Feel the City is a third party company selling massively over priced tickets to popular attractions. Go straight to the official website. Watch for 'Feel the City' logo underneath in small print. T... See more
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A price premium of 60% over the regular ticket prices is absurd. Our tickets would have costed EUR 36 normally - we paid EUR 88 using your sevices!!
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My wife and I toured the Ufizi Gallery in Florence this morning, buying the tickets yesterday from this website. When we entered we went to the audio guide area to pick up our devices and were told it... See more
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Double price of the original ticket but ther is nothing in return. The guide is a trash. Couple dozens of object covered out of hundreds.
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Company details
Written by the company
Feel the City Tours es una empresa especializada en ofrecer experiencias turísticas completas y de alto valor en todo el mundo, diseñadas para que los viajeros descubran destinos de forma auténtica, organizada y memorable.
Máxima disponibilidad en los monumentos más emblemáticos del mundo
Written by the company
- ¡Estamos comprometidos con tu experiencia!
- En Feel the City Tours nuestro compromiso es ofrecer experiencias turísticas completas y de calidad, cuidando cada detalle del proceso. Gestionamos de forma activa la disponibilidad y el acceso de nuestros clientes para garantizar su entrada a los principales monumentos y museos del mundo, evitando imprevistos y esperas innecesarias. Además, ofrecemos servicios de gran valor añadido como audioguías exclusivas, visitas guiadas y tours privados, con el objetivo de que todos nuestros clientes disfruten de una experiencia cultural satisfactoria y memorable.
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2.0
Poor
2K reviews
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Replied to 99% of negative reviews
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Qual
This tour was not organized and was very difficult to know where and when we were to be at places, the audio guide provided was very poor.
23 August 2026
Reply from Feel the City Tours
Dear Customer,
We are sorry to hear that the organization of the tour and the audio guide did not meet your expectations.
Customers receive communications before the activity with the relevant meeting point, schedule and instructions to follow. We also appreciate your feedback regarding the audio guide. We continuously work to improve our digital content, and we are sorry that you found its quality unsatisfactory.
If you would like us to review the organization and services provided in your specific booking, please contact our Customer Support team at info@feelthecitytours.com, providing details of the difficulties encountered.
Kind regards,
Feel The City
Disappointing experience with Feel the…
Disappointing experience with Feel the City Tours – Uffizi Gallery booking
⚠️ Please double-check your booking date carefully before completing payment.
I booked four tickets for the Uffizi Gallery in Florence through Feel the City Tours. At the time of purchase, I specifically confirmed the date of 18 August, the price and the number of tickets.
Immediately after completing the booking, I noticed that the date had changed to 25 August. I contacted the company almost immediately — within approximately a minute — to explain that this was not the date I had selected. I also explained that we were due to leave Italy before 25 August, so we would not be able to use the tickets on the new date.
Despite contacting them straight away, the company refused to change the date to 18 August or provide a refund, referring to the booking as non-refundable.
I understand that companies have cancellation and refund policies, but I found it extremely disappointing that there was no willingness to resolve what appeared to be an immediate booking/date error reported within minutes of purchase.
I’m sharing this review to make other travellers aware of my experience and to encourage anyone booking through Feel the City Tours to check the final date on their confirmation extremely carefully before and immediately after payment.
Unfortunately, based on how this situation was handled, I would be very hesitant to book with this company again.
18 August 2026
Unprompted review
Reply from Feel the City Tours
Dear Customer,
We are sorry to hear about your experience.
During the booking process, customers are shown the details of their reservation before payment and every purchase requires the express acceptance of our Terms and Conditions and Cancellation Policy. Tickets for leisure activities with a specific date and time are non-refundable under the applicable conditions accepted before completing the purchase.
Please contact our Customer Support team at info@feelthecitytours.com, providing your booking reference and, if available, any evidence showing the date originally selected. This will allow our team to review the complete history of your reservation and provide you with a specific response.
Kind regards,
Feel The City
⚠️ Very poor experience with Feel the…
⚠️ Very poor experience with Feel the City Tours.
