Utterly disgusted about reading posts…
Utterly disgusted about reading posts from Fennies Nurseries undermining childminders to promote their own business.
7 February 2026
Unprompted review
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Company details
Written by the company
We offer the right start for under 5s through holding a sense of family at our core & continually investing to be the best to create an exceptional Early Years experience where children, families & team members thrive. Our beautifully designed, modern nurseries provide an enriching environment tailored to each child’s individual needs, and beyond being a nursery, Fennies is a hub of creativity and fun that sparks wonder and encourages a lifelong passion for learning. A group of 24 day nurseries on a mission to provide the right start for under-5s, Fennies has been a pioneer in educational excellence for over 33 years. We currently have 24 purpose-built settings, each meticulously designed with Early Years in mind, with nurseries across London, Surrey, Middlesex, Kent, and Berkshire.
Contact info
Fennies Nurseries, 1a Hook Road, KT19 8TH, Epsom, United Kingdom
- 02087703222
- enquiries@fennies.com
- www.fennies.com
3.3
Average
7 reviews
Replied to 33% of negative reviews
Typically takes over 1 month to reply
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Look at their 1 star rating!! No need to say more!
Absolutely UNPROFESSIONAL! They are more interested in doing false statements and reports to hurt other business than taking care of their duties! Look at the 1 star rating, not so trustworthy nursery to trust your child!
5 February 2026
Unprompted review
A supportive team and a positive…
A supportive team and a positive culture. Working in the support office and being able to help parents in a meaningful way has been especially rewarding
21 January 2026
Unprompted review
Reply from Fennies Nurseries
Thank you for sharing your experience. We are so pleased to hear that you feel supported and enjoy being part of a positive culture. Making a meaningful difference for parents is at the heart of what we do, and it is wonderful to know that your role in the support office allows you to do that. We appreciate your kind words.
Career Opportunities
After joining just over a year ago I’ve loved my time working at Fennies within the support office. Within the first year I’ve had ample opportunities to grow and develop, even earning myself a promotion within the first 8 months helping me progress in my career. Would highly recommend to others!
21 January 2026
Unprompted review
Reply from Fennies Nurseries
Thank you for taking the time to share your experience. It is wonderful to hear that you have felt supported in your role and that you have been able to progress so quickly. Career development and recognition are very important to us, so your feedback means a great deal to the team. We are delighted that you have enjoyed your first year and we appreciate your recommendation.
We’re so glad we chose Fennies!
We’re so glad we chose Fennies!
We have a three-year-old at Fennies and we honestly couldn’t be happier. Our child absolutely loves going each day and has settled in so well. The team are so caring and genuinely take the time to understand her and her interests, teh commuication we recieve through our parent app is fab!
We’ve seen such a positive difference in our child’s confidence and independence since starting. It’s so reassuring as a parent to know your child is happy and safe.
We’re so glad we chose Fennies!
15 January 2026
Unprompted review
Reply from Fennies Nurseries
Thank you for taking the time to share this. It is wonderful to hear how happily your child has settled and how much confidence and independence they are building. The team will be delighted to know that their care and communication are making a difference for you. We are grateful for your trust in us and very glad to have you at Fennies.
Serious safeguarding concerns – three injuries in three months
We recently withdrew our daughter from Fennies Kidbrooke due to serious safeguarding concerns.
In just three months of attending two days per week, she suffered three separate injuries:
A scrape under her eye that staff failed to notice or record until we raised it.
A thumb injury with bleeding after a fall that was not even witnessed by staff.
A severe bite mark from another child that left bruising and broken skin, with no clear explanation of how it happened or what steps would be taken to prevent recurrence.
While the nursery acknowledged these incidents, management dismissed them as “occasional accidents.” For us, the frequency and seriousness — especially two incidents within two consecutive weeks — is not “occasional” at all. We saw no evidence of staff retraining, closer supervision, or any follow-up measures.
Despite our immediate withdrawal for safeguarding reasons, Fennies still insisted on charging us for an 8-week notice period, which we believe is unacceptable given the circumstances.
We have filed a formal complaint with Ofsted and Local Authority Children’s Social Care / Safeguarding Team.
Sadly, what should have been a safe and nurturing environment has left us with deep disappointment and concern. We cannot recommend this nursery, and urge other parents to be cautious.
12 September 2025
Unprompted review
Reply from Fennies Nurseries
Thank you for bringing this to our attention. We are very sorry to hear about your concerns and understand how upsetting this must have felt for you as a parent. Safety and supervision are our highest priority and we take any injury or safeguarding concern extremely seriously.
We appreciate you taking the time to share your experience and we remain committed to providing a safe and supportive environment for every child in our care.
It is a horrid place to work
It is a horrid place to work. Never work for Fennies in Raynes Park. They don't pay you for your hours, the management is a control freak. You can't even help someone without being told to go back in your room. I am off for stress and hope I find something else quick
8 October 2024
Unprompted review
Reply from Fennies Nurseries
Thank you for sharing your feedback. We are very sorry to hear that you felt this way during your time with us. We always want our team to feel supported and valued for their work. We take concerns about wellbeing, culture and pay extremely seriously. You are more than welcome to contact us through our central office and get in touch with our HR Team.
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