Fermopoint Reviews 20,158

TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

I booked 3 deliveries with fermopoint. One was not received, Another one i received the pack but was never warned by fermopoint. The last one was ok. But then, i had to return one of my packs. I w... See more

Company replied

Rated 5 out of 5 stars

As digital nomads we do not always have a constant shipping address. Fermopoint is great to solve this! Has always worked with 20+ orders. Only sometimes the shops do not seem to know how to handle t... See more

Company replied

Rated 4 out of 5 stars

Initially, I left negative feedback. But I must admit that the customer service team responded kindly and carefully monitored the shipment. Everything was resolved and delivered intact. Thank you and... See more

Company replied

Rated 5 out of 5 stars

I ordered a pack through my personal address but they couldn't deliver. So a friend told me to use this address and they delivered to them safely. Upon arrival too, they called me for my package wit... See more

Company details

  1. Courier Service
  2. e-Commerce Service
  3. Logistics Service
  4. Shipping and Mailing Service
  5. Shipping Service

Written by the company

Fermopoint è semplice e comodo: fai tuoi acquisti online sul sito che preferisci; inserisci nei dati di recapito del pacco l’indirizzo del negozio più vicino a te e il tuo nickname di riferimento, scelto al momento dell’iscrizione. Una volta arrivato il pacco al Fermopoint, sarai avvisato via e-mail e sms e potrai ritirarlo (entro 14 giorni) negli orari di apertura del negozio, domenica compresa. Potrai ritirare i tuoi ordini in maniera totalmente anonima: fornirai al point il nickname scelto in fase di registrazione utente e il codice di consegna Fermoticket ricevuto via e-mail e sms.


Contact info

4.1

Great

TrustScore 4 out of 5

20K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars
Fermopoint logo

Reply from Fermopoint

Gentile clinete ,

Entusiasti e soddisfatti che Fermopoint sia per lei un servizio utile e in linea con le sue esigenze!

La ringraziamo per la sua recensione positiva e per il tempo che ci ha dedicato.
Se le fa piacere, può anche recensirci direttamente su Google.

Buono shopping online!

Staff di Fermopoint srl

Rated 5 out of 5 stars

DISPONIBILITA' E CORTESIA

7 October 2020
Unprompted review
Fermopoint logo

Reply from Fermopoint

Gentile cliente,

Grazie per la recensione positiva e per il tempo che ci ha dedicato.
Siamo soddisfatti che il servizio offerto da Fermopoint sia per lei utile ed efficiente.

Le ricordiamo che può ritirare tutti gli acquisti dai sui siti preferiti.
Per saperne di più consulti il nostro sito web: www. fermopoint.it/come-funziona

Buono Shopping Online!

Staff di Fermopoint srl

Rated 5 out of 5 stars

Very useful option to pick up your…

Very useful option to pick up your ordered stuff if you randomly stay at home. The owner is very kind and prone to help you whatever is your issue. By the way you can also buy your old style copy of your favorite magazine or newspaper.

25 January 2020
Unprompted review
Rated 5 out of 5 stars

Immediate reply via e-mail

I have contacted the Fermo Point for the pick-up of my delivery and have immediately reecived the reply via e-mail. Very efficient

12 November 2019
Unprompted review
Rated 4 out of 5 stars

efficienti e attenti

29 October 2019
Unprompted review
Fermopoint logo

Reply from Fermopoint

Grazie mille Mauro,

Il vostro parere è sempre molto importante per noi!

Buoni acquisti online
Staff di Fermopoint srl

Rated 5 out of 5 stars

VERAMENTE EFFICIENTI E SUPER…

VERAMENTE EFFICIENTI E SUPER CORDIALI!!!!!!!
ECCELLENTE*****************************

9 October 2019
Unprompted review
Fermopoint logo

Reply from Fermopoint

Gentile Cinzia,

Il nostro staff è sempre al lavoro per garantire un servizio all’altezza delle aspettative dei propri clienti: siamo entusiasti e soddisfatti che il servizio Fermopoint sia stato di suo gradimento.

Grazie per la recensione positiva e per il tempo che ci ha dedicato.
Se le fa piacere, può anche recensirci direttamente su Google.


Buoni acquisti online!

Staff di Fermopoint srl

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look