We paid almost three times the normal ticket price for an additional service that, in our opinion, absolutely did not justify such a high extra cost.
Be very careful with the website as well, as its presentation can make it look like you are booking directly through the monument’s official website, when in fact it is a third-party provider. We strongly recommend checking the official website and ticket prices before booking.
For our visit to St. Peter’s Basilica and the Dome, getting our tickets turned into a real ordeal: contradictory answers, the wrong tickets being sent, requests that seemed not to be properly read, and a lot of unnecessary stress during our holiday.
Excessive prices, lack of transparency, and inefficient customer service. I absolutely do not recommend this provider.
9 August 2026
Reply from Feel the City Tours
Dear Customer,
We are sorry to hear that your experience did not meet your expectations.
Regarding the price, the total amount is clearly displayed before payment and includes not only the admission tickets, but also booking management, customer support and additional services and digital content, such as audio guides when included in the selected product.
We would also like to clarify that, at all times, our website clearly states, both in the logo and in the legal information, that we are not the official website. We never present ourselves as the official website in any communication.
Please contact our Customer Support team at info@feelthecitytours.com, providing your booking reference and details of the tickets and communications received so that our team can investigate exactly what occurred.
Kind regards,
Feel The City
Taking advantage of tourists
I booked a two hour private tour and the day and time was changed such that my family only received a one hour tour. The communication was terrible on the new time as I received conflicting information from multiple sources (WhatsApp vs. email).
27 July 2026
Reply from Feel the City Tours
Dear Customer,
We are sorry to hear that your experience did not meet your expectations.
We particularly regret the conflicting information you mention receiving by email and WhatsApp regarding the new schedule. Our communications should provide customers with clear and consistent information, and we understand the inconvenience and confusion this situation may have caused your family.
Please contact our Customer Support team at info@feelthecitytours.com, providing your booking reference and, if possible, the email and WhatsApp communications you received. Our team will be able to review the complete history of your booking and provide you with an appropriate response.
Kind regards,
Feel The City
Thank you Yassir for the outstanding tour!
I had a private tour with Yassir as my guide. He was captivating in making the cathedral come alive with layers and layers of stories about the architecture, history, religious symbolism, and about Gaudi and the incredible sculptors who worked on the project. His deep passion and insight made me see the masterpiece in a new way. His years of experience in giving tours here showed as he steered us away from the crowds and showed me hidden gems of details. Ask for Yassir!
20 August 2026
Reply from Feel the City Tours
Dear Customer,
Thank you very much for sharing such a wonderful review!
We are delighted to hear that your private tour with Yassir was such a memorable experience. It is wonderful to know that his knowledge, passion and explanations about the architecture, history, religious symbolism, Gaudí and the artists involved helped you discover the Cathedral from a completely new perspective.
We are especially pleased that his experience allowed you to avoid the busiest areas and discover details that might otherwise have gone unnoticed.
We will be delighted to pass your kind words on to Yassir. Thank you very much for recommending him!
Kind regards,
Feel The City
Reply from Feel the City Tours
Dear Customer,
We are sorry to read your comment.
Our prices, services and applicable conditions are clearly displayed during the booking process, and every purchase requires the express acceptance of our Terms and Conditions before payment.
If you have made a booking with us and experienced a specific issue, please contact our Customer Support team at info@feelthecitytours.com, providing details of what happened. We will be happy to review your case individually.
Kind regards,
Feel The City
Very over priced
Very over priced, triple the actual ticket price. Poor communication and delivery of tickets. Would not use again, SCAM
19 August 2026
Reply from Feel the City Tours
Dear Customer,
We are sorry to hear that your experience did not meet your expectations.
Regarding the price, the total amount is clearly displayed before payment and includes not only the admission tickets, but also booking management, customer support and additional digital content, such as an audio guide when included in the selected product.
Regarding ticket delivery, customers are clearly informed before purchasing that tickets may be delivered up to 24 hours before the scheduled visit, and this timeframe is expressly accepted when confirming the booking. The tickets issued are valid for the corresponding visit.
if you experienced a specific issue or your tickets were not delivered within the agreed timeframe, please contact our Customer Support team at info@feelthecitytours.com, so that we can review your case individually.
