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Fig Loans Reviews 9,086

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TrustScore 5 out of 5

4.9

Non-Bank Financial Service
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Review summary

Created with AI, based on recent reviews

Looking at 914 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent service, appreciating the low and flexible monthly payment options. Many find the user experience seamless, praising the easy application process and quick access to funds. The customer service is often described as helpful and efficient, with staff being professional and understanding, especially when it comes to payment adjustments and unexpected emergencies. However, some people were dissatisfied with the company's policies, noting that even long-term customers with good payment history are treated like new applicants when seeking a new loan. A few reviewers also mentioned issues with payments being misdirected to other accounts and concerns about how paid-off loans are reported to credit bureaus, potentially impacting their credit scores negatively.

What people talk about most

Service

Users describe positive interactions with service, highlighting its efficiency and reliability. Many... See more

Payment

Customers consistently note positive experiences with payment. Many reviewers appreciate the flexibility with... See more

User experience

People report positive experiences with user experience. Customers consistently praise the ease of use and... See more

Customer service

Consumers find customer service to be positive. Many reviewers praise the helpfulness and efficiency of the... See more

Staff

Customers had positive experiences with staff. Reviewers consistently praise the staff for being helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fig Loans application process is quick, easy to use, they are fair and offers fast funding less than 2 days. Easy affordable payment plans from a bank account or card are available. No unreasonable hi... See more

Rated 5 out of 5 stars

I appreciate this company, I have had several loans with them and paid them off then all of a sudden I tried to renew and was told no several times. But I think I tried again at the right time and I... See more

Rated 5 out of 5 stars

Fig Loans is always fair on point with their terms of their loans. Have been using them for a while, and they are always satisfactory with loaning me the amount that I need when needed. Customer ser... See more

Rated 5 out of 5 stars

The application process is simple and fast. I love that I don't go into more debt to pay off my loan by having the ability to schedule payment to fit my situation. Fig Loans has been a lifesaver in h... See more

Company details

  1. Non-Bank Financial Service
  2. Alternative Financial Service
  3. Financial Consultant
  4. Loan Agency

Written by the company

Fig Loans was started in 2015 in Houston, Texas. The company originated as Fig Personal Loans, and started as a collaboration between Fig and United Way THRIVE in Houston to create better, affordable loan products for low-income Americans with bad credit. Fig Loans are installment loans ranging from $300 to $500 that are repaid over four installments and set up on a schedule that fits your budget. Unlike other lenders, Fig Loans works with you to adjust payment dates because we know life doesn't always follow a calendar.

Contact info

4.9

Excellent

TrustScore 5 out of 5

9K reviews

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Replied to 61% of negative reviews

Typically replies within 48 hours

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