Farjo Hair Institute Reviews 49

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, caring attitude, and expertise, making the entire process comfortable and reassuring. The service provided is frequently highlighted as exceptional, with many people appreciating the detailed explanations, smooth procedures, and excellent aftercare. Consumers are particularly impressed with the quality of the results, often noting significant and natural-looking improvements that boost their confidence. However, some customers were dissatisfied with their results, feeling that the outcome was poor and not worth the cost. These individuals also mentioned that the procedure felt rushed and that the involvement of the primary doctor was minimal, with most of the work being done by nurses.

What people talk about most

Staff

Users describe positive interactions with staff. Customers consistently praise the team's professionalism,... See more

Service

Reviewers mention positive feedback about service. Many customers praise the professionalism, care, and... See more

Product

Clients share positive opinions on product. Many reviewers express delight with the results, noting... See more

Quality

Customers consistently note positive experiences with quality. Reviewers praise the precision and care of... See more

Based on these reviews

Rated 5 out of 5 stars

From first dealing with Cheryl, to then meeting Dr.Williams and his super professional team, I was really looked after throughout the whole process. I was taken aback by how many staff were involved a... See more

Company replied

Rated 5 out of 5 stars

Second procedure with Farjo. Enjoyed it thoroughly. Very relaxed and friendly experience from start to finish. Farjo are proven long standing professionals with a consistently great reputation. They h... See more

Company replied

Rated 5 out of 5 stars

Dr Williams and his team in Manchester gave me a very warm welcome on my arrival and were most professional and efficient. The procedure went extremely smoothly with no pain and very little discomfort... See more

Company replied

Rated 5 out of 5 stars

Excellent service from start to finish. Fantastic results after just 12 months. Dr Williams gave honest and sound opinion at initial f2f consultation, was clear and calming on the day of surgery, and... See more

Company replied


Company details

  1. Hair Transplantation Clinic
  2. Specialized Clinic
  3. Surgical Center

Written by the company

Farjo Hair Institute a leading UK hair transplant clinic led by Dr. Bessam Farjo. We’ll help you understand hair loss, treatments and what to do next.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

49 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Dr Williams and his team in Manchester…

Dr Williams and his team in Manchester gave me a very warm welcome on my arrival and were most professional and efficient. The procedure went extremely smoothly with no pain and very little discomfort. They were most caring in their approach and asked me regularly if I needed anything such as refreshments etc. I couldn’t recommend them highly enough.

15 July 2025
Unprompted review
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Reply from Farjo Hair Institute

Thank you Jane we cannot wait to welcome you back for your post operative review

Rated 5 out of 5 stars

Fantastic experience at Farjo Hair Institute

Very happy to leave a review for Farjo Hair Institute. I have received two hair transplants at their London clinic, the first being in 2015 and the second in August 2024. Both experiences were fantastic and the results have been brilliant. The first time around in 2015 i was very nervous about the procedure but the consultation with Dr Greg Williams really put me at ease. Everything is explained thoroughly and you can tell he cares about what he does. I was so happy with everything i came back 10 years later for a bit more density! Dr Williams and the team were highly professional and friendly which really helped me through the experience. The team on reception were lovely as well. From consultation to surgery and then the aftercare has been just brilliant. Its so nice to have a proper hairline again, my confidence has improved so much thanks to Farjo's. I would highly recommend them to anyone looking for a trustworthy hair clinic who care about their clients. Thank you!

30 August 2024
Unprompted review
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Reply from Farjo Hair Institute

Amazing feedback Joe, thank you so much for taking the time! It’s lovely to welcome back people after such a long time and continue to be of help

Rated 5 out of 5 stars

2 days with the Farjo Team!

I just spent 2 days with the Farjo team in their Manchester centre of excellence, after my initial consultation with Dr Williams in their London consulting rooms in January. Dr Williams was completely honest with me at the initial consultation and discussed whether I had approached other methods rather than hair transplantation, I said they were not really for me as my personal choice. After various photos and investigation he was again saying that the donor area on the scalp was limiting from initial look so he suggested a range of beard and scalp to start my journey (1500 &1500).

