Bougt an IXS Rs800 one piece leather suit. Very discounted. But they didn't tell it would smell awful, even after a month of airing. And the protectors on both knees were broken. I contacted them to... See more
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Review summary
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Don't like giving bad reviews But after sales service doesn't exist Over there, purchased boots wrong size just want to return/exchange Additional purchase return label wich doesn't wor... See more
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Ordered a white helmet hjc i31 no postage tracking etc Politely asked a few times is there a issue.... Website did say was in stock .. Rubbish replies no reason for non postage etc ... Given up... See more
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So bought a helmet from fc moto .was 50 pound cheaper than in the UK. But got stung on import dates. 50 pound to be exact so was a waist of time really .did save anything .and tock 2 weeks from orderi... See more
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Company details
Contact info
Avantisallee 90, 52072, Aachen, Germany
- 0049 2405 4950050
- kontakt@fc-moto.de
- www.fc-moto.de
3.4
Average
33K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 93% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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Customer care inexistent
Customer care inexistent. Mails answered after 2 days minimum. Avoid this site
1 December 2025
Unprompted review
Reply from FC-Moto.de
Hello,
thank you for your feedback. We are very sorry to hear that you were dissatisfied with the response times and felt unsupported. This is certainly not the level of customer service we aim to provide.
We would like to clarify that we contacted you privately by email on 24.11.2025 and sent you a proposed solution regarding your case. We regret if this was not perceived as timely or sufficient and understand how frustrating delayed communication can be.
Please be assured that your feedback is taken seriously, and we continuously work on improving our response times and overall customer care.
Your FC-Moto Team
Efficient & trustworthy service.
I ordered the Kellermann LED Position light and brake light. However not even a month of usage the position light was dimmed and stop working. Daniel Kaiser attended to my emails with prompt and make sure that I get a replacement for it without even returning the faulty light. I'm amazed with the efficient service and quick reply to my emails. I will definitely do business with them again and they come highly recommended. Thank you Daniel & FC Moto for a positive experienced.
12 December 2025
Unprompted review
Reply from FC-Moto.de
Hello,
Thank you very much for your feedback. We are thrilled to hear that you had such a positive experience with our service and that Daniel Kaiser was able to assist you promptly and efficiently. It’s always great to know that our efforts to provide fast and helpful support are appreciated. We will make sure to pass on your kind words to Daniel.
We look forward to serving you again in the future and hope you continue to enjoy your purchases from FC-Moto.
Your FC-Moto Team
Helpful Customer Service
I wanted to return an item, I followed the instructions on FC-Moto website which were very simple and straightforward. I got help regarding my case already the next morning, where they messaged me that the return was complete. Very easy and smooth returnation, I am very pleased with their customer service and the person who helped me, Julian Firmstone, was very helpful and kind. Since my first language is neither german nor english, Firmstone adapted to my language barrier. As I mentioned, I am very pleased with the customer service because of this.
8 December 2025
Unprompted review
Reply from FC-Moto.de
Hello,
thank you very much for your wonderful feedback! We are delighted to hear that the return process was simple and smooth for you, and that your request was handled so quickly.
It’s great to know that Julian Firmstone was able to support you kindly and adapt to your language needs – we will gladly pass on your kind words to him. Providing helpful and accessible customer service to all our customers is very important to us, so your appreciation means a lot.
We’re very pleased that you had such a positive experience and look forward to assisting you again in the future.
Your FC-Moto Team
Easy website
Easy website. Keen Pricing. Prompt delivery . Excellent Service overall. Brilliant motorbile gloves for the winter , very satisfied
6 December 2025
Unprompted review
Reply from FC-Moto.de
Hello,
thank you very much for your great feedback! We're delighted to hear that you found our website easy to use, appreciated our competitive pricing, and received your order promptly. It’s also great to know that you’re satisfied with your winter motorcycle gloves.
We’re happy that everything worked out so well and look forward to your next order.
Your FC-Moto Team
These guys are the best
These guys are the best! The team at FC Moto is quick to respond and very willing to think with the client and help whenever possible. Special thanks to Carlos for helping me out. Keep up the good work!
