I ordered a few pieces online and everything arrived in perfect condition. One piece was a bigger size than I needed, but the return process was super quick and easy. I chose to pick up my order from... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Easy and transparent website. Goods were dispatched when they were supposed to be and packaged really well to avoid potential loss or damage to the items. Great variety of high quality products in a... See more
Company replied
This company is just outstanding for the UK in comparison to others that sell the same in the UK. You order something and it’s delivered next business day more or less. Where other companies it takes... See more
Company replied
What I love about shopping at FETCH is you can order online for a pickup in store and collect it a few weeks later. I was recently on holiday and found a few items I wanted to buy. I placed the... See more
Company replied
Company details
Written by the company
FETCH is the UK and Europe's Leading Gay Lifestyle Superstore. Born in November 2017. The idea was simple, to bring everything fashion, fetish, fun under one roof. We wanted to create a store that had something for everyone, that was inclusive and put the customer first. At a time when many retailers were closing their doors, we saw the opportunity to create a brand experience unlike any other. Putting it simply, we made FETCH Happen.
Contact info
Arch 6 Voltaire Road, Clapham, Sw4 6DH, London, United Kingdom
- 020 4539 8992
- Info@fetchshop.co.uk
- www.fetchshop.co.uk
4.8
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Fetch
Hi Chris
Great 5⭐️ review !!! Thank you :-))
Reply from Fetch
Hey Damian
Thank you for your excellent review… :-))
Quick delivery
Quick delivery. Good quality items.
They fit lovely. The love heart sweets included in the pack were a cute little touch
29 November 2025
Reply from Fetch
Hi Mitch
Great review !! Thank you 😃
Reply from Fetch
Hey Gary
Loving your review and comments !!!
Thank you 🤩
Always great service from Fetch
Always great service from Fetch. Been using the company for 5+ years and can’t fault them one bit. Keep up the great work
28 November 2025
Reply from Fetch
Hi Pup Waffles
The team love to hear from returning customers…
And we couldn’t do what we do without loyal customers like you,
Thank you 😍🐾
Reply from Fetch
Hi CLAYTON
the team are loving your review…
Thank you and look forward to you shopping with us again soon ☺️
Reply from Fetch
Hey Customer
A great 5⭐️ review !!! Thank you :-))
Great products
Great products, my new go too place to shop without question.
However, delivery across a weekend is a bit wanting for the charge of delivery. Ordered friday morning but arrived monday, no deliveries across the weekend. It is in the Ts&Cs in all fairness that this is the case but still paying same ammount for next day delivery.
14 November 2025
Delivered on time good communication…
Delivered on time good communication would have se again
11 November 2025
Reply from Fetch
Hey Kevin
Great review… thank you the team really appreciate it :-))
Reply from Fetch
Hi Kevin
The team are loving the comments in your review !!! Thank you 😃
Reply from Fetch
Hi Keith
Thank you for taking the time to write a review on your shopping experience with FETCH and we look forward to you shopping with us again soon 🤩
Great rage of products
Great rage of products at reasonable prices.
Item was received within a couple of days
7 November 2025
Reply from Fetch
Hey Peter
Great review !!!! Thank you :-))
Reply from Fetch
Hey ALF
Thank you for being a loyal customer and your 5⭐️review.
We couldn’t do it without you…
Cheers ALF 🤩
Easy and helpful
Easy website, clear messaging when arranging collection, and then parcel was there and ready when collecting, with friendly staff.
6 November 2025
Reply from Fetch
Hi Aaron
The team are always pleased to hear customers thoughts on the service they received and appreciate your 5⭐️review.
Thank you Aaron and look forward to you shopping with us again soon 😃
Reply from Fetch
Hi Jean-Claude MAGRET
The team really appreciate your review !!!
Thank you 👍🏻
Great customer service
Item was delayed by the courier but the guys were fantastic and chased it. Very responsive and attentive customer service.
1 November 2025
Reply from Fetch
Hi Trevor
Thank you for your review…
The team are always here to help when things don’t go to plan as we expect our customers to receive a 5⭐️service at all times.
We look forward to you shopping with us again soon 😍
Thank you tons for good prices and fast…
Thank you tons for good prices and fast shipping!
3 November 2025
Reply from Fetch
Hey Alex
Great review !!!
Thank you :-))
Great all round experience! A+++
Great quality products, super quick delivery, and great customer service even when having to remind me I got it wrong with a review ;)
13 August 2025
Reply from Fetch
Hi Chris
Thanks for taking the time to leave a review and for the update.
It's much appreciated, we all get things wrong, it's how we fix them that counts :)
Reply from Fetch
Hi Duncan
Thank you for your review and comments we really appreciate it. 😃
The speed of delivery and the excellent…
The speed of delivery and the excellent selection of items on their website will be ordering more from them
31 October 2025
Reply from Fetch
Hey Colin
Your review says so much and when we hear that you will shop with us again it makes the team very proud .. thank you ☺️
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