Kind regards,
Feel The City
Deceptive website layout
Beware: This company uses deceptive practices to mimic the official Uffizi Gallery website. I was misled into purchasing four tickets through them, for which they charged an inflated price of $284.
I never received the tickets before my scheduled entry time. When I contacted them, they refused to issue a refund. The tickets were finally emailed to me after I had already left Florence, making them completely useless. I had to file a dispute with my credit card company to successfully get my money back. Avoid this third-party seller and buy directly from the official state website.
1 June 2026
Unprompted review
Reply from Feel the City Tours
Dear Customer,
We are sorry to read your review and we categorically reject any suggestion that our website deliberately impersonates the official Uffizi Gallery website.
At all times, our website clearly states, both in the logo and in the legal information, that we are not the official website. We never present ourselves as the official website in any communication.
Regarding the price, the total amount is clearly displayed before payment and includes not only the admission tickets, but also booking management, customer support and additional digital content, such as an audio guide when included in the selected product. Every purchase also requires the express acceptance of our Terms and Conditions and Cancellation Policy.
Regarding ticket delivery, customers are clearly informed before purchasing that tickets may be delivered up to 24 hours before the scheduled visit, and this timeframe is accepted when confirming the booking. However, if, as you state, your tickets were delivered only after your scheduled entry time and after you had already left Florence, this specific situation should be reviewed individually.
Please contact our Customer Support team at info@feelthecitytours.com, providing your booking reference and the communications related to the delivery of your tickets, so that we can verify exactly what occurred.
Kind regards,
Feel The City
⚠️ FAKE-OFFICIAL WEBSITE. OVERCHARGED. AVOID!!!
⚠️ FAKE-OFFICIAL WEBSITE. THEY OVERCHARGED ME 2X THE REAL TICKET PRICE. DO NOT BOOK.
This “company” pays for a Google Sponsored ad disguised as the Cathedral’s own ticket office — name “Catedral de Sevilla,” cathedral-emblem logo, official-looking URL. It is NOT the Cathedral. It’s a private reseller.
I paid EUR 141.60 for 2 combo tickets (Cathedral + Alcázar). The actual printed price on the tickets themselves: EUR 67.00. They quietly kept the extra EUR 74.60 and buried the “we’re not official” disclaimer in tiny white text and at the bottom of their T&Cs — never once at checkout.
When I asked for a partial refund, they refused, hid behind their own no-refund clause, and a “manager” simply repeated “everything was clear before purchase.” It was not.
Buy directly from the Cathedral’s and Alcázar’s own official websites. You’ll pay less than half and avoid this entirely. I’ve filed formal complaints with my card issuer, Spanish consumer authorities, and reported the ad to Google.
In my opinion, no business should be allowed to profit this way — dressing itself up as an official ticket office to take money from travellers who have no way of knowing better. Shameless.
13 June 2026
Unprompted review
Reply from Feel the City Tours
Dear Customer,
We are sorry to read your review and we categorically reject any suggestion that our website impersonates the official ticket office or deliberately misleads customers.
At all times, our website clearly states, both in the logo and in the legal information, that we are not the official website. We never present ourselves as the official Cathedral or Real Alcázar website in any communication.
Regarding the price, the total amount was displayed before completing the payment. The price of our service does not correspond solely to the face value printed on the admission tickets, as it also includes booking management, customer support and additional digital content, such as audioguides when included in the selected product.
Customers are able to review the total price and the services included before purchasing. Furthermore, every purchase requires the express acceptance of our Terms and Conditions and Cancellation Policy before payment.
Regarding your refund request, tickets and leisure activities reserved for a specific date and time are subject to the applicable cancellation conditions accepted during the booking process.
If you would like your booking and previous communications with our team to be reviewed again, please contact our Customer Support team at info@feelthecitytours.com, providing your booking reference.
Kind regards,
Feel The City
Do not book with this company
Do not book with this company. It is a scam. We were overcharged by £100 compared with buying direct with the attraction.