3 December 2025
Unprompted review
Reply from FC-Moto.de
Hello,
thank you so much for your fantastic feedback! We’re really happy to hear that you had such a positive experience with our service and that our team could support you quickly and helpfully.
A special thank you also from our side — we will gladly pass your kind words on to Carlos.
We truly appreciate your trust, and we look forward to your next order!
Best regards,
Your FC-Moto Team
Great Purchasing Experience
I was served by Alma Gashi, an excellent customer service agent. He helped me a great deal with an issue with my order, going above and beyond to make my experience a great one. I will definitely purchase from FC-moto again. 👍
26 November 2025
Unprompted review
Reply from FC-Moto.de
Hello, and thank you so much for your wonderful feedback!
We’re truly delighted to hear that Alma Gashi was able to support you so well and went above and beyond to resolve your issue. We will gladly pass your kind words on to him — feedback like yours means a lot to our team.
We’re very happy that your experience encourages you to shop with us again.
Your FC-Moto Team
Can not recommend buying here anymore
Can not recommend buying here anymore. A few years ago, I ordered a tracksuit, and it went well.
Apr 2025, ordered a helmet which arrived without the included Pinlock antifog. After a few weeks of emails, the pinlock was finally sent. I could not ride my motorcycle for a few months because of an injury, and when I finally got back to it, I put on the helmet only to notice the left padding was loose.
To my surprise, the anchorage joining the padding to the helmet was broken. Sent pictures, and the only response from the store was that I have to send the helmet back (Aus to Ger), which is very expensive, and I would have to pay for it myself.
I sent proof pictures showing the brand new helmet in the box and the broken part
The answer was that it is not guaranteed that the warranty would cover it or that anything can be done about it.
Extremely disappointed.
4 December 2025
Unprompted review
Reply from FC-Moto.de
Hello, and thank you for your feedback.
We are truly sorry to hear about the difficulties you experienced with your order and understand how frustrating and disappointing this situation must be.
Please rest assured that we take such cases very seriously. According to our system, our colleagues from the warranty and claims department are already handling your case and will carefully review all provided information.
We sincerely apologize for the inconvenience and appreciate your patience while we work on a solution.
Your FC-Moto Team
Top-notch service
A tab of the Berik Dakota jacket came off, which did not make the jacket unusable. Fc-Moto, through Daniel Kaiser, offered a partial refund, and with just a few emails we managed to reach an agreement. Excellent service and very friendly staff.
3 December 2025
Unprompted review
Reply from FC-Moto.de
Hello,
Thank you for your feedback. We are glad that we could find a satisfactory solution regarding the Berik Dakota jacket. We will be sure to pass on your kind words to Daniel Kaiser, who will be pleased to hear your appreciation.
We look forward to your next order!
Your FC-Moto Team
Excellent Service and Great Prices
I recently ordered from this website and had a great experience from start to finish. The store has an impressive selection of motorcycle gear at very competitive prices. Everything arrived well packaged, on time, and exactly as described.
A special shout-out to Daniel Kaiser, who provided outstanding support. His friendly and professional assistance made the whole process even smoother.
Overall, is a reliable and customer-focused shop. Highly recommended. I’ll definitely order again!
3 December 2025
Unprompted review
Reply from FC-Moto.de
Hello,
thank you very much for your kind feedback! We are thrilled that you had a smooth experience and that everything arrived as expected. Your praise for Daniel Kaiser has been gladly passed on to him. We look forward to your next order.
Your FC-Moto Team
Do they know what they're doin?
I do not recommend buying here! Yesterday I tried to pay for the goods 3 times without success. The payment interface is desperate. FC-Moto.de plese change your transaction provider. Eurocard (SPARKASSE - Slovenia) refused. European Union? Today I tried to pay again via PayPal. The payment was made (the money was taken from the account), but the shopping cart in the online store was not closed. The money went - but the order was not processed. I sent an Email to FC-Moto and fast received a response, that my order had already been sent, with a link to tracking the package. The link was useless because there was actually no tracking number. And it was like 15 min from my transaction.
Paypal returned the money to my account. So I am not at a loss. All OK. - BUT - I wonder if the support at FC-Moto actually knows what they are doing? Is it answered just to answer and not to solve the question (problem)?
