Fenwick Reviews 

Fenwick have a good choice of men’s clothes at discounted prices. I ordered a Gant Oxford shirt which was of a high standard and superb value. Communication is excellent and my order came in a short space of time.
I shall definitely use Fenwick again as I would recommend them.

Ordered online, delivered to my local Fenwick store. Beautifully wrapped in Fenwick tissue paper as though I had bought in-store. Even used some of my Fenwick points to purchase.

Easy ordering and quick delivery

Purchased a pair of le specs sunglasses. Product was well packaged and came within a day. Perfect service.

I ordered a pyjama set (Pink Printed Stripe Wide Leg Pyjama Bottoms and Top) online from Fenwick (Brent Cross) and couldn't be happier. The packaging was excellent — the item arrived perfectly and beautifully wrapped, which made it feel like a real treat to open. The pyjamas themselves are gorgeous: silky-soft cotton that feels lovely to wear. Excellent service from start to finish, and I'd happily order again.

Fenwick is the only seller that requires ID proof for non-alcoholic Saicho sparkling tea. Totally absurd, inconvenient and violating privacy.

AVOID SHOPPING HERE!

I have brought and spent thousands in this store. I buy all my Gant clothing from their.
I had a pair of shorts that ripped on second wear, i took them into store and they could see on my account I spend in their monthly. They refused to help or sort the issue, i only wanted an exchange. Staff were rude and no help at all. Had to go via head office in the end.
Not worth the stress, wont be going back there!
Go to John Lewis instead!

FANTASTIC PRODUCT. GREAT VALUE. FASTEST DELIVERY, placed order at 13:27 on 25/6/26, and received at 15:27 on 26/6/26
EXCELLENT CUSTOMER COMMUNICATIONS.

Delivered on time and my purchase was beautifully wrapped 🥰

Happy with my purchase, and the service you provide, easy site to find what you want, been looking for this T 👕 for a while, arrived safely with no problems, cheers, woody.

STAY AWAY!

I had a nice Fenwick 8 wt fly rod and the rod itself was good quality and I was happy with it. However it broke, and when I tried to see about warranty I found out I had to pay $70 Cdn, and what they were offering to replace it with was a much lower quality fly rod that did not match the performance of my previous rod.

Save your money, most decent fishing rods will actually stand behind their warranty and honour it.

I won’t spend throw good money after bad and I recommend anybody shopping for a fishing rod consider better backed options

Very easy to order. Super price with discount code. Super quick delivery as always. Highly recommended 110%

Terrible customer service. I ordered an item online, for click and collect. It said it would be ready for collection in 3-5 days. However, I didn't hear anything so I called them on day 3. I was very rudely and abruptly told they still had 2 days to fulfill the order. I didn't hear anything on day 4 or day 5 so on day 7 I called again. I was told it hadn't been despatched from the warehouse yet. I said it was for a present and I needed it the same day, or I would have to cancel the order. A couple of hours later I received an email to say it was ready for collection from the Kingston-upon-Thames store! Great news, however when I went to collect it I was "served" by the rudest and most uninterested customer service assistant I've ever had the misfortune to encounter. Overall a really disappointing and unpleasant experience with the one team whose job it is to be customer facing!!

Used this site multiple times and never had an issue. Not sure what the other people were saying about delayed shipping from China when this is a British company and everything comes from the UK. Perhaps they have been on a different site?

Had a problem with delivery when ringing up to query it the telephone staff were amazing , went above and beyond to help.And the quality of the item was amazing too thank you

I had a very disappointing experience today at Fenwick Brent Cross while trying to return a pair of jeans that I had purchased just four days earlier for £98 at full price.

The jeans were the regular length, and after trying them on properly at home, I realised I was not happy with the fit and intended to return them and purchase the short-length version instead. The original tags were still attached, and the jeans had not been worn.

Unfortunately, the cashier, a petite lady with dark straight hair (I did not get her name), refused the return, claiming there was a stain on the trousers. I was extremely surprised, as I had never noticed any stain when I bought them. I explained that the mark must have already been there at the time of purchase, but she repeatedly insisted that this was “impossible” and implied that I was being dishonest.

What upset me most was not the refusal itself, but the way I was treated. The cashier was rude, dismissive, and unprofessional throughout the conversation. She kept repeating that Fenwick would never sell stained clothing and did not appear willing to listen to my concerns.

When I asked to speak to a manager, I was told that I would have to come back on Tuesday. I explained that I work all week and could not easily make another trip, but her response was simply, “I’ve given you a solution, it’s up to you.”

As a customer spending nearly £100 on an item, I expected a much higher standard of customer service. Being spoken to in such a dismissive manner and made to feel like I was lying was unacceptable. I hope Fenwick reviews both its customer service standards and its approach to handling reasonable return enquiries.

Over the last year, the Women’s clothing brands I usually come in for in Fenwick such as Marni, MM6, Rabanne, Lemaire, Stella McCartney etc. have been removed from the Women’s section and replaced with lower quality/price point brands that try to imitate the above. The variety and status of clothes sold have dropped and is now disappointing. I would not visit again if the quality remains low.

Fine quality goods at the most competitive prices, superb packaging and very fast delivery. Fenwick gave unsurpassed customer service; highly recommended

Delivery the next day after placing the order.
Amazing service and 15% discount by ordering on line (Unfortunately, the Newcastle Store would not match this!)

Classy very classy, look at this a separate card to ask for a review not bombarding you with text or email. My wrapped parcel made me good, I love these little touches shows quality. Excellent range of top notch goods. I’ll be using them much more in future. Thank you.