19 August 2026
Unprompted review
Reply from Feel the City Tours
Dear Customer,
We are sorry to read your comment and we categorically reject the accusation of scam.
Regarding the price, the total amount of our service is clearly displayed before payment and includes not only the admission tickets, but also booking management, customer support and additional digital content, such as an audio guide when included in the selected product. For this reason, our total price should not be compared solely with the face value of tickets purchased directly from the attraction.
Customers can review the final price and all services included before completing their purchase. Every booking also requires the express acceptance of our Terms and Conditions and Cancellation Policy.
If you would like us to review your particular booking, please contact our Customer Support team at info@feelthecitytours.com, providing your booking reference.
Kind regards,
Feel The City
SCAMMERS
On the website they say it will charge you $75.00 total for two tickets for the tour and you will receive a receipt from them that literally says you were charged $75.00 total for both tickets. On their side though they will actually charge you $75.00 per ticket for a total of $150.00 and when you try to dispute they just show proof on their side this is what they charged you. Even though you have proof from the website and the receipt you received from them it should have only been $75.00. HORRIBLE HORRIBLE company do not utilize them. They will rip you off and it takes months for them to review your dispute just to state they can't do anything and you are denied. Please utilize actual websites for tours instead of this shit company that is scamming people.
15 April 2026
Unprompted review
Reply from Feel the City Tours
Dear Customer,
We are sorry to read your comment and understand the seriousness of the payment discrepancy you describe.
The total price of every booking must be clearly displayed before payment, and the amount charged should correspond to the amount confirmed during the purchase process.
Please contact our Customer Support team at info@feelthecitytours.com, providing your booking reference and all the information. This will allow our team to verify the transaction and provide you with a complete response regarding what occurred.
We regret the frustration this situation has caused.
Kind regards,
Feel The City
Shady company mimicking the real…
Shady company mimicking the real website that charges 2-3x the price of legitimate tickets and will tell you to kick rocks when you request a refund.
18 August 2026
Unprompted review
Reply from Feel the City Tours
Dear Customer,
We are sorry to read your comment and we categorically reject any suggestion of deceptive practices.
At all times, our website clearly states, both in the logo and in the legal information, that we are not the official website. We never present ourselves as the official website in any communication.
Regarding the price, the total amount is clearly displayed before payment and includes not only the admission tickets, but also booking management, customer support and additional digital content, such as an audio guide when included in the selected product.
Regarding refunds, every purchase requires the express acceptance of our Terms and Conditions and Cancellation Policy before payment. Tickets and leisure services reserved for a specific date and time are subject to the applicable exceptions to the right of withdrawal under European consumer legislation.
If you would like us to review your particular booking and refund request, please contact our Customer Support team at info@feelthecitytours.com, providing your booking reference.
Kind regards,
Feel The City
Complete scammers
Complete scammers. Massively ovwr charge, Tickets are not valid and refuse to refund. Do not use this.company
17 August 2026
Unprompted review
Reply from Feel the City Tours
Dear Customer,
We are sorry to read your comment and we categorically reject the accusation of scam.
Regarding the price, the total amount is clearly displayed before payment and includes not only the admission tickets, but also booking management, customer support and additional digital content, such as an audio guide when included in the selected product. Customers can review the final price and services before completing their purchase.
We would also like to clarify that the tickets issued through our service are valid. If you experienced a specific problem accessing the monument with the tickets provided, this should be reviewed individually to determine exactly what occurred.
Regarding refunds, every purchase requires the express acceptance of our Terms and Conditions and Cancellation Policy before payment. Tickets for leisure activities with a specific date and time are subject to the applicable cancellation conditions accepted during the booking process.
As your review states that your tickets were not valid, we invite you to contact our Customer Support team at info@feelthecitytours.com, providing your booking reference and details of the access issue so that we can properly investigate your case.
Kind regards,
Feel The City
Avoid at all costs
Extremely disappointing and misleading experience. I would strongly advise travellers to avoid this website.
My experience with Feel the City Tour was extremely frustrating and left me feeling that the way they operate is deliberately misleading and designed to make it difficult for customers to obtain refunds.