Whe I got to the clinic the team had been very welcoming and basically tended to my every need, I could watch a huge selection of TV, Film, Streaming apps on the big TV in front of the chair. (They also provided wireless earphones and the remote!)

What was really positive from my experience is that Dr Williams said my donor area grafts had been better than first thought so we got over 3700 grafts all from the scalp over 2 days!)

*so beard is still on the table for my next part of the journey.

I'm really tall 6foot6 so they I have to make especially sure not to bump my head.

*I would recommend getting a neck pillow for sleeping in the first week or so!

**after each day of surgery, you have a detailed post op conversation with the clinical team (Sarah and Michelle for me).

Thank you again for the team for the last 2 days!

Now the proof will be if my scalp is going to be a 'hospitable' place for these new grafts, fingers crossed!

25 March 2025
Unprompted review
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Reply from Farjo Hair Institute

Amazing review thank you very much! We are so happy you found the experience very positive and cannot wait to review your result in good time!

Rated 5 out of 5 stars

Excellent professional advice and service

From my initial enquiry through consultation, my procedure and post operative advice I was more than happy with the service I received from the Farjo Clinic Manchester. The care I received from Dr Williams and the whole team was exceptional and I was impressed by their skill, commitment and professionalism. I would highly recommend the Farjo team to anyone with hair loss concerns and look forward to seeing my results as the weeks and months pass.

5 March 2025
Unprompted review
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Reply from Farjo Hair Institute

Dear Martin your review was definitely passed on to Dr Williams and the team at the time but apologies for not acknowledging here sooner :( Thank you so much and hope all is well

Rated 5 out of 5 stars

Today I had a hair transplantation of…

Today I had a hair transplantation of individual grafts.
I have to say the attention to detail from Dr Greg Williams and his technicians (4 of them) was absolutely impeccable.
After researching a few clinics this was by far the best from what I had read, and I am delighted I decided to use the Farjo Clinic.
It’s evident that the experience and knowledge has by far exceed anywhere else in the field of hair transplantation.
Kudos to the team and I am super confident in the future results to comes
Thank you 🙏🏼

28 January 2025
Unprompted review
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Reply from Farjo Hair Institute

Much appreciated Daniel 🙏 we very much look forward to reviewing your progress and looking after all your Hair concerns in the future

Rated 5 out of 5 stars

Attention to detail

I want to thank the whole team at Farjo for the 5 star service they provided during my procedure. The attention to detail and care from the whole team was second to none. I am a returning customer after 15 years following a procedure to the front section of my scalp. My recent return was to address my crown that has naturally thinned over the years. It is not an exaggeration to say that my 15 year procedure looks as good today as it did then and I am looking forward to the next 15 years of having a thicker crown too. If you are researching a natural looking hair restoration, in my opinion, Farjo must be on your list.

29 October 2024
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Reply from Farjo Hair Institute

Sincere thanks Andy for your kind words. So happy we managed address your hair concerns on this occasion and welcome you back after all that time!

Rated 5 out of 5 stars

As a woman with female pattern baldness

As a woman, female pattern hair loss is very upsetting and affected my self esteem. The bald area was partially hidden by a ‘comb over’ but I could see my shinny head when light shone through it.
My hairdresser told me about Dr Farjo and nine months ago I had a consultation when he told me what he could do and explained that he would take hair from where the growth was thickest at the back of my head and put it on the bald area. Yesterday was DDay,. I was at the clinic in Manchester from 7.30 for pre op procedures including sedation and medical checks.
1800 plugs of hair (approximately 5000 hairs) were removed from the back of my head first then implanted at the front. It took nearly 12 hours with comfort breaks, snacks and a short lunch break and a full explanation of what to do when I got home and how to wash my hair daily from the next day. Down time is a week for anything strenuous like the gym and thankfully only a week until I can go to the hairdressers.
The Dr Farjo and the team were lovely, chatty and caring and did all they could to make me comfortable using pillows during the day when I had to keep still in various positions.
I was told to sleep a little higher than normal and given a protective cover in case of soiling. Also sent home with medication.
I had a good nights sleep and am looking forward to carefully washing my hair later today.
This is an investment in me and I am looking forward to my new look in the months to come.
J

