Fibrex Nurseries Reviews 63

TrustScore 4 out of 5

4.1

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the high quality of the products, particularly the plants, noting their health, strength, and careful cultivation. Many people appreciate the excellent packaging, which ensures plants arrive in perfect condition, and the wide variety available. The ordering process and communication are frequently highlighted as straightforward and informative. However, some customers have expressed dissatisfaction with issues related to their orders and delivery. A number of people reported receiving incorrect or substituted plants without prior consultation, even for specific items they particularly wanted. There were also mentions of plants arriving smaller than expected or in poor condition, and some experienced delays in delivery.

What people talk about most

Product

People report positive experiences with product, often praising the plants' size, health, and excellent... See more

Quality

Consumers generally express satisfaction with the quality of plants received. Many reviewers praise the good... See more

Order

Clients share ambiguous opinions on order experiences. Many reviewers praise the great communication from the... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service. Many customers praised the prompt delivery,... See more

Based on these reviews

Rated 4 out of 5 stars

Received my order, plants seem healthy but one was incorrect. Have emailed twice and had no response. I know it’s a busy time but not nice being ignored.

Company replied

Rated 5 out of 5 stars

Thank you for my lovely plants, rooted pelargonium cuttings but bigger than l expected. Beautifully packed too, they arrived in good order despite the heat. So far so good, my turn now!

Rated 5 out of 5 stars

I was absolutely delighted with the Pelargoniums I received from Fibrex Nurseries. They were packaged really well and arrived looking healthy and obviously cared for. The care instructions were co... See more

Rated 5 out of 5 stars

First class company to deal with. The plants are always carefully prepared and packaged, very healthy and never sent out before they are ready. Communication is excellent and personal. Not a chatbot i... See more

Company replied

Rated 1 out of 5 stars

My husband ordered a plant called Montys Magic to commemorate our puppy that passed away suddenly. He was happy to order 2 other plants as there was a 3 plant minimum in order to get the one he wanted... See more

Rated 1 out of 5 stars

Unreal - they need the equivalent of the Hotel Inspector to tell them how to run their business. Like a restaurant which has too much on the menu and none of it fresh. We drove miles on an Open Day... See more

Rated 1 out of 5 stars

41994 I have now received replacements for some of the substituted plants. Not the biggest but what I wanted! Hopefully these will grow well. Thank you Fibrex for responding. Box sent 15.5.25.... See more

Rated 1 out of 5 stars

I paid for an order of pelargoniums on 7th of January (> £100 ). The delivery was made on the 24th of April with nearly 1/4 of plants substituted for plants not similar in colour. On the whole, the pl... See more

Rated 1 out of 5 stars

Told by the company that I had to pot on my wee ( thumb size) plants. Seriously! SO disgusted with this company a complete rip off. Go to a local nursery and see what you are buying for a fraction of... See more

Rated 1 out of 5 stars

The plants I ordered took two weeks to arrive. They were in dry soil and badly in need of a lot of tlc. Anyone who is not a gardener would probably send them back. I would not recommend using this com... See more

Rated 1 out of 5 stars

Amended - The geraniums did not last the summer - toast. Terrible rip off ! Very very expensive for the size. Shipping was a month later than it should have been, but weather has not been great.... See more

Rated 1 out of 5 stars

(Order num 42357. Placed 1/2/25) I placed an order at the beginning of the year for specific scented species that I needed. I've ordered them as an professional artist, who needs to... See more

Rated 5 out of 5 stars

Ordered 17 different pelargoniums arrived yesterday. All excellent well rooted little guys which I'm confident will flourish. Order a little delayed due to weather but well worth the wait for well roo... See more

Rated 5 out of 5 stars

I have bought several varieties of scented pelargonium from Fibrex. Plants have been well packed and very healthy. My favourite Copthorne provides a fabulous annual display - profuse and long flowerin... See more

Company replied

Rated 5 out of 5 stars

Very healthy new season pelargoniums just arrived! 😃 Great communication from Fibrex from order to delivery and excellent new packaging. NO PLASTIC! Plants were completely and safely protected,... See more

Rated 5 out of 5 stars

I had a query and sent an email to Fibre Nurseries. They responded very quickly with a fantastic personal service. I absolutely love the plants I have received from them, all so well packaged, s... See more

Rated 5 out of 5 stars

Fibrex Nurseries has completely exceeded my expectations! I ordered five pelargoniums and was genuinely impressed with the quality and presentation of the plants on arrival. Each one was strong,... See more

Rated 5 out of 5 stars

Well grown plants in good packaging. Now starting to flower and are beautiful. It's lovely having some old favourites from years ago again along with some great new (to us) varieties.

