Feelgrounds Reviews 39

TrustScore 3.5 out of 5

3.7

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3.7

Average

TrustScore 3.5 out of 5

39 reviews

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Rated 2 out of 5 stars

Chelsea boot falling apart in 4 months

I bought a pair of the Feelgrounds Chelsea boots (Sienna) back in december 2025.. in the span of roughly 4 months - the boots begun falling apart and are showing strong signs of wear. In my opinion, these are signs of poor quality materials. A boot should not break down this quickly, and such a degradation in 4 months is really unacceptable.

I wore the boots throughout the winter months, and in a short time defects began appearing - e.g. separation between the upper & the sole, cracking in the leather upper, cracking around the stitching, and peeling of the leather near to the sole. I have sent several emails to Feelgrounds, along with photos and the order confirmation, but I have not yet heard anything back.

I am quite disappointed in the poor quality of the boots, especially because otherwise, they are confortable and look nice.

Can someone from Feelgrounds please tell me how I can get an exchange/refund for my boots? I would like to get an exchange for the boots quickly, if not I will start looking at other brands.

30 November 2025
Unprompted review
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Reply from Feelgrounds

Hi Kenzie,

thank you for your review, and we’re really sorry to hear about your experience with the Chelsea boots — we completely understand your frustration.

We’ve checked our system but unfortunately couldn’t find any email from you, which we sincerely apologize for. This is definitely not the experience we want you to have.

Could you please reach out to us again directly at info@feelgrounds.com? We’ll make sure to take care of your case as quickly as possible and find a satisfactory solution for you.

In the meantime, we’ve also sent you a separate email to the address linked to your order. Please have a look at your inbox (and spam folder, just in case).

Thank you again for bringing this to our attention — we’re here to help and will get this sorted for you.

Best regards,
Sabine

Rated 5 out of 5 stars

Great products, great staff!

I always consult with the staff before buying, and they respond quickly and helpfully. One pair later from 2022… I now have four. The shoes are reasonably priced, so I don’t mind the higher shipping fees (not their fault I live in Japan). I just close one eye at checkout. 🫣

If you have wide feet, want healthier and stronger feet, or just love your feet that you think they deserve a more room, get yourself a pair… and good luck stopping at one.

19 February 2026
Unprompted review
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Reply from Feelgrounds

Hey there,

Thank you so much for taking the time to share this wonderful review — it truly means a lot to us. 💛

We’re especially grateful for your kind words about our team. Providing thoughtful, helpful support before a purchase is very important to us, so it’s incredibly rewarding to hear that you’ve consistently had a positive experience.

It’s also amazing to know that since your first pair in 2022, your collection has grown to four. Your continued trust in our shoes is the greatest compliment we could receive.

Thank you as well for your understanding regarding international shipping to Japan — we genuinely appreciate your support.

Your recommendation for people with wide feet and for those who simply want to give their feet more space perfectly reflects what we stand for. We’re very happy to have you as part of the Feelgrounds community.

Best regards,
Sabine

Rated 5 out of 5 stars

Exceptional customer recovery and world-class services Lost It and Lied About Delivery!

I am updating my previous feedback to highlight the outstanding professional response I received from Feelgrounds. After experiencing significant delivery issues with CTT Express, Feelgrounds stepped in and resolved the situation in less than 12 hours.

From the very first interaction, their team demonstrated impeccable professionalism. They immediately launched an internal investigation to track the package and, showing a genuine commitment to customer satisfaction, offered to ship a replacement pair via a different courier at no additional cost. Although the replacement wasn't ultimately necessary as the original issue was solved, the proactive gesture speaks volumes about their integrity.

I would like to extend a special thanks to Viviana. Her assistance was flawless; she was efficient, empathetic, and highly professional throughout the process.

It is rare to find a company that backs the high quality of its barefoot footwear with such reliable support. This experience has solidified my trust in them. Feelgrounds is, in my opinion, the leader in the barefoot industry—not just for their designs, but for their accountability. I will certainly be purchasing from them again.

16 December 2025
Unprompted review
Rated 5 out of 5 stars

Top notch barefoot shoes

The best barefoot in terms of style and the feelings. I tried different brand for many years, but feelgrounds is my top choice.

Also today I made a mistake in choosing the delivery method and asked them to change it and was ready to pay for it. The customer service changed the delivery to required one and didnt ask for extra fee.

Thanks feelgrounds

21 September 2025
Unprompted review
Rated 5 out of 5 stars

Great Product

I don't typically write reviews, but this is such a good product that I made an exception.

I was first drawn to Feelgrounds after seeing them recommended by Squat University for their commitment to foot health. After comparing them to similar products, Feelgrounds stood out for offering a wide toe box without sacrificing aesthetics. At first, I was skeptical about how the wider design looked on my feet, but I was very used to narrow shoes. After wearing the Highrise Knit and Patrol Winter for a few days, the comfort completely won me over. It felt like my feet could finally breathe.