I purchased Louvre tickets believing I was making a normal ticket booking. I then realised that this was a reseller website and were charging 3 TIMES THE PRICE of the ticket on the Louvre website.
When I subsequently tried to cancel and obtain a refund, Feel the City Tour repeatedly refused. Their approach felt completely bad-faith and predatory: they were happy to take payment upfront while making the actual ticket availability and delivery arrangements difficult to understand, and then relied on a purported “no refund” policy to refuse to return my money.
I also find their reliance on a blanket no-refund policy particularly concerning where consumer rights may apply. A business cannot simply label something “non-refundable” and assume that this overrides applicable consumer protection laws. I would encourage anyone dealing with this company to understand their consumer rights rather than simply accepting the company’s refusal at face value.
The entire experience has seriously damaged my trust in the company. The lack of transparency, the difficulty obtaining a refund and the way the company handled my cancellation request made me feel that the business prioritises keeping customers’ money over treating customers fairly.
I strongly recommend booking directly through the official Louvre website or another reputable provider. I would not use Feel the City Tour again and would caution other travellers to think very carefully before giving this company their money.
14 August 2026
Unprompted review
Reply from Feel the City Tours
Dear Customer,
We are sorry to hear that your experience did not meet your expectations.
We would like to clarify that, at all times, our website clearly states, both in the logo and in the legal information, that we are not the official Louvre website. We never present ourselves as the official website in any communication.
Regarding the price, the total amount is clearly displayed before payment and includes not only the admission tickets, but also booking management, customer support and additional digital content, such as an audio guide when included in the selected product.
Regarding your refund request, every booking requires the express acceptance of our Terms and Conditions and Cancellation Policy before payment. Tickets and leisure services reserved for a specific date or period are subject to the applicable exceptions to the right of withdrawal under European consumer legislation. Our cancellation conditions are therefore communicated and expressly accepted before the purchase is completed.
We also inform customers during the booking process that tickets may be delivered up to 24 hours before the scheduled visit. This delivery timeframe does not affect the validity of the tickets provided.
We regret that you remain dissatisfied with the handling of your request. If you would like your specific circumstances and the communications exchanged with our team to be reviewed again, please contact our Customer Support team at info@feelthecitytours.com, providing your booking reference.
Kind regards,
Feel The City
Excellent and well organised guide was…
Excellent and well organised guide was under the orange umbrella, fast tracked entry, (get your passports they check at door), and knowledgable guide who spoke decent English, Javier our guide was excellent
13 August 2026
Reply from Feel the City Tours
Dear Customer,
Thank you very much for sharing your experience!
We are delighted to hear that everything was well organised, that the meeting point under the orange umbrella was easy to identify and that the entry process went smoothly.
We are especially pleased to know that Javier made such a positive impression with his knowledge and explanations. We will be sure to pass your kind words on to him.
Thank you as well for mentioning the importance of bringing passports, as the monument may require identification at the entrance.
We truly appreciate your recommendation and hope to welcome you again on another experience with us.
Kind regards,
Feel The City
Feel the City is borderline fraudulent
Feel the City is borderline fraudulent. I just booked on their Louvre website which comes up first on Google and looks like it is the official Louvre site. They conveniently keep their logo very small on the site and have a tiny little disclaimer saying this is a third party site.
They charge 15-20% more than the Louvre itself and give you nothing more than the tickets you could get from the museum site.
16 August 2026
Unprompted review
Reply from Feel the City Tours
Dear Customer,
We are sorry to read your review and we categorically reject any suggestion of fraudulent practices.
At all times, our website clearly states, both in the logo and in the legal information, that we are not the official Louvre website. We never present ourselves as the official website in any communication.
Regarding the price, the total amount is clearly displayed before payment and includes not only the admission tickets, but also booking management, customer support and additional digital content, such as an audio guide when included in the selected product. Therefore, our service should not be compared solely with the face value of the museum admission ticket.
If you would like us to review your booking or clarify the services included in your purchase, please contact our Customer Support team at info@feelthecitytours.com, providing your booking reference.