Rated 5 out of 5 stars

Received my plants yesterday, they arrived well packaged, healthy, really good instructions, kept me informed of the delivery, all in all very happy. I have now ordered som more.

Rated 5 out of 5 stars

Great plants and service. I have made multiple orders and have been really pleased with the size and health and packaging of all the plants. Love their large collection of scented pelargoniums.

Rated 5 out of 5 stars

Plants arrived yesterday and I have to say, I’m extremely impressed. Not only with their new and improved packaging, but the quality of the plants inside. Will definitely use this company again.

Rated 5 out of 5 stars

Wonderful pelargoniums, and a very good selection on their website. Order early as they are popular! I've been buying from Fibrex for years.

Rated 5 out of 5 stars

I always buy pelargoniums (my favourite plants) from Fibrex Nursery. They specialise in pelargoniums, have amazing selection of numerous varieties and their plants are beautiful and of excellent quali... See more

Rated 5 out of 5 stars

Excellent, mature, quality cuttings. Excellent communication. Excellent packaging. Excellent choice. Excellent website info. Can't fault them and my now go to supplier for rare and unusual pelargonium... See more

Rated 5 out of 5 stars

Healthy plants delivered and very good communication, ie helpful customer service. Fantastic selection of pelargoniums.

Rated 5 out of 5 stars

The 3 pelargoniums I ordered were lovely plants in good condition and well packaged. I am very pleased with them. I sent an email with some enquiries about how to care for them and got a prompt and... See more

Rated 5 out of 5 stars

Super healthy plug plants. Arrived on time and very well packed. Requested a different courier to DHL and I had a very swift positive reply. Marvellous service. Highly recommended.

Rated 5 out of 5 stars

A really good experience: really interesting selection of pelargoniums, good communications and really healthy young plants delivered in great condition.

Rated 3 out of 5 stars

Six Pelargonium plants arrived this morning. Ordered last October but a substitute sent for one of the plants. Small plants with roots not filling the biodegradable pots. Disappointing compared to t... See more

Company replied


Company details

  1. Home & Garden

Information provided by various external sources

Specialist growers of Pelargoniums, Ferns, Hedera, Begonias & Tropical Hibiscus for Mail Order. Home of the National Collections of Pelargonium & Hedera.


Contact info

4.1

Great

TrustScore 4 out of 5

63 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Top Service

Royal Mail lost my order and I called Fibrex to see if they could help and if they knew anything about it. With in an hour they had sent my full order out again!! The plants were packed perfectly on arrival which I’ve had issues with in the past with similar companies. Will use again, order 2 going in shortly, thanks again.

9 March 2026
Unprompted review
Rated 5 out of 5 stars

Very satisfied customer

The 3 pelargoniums I ordered were lovely plants in good condition and well packaged. I am very pleased with them. I sent an email with some enquiries about how to care for them and got a prompt and helpful reply.

13 March 2026
Unprompted review
Rated 5 out of 5 stars

Great plants and service.

Great plants and service.
I have made multiple orders and have been really pleased with the size and health and packaging of all the plants. Love their large collection of scented pelargoniums.

4 March 2026
Unprompted review
Rated 5 out of 5 stars

Very healthy new season pelargoniums…

Very healthy new season pelargoniums just arrived! 😃
Great communication from Fibrex from order to delivery and excellent new packaging. NO PLASTIC!
Plants were completely and safely protected, and it was very easy to unpack the parcel with no spillages of earth or anything.
Have been a customer of Fibrex for over 20 years.

4 March 2026
Unprompted review
Rated 5 out of 5 stars

Wonderful pelargoniums

Wonderful pelargoniums, and a very good selection on their website. Order early as they are popular!

I've been buying from Fibrex for years.