The quality of the shoes has exceeded my expectations. They’re durable, flexible, easy to clean, very functional, and versatile. I’ve enjoyed them so much that I’ve been gradually updating my shoe collection to Feelgrounds to cover every occasion. Thus far I've tried the Highrise Knit, Patrol Winter, Move, Original Knit, and Original Luxe, and I’m eagerly waiting for the Courtside Classic.

The only small drawback is that the workout shoes (Move) aren’t ideal for long-distance running or sprinting. If you’re looking for a wide toe box and zero-drop running shoe, these might not be the best fit. For everything else in the gym, the Move are fantastic, I recommend them 100%.

One additional note is about sizing. While the Feelgrounds chart is generally reliable, I found that over time my feet seemed to adapt to the wider toe box, and going up one size worked better for me. On my third purchase, two pairs felt tight around the pinky toe, even though the chart showed I was in the correct size and my previous orders had fit well. My advice is to use both sizing tools that Feelgrounds provides and, if possible, measure the width of your feet to ensure the best fit. I learned that the shoe should fit and feel comfortable from day one.

When I ran into this sizing issue, I contacted customer service and they really went above and beyond and made me an even bigger fan of the brand.

With that said, customer service deserves special mention, specifically Carolin. Although I couldn’t fully exchange one pair since I had worn them outside, working with Carolin completely eased my frustration and concern about a financial loss. She was patient, considerate, and understanding, doing everything within her control to find a fair solution. Despite the time zone difference (I’m in the U.S.), she communicated clearly and in good time, and made what could have been a stressful experience very reassuring. Going further, she really took the time and energy to work with me in resolving an issue by explaining the potential factor that resulted in needed a different shoe size than previous orders, offering resolutions for the worn shoes, and easing my mind about returning the unworn shoes.

Overall, my advice is to try your Feelgrounds just make sure to measure the length and width of your feet, don’t hesitate to reach out to their customer service team for support, test them inside only, and expect for them to fit like a glove from the get-go. I'll be returning for the Droptop Luxe.

3 September 2025
Rated 1 out of 5 stars

Awful customer service

Awful customer service, awful delivery partner.

Such a shame for a company with good products. No delivery notice, no electronic communication, after failed delivery attempt returned to sender. Despite reaching out to CS team and advising of the situation they received package back and then cancelled but charged me for delivery because I didn't respond to an email within 36 hours stating I wanted the package, even though I already told them I wanted it and had paid for it. Loyal customer for over 5 years, bought 6+ pairs of shoes from them. What a disgrace.

4 September 2025
Unprompted review
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Reply from Feelgrounds

Hello John,

we’re truly sorry you had to go through this experience – especially as a loyal customer for so many years. You absolutely deserved a smoother process. Please accept our sincere apologies for the delivery issues and how the case was handled afterward.

Unfortunately, we’ve recently seen more cases where customers intentionally let parcels get returned to avoid return costs, so a standard process is applied in these situations. But of course, we review every case individually.

If you’d still like to receive your shoes, please reach out to us again via our contact form (feelgrounds.com/contact) – we’ll be more than happy to arrange the shipment for you. A big sorry for the hassle – we really want to make this right for you.

Warm regards,
Viviana

Rated 5 out of 5 stars

I am impressed by Feelgrounds support…

I am impressed by Feelgrounds support in terms of product quality, email support, and even the fact they respond to customers here on trustpilot says a lot about how much they care and their level of customer awareness and respect.

24 June 2025
Unprompted review
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Reply from Feelgrounds

Hey there,

Thank you so much for your kind words and the 5-star review!

We truly appreciate you taking the time to share your experience – it means a lot to our whole team. Providing great support and making sure our customers feel heard is very important to us, so it’s wonderful to hear that this came across in your interaction with us.

If there’s ever anything else we can help with, please don’t hesitate to reach out. We're always happy to assist!

Best regards,
Sabine

Rated 2 out of 5 stars

Too good to be true

I was super excited when I first found about FeelGrounds, they were the shoes I were dreaming of. Vegan barefoot shoes, what could go wrong? I ordered first the sneakers, didn't last more than a six months. I gave them review and recieved another pair. They lasted a bit longer, but not more than a year. I also bought the winter boots, which actually broke today, didn't last a year.
So in a nutshell:
Pros
-Looks great
-Vegan
-Feels nice
Cons:
-Shit quality
-Wont last a year

19 February 2025
Unprompted review
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Reply from Feelgrounds

Dear Ville,

Thank you for your review and for sharing your experience with us. It’s great to hear that you appreciated the look, comfort, and vegan materials of our shoes—these are qualities we strive to offer with every product.

