FazWaz Reviews 

485
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 76 reviews, reviewers had a great experience with this company. Customers frequently commend the staff for being highly professional, knowledgeable, and exceptionally helpful throughout their property search and transaction processes. Many people appreciate the smooth and efficient service, noting excellent communication and dedicated support from agents who genuinely care about client needs. Reviewers also highlight the personalized approach, with agents going above and beyond to understand preferences and provide valuable local insights in areas like Hua Hin, Phuket, and Bangkok. However, some reviewers were not happy with specific agent interactions, reporting issues such as unaddressed property repairs, dissatisfaction with transaction processes, and experiencing unresponsiveness or concerns regarding property safety.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, with many praising agents for being helpful, professional, and... See more

Service

People report positive experiences with service, often highlighting the professionalism and helpfulness of... See more

Customer service

Clients share positive opinions on customer service, with many praising agents for their helpfulness and... See more

Location

Customers had positive experiences with location, with many reviewers highlighting the agents' strong local... See more

Customer communications

Users describe ambiguous interactions with contact, with some customers praising helpful and efficient agents... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Mimi is so helpful and goes out of her way to help us.Any problems she sorts it out fast .we would use Fazwaz every time.a good honest reliable company to use

Company replied

Rated 5 out of 5 stars

Jib was simply fantastic in supporting me during my home search. She immediately understood my needs and always made targeted offers. She was also always extremely kind and never lost her smile even w... See more

Company replied

Rated 5 out of 5 stars

Pally Supatra was incredibly helpful throughout our search for the right condo in Hua Hin. She took the time to understand what we were looking for and consistently showed us options that matched our... See more

Company replied


Company details

  1. Vehicles & Transportation

Information provided by various external sources

FazWaz is the leading real estate marketplace in Thailand dedicated to empowering consumers with data, inspiration and knowledge needed to make better-informed property decisions. FazWaz was founded on the principles of transparency and efficiency and everything we do aims to make the market more effective for both property consumers and real estate professionals alike.


Contact info

4.1

Great

TrustScore 4 out of 5

485 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.1

All reviews

(485)

80 reviews in the last 12 months

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Rated 1 out of 5 stars

Bait and switch

Purporting to have a wide range of condos but regularly pull the 'owner not available' followed by 'we have this one instead'.

*****

Response from Fazwaz below, disingenuous to my mind but also now flagged as defamatory. These are the facts:

1. Requested viewing of property inHua Hin, contact from a helpful agent.
2. Decided against viewing when in location, informed agent.
3. Agent requested our details and brief, provided.
4. New agent reached out, large influx of WhatsApp and email messages. Felt uncomfortable. Declined further viewings.
5. Did our own tour and research, selected a unit in a property we liked and had specifically identified to Fazwaz. Requested viewing via search portal, agency not identified.
6. Previous, vociferous agent from FazWaz responded and agreed time/date to view but only confirmed a different unit in same property. We felt we were being misled and declined.
7. Saw an alternative unit in the same property, requested viewing on our last day via same anonymised portal.
8. Same agent responded, offered two viewings but again neither were of the property we had enquired about directly.

Again, we declined, somewhat exasperated.

There was no pivot from Fazwaz as they were not offering the properties we wanted to see. Based on previous experience with Fazwaz in Pattaya, we believe they may be using unrealistic listings.

2 October 2025
Unprompted review
FazWaz logo

Reply from FazWaz

Hi Colin,

Thank you for taking the time to share your feedback. We’re truly sorry that your experience felt like a “bait and switch” — that was never our intention.

To clarify, FazWaz did not flag or remove your comment. We value open and transparent feedback and would never suppress a client’s opinion. The flag appears to have been triggered automatically due to specific wording, not through any manual action by our team.

We’ve already reached out to you directly via email to clarify the situation and to better understand your experience in detail.

As a hybrid platform — combining an open property listing site with agent-assisted support — we work continuously to keep listings accurate and up to date. However, given the scale of properties and frequent market changes, some discrepancies can occur, and we are actively improving this process.

We genuinely appreciate your feedback and the opportunity to learn from it. Should you ever wish to give FazWaz another chance, our team would be glad to assist you personally and ensure a smoother experience.

Rated 1 out of 5 stars

Unwelcome and uninvited contact

Unwelcome and uninvited contact from agent that I did not request or want, use of my information without consent

13 September 2025
Unprompted review
FazWaz logo

Reply from FazWaz

Hello David,

Thank you for your feedback. We apologize again for any inconvenience you experienced.

We want to confirm that our support team has successfully removed your data from our system, and your request to not be contacted has been honored.

We appreciate you bringing this to our attention and wish you all the best.

Rated 5 out of 5 stars

Perfect experience

Our agent, Nit, ensured the process of us renting out our property, was done with the utmost professionalism and care. All the necessary statutory laws were adhered to seamlessly. Excellent communication throughout. Highly recommended.