What I wanted to buy - I successfully ordered in another store. My credit cards are fine - the question is how much professional knowledge FC-Moto.de Team really has?
6 December 2025
Reply from FC-Moto.de
Hello,
thank you for your detailed feedback. We are truly sorry for the frustrating experience you had with the payment process and the confusing communication that followed. That is absolutely not the level of service we aim to provide.
We’ve checked our system, and according to the information available, no order was successfully created on our side — which explains why no tracking number existed and why PayPal automatically returned the funds. Still, the situation should have been explained to you clearly and accurately, and we sincerely apologize that this was not the case.
Your comments regarding the payment interface and the support response are very valuable to us, and we will forward them internally so we can improve our processes.
If any further questions arise or if you would like us to double-check anything for you, please feel free to contact our customer service at any time.
Your FC-Moto Team
Bought SHOEI GRASP Neotec-3 modular…
Bought SHOEI GRASP Neotec-3 modular helmet to replace the Neotec-3 helmet I damaged. I am in Canada and chose the ECE model from FC-Moto as it is lighter than the DOT model. The price was also better than in Canada after customs and shipping. A week to get here. Hesitant to buy from USA with tariffs and all. Hit face first. SHOEI saved me from wheelchair. The chin piece took a full shot and my face went against shield, Broke wrist, but neck and face OK.
29 September 2025
Unprompted review
Reply from FC-Moto.de
Hello,
thank you very much for sharing your experience with us. We’re truly relieved to hear that your SHOEI helmet protected you so effectively in such a serious accident — that is the most important thing. We hope your wrist heals quickly and smoothly.
It means a lot to us that you chose FC-Moto for your replacement helmet, especially from overseas. We’re glad the ordering process, price, and delivery time all worked well for you.
Thank you again for your trust. We look forward to your next order and wish you safe rides from here on.
Your FC-Moto Team
Avoid this company like the plague!
I ordered and paid for a jacket from their website. Three days later was told it was not actually in stock and wouldn't be for another two weeks. I emailed to say I wanted to cancel the order and request a refund as I needed the jacket urgently. No reply. Emailed them again. No reply. Emailed them again, this was over three days only to eventually be told that a jacket had been despatched to me. Emailed again reiterating my request for cancellation and refund. No reply again until some days later by which time the jacket had been sent for shipping. I'm in the UK so had to pay £143 GBP import duties! On an order I'd tried multiple times to cancel! Also tried 18 occasions to phone them and only once did they answer, when they were useless and on help at all to me. I would NEVER deal with this company again, they don't communicate, they can't be bothered to answer emails or phone calls which says to me this is a company that does not care about it's customers.
28 September 2025
Unprompted review
Reply from FC-Moto.de
Hello,
we are truly sorry to read about your experience — this is absolutely not the level of service we want to provide, and we fully understand your frustration, especially after several attempts to contact us.
We sincerely apologize for the inconvenience caused by the stock update, the delayed replies, and the shipment being sent despite your cancellation request. That should not have happened, and we are already reviewing the case internally to understand where the communication failed.
As requested, we have contacted you privately to clarify the situation in detail and to find the best possible solution for you regarding the order and the import charges.
Again, we are very sorry for the trouble caused, and we thank you for bringing this matter to our attention — your feedback helps us improve.
Your FC-Moto Team
Amazing customer support
That is really impressive how they handle the warranty issues. I would like to thank to them, especially to Daniel Kaiser who got involved from their side.
27 November 2025
Unprompted review
Reply from FC-Moto.de
Hello,
thank you very much for your positive feedback!
We’re delighted to hear that your warranty issue was handled smoothly and efficiently. We will gladly pass on your thanks to Daniel Kaiser.
We look forward to your next order!
Your FC-Moto Team
I have used fcmoto with no issues
I have used fcmoto with no issues
One issue I had they had it sorted in a few hours and a thank you to Daniel Kaiser and his team for a great customer experience
John
26 November 2025
Unprompted review
Reply from FC-Moto.de
Hello,
thank you very much for your kind feedback! We are delighted to hear that you have had consistently positive experiences with us. We will gladly pass on your appreciation to Mr. Daniel Kaiser and the team – they will be very happy about it.
