Feenstra Reviews 

Terrible communication. Turned up after months and installed a faulty part that blew the fuses in my house an hour later. Took days to come back to fix it. Never followed up on my package. Hung up on me on the phone when I was being polite.

I gave very detailed instructions about my central heating boiler. I told them right away that a part needed to be replaced. Still, at Monday a mechanic arrived and did not know this...?

Then I made a new appointment with the mechanic for the next Thursday between 8:00 and 10:00. Thursdat at 9:25 there was still no one. I got worried and made a phonecall to Feenstra. They told me the mechanic was on his way. At 10:00 I made a new phonecall and was put on hold. My "on hold"-status suddenly changed to "redirect"-status and another member of the administration picked up the phone. I had to tell my entire complaint again...

Then I was told that the appointment for Thursday was scheduled between 10:00 and 12:30. I told that the mechanic promised to come between 8:00 and 10:00. Then I was told that mechanics have no vote in making appointments with clients...?

Really a weird company. Feenstra used to be a lot better in the past.

TOP SERVICE! Perfect service man with wide knowledge, very kind and patient - answered all my questions, even those stupid ones. Came on time, done his job pretty good and left no mess behind. We were - and we are - really positively impressed.

Wanted to schedule maintenance but in the end didn’t schedule one yet, so no appointments were made, no service received and still I get a bill in the mail. Send them 2 e-mails and never got an reply so I had to pay the bill anyway. Total rip-off, in the future I’m choosing a different company

Worst experience ever. Deceitful, endless waiting on the phone, strongly recommend to avoid anything to do with Feenstra!

If you were ever wondering how not to run an operation you can give these people a call. Considering messing things up and blaming their customers, they excell greatly.
Do you have money to burn either for your business idea or want to half your shower time because the equipment Feenstra installs is faulty? Give them a shot, they do both, messing up your equipment with a stretched hand!

I had a nice meeting with representative to judge the situation of my 1900 house. Altough it was a bit messy to get the appointment, and I did not have a name and personal number/email, the appointment was great. and had the opportunity to get some different ideas to get to a solution.
a week later I got a call back that his collegue did not approve of the idea due to regulations, and since the representative had holiday he would get back to me.

3 or 4 weeks later I had to write an email to know how to get back to them. I also asked a question on alternative ideas.

The reply was that if I did not like their idea then that they could not help me and so he said his goodbyes...

I lost a lot of time by this behavior while I would still be open to their idea, I just wanted to be sure that there was not a middle ground..
I replied I was open for their idea but no response anymore..

I went to another party, and not only did he interpret the regulations completely different, he came up with a very straigtforward idea which Feenstra had dismissed from the beginning.

So I guess Feenstra is great for the vanilla homes and big projects, not for specialized homes. Too bad, it seemed good.

Our equipment was over 20 years old when we bought the house. To bring it into the modern era, we got new boilers and ventilation from Feenstra. The technician was really quick and professional in installing our new equipment. He explained to us in English all about how to work it. Already I feel like the house's air is better :)

I'm not 100% clear still if renting is the best option, but that's what Feenstra sold us on. A neighbor said there might be govt grants, but I can find no info.

The intake appointment was scheduled between 1pm and 5pm. I have a couple of confirmation e-mails which state that.

They never showed up. They also did not contact me to communicate any cancellation and/or delay.

Terrible customer service, you will never get in touch by phone, after waiting for 65 mins in the queue I gave up. After cancelling my service contract, Feenstra still did not update their administration and Feenstra still debit from my account. I am wondering if I will ever succeed in getting it cancelled.

Doesn't feel like they want your business. Took forever to respond to my service request. Finally got an appointment date. Tried to change the date by calling customer service on 0180 64 12 30. The very rude lady literally disconnected the phone 4 times after I requested assistance in English. Please train your staff and value your customers, because from what I have read you won't have many left if it continues like this. For all those reading this, I would advise you to seek out another company to avoid a very frustrating experience.

Terrible customer service.
Contacted the company to subscribe and they mentioned they didn't want any new business. To please not request or contact them again. Really unfortunate the way they treat customers.

Absolutely horrendous. I am living in a nightmare with these people. 3 weeks before our appointment we have called them trying to change the date, that is 3 weeks in advance calling. They hung up on us multiple times saying they will call us back. Nobody called us back and we received an email now that our appointment of TODAY has been cancelled on our request and that the next availability is in May... We did not ask to cancel our appointment without making a new one, on the phone the people who answer have no clue what to say or do. If I had known that once they cancel my appointment they won't have another availability until May, I would have moved things around to keep TODAY's appointment. The level of incompetence is APPALING. The lack of care and responsiveness to emails is appalling. They are not reachable by phone and they just send you an email and shove it under the rug. It's unbelievable. I've never felt this helpless in the Netherlands. This is a first...

Not helpful on the phone. Does not want to help us, and suddenly just hanged up the phone.

The person responsible for installing boiler did a good job and very fast. The boiler is working properly. However we noticed that he threw some black waste into our toilet which clogged our toilet and it could not flush. We had to struggle with it to make it work and it sometimes still clogs after that day. This should have been communicated to me or asked to be thrown in the garbage bag instead.

Feenstra staffs (the person who contacted us for the price offering; the advisor; the customer service; and also the technicians who came to do the installation works) worked very professional; helpful; friendly and efficient. I am so satisfied with the service, the process, the price and the quality of the work. I have compared with 3 other installation companies, and I would say Feenstra is very recommended !

2 months ago we asked for advice for a new cv-ketel. We dus receive an advice but after that they never responded anymore to any emails. Even when I filled in a form on the website it kept silence. Bizar experience unfortunately.

If you want a reliable company with good customer service and communication then I would recommend that you stay well away from Feenstra. In Dec we contacted Feenstra to provide a quotation on fitting a new boiler. A mechanic arrived and carried out an assessment. Although extremely overpriced, we arranged a date for the work to be carried out on the 7 Jan 20. In the morning of the 7 Jan I received a phone call from Feenstra stating that there mechanic had called in sick. ( They only have one mechanic?) I arranged another day off work and another appointment on the 14 Jan. The workmen were supposed to turn up at 0830. They turned up at 0730. After a quick assessment they told me that they could not carry out the work because of an issue with our chimney. They then told me that they would contact their manager who would call me back later that that morning. After waiting 3 Hours, no call back was given. I then called their head office to find out what was going on. I was assured that someone would call me within the hour. Despite giving them my details and a mobile number to call, no call was received. After another two hours, still no response. By this point, enough was enough. I phoned the head office and instructed them to cancel the Job. I will now have to find another company to carry out the work.

Very stupid guys, you make an appointment and they never show up, the next day they say someone came and didn’t find u and they called u and u didn’t pick, when in reality no body called no mechanic came I can’t imagine in 2020 we still have stupid companies like these 😡 I’m so disgusted with this.

Lie lie and lie and do no work then wait for pay day, I can imagine the level of integrity their managers have to cover up these liars. Disgusting!