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Feuerplatz24 Reviews 

16
•
TrustScore 3 out of 5

3.0

Boiler and Heating Service
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Company details

  1. Boiler and Heating Service
  2. also in
  3. Fireplace Store

Contact info

3.0

Average

TrustScore 3 out of 5

16 reviews

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1-star

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3.0

All reviews

(16)

5 reviews in the last 12 months

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Rated 1 out of 5 stars

No product, no refund – terrible customer service

I found a product in their webshop, filled in all required fields, and everything seemed fine. After I placed the order, the money was immediately charged from my credit card, only to then receive a message saying they cannot ship to my location.

Since then: no product and no refund. I tried calling, but only an automatic machine answers. After several emails, someone finally replied saying the refund was handed over to the payment company and should reach my account within a week. That was over a month ago, and I still haven’t received the refund. Now they don’t even respond to emails.

Very unprofessional and frustrating experience. Keep away from this company.

23 September 2025
Unprompted review
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