FGH Security Reviews 

210
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 47 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being friendly, welcoming, and approachable, making interactions pleasant and helpful. Many highlight the team's professionalism, extensive knowledge, and efficiency, especially in security and training roles. People appreciate that the staff often go above and beyond, providing guidance and support that makes the overall service smooth and easy, with training courses described as engaging and informative. However, some people mentioned issues with internal organization, noting concerns about management and finding the course structure intense with waiting periods.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their friendliness, helpfulness,... See more

User experience

Clients share positive opinions on user experience, highlighting the straightforward and clear nature of the... See more

Service

Reviewers highlight positive aspects of service, with many praising the professionalism and helpfulness of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I met a lovely member of the FGH Security team recently at the Albert Hall in Manchester. We were attending a wedding there and he was positioned on the door to ensure only wedding guests could acces... See more

Rated 5 out of 5 stars

Absolutely brilliant security team at a recent Robbie Williams concert at Aviva Studios in Manchester. Emily was the first member of the team we spoke to, she was professional, approachable and went... See more

Rated 5 out of 5 stars

The company has amazing staff who understand people and are professional in there roles. Especially Emily at Managing BFC who goes above and beyond her role and is approachable and understanding of p... See more

Rated 5 out of 5 stars

This my second time using their services to get top up for Security Guarding course and found them very professional. Their customer service is remarkabke. They guide you from the start till thr end.... See more


Company details

  1. Security Guard Service

Written by the company

Established in 2003, FGH are trusted by international brands to keep their assets and millions of people safe every year. We continue to innovate and develop our industry-leading approach to ensure optimum service delivery for our clients.


Contact info

4.8

Excellent

TrustScore 5 out of 5

210 reviews

5-star
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1-star

No recent history of asking for reviews

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Hasn’t replied to negative reviews

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4.8

All reviews

(210)

44 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent and professional staff for our charity events

We used FGH Marshals for 2 of our key Christmas events this year and they were excellent. We hosted 2 Santa Dash events, in a town centre and also a road race, and the marshals were very professional, but approachable and friendly to all our event runners. The FGH Lead contact on the day was knowledgeable, and ensured all staff were fully briefed so the events ran so smoothly - thankyou

24 November 2024
Unprompted review
Rated 1 out of 5 stars

Unprofessional Conduct and Review Manipulation by FGH Security

I recently attended an event where FGH Security was responsible for security, and my experience was deeply disappointing due to several issues:

Unprofessional Conduct: The security personnel were discourteous and unhelpful, contributing to a hostile environment rather than ensuring attendee safety.

Inadequate Crowd Management: The venue was overcrowded, leading to long queues and congestion, especially when exiting. This raised serious safety concerns, as emergency evacuation would have been challenging.

Additionally, there is a concerning pattern of flooding review platforms with suspiciously positive 5-star reviews, seemingly to overshadow genuine negative feedback. This practice undermines trust and prevents constructive criticism from being addressed.

I hope FGH Security addresses these issues promptly to ensure a safer and more professional environment for future events.

13 December 2024
Unprompted review
Rated 5 out of 5 stars

Safeguarding

The training course I've just attended was very informative and i learnt alot. The trainer was very friendly and knowledgeable on delivering the course, she also made it very interesting and kept us all focused throughout. I feel that it was very beneficial to my work and i have already used pointers since during an incident.

11 December 2024
Unprompted review
Rated 5 out of 5 stars

Matt is a great trainer!

Matt is a great trainer with great personal anecdotes that make the day feel more personable and helps to relate the content to our actual day to day roles as security operatives.

3 December 2024
Unprompted review
Rated 5 out of 5 stars

So Far so good

I work for 2 other Security companies and I have to say right from the getgo FGH have been great. They are not a faceless company. They are happy to help with uniform, training and even a welcome WhatsApp from the operations manager -Jay.
The more I can learn then the better I will be in my role.
Thank you.

3 December 2024
Unprompted review
Rated 5 out of 5 stars

My experience was fantastic

My experience was fantastic
Both training people were utterly friendly professionals who knew their stuff
I would recommend this course for anyone who wants to get their SIA badge as it was a great experience and can’t thank them and you enough

20 October 2024
Unprompted review
Rated 4 out of 5 stars

SIA Top-up Training

The experience I had with the trainers was top-notch. They made me feel at home and the quality of the presentations was well-explained. The training facility was very good. I would like to recommend others and who wants to top-up their SIA course to use FGH. The practical trainings simulate the real life scenarios.

26 September 2024
Unprompted review
Rated 5 out of 5 stars

SIA training delivered by FGH Security

I recently attended the SIA training through FGH which was delivered by Antony. This course is lengthy but Antony and the FGH Training team found a way of bringing this to life. The course held my attention through out and there was lots of support and coaching. There were different levels of knowledge and experience on the course, but Anthony made it equal for all. Thank you.

9 September 2024
Unprompted review
Rated 5 out of 5 stars

Sia course

The whole course very well delivered instructor ant was very well spoken knows his stuff has real world experience and on the door and was very engaging in the class room.
Danielle in the office was extremely helpful when it came to facilitating me coming from Ireland to sit the course even down to suggestions for place to get food. Have to say top class all together.

13 September 2024
Unprompted review
Rated 5 out of 5 stars

Aways a pleasure to work with!

I have worked with FGH Security for the last few years, and I have always found the staff to be friendly and professional who go the extra mile without being asked. The communication before an event is great and their Risk Assessments are exceptional. As a small, independent charity we can't explain how much the support means to us. Thank you FGH!

25 August 2024
Unprompted review
Rated 5 out of 5 stars

FGH stands out far in-front from other security companies

I have worked and had training from different security companies Over the past 20 years. FGH stands out far in Front from the rest of them.
I can personally recommend FGH security company for their training and employment along with their support they given to myself and colleagues that I have work with over the years..
FGH is a Company that that makes a difference's everyday in security Industry.
I wish FGH and team all the best of luck in the future,
keep up the good work.

23 August 2024
Unprompted review

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