I have had good experience with Fibia, easily requested the Internet service and Fiber connection and got it and now after around 1 year because our company is providing an Internet service, I have t... See more
Company replied
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Useless customer service. Our WIFI has been out of use for one week now. We have phoned several times and reported the problem. We even filled out the online form. However, they still have not got... See more
Company replied
Fin service 👍👍👍👍
Company replied
Really bad quality of service. The service is intermittent and at the 2,4 GHz band of the router, the speed never reaches the expected value. Moreover the customer service is terrible. Choose another... See more
Company replied
Company details
Written by the company
Fibia leverer fibernet til Østjylland og store dele af Sjælland. Vores mål at levere markedets bedste og hurtigste internet samt tv og telefoni. Vi mener, at fibernet er den vindende teknologi, også på den lange bane - for dig og for Danmark. Vi har allerede 225.000 kunder, og der kommer hele tiden flere til.
Kontakt Fibia Kundecenter
Written by the company
- Ring til os på tlf. 70 29 24 44
- Kontakt os, hvis teknikken driller, eller du har spørgsmål til abonnement eller produkter. Ved eventuel forlænget svartid anbefaler vi du benytter vores "ring tilbage"-funktion - du beholder din plads i køen. Du er også velkommen til at skrive til os via vores kontaktside på fibia.dk.
- Åbningstider Kundeservice
- Mandag-torsdag kl. 9-16. Fredag kl. 9-15.
- Åbningstider Teknisk Support
- Mandag-fredag kl. 8-21. Weekend/helligdage kl. 10-16.
Contact info
Energivej 33, 4690, Haslev, Denmark
- 70 24 24 94
- www.fibia.dk
2.9
Average
13K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Tekniks Support super god service
24 August 2021
Reply from Fibia
Hej Jonna
Tak for din anmeldelse.
Vi er glade for, at du modtog kompetent hjælp fra vores tekniske support.
Venlig hilsen
Simone
Great customer service 👍
24 August 2021
Reply from Fibia
Hello
Thank you for your review.
We are happy to hear that you had a great experience with help from our customer service.
Best regards
Simone
I gives 5 stars to Jacob
I gives 5 stars to Jacob . He is helpful and his service its perfect . Thanks again
20 August 2021
Reply from Fibia
Hello M.
Thank you for your review.
We are pleased to hear that you recieved capable help for your situation.
Best regards
Simone
Awesome!
Quick, reliable and fast help, people who works there knows what they do and what a customer asks about! I am really happy from the service!
Kamil
20 August 2021
Unprompted review
Reply from Fibia
Hi Kamil
Thank you for your review!
We are very happy to hear that you received capable and efficient help regarding your inquiry.
Best regards
Simone
Great and fast customer service!
18 August 2021
Reply from Fibia
Hi Daniel
Thank you for your review!
We are very happy to hear that you are satisfied with the help you have received from our customer service.
Best regards
Simone
super god service
16 August 2021
Reply from Fibia
Hej Per
Tak for din anmeldelse.
Dejligt at du har haft en positiv oplevelse med vores kundeservice.
Venlig hilsen
Simone
Reply from Fibia
Hej Ulla
Tak for din anmeldelse.
Super godt, at du havde en positiv og tilfredsstillende oplevelse med hjælp fra vores kundeservice.
Venlig hilsen
Simone
Reply from Fibia
Hej Alain
Tak for din anmeldelse.
Godt at høre, at du er tilfreds med den service, du har modtaget.
Venlig hilsen
Simone
Super service
10 August 2021
Reply from Fibia
Hej Søren,
Tak for din anmeldelse. Godt at du fik brugbar vejledning til løsning af din henvendelse.
God dag.
Mathias
Super service 🙂😁
10 August 2021
Reply from Fibia
Hej Kenneth
Tak for din anmeldelse.
Det er dejligt at høre, at du havde en super oplevelse med hjælp fra vores kundeservice.
Venlig hilsen
Simone
En super fin service
En super fin service, hvor supporter guidede til at få genstartet systemet.
6 August 2021
Reply from Fibia
Hej Rodrigo
Jeg er glad for, at høre om din oplevelse og du har fået løst din problemstilling.
Tak for din anmeldelse.
Hilsen
Martin
Reply from Fibia
Hej Anne,
Tak for din anmeldelse.
Dejligt at høre, at du fik den rette hjælp fra vores medarbejder til løsning af din henvendelse.
Du ønskes en god dag.
Mathias
Reply from Fibia
Hej Torben,
Dejligt at høre, at du fik brugbar vejledning til løsningen af din henvendelse.
Tak for at dele din positive oplevelse med Fibia.
God dag.
Mathias
Reply from Fibia
Hello Sosia,
Thank you for your review. Good you reived useful guidance for solving your inquiry.
Good day.
Mathias
Super service.
27 July 2021
Reply from Fibia
Hej Steen,
Tak for din anmeldelse.
Godt at du fik brugbar vejledning til løsning af din henvendelse.
God dag.
Mathias
Virkelig god service via dygtige…
Virkelig god service via dygtige medarbeidere. Til tider for lang ventetid for at komme igennom for at få support.
27 July 2021
Reply from Fibia
Hej Claus
Tusind tak for din anmeldelse.
Det dejligt at høre du har haft en behagelig samtale med en af vores kollegaer. I forhold til kortere ventetid, ville der af og til komme lidt kø på linjen. Mit bedste råd ville være at ringe i ydertimerne mellem 9-10 eller 15-16, der er køen som regel kortest.
God dag
Mathias
Super service
23 July 2021
Reply from Fibia
Hej Mads,
Tusind tak for din anmeldelse.
Det er dejligt at høre, at du er tilfreds med din service.
God dag.
Mathias
En super god service
20 July 2021
Reply from Fibia
Hej Henrik
Tak for din anmeldelse.
Vi er glade for, at du havde en god oplevelse med henvendelse til vores kundeservice.
Venlig hilsen
Simone
God og hurtig support😊
19 July 2021
Reply from Fibia
Hej Bjarne
Tak for din anmeldelse.
Dejligt at høre, at du havde en positiv oplevelse med hjælp fra vores support.
Venlig hilsen
Simone
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