23 March 2025
Unprompted review
Rated 5 out of 5 stars

Thank you for my lovely plants

Thank you for my lovely plants, rooted pelargonium cuttings but bigger than l expected. Beautifully packed too, they arrived in good order despite the heat. So far so good, my turn now!

25 August 2025
Unprompted review
Rated 5 out of 5 stars

Customer Service

I had a query and sent an email to Fibre Nurseries. They responded very quickly with a fantastic personal service.
I absolutely love the plants I have received from them, all so well packaged, super healthy and have grown into mighty thriving plants just in one season.

I have the bug now and will be looking forward to picking out my new bunch of babies in spring. They are my new obsession.

12 August 2025
Unprompted review
Rated 1 out of 5 stars

Not recommended

The plants I ordered took two weeks to arrive. They were in dry soil and badly in need of a lot of tlc. Anyone who is not a gardener would probably send them back. I would not recommend using this company. Products you buy in June will probably no flower this year.

2 July 2025
Unprompted review
Rated 5 out of 5 stars

I was absolutely delighted with my Pelargoniums.

I was absolutely delighted with the Pelargoniums I received from Fibrex Nurseries. They were packaged really well and arrived looking healthy and obviously cared for. The care instructions were concise and extremely helpful.
Their Customer care is excellent - kind, efficient and helpful.
I have purchased many plants online this year from well known sellers and have been very disappointed with their quality. In fact it looked as though discarded plants had simply been thrown in a box!
I will absolutely be buying more plants from Fibrex and obviously highly recommend this Nursery.
Thank you!

11 June 2025
Unprompted review
Rated 1 out of 5 stars

Unreal

Unreal - they need the equivalent of the Hotel Inspector to tell them how to run their business. Like a restaurant which has too much on the menu and none of it fresh. We drove miles on an Open Day remembering the original brilliant Fibrex from years ago. Very nice people but Sad.

31 May 2025
Unprompted review
Rated 1 out of 5 stars

Told by the company that I had to pot…

Told by the company that I had to pot on my wee ( thumb size) plants. Seriously! SO disgusted with this company a complete rip off. Go to a local nursery and see what you are buying for a fraction of the cost

1 June 2025
Unprompted review
Rated 1 out of 5 stars

Substitute without asking

My husband ordered a plant called Montys Magic to commemorate our puppy that passed away suddenly. He was happy to order 2 other plants as there was a 3 plant minimum in order to get the one he wanted, Monty Magic. A month later I have just received our delivery to find that they have substituted the only plant we actually wanted (Montys Magic) for another variety. So now we have 3 plants we don't want. If we had known they were out of stock of Montys Magic we would have cancelled the order. Seems a bit sneaky to send out substitutes without checking, knowing people are unlikely to pay to return plants.

29 April 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant pelargonium plants

Well grown plants in good packaging. Now starting to flower and are beautiful. It's lovely having some old favourites from years ago again along with some great new (to us) varieties.

4 April 2025
Unprompted review
Rated 5 out of 5 stars

Fibrex Nurseries is AMAZING!!

Fibrex Nurseries has completely exceeded my expectations! I ordered five pelargoniums and was genuinely impressed with the quality and presentation of the plants on arrival. Each one was strong, healthy, and clearly grown with real care and expertise.

What stood out most was the beautiful variety – from bold colours to more unusual types, there’s something for every garden style. The plants have all taken really well and are already flowering after just a short time in their new pots.

Ordering was straightforward, delivery was prompt, and everything was so well-packaged that not a single leaf was damaged. It’s rare to find a nursery that consistently delivers both quality plants and great service.

This was my first order from Fibrex, but definitely not my last. If you’re passionate about pelargoniums, you won’t be disappointed!

16 May 2025
Unprompted review
Rated 3 out of 5 stars

This new version of Fibrex has much to…

This new version of Fibrex has much to learn and improve on. Made recent visit on an open day. Overall disappointing !!
Many plants not much more than rooted cuttings and very expensive for the size, the original Fibrex had so much better plants, both size and quality.
At the prices these new guys charge would expect far better quality plants.
Overall the quantity and selection/range of plants available was also a disappointment.
Much to improve on.

26 April 2025
Unprompted review

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