At the same time, it's disappointing to learn that durability has been an issue for you. We understand how disappointing it can be when a product doesn't meet your expectations in terms of longevity. Your feedback is invaluable to us, as we continually work to improve our products and ensure higher quality.

We hope that the solution we provided in our separate communication has helped to address your concerns. Please don’t hesitate to reach out if you have any further questions or need any additional assistance. We’re here to help and ensure you’re satisfied with your Feelgrounds experience.

Best regards,
Sabine

Rated 4 out of 5 stars

Excellent Customer Service

I own two pairs of Feelgrounds shoes and was initially very happy with the comfort and style. However, after just three months of occasional wear of my 2nd pair of Patrol Winter - Sand, the sole started to separate on my right shoe, which was surprising and disappointing.

That said, Feelgrounds' customer service was outstanding in terms of speed and quality of response. I contacted them and they responded immediately, offering a replacement without any hassle. I especially appreciate how quickly they resolved the issue.

27 January 2025
Unprompted review
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Reply from Feelgrounds

Dear Braňo,

Thank you so much for sharing your experience! We're happy to hear that you love the comfort and style of our shoes, but we're truly sorry that your Patrol Winter boots didn’t hold up as expected. Quality and durability are very important to us, and we appreciate you bringing this to our attention.

That said, we’re delighted that our customer service team could provide a quick and hassle-free solution for you. Your satisfaction means a lot to us, and we’re always here to help if you need anything in the future.

Thanks again for your support and trust in Feelgrounds!

Best regards,
Sabine

Rated 5 out of 5 stars

My favorite Barefoot shoe supplier.

I have 8 pairs of Feelgrounds shoes and my experience has been positive and rewarding. Over the years, I have worn shoes from many barefoot brands, and for me, Feelgrounds shoes are the most comfortable, the best looking and the most durable. The journey to barefoot shoe bliss has been a long one but my feet appreciate it!

The original Feelgrounds sole material did seem to wear out more quickly than expected, but the company revamped the sole manufacturing last year and most of it's products now have the new sole. My experience of wearing Feelground shoes most days is that the shoes are durable, lightweight and comfortable. There is plenty of room for my toes to stretch.

I purchased my first pair pair of Feelgrounds in 2023, and I loved them. In fact I enjoyed wearing them so much I have since bought a variety of shoe styles and colours.

Feelground shoes are very streetwise and cool whilst staying true to all the requirements of Barefoot shoes. It is my experience that the company is very ethical and they also appreciate their customers. They are always researching new materials and coming out with new styles.

Feelgrounds are now my favourite brand of Barefoot shoes by a long way. If you are looking for a reliable supplier of super comfortable, cool looking barefoot shoes I have no hesitation in recommending Feelgrounds.

5 August 2023
Unprompted review
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Reply from Feelgrounds

Dear Stevie,

Thank you so much for your glowing review! We're thrilled to hear that Feelgrounds has become your favorite barefoot shoe brand. It's fantastic to know that you find our shoes to be both comfortable and of the highest quality. We truly appreciate your loyalty and support as we continuously strive to improve our products and provide the best possible experience for our customers.

For our latest sneaker productions, we have indeed optimized the material of our soles to increase their durability while maintaining the unique Feelgrounds sensation. With this improvement, our sneakers are also ideal for those who require higher abrasion resistance. The popular design and trusted sizes remain unchanged.

We're thrilled to have you as a valued member of the Feelgrounds community, and we're excited to continue making you happy with our shoes!

Best regards,
Sabine

Rated 5 out of 5 stars

Quality shoes that fit well

I've placed two orders so far, both for my mother. One of the orders was a pre-order (Patrol model — waterproof and highly recommended), and the shoes arrived just a couple of weeks later than promised (a delay which was communicated in advance). The customer support team is very friendly, polite and helpful.

The shoes feel great (according to my mom) and they fit true to size. In comparison with Vivobarefoot shoes, they are not as long (which is a GOOD thing), so I’ll buy a pair for myself in the future too. Looking forward to their releasing sandals!

Although my review is for the German .de website, it's the exact same company as the .com website.

22 May 2021
Unprompted review
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Reply from Feelgrounds

Dear Anna,

Thank you for sharing your positive experience with us!

We're glad to know that your mother enjoyed her shoes from us so far and found them true to size. Our customer support team takes pride in providing friendly and helpful service, so it's rewarding to hear that we have met your expectations.

We're also excited to hear that you’re planning to purchase a pair for yourself, and hope that you’ll be very satisfied as well. We're continuously working on expanding our product range, and we appreciate your ongoing interest.

Thank you again for your support, and we hope you and your family continue to enjoy your Feelgrounds shoes.

Best regards,
Nina

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