I was extremely satisfied - I sign up at 5pm one day and had an internet connection at 10 am the other day. The agent (Søren) called me immediately, guided me through all the necessary steps and even... See more
Company replied
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See what reviewers are saying
FIBERBY The best internet provider in Denmark. I am the customer in FIBERBY from past ten months. I am very happy with this provider . The best customer care service. To day I spoke to one of th... See more
Company replied
Fast connection on a good price, but there are quite often disconnections. That resolve automatically after 30 secs or a min. Quite disrupting Tilføjelse: I just saw that you replied immediately... See more
Company replied
Switched to their service as soon as the association made it possible. Customer for 3 years and been very satisfied.
Company replied
Company details
About Fiberby
Written by the company
Hurtigt og driftssikkert internet med ekstraordinær kundeservice
Med Fiberby får jeres boligforening lynhurtigt, driftssikkert internet med nem adgang til kundeservice uden lange telefonkøer.
Klik her og bestil tilbud online i dag!
Fordele for beboerne:
✅ Hurtigt og driftsikkert internet.
✅ Spar penge og få større valgfrihed.
✅ Nem adgang til support.
Klik her og beregn jeres besparelse
Vi lover boligforeningen:
> Garanteret 1000/1000 Mbit i hver lejlighed og frivillig tilmelding.
> Nem adgang til kompetent og hjælpsom kundeservice - uden lange telefonkøer.
> Driftssikkert netværk, døgnovervåget af vores egne teknikere.
> Robust backbone-netværk som dækker København og hele tiden bliver udvidet.
Hvad betyder "internet vi selv ville vælge?"
Fiberby adskiller sig fra de landsdækkende internetudbydere ved, at I som boligforening selv ejer netværket i ejendommen. På den måde undgår I at betale en månedlig leje til det landsdækkende selskab, som ellers ejer internetkablerne i jeres ejendom. Derfor er Fiberbys priser meget lavere, samtidig med at kvaliteten er i top. Dét er "internet vi selv ville vælge".
FIBERBY - Internet til byens folk
Med Fiberby får jeres boligforening lynhurtigt, driftssikkert internet med nem adgang til kundeservice uden lange telefonkøer.
Klik her og bestil tilbud online i dag!
Fordele for beboerne:
✅ Hurtigt og driftsikkert internet.
✅ Spar penge og få større valgfrihed.
✅ Nem adgang til support.
Klik her og beregn jeres besparelse
Vi lover boligforeningen:
> Garanteret 1000/1000 Mbit i hver lejlighed og frivillig tilmelding.
> Nem adgang til kompetent og hjælpsom kundeservice - uden lange telefonkøer.
> Driftssikkert netværk, døgnovervåget af vores egne teknikere.
> Robust backbone-netværk som dækker København og hele tiden bliver udvidet.
Hvad betyder "internet vi selv ville vælge?"
Fiberby adskiller sig fra de landsdækkende internetudbydere ved, at I som boligforening selv ejer netværket i ejendommen. På den måde undgår I at betale en månedlig leje til det landsdækkende selskab, som ellers ejer internetkablerne i jeres ejendom. Derfor er Fiberbys priser meget lavere, samtidig med at kvaliteten er i top. Dét er "internet vi selv ville vælge".
FIBERBY - Internet til byens folk
"Internet vi selv ville vælge"
Written by the company
- 🟢 Hurtig og driftsikker internetforbindelse
- 🟢 Optimal til streaming og gaming
- 🟢 Professionel support med minimal ventetid
- Vi leverer internet til 1000 boligforeninger
Contact info
Otto Busses Vej 3A, 2450, København SV, Denmark
- 33230099
- salg@fiberby.dk
- www.fiberby.dk
Internet til en fast, lav pris
4.8
Excellent
801 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Fiberby
Hej Morten
Tusinde tak for din flotte anmeldelse! Vi sætter stor pris på, at du har delt din oplevelse med os her.
Mange glade hilsner
Anette
Great customer service!
4 October 2024
Reply from Fiberby
Hi Paschalis
Thank you so much for your kind review! We appreciate you've taken the time to share your experience here.
Best regards
Anette, Fiberby
Reply from Fiberby
Hi Raphael
Thank you so much for your kind review! We appreciate you taking the time to share your experience with us here.
Best regards
Fiberby
Very happy with the service
Very happy with the service, although the signal is weak sometimes
24 June 2024
Reply from Fiberby
Hi Joseph
Thank you for your review here! We appreciate you taking the time to share your experience.
In regards to the sometimes weak signal, I recommend calling our customer service to sort out the issue.
Best regards
Fiberby
God service
4 March 2024
Reply from Fiberby
Hej Luise
Mange tak for din fine anmeldelse! Vi sætter stor pris på, at du har delt din oplevelse med os her.
Vh
Fiberby
Reply from Fiberby
Hej Danuta
Mange tak for din flotte anmeldelse af os. Vi sætter stor pris på, at du har delt din oplevelse her.
Vh
Fiberby
Outstanding
10 July 2023
Reply from Fiberby
Hej Jan
Tusinde tak for din flotte anmeldelse. Vi sætter stor pris på den!