3 September 2025
Unprompted review
Rated 5 out of 5 stars

Nong Thatpicha

Nong Thatpicha
Khun Nong Thatpicha is an amazing agent. She is not only a very nice person but also highly professional in real estate. Every time I contacted her, she responded quickly and worked efficiently. I’m very happy to work with her and would love to share this experience.

30 August 2025
Unprompted review
Rated 5 out of 5 stars

I just want to thank you to Khun Nong

I just want to thank you to Khun Nong. She make everything look easy and simple and of course very professional.
I actually looked at the same house for a few months before but it's always a problem though others. Then I met Khun Nong, she made my dream come true. I strongly recommend Fazwaz team

12 May 2025
Unprompted review
Rated 5 out of 5 stars

Resales condo in Phuket with K.Nong…

Resales condo in Phuket with K.Nong Thatpicha, she is a professional consultant and assistant. Kind coordinate with client and room owner. You can trust in her responsibility and collaboration. She makes things right and convenience for me. I'm appreciated her support and looking forward to close more deal with her and FazWaz for the next units.

30 June 2025
Unprompted review
Rated 5 out of 5 stars

Khun Nong is professional

Khun Nong is professional, reliable, and very supportive throughout the whole process of buying my home. Everything went smoothly and quickly,

29 August 2025
Unprompted review
Rated 5 out of 5 stars

great service

Mrs Nong Thatpicha Is a very good agent,She was very efficient and I was very satisfied with the whole transaction。

29 August 2025
Unprompted review
Rated 5 out of 5 stars

Sandy Suttammawan

We had some special request that we asked for intially and she went above and beyond to acckomodate that. She was always very diligent in all stages of the rental, before, during and after. We where very happy with the whole experience and we would strongly recommend her.

19 August 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding

I wish to extend my deepest gratitude and commendation to Kareena for the exceptional service, dedication, and professionalism she has shown throughout my property search.
From the very beginning, Kareena took the time to truly get to know me, understand my dreams, and align with my personal and financial goals.
Her unwavering support, patience, guidance, and understanding have been invaluable.
With Kareena’s in-depth knowledge of the real estate market, coupled with her complete openness, transparency, and collaborative approach, a goal I once believed would take five years to achieve has been realised in just a few short months.
I have complete trust in Kareena—both professionally and personally—and the highest respect for her strong ethical standards. She has gone above and beyond at every stage, working tirelessly to ensure that my needs were met.
Kareena walked beside me every step of the way turning my vision into a joyous reality.
Kareena’s outstanding service and heartfelt support have turned what could have been a long and uncertain process into a meaningful and fulfilling journey. Thanks to her efforts, my dreams have been realised far sooner than I could have imagined.
I can say with complete certainty that I would not have wanted to take this journey with anyone else as my representative and advisor.
Kareena is absolutely amazing, and I am truly grateful for all she has done to make my dreams come true.

10 August 2025
Unprompted review
Rated 5 out of 5 stars

Apartment in Phuket for sale

I asked FazWaz for posting my apartment in Phuket on their website for sale. Mr. Champ Prasitsuwan was very cooperative. He organized within few days a photographer for taking professional photos and a video of the apartment and inserted them in the advertisement. This was all arranged by Mr. Champ, without any work for myself. He also gave me guidlines for a reachable sales price. I think that Mr. Champ far exceeded the expected duty of an employee.

6 August 2025
Unprompted review
Rated 5 out of 5 stars

Ranya Phet-Ann Top 5-star agent at Fazwaz

It is hard to put into words how incredibly brilliant and professional Khun Ranya from Fazwaz Bangkok has been during the sale of my condo there.
I have worked with many agents over the years. No-one was anywhere near her exceptional level.
If you are looking to sell or buy a property in Bangkok do yourself a favor and contact Khun Ranya. You will not regret it.
THANK YOU Khun Ranya for everything you have done, your hard work, professionalism, friendliness and helpfulness. You are truly a star !

1 August 2025
Unprompted review
Rated 5 out of 5 stars

Professional with integrity

James is a professional agent, he handled the sale of my apartment in Patong. He asked me many good questions about the apartment and our complex to ensure he understood our complex and could educate his customers. He kept me informed about different customers interested in my property and managed the selling process with patience and persistence to ensure the needs of the seller and buyer were met. I look forward to working with James again. 🙏🙏

27 July 2025
Unprompted review
Rated 5 out of 5 stars

Buying home

Amir was fantastic, helped us and answered all our questions and made the experience buying our home easy and stress free, and we would recommend him to anyone

22 May 2025
Unprompted review
Rated 5 out of 5 stars

We bought a house in hua hin

We bought a house in hua hin, and simon from fazwaz helped us to find the right property.
We got in contact via the homepage and he soon replied to us over mail and we had a great chat. Simon asked the right questions and delivered answers. He showed us not just some properties, also told us about additional costs, legal stuff etc. Once we had the chance to go again to hua hin, he was flexible with dates and showed us around, helped to get contact in legal and overall great service.

