Feel Good Contacts Reviews 

69,500
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 3,565 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptionally fast delivery service, often receiving their orders the very next day, sometimes even on weekends. People frequently highlight the good quality of products, including lenses and glasses, noting competitive and affordable prices compared to other providers. The ordering process is described as easy and straightforward, with many appreciating the excellent overall service and the thoughtful inclusion of small complimentary gifts with their purchases. However, some customers also noted issues with the delivery service, particularly concerning parcels being left unattended by couriers like Evri, leading to lost items or delayed orders. A few other people also felt that certain products, such as glasses or specific lenses, were of poor quality, arriving wonky, scratched, or causing discomfort.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the exceptionally... See more

Product

People report positive experiences with product, often highlighting the great quality and competitive prices... See more

Order

Clients share positive opinions on order, frequently highlighting the ease and speed of the ordering process.... See more

Service

Customers had positive experiences with service, with many expressing satisfaction and stating they would use... See more

Price

Reviewers highlight positive aspects of price, consistently praising the competitive and reasonable pricing... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have used Feel Good Contacts for a while now but I have to say since they started using Royal Mail instead of Evri things are better Evri used to leave the parcel anywhere sometimes not even at m... See more

Rated 5 out of 5 stars

Excellent service! My contact lenses arrived on time, were well packaged, and exactly as ordered. The ordering process was easy, and I was kept informed throughout the delivery. I’m very happy with th... See more

Rated 5 out of 5 stars

Typically, when things seem too good to be true, they are! Not with Feel Good Contacts though... I could not fault the process! A quick Google search and I found the product I was looking for at a... See more

Rated 5 out of 5 stars

Good quality lenses for a brilliant price and no pressure to set up a regular payment plan, so I can order how many I want’ whenever I want and don’t have to stockpile on a monthly basis for a specifi... See more

Company replied


Company details

  1. Contact Lenses Supplier
  2. Fashion Accessories Store
  3. Glasses Store
  4. Sunglasses Store

About Feel Good Contacts

Written by the company


The UK’s Leading & Most Trusted Online Eye Care Retailer
Rated “Excellent” on Trustpilot with over 65k reviews, and awarded the Leading Online Eye Care Specialists 2025 by SME News, we are our customers #1st choice when it comes to affordable, high-quality eyewear. We believe in making eyecare affordable and accessible to all.

One-stop Shop
Whether you’re looking for contact lenses, solutions, glasses, sunglasses , prescription sunglasses, eye drops or travel eye essentials, we’ve got your back. Enjoy peace of mind with all your eye care needs in one place.

Next Day Delivery – FREE Over £59
Order in-stock contact lenses, solutions, sunglasses and eye care by 11:59pm for next day delivery. Plus, enjoy FREE delivery on orders above £59.

Competitive Prices and Discounts
Our contact lenses are up to 50% cheaper than the high street. With us you can also enjoy up to 70% OFF designer glasses and sunglasses. As an official distributor of leading brands, you can trust in the authenticity and quality of every product.

Refer a Friend
You and your friend will each get £5 OFF when you refer them to Feel Good Contacts. It’s a win-win because sharing really is caring!

Automate Your Orders
Save time and skip the hassle of re-entering your contact lens prescription each month. Just opt into Auto-Replenish and leave the rest to us. Your orders will be delivered automatically and as often as you choose. On top of that, you get 5% OFF every automated order!

Customer Service Team – 7 Days a Week
Our friendly customer service team is available 7 days a week to assist with any queries. You can contact us via Live Chat, WhatsApp, email (cs@feelgoodcontacts.com) or call us on 0800 458 2090.

Click & Collect
Need contact lenses the same day? Place your order online and collect it from our Wembley warehouse, following the instructions sent via email. We’re here to make your life easier.

Feel Good Contacts

Written by the company

Free Delivery
Shop over £59 to enjoy FREE delivery on contact lenses, solutions, glasses, sunglasses, prescription sunglasses and eye care.
First Order Discount
New to Feel Good Contacts? As a part of our welcome offer, you can get 10% OFF your first order.
Mobile App
Our convenient app is FREE to download and super easy to navigate. Download to order in just 3 simple steps.
Price Match Guarantee
If you find the same lenses elsewhere at a cheaper price, we’ll happily refund you the difference. All you need to do is call our customer service team.
Refer a Friend
Give and get £5 OFF when you refer a friend to us. It’s a win-win.
Student, Graduate & Frontline Workers Discount
We’re proud to offer exclusive discounts for students, graduates, teachers, frontline workers and more, helping you save on all your eye care needs.

Next Day UK Delivery

Order by 11:59pm for Next Day Delivery on in-stock items

We are committed in making it fast, easy and affordable to order your contact lenses online. Order by 11:59pm to enjoy Next Day Tracked service on items in stock.
Learn More

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

70K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 99% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(69,500)

3,262 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Service!