Vh
Fiberby
Reply from Fiberby
Hej Rikke
Tusinde tak for din fine anmeldelse, den sætter vi stor pris på. Vi er rigtig glade for at høre, at alt forløber nemt!
Vh
Fiberby
Reply from Fiberby
Hej Claus
Tak for din flotte anmeldelse. Vi er glade for at høre, at det hele fungerer som det skal.
Vh
Fiberby
Switched to their service as soon as…
Switched to their service as soon as the association made it possible. Customer for 3 years and been very satisfied.
21 April 2023
Unprompted review
Reply from Fiberby
On behalf of our team, thank you for taking your time to write your review and for sharing it here. We really appreciate it.
Kind regards,
Fiberby
Reply from Fiberby
Hi Shangguanyu,
Thank you so much for writing your review and sharing it here. We appreciate it very much.
Kind regards, Fiberby
God service👍
26 January 2023
Reply from Fiberby
Hej Jan
Mange tak fordi du har taget dig tid til at skrve (og opdatere) din anmeldelse. Det betyder meget for os. Du er altid velkommen til at kontakte os, hvis vi kan hjælpe med noget.
Vh Fiberby
Quick and efficient
Reactivity and customer support. Ease of use of the pre-configured router.
15 November 2022
Reply from Fiberby
Hi Eric,
Thank you so much for your review and for sharing it here. Much appreciated.
Kind regards, Fiberby
As soon the equipment was installed
As soon the equipment was installed, Internet was on!
3 November 2022
Reply from Fiberby
Hi Renato,
Thank you so much for your review. Do let us know if we can do anything to increase your rating.Thank you.
Kind regards, Fiberby
Great experience and people
3 July 2022
Reply from Fiberby
Thank you, Clement.
We sincerely appreciate your kind feedback, it means a lot to us.
Kind regards, Fiberby
En god service
12 May 2022
Reply from Fiberby
Hej Benny
Vi er glade for, at vi kunne hjælpe dig på en god måde. Tak for din tilbagemelding,og fordi du deler den her.
Vh Fiberby
Very helpful staff and easy setup
4 May 2022
Reply from Fiberby
Thank you, Laia.
We really appreciate your feedback and we are grateful that you share it here.
Kind regards, Fiberby
They just randomly cutoff my internet…
They just randomly cutoff my internet in the middle of my workday and very important meeting. When I called they told me: "if you want better service you need to go elsewhere and pay more". I'm appalled at that statement as I had absolutely perfect internet and was paying less with Brygnet.
Then he transferred me to his boss so that he could do something about it and he didn't do anything except say that Fiberby is in the right to make money at the expense of making me lose money.
27 April 2022
Unprompted review
Reply from Fiberby
Hello Julien,
We regret your experience. Especially to others who may read our reply, we would like to state this:
Our customer service got the impression that zero downtime is important for you. As no network provider can offer this guarantee it was our advise to consider having a back-up connection with another network provider. We are sorry if this advice was not presented clearly to you.
When we took over your connection we had announced some weeks in prior that a disconnect was technically inevitable on that day. Already some weeks later you experienced a 1- hour disconnection due to a network outage. At this point we offered to compensate you with a period of free internet, which you accepted. Our systems are by default set to closing connections when invoices are not paid and regrettably a human in Fiberby forgot to switch this setting off in your case, which lead to yet an inconvenient disconnection. When you called us about it, your connection was reestablished within 10 minutes, fair to say.
Never the less we are sorry for your unfortunate experience, which is below our standards and the reason why we have offered you yet a period without payment, which we understand that you have also accepted.
Kind regards, Fiberby
The customer support was really helpful…
The customer support was really helpful and they fixed my problem + the internet is fast :D
26 April 2022
Reply from Fiberby
Thank you, Mostafa, for your feedback as well as for sharing it here. We are glad we were able to help you.
Kind regards, Fiberby
Fast connection on a good price
Fast connection on a good price, but there are quite often disconnections. That resolve automatically after 30 secs or a min. Quite disrupting
Tilføjelse: I just saw that you replied immediately to my review and offered a quick and easy solution. I have to add that the disconnections have lessened quite a lot (but I also use the computer a lot less these days), without having called back at you to test my router. You've easily earned 1 more star in the review just due to the fast and wholesome customer service.
I'm going to call and get my router and gear tested as you suggested when I find a bit of time.
Thanks for the great customer care!
10 March 2022
Reply from Fiberby
Thank you for this, Eleftherios. Still, do give us a call soon so we can fix your issue. Also, we would like to deserve one more star from you ;)
We wish you a nice evening
Fiberby
Hi Eleftherios,
Thank you for writing your review. Experiencing disconnects is obviously unacceptable and we urge you to call our customer service already tomorrow and we will resolve the problem, guaranteed. Call us on 33 23 00 99. It won't take you long time, as our response time in about 30 seconds on avr. We will then do a test your router and gear, and hopefully we can resolve the problem in less time than you spent writing your review :)
Kind regards
Fiberby
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