19 July 2025
Unprompted review
Rated 5 out of 5 stars

Great experience with agent Ms. Deedee

We were viewing a lot of houses with Deedee. She was very patient and was never tired to show us more. When we finally decided for a house she was always on our side and helped us a lot to negotiate with the owner to get the best for us. Deedee is very professional. It was a pleasure to working with her. Thank you!

25 March 2025
Unprompted review
FazWaz logo

Reply from FazWaz

Hey Petra!

That's truly fantastic to hear! We're so incredibly grateful for your wonderful feedback about Deedee.

It sounds like she was a true advocate for you, and we agree, she's absolutely professional.

Thank you so much for choosing FazWaz and for sharing your superb experience. It was our pleasure to assist you!

Rated 5 out of 5 stars

Fantastic agent

I would just like to say what a fantastic experience I have had.

The agent I used was absolutely fantastic very professional very kind. I was buying a condo with my girlfriend so contacted Num Chody . He was fantastic from the start. He found lots of properties. And we had a very upsetting experience my girlfriend’s dad had fallen very ill. So she couldn’t see any more properties so Nun came pick me up and took me to all the condos and bought me back h. Amazing thank you so much. We bought a condo with his help. So easy thanks to his professional help. I can’t recommend him highly enough.

26 May 2025
Unprompted review
FazWaz logo

Reply from FazWaz

Thank you so much for your fantastic feedback on Num Chody! We're delighted to hear he was so professional, kind, and went above and beyond to help you find your condo, especially during a challenging time.

It's wonderful to know his help made your purchase so easy. We'll be sure to share your high praise with Num and the team.

Thank you again for choosing Fazwaz!

Rated 5 out of 5 stars

FazWaz have been absolutely amazing to…

FazWaz have been absolutely amazing to deal with I was buying my property from overseas and they took care of everything and reassured me that everything would be okay. My estate agent Yulia Going is just simply amazing and so patient even answered questions once the property was bought she was always there. My solicitor Darunya through FazWaz was also absolutely amazing to deal with so professional and kind and still offers help if needed. Ketkamon also another very professional agent helping me to get tenants in the property and current agent Mew who is absolutely fantastic got a tenant in my property has been fantastic to deal with goes out of her way in every occasion to do the best for my, tenant and upkeep of the condo. All of the agents and solicitors have gone above and beyond and continue to do so even after purchase. I cannot recommend FazWaz enough they are absolutely amazing and I look forward to hopefully future dealings with them.

31 July 2024
Unprompted review
FazWaz logo

Reply from FazWaz

What a fantastic review! We are absolutely thrilled to read about your exceptional experience with FazWaz. It's truly rewarding to hear that our team, especially Yulia, Darunya, Ketkamon, and Mew, provided such seamless and supportive service throughout your property journey, even after the purchase. Your kind words highlight their dedication and professionalism, and we couldn't be prouder. Thank you for your incredibly high recommendation – we truly value your business and look forward to assisting you with any future property needs!

Rated 5 out of 5 stars

So patient been dealing with them for…


So patient been dealing with them for awhile omg I did it bro signed a lease for 1year HUAHIN @. my realtor KASAMA BOONLERT. So patient with me got great condo as trust pilot verified great company @great realtor

28 June 2025
Unprompted review
FazWaz logo

Reply from FazWaz

That's fantastic news! We're thrilled to hear you've signed a 1-year lease in Hua Hin, and huge congratulations on finding a great condo! It's wonderful that Kasama was so patient and helpful throughout the process. We're proud to have realtors like her on our team. Enjoy your new home!

Rated 5 out of 5 stars

First Class

My experience with Fazwaz, and especially with Amir, has been absolutely first class.

I can not thank Amir enough for his attentiveness and support throughout this whole process. He was completely central to everything; coordinating all parties, and keeping things moving at all times.

I also have to thank him for sharing his vast knowledge on all of the subjects that I brought up too, many of which were outside of the task at hand.

After my recent experience, I have absolutely no reservations in recommending this team to others, and will be doing so at any opportunity that arises.

Again, thank you for everything :)

26 June 2025
Unprompted review
FazWaz logo

Reply from FazWaz

This is a truly outstanding review! We're so delighted Amir provided you with such a "first class" experience at FazWaz. It's clear his dedication to coordinating everything, keeping things moving, and sharing his extensive knowledge made a huge difference. We're incredibly proud to have agents like Amir on our team, and your strong recommendation means a great deal to us. Thanks again for choosing FazWaz!




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