Although the Freshlook contacts I was looking for were discontinued, there was still a good variety to choose from. Delivery was very fast (next day) and communication about the status was great. I would definitely buy from Feel Good again.

10 July 2026
Feel Good Contacts logo

Reply from Feel Good Contacts

Dear Customer,

We’re so glad you had a positive experience with us!

Your feedback brightens our day and keeps us motivated.

Thank you for choosing Feel Good Contacts.

Kind regards,

Feel Good Contacts

Rated 5 out of 5 stars

Good price for product

Good price for product

19 July 2026
Feel Good Contacts logo

Reply from Feel Good Contacts

Hi Senga,

We’re so glad you had a positive experience with us!

Your feedback brightens our day and keeps us motivated.

Thank you for choosing Feel Good Contacts.

Kind regards,

Feel Good Contacts

Rated 5 out of 5 stars

Really quick delivery very pleased with…

Really quick delivery very pleased with this company.

21 July 2026
Feel Good Contacts logo

Reply from Feel Good Contacts

Hi Jan,

We’re so glad you had a positive experience with us!

Your feedback brightens our day and keeps us motivated.

Thank you for choosing Feel Good Contacts.

Kind regards,

Feel Good Contacts

Rated 5 out of 5 stars

“Excellent service from start to…

“Excellent service from start to finish, and the delivery was incredibly fast. Highly recommended!”

20 July 2026
Feel Good Contacts logo

Reply from Feel Good Contacts

Hi Tracie,

We’re so glad you had a positive experience with us!

Your feedback brightens our day and keeps us motivated.

Thank you for choosing Feel Good Contacts.

Kind regards,

Feel Good Contacts

Rated 5 out of 5 stars

Delivery was super fast and I would not hesitate to purchase off this company again. My parcel arrived well packaged and also contained a packet of haribo. What a lovely touch.

Feel good contacts are 1 of the best retailers i have ever dealt with. When I ordered my ratban sunglasses I accidently forgot to add something to my delivery address, I contacted them via the live chat to advise them of this and about 10 minutes later they rang me and added my correct address to my order, making sure I got them delivered to my workplace. That to me is going above and beyond.

20 July 2026
Feel Good Contacts logo

Reply from Feel Good Contacts

Hi Robets,

We’re so glad you had a positive experience with us!

Your feedback brightens our day and keeps us motivated.

Thank you for choosing Feel Good Contacts.

Kind regards,

Feel Good Contacts

Rated 5 out of 5 stars

Ordering was quick and easy and…

Ordering was quick and easy and delivered next day .would highly recommend and will definitely use again

21 July 2026
Feel Good Contacts logo

Reply from Feel Good Contacts

Dear Customer,

We’re so glad you had a positive experience with us!

Your feedback brightens our day and keeps us motivated.

Thank you for choosing Feel Good Contacts.

Kind regards,

Feel Good Contacts

Rated 5 out of 5 stars

Excellent service

Excellent service, arrived the next day, will definitely use again. Thankyou

21 July 2026
Feel Good Contacts logo

Reply from Feel Good Contacts

Hi Nicola,

We’re so glad you had a positive experience with us!

Your feedback brightens our day and keeps us motivated.

Thank you for choosing Feel Good Contacts.

Kind regards,

Feel Good Contacts

Rated 5 out of 5 stars

Easy to order

Easy to order, great quality & amazing colour for sky blue lenses. I always get lots of compliments on them and the little packet of Haribos that come with your order are a special little touch 🫶

21 July 2026
Feel Good Contacts logo

Reply from Feel Good Contacts

Hi Rachel,

We’re so glad you had a positive experience with us!

Your feedback brightens our day and keeps us motivated.

Thank you for choosing Feel Good Contacts.

Kind regards,

Feel Good Contacts

Rated 5 out of 5 stars
Feel Good Contacts logo

Reply from Feel Good Contacts

Hi Monuseyib,

We’re so glad you had a positive experience with us!

Your feedback brightens our day and keeps us motivated.

Thank you for choosing Feel Good Contacts.

Kind regards,

Feel Good Contacts

Rated 1 out of 5 stars

Really Disappointed

This was my first time using this company. The contact lenses did arrive promptly which I must say is impressive, however the quality of the lenses themselves is really poor. They feel really uncomfortable, they dry up in any gust of wind or when the air con is on. I enquired about returning them as the website highlights you can do so. Customer service weren’t helpful at all and explained I wasn’t eligible to return. I wouldn’t use this service or product again. I’ve used Daysoft lenses for a long time now and they are far superior.

21 July 2026
Feel Good Contacts logo

Reply from Feel Good Contacts

Dear Lewis,

Thank you for your review.

We are very sorry to hear about your experience and the discomfort caused while using the lenses. Your safety and satisfaction are extremely important to us, and we take such matters very seriously.

In the meantime, we’d love the opportunity to make this right for you. We have reached out to you via email to address this matter promptly and ensure a resolution as quickly as possible.

Once again, please accept our sincerest apologies for any inconvenience caused.

