. Fig Loans are installment loans ranging from $300 to $500 that are repaid over four installments and set up on a schedule that fits your budget. Unlike other lenders, Fig Loans works with you to adjust payment dates because we know life doesn't always follow a calendar.


Contact info

4.9

Excellent

TrustScore 5 out of 5

9K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 61% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Highly Recommended

Fig loans has always been highly professional, efficient and friendly to meet my needs. I can choose my own payment and the application is seamless!

10 April 2026
Rated 2 out of 5 stars

My credits not that bad and you…

My credits not that bad and you charging me big time interest the interest is ridiculous this will be the last loan I take with you guys cuz you're interest rate is way too high

7 April 2026
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Reply from Fig Loans

Thank you for the feedback and we are sorry to hear of any concerns. We reached out to you directly via email to address your concerns. Please check your inbox and spam/junk folder for an email from service@figloans.com.

Rated 4 out of 5 stars

The only thing that irritates me is I…

The only thing that irritates me is I have had several loans with Fig and even if I pay off and a month later have a emergency you treat me like a new customer and I have to start the whole process over. I’m on the same income for a year at a time.

30 March 2026

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