We look forward to welcoming you again in the future.
Your FC-Moto Team
Every thing ordered fits perfect
Every thing ordered fits perfect, quality is 100% great prices and quick delivery
10 October 2025
Unprompted review
Reply from FC-Moto.de
Hello,
thank you very much for your great feedback! We’re delighted to hear that everything fits perfectly and that you’re happy with the quality, prices, and fast delivery. We truly appreciate it and look forward to your next order.
Your FC-Moto Team
DON'T BUY THE EXTRA FOR THE FAST…
DON'T BUY THE EXTRA FOR THE FAST DELIVERY.
I add the extra for UPS 1-2 days delivery but the delivery was delayed by 8 days.
Website with false information of delivery.
21 November 2025
Unprompted review
Reply from FC-Moto.de
Hello,
we are truly sorry to hear about your disappointment, and we completely understand your frustration.
After checking the details of your review, we would like to clarify that no UPS Express shipment was booked for this order. The selected option was standard shipping, not express.
An actual UPS Express service costs significantly more and would always be clearly shown during checkout.
Your order was placed on 18/Nov/2025 and dispatched on 19/Nov/2025 within the announced delivery time.
We’re very sorry that the delivery took longer than expected — this is absolutely not the service experience we want for our customers.
If you would like us to look into this in more detail, please feel free to contact our customer service with your order information. We’ll gladly assist you.
Your FC-Moto Team
I purchased a rain suit
I purchased a rain suit, it was delivered very fast and without any issues. I will be buying from them again in the future.
9 October 2025
Unprompted review
Reply from FC-Moto.de
Hello,
thank you very much for your great feedback! We're delighted to hear that your rain suit arrived quickly and without any issues. It’s wonderful that you had such a smooth experience, and we truly appreciate your trust. We look forward to welcoming you back for your next order.
Your FC-Moto Team
My FC Moto experience
Through the FC Moto website, I have bought three products online so far: a fluo flip-up motorcycle helmet, a motorcycle jacket and Buse motorcycle pants.
I am very satisfied with the promptness and professional approach of the staff who prepared the products and sent them to my address, and I am also very satisfied with the quality of the purchased products.
In accordance with my financial situation, I did not buy the most expensive products, but the ones I bought are of very good quality.
I hope that it will remain like this in the future, that it will still be possible to find something for everyone and that the company will continue to remain as highly professional and up-to-date for its customers.
20 November 2025
Unprompted review
Reply from FC-Moto.de
Hello,
thank you very much for your detailed and positive feedback! We’re truly pleased to hear that you are satisfied with all three of your purchases and that our team was able to provide fast and professional service.
It’s great to know that the products you chose match your expectations in terms of quality and budget — exactly how it should be. We will gladly pass on your kind words to our colleagues.
We hope to continue offering a wide range of products for every rider and to remain a reliable and professional choice for you in the future.
We look forward to your next visit!
Your FC-Moto Team
Great customer service
Purchased many products gloves, helmets and suits Delivered to Malta with no issues. Customer service is very helpful with returns or warranty the few times items had issues (product defects). Special thanks to Daniel Kaiser and his team from customer support.
17 November 2025
Unprompted review
Reply from FC-Moto.de
Hello,
thank you for your feedback!
We’re very happy to hear that your orders arrived smoothly in Malta and that our customer service was able to assist you promptly with returns and warranty cases. We will gladly pass on your special thanks to Daniel Kaiser and his team.
We look forward to your next order!
Your FC-Moto Team
Inaccurate contents of order
Excellent response to my query considering spare helmet visors contained in my order. The received visors were "smoke" instead of "dark smoke" as described in item's presentation. The problem solved instantly by Mr. Daniel Kaiser with immediate and accurate actions sending two new dark smoke visors. Thank you in public for being real profesionals in FC-Moto
5 November 2025
Unprompted review
Reply from FC-Moto.de
Hello,
thank you for your feedback!
We’re very pleased to hear that Mr. Daniel Kaiser was able to resolve the issue with your helmet visors quickly and professionally. We will gladly pass on your kind words to him. It’s wonderful to know that our team could provide you with such a positive experience.
We look forward to your next order.
Your FC-Moto Team
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