Kind regards,
-Feel Good Contacts Team

Rated 5 out of 5 stars

Exactly right for me

Exactly right for me. Plenty of choices and prompt delivery.

21 July 2026
Feel Good Contacts logo

Reply from Feel Good Contacts

Hi Bob,

We’re so glad you had a positive experience with us!

Your feedback brightens our day and keeps us motivated.

Thank you for choosing Feel Good Contacts.

Kind regards,

Feel Good Contacts

Rated 5 out of 5 stars

ABSOLUTELY SUPERB SERVICE !!

ABSOLUTELY SUPERB SERVICE !!! SPEEDY !!! COURTEOUS !!! BEST PRICES OF ALL !!! AND TOTALLY RELIABLE!!!

21 July 2026
Feel Good Contacts logo

Reply from Feel Good Contacts

Hi Patsy,

We’re so glad you had a positive experience with us!

Your feedback brightens our day and keeps us motivated.

Thank you for choosing Feel Good Contacts.

Kind regards,

Feel Good Contacts

Rated 5 out of 5 stars

First class service.

Ease of ordering.First class service.Delivered 24 hrs from order.,Competitive price.Will definitely order again.

21 July 2026
Feel Good Contacts logo

Reply from Feel Good Contacts

Hi Roger,

Thank you for such a lovely review!

Whether it's glasses, lenses, or sunnies—we're here to deliver great quality and service every time.

We’re grateful for your support!

Kind regards,

Feel Good Contacts

Rated 5 out of 5 stars

Ordered my contact lenses which was…

Ordered my contact lenses which was straightforward and paid for next day delivery and they didn't disappoint as they was delivered the next day which was a Sunday. The contacts themselves are great quality to would definitely be ordering from here again.

21 July 2026
Feel Good Contacts logo

Reply from Feel Good Contacts

Hi Nathan,

Thank you for such a lovely review!

Whether it's glasses, lenses, or sunnies—we're here to deliver great quality and service every time.

We’re grateful for your support!

Kind regards,

Feel Good Contacts

Rated 5 out of 5 stars

Great quality

Great quality, friendly freebies too and fast delivery. Thank you

21 July 2026
Feel Good Contacts logo

Reply from Feel Good Contacts

Hi Maria,

We’re so glad you had a positive experience with us!

Your feedback brightens our day and keeps us motivated.

Thank you for choosing Feel Good Contacts.

Kind regards,

Feel Good Contacts

Rated 5 out of 5 stars

Competitive price & stock

Competitive price, always stocked up.l even on the high (8+) prescriptions. Would use them again.

21 July 2026
Feel Good Contacts logo

Reply from Feel Good Contacts

Hi Zita,

We’re so glad you had a positive experience with us!

Your feedback brightens our day and keeps us motivated.

Thank you for choosing Feel Good Contacts.

Kind regards,

Feel Good Contacts

Rated 5 out of 5 stars

Super speedy delivery

Super speedy delivery, got mine the next day and i'm in NI.
Great value for money so very happy with the purchase.

21 July 2026
Feel Good Contacts logo

Reply from Feel Good Contacts

Hi Caroline,

Thank you for such a lovely review!

Whether it's glasses, lenses, or sunnies—we're here to deliver great quality and service every time.

We’re grateful for your support!

Kind regards,

Feel Good Contacts

Rated 5 out of 5 stars

all good

It was all good. Easy ordering, competitive price and it arrived quickly. Even came with some Harribos in the box.

21 July 2026
Feel Good Contacts logo

Reply from Feel Good Contacts

Hi Melvyn,

We’re so glad you had a positive experience with us!

Your feedback brightens our day and keeps us motivated.

Thank you for choosing Feel Good Contacts.

Kind regards,

Feel Good Contacts

Rated 1 out of 5 stars

This is a terrible company

This is a terrible company. Very unreliable and unprofessional. AVOID AVOID AVOID!!!!!!!!!!!!!!

21 July 2026
Unprompted review
Feel Good Contacts logo

Reply from Feel Good Contacts

Dear Edward,

Thank you for taking the time to leave your feedback. We are very sorry to read that your experience has left you feeling this way.

We always strive to provide reliable products and a high standard of customer service, so it is disappointing to hear that we did not meet your expectations on this occasion.

As we are unable to identify your order from your review, we would appreciate the opportunity to investigate what happened and see if there is anything we can do to help. Please contact our Customer Service team with your order details so we can look into this for you.

We value all customer feedback and hope to have the chance to restore your confidence in our service.

Kind regards,
Feel Good Contacts Team

Rated 5 out of 5 stars

Great service fast delivery I will be…

Great service fast delivery I will be using in the future

20 July 2026
Feel Good Contacts logo

Reply from Feel Good Contacts

Hi Binyamin,

We’re so glad you had a positive experience with us!

Your feedback brightens our day and keeps us motivated.

Thank you for choosing Feel Good Contacts.

Kind regards,

Feel Good Contacts

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