Kind regards,
Feel The City
I purchased tickets to the Uffizi…
I purchased tickets to the Uffizi gallery, they charged my card the full amount then I got charged again by the actual gallery when they booked only 2 of 6 tickets. I was charged $660 for 6 tickets and then only sent two but was also charged on my card separately for those which I never authorized. When I reached out to their team they just said all the tickets were there and provided the same information only showing two tickets and refusing a refund.
19 June 2026
Unprompted review
Reply from Feel the City Tours
Dear Customer,
We are sorry to hear about the situation you describe regarding your booking and the charges made to your card.
As your review refers to a specific payment issue, including an additional charge that you state was not authorized, we believe it is essential to review the complete transaction and booking history before providing a definitive response.
Please contact our Customer Support team directly at info@feelthecitytours.com, providing your booking reference and details or proof of the charges shown on your card.
Kind regards,
Feel The City
Maria was an exceptional guide
Maria was an exceptional guide! She was clearly passionate about the information regarding the cathedral-mosque. She did a good job of managing our large group and steering us to parts of the grounds that were not too crowded so we could look around.
12 August 2026
Reply from Feel the City Tours
Dear Customer,
Thank you very much for sharing your wonderful experience!
We are delighted to hear that Maria made your visit to the Cathedral-Mosque so memorable. Her passion and knowledge are qualities we greatly value, and we are especially pleased to know that she managed the group so well and found quieter areas where you could fully appreciate the monument.
We will be sure to pass your kind words on to Maria. Feedback like yours is a great motivation for our guides and the entire team.
We hope to welcome you again on another experience soon!
Kind regards,
Feel The City
We purchased tickets from feel the city…
We purchased tickets from feel the city for the Louvre. When we got to the entrance we were told that the tickets were not working and that we had been scammed. We had to go and purchase new tickets. When I contacted feel the city they kept telling us to speak to the Louvre instead of handling this themselves, I have given up trying now, but hope others are not scammed out of their money by reading this. Do not use this company!
Update!
I responded as suggested below, which was a waste of time as they basically told me they can’t read the pdfs I sent through and listed their terms and conditions that they don’t allow changes, terminations etc. I did not try to change or terminate, I turned up in good faith at the Louvre and my tickets did not work. I just want my money refunded for the tickets that didn’t work. I should not have to pay twice and also should not have to be the one to chase up the Louvre as to why the tickets didn’t work.
12 August 2026
Unprompted review
Reply from Feel the City Tours
Dear Customer,
We are very sorry to hear about the difficulties you experienced during your visit.
We would like to clarify that the tickets issued through our service are valid tickets. However, access and ticket validation at the Louvre are ultimately managed by the museum itself, which is why, when an issue occurs at the entrance, our Customer Support team may need to refer customers to the monument to determine the specific reason why access was refused.
At all times, our website clearly states, both in the logo and in the legal information, that we are not the official website, and we never present ourselves as the official Louvre website in any communication.
Please contact our Customer Support team at info@feelthecitytours.com, providing your booking reference, the tickets received and, if possible, proof of the replacement tickets purchased at the Louvre so that the circumstances can be properly investigated.
Kind regards,
Feel The City
This company is deceiving with website…
This company is deceiving with website appearing to be the official ticket office to buy Louvre museum tickets.
We were charge more than 3 times the original price if tickets are purchased directly at Louvre Museum.
Never never book from this company, its a FRAUD!!! They never answer to emails to text messages.
21 July 2026
Unprompted review
Reply from Feel the City Tours
Dear Customer,
We are sorry to read your review.
At all times, our website clearly states, both in the logo and in the legal information, that we are not the official Louvre website. We never present ourselves as the official website in any communication.
Regarding the price, the total amount is clearly displayed before payment and includes not only the admission tickets, but also booking management, customer support and additional digital content, such as an audio guide when included in the selected product.
Every purchase also requires the express acceptance of our Terms and Conditions and Cancellation Policy before payment is completed.
Regarding your comments about our Customer Support service, we regret that you indicate you have not received a response. Please contact us at info@feelthecitytours.com, providing your booking reference and details of your previous communications, so that our team can review your case individually.
Kind regards,
Feel The City
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