the bathroom stall did not have a lock and there were people with disebiletise talking about a rotten tooth
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I was very impressed with how management quickly resolved a mistake on an order. This was refreshing because it was clear Fazolis truly cares about their customers. There are days when a home coo... See more
Fazolis in Palomar, (3775 Harrodsburg Road Lexington, KY 40513). Is a very good fast food restaurant, in my opinion compared to other restaurants all of which are struggling in today's economy. The ma... See more
Camille S. I assume was the awesome person who took our order and brought it out to us. We got unlimited bread sticks and I got GF Chicken Pesto Rotini and my husband got Baked Ziti. Our meals were fr... See more
Company replied
Company details
Information provided by various external sources
Fazoli's is an American fast casual restaurant chain headquartered in Lexington, Kentucky.
Contact info
Palumbo Drive 2470, 40509, Lexington, United States
- social@fazolis.com
- www.fazolis.com
No recent history of asking for reviews
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Hasn’t replied to negative reviews
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Skip this location!
They just opened and I guess they don't know what they are doing yet. Nothing was good, service was slow, and it was just a horrible experience. Never again.
Great food and good service
Tom was a wonderful manager very polite…
Tom was a wonderful manager very polite but also good eye contact and friendly. The food was delicious and good atmosphere!
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