23 September 2024
Unprompted review
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Reply from Farjo Hair Institute

Fantastic review and overview Mrs Whiteley! Thank you for taking the time and we are here if you need anything until your first review in 8 months time

Rated 5 out of 5 stars

My sincere thanks to Farjo's team

When I decided to take hair transplant, I did the research to choose the clinic. It wasn't easy to make a choice because there is a lot of hair transplant clinics in Manchester. Finally I chose the Farjo Hair Institute, because in the first consultation Dr. Bessam Farjo talked with me a lot to understand my history of hair loss and what the result I want to achieve. He was honest and no hard sell, just let me to consider his advice. I got a gut feeling that this clinic was my right choice.

I was very happy and had very positive experience with the procedure.
Dr. Farjo and Dr. Sattar were very professional. They advised how they achieved the best natural look at the briefing session and explained every stage of procedure.
Sara’s team looked after me with flawless care during the procedure. The team made me feeling calm and relaxed and this continued throughout the whole day. The team was superb.
Dr. Farjo was true master, he touched up my hairline to make it perfect.

Thank you Sara for her explanation of the aftercare procedure and answering my questions.

My sincere thanks to both Dr. Farjos, Dr. Sattar and the supporting team with highly trained.

I highly recommend Farjo Hair Institute if anyone is considering the hair transplant.

Chi

28 August 2024
Unprompted review
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Reply from Farjo Hair Institute

Dear Chi, we are thrilled to hear of your positive experience and very thankful for your time writing this review. We look forward to seeing you at the first review!

Rated 5 out of 5 stars

Really delighted with my 3rd hair transplant

Dr. Bessam Farjo was my first choice when it came to having my third hair transplant since I have already had two highly successful hair procedures with him: 2008 - FUT, 1300 grafts; and 2011, FUT - 1578 grafts.

During my consultation in May 2023 (the month before I had a consultation at a DHI clinic, but felt this procedure wasn't for me), Dr Farjo estimated around 1700 grafts would be needed for lowering the hairline and adding a little more density to the mid scalp area. We discussed FUE as the main procedure, particularly as my donor area is quite strong and dense, but since I didn't want to shave any part of my scalp, and as I tend to wear my hair at a medium length anyway, I decided to go for FUT instead. Dr. Farjo agreed to this and said I was fortunate to have both options available to me since my overall hair was in good shape (I was 56 at the time).

The whole day and procedure went exceptionally well, as expected, and in the end 1800 grafts were harvested. The results after 10 months are fantastic and I am really delighted with the results; I now have a natural looking hair line and have more density which matches the rest of my hair. Also, for the first time in a long time, I don't need to rely on thickening sprays!

Dr Farjo is a true master and artist, and I would highly recommend the Farjo Hair Institute to anyone considering a hair transplant.. My sincere thanks to both Dr. Farjos, their team of highly trained and professional medical staff, and to all the support staff, especially Cheryl and Mick.

22 August 2023
Unprompted review
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Reply from Farjo Hair Institute

Giles, thank you very much for taking the time writing this amazing review! It has been our pleasure looking after you the last 16 years and glad we are continuing to keep you young :)

Rated 5 out of 5 stars

My thanks to Dr Greg Williams and his Team - First Class Experience

I’ve looked at and researched a hair transplant over a few years and in early 2023 almost committed to one with a different clinic that was closer to Newcastle upon Tyne. However after two video conferences with an advisor I did not feel comfortable partly because there was no offer of a face to face consultation. Early 2024 I started looking again and this time I used quality over locality as my main criteria and after more research and reading a lot of reviews I settled on The Farjo Clinic in Manchester. This has definitely been the right choice.

After sending photos of my hair to Cheryl I had an initial Zoom consultation with Dr Greg Williams, he arranged a face to face where we discussed hairlines and what could be achieved, after which I booked my potential procedure date of 30th April. At no point during this process was there any pressure to commit.

My Wife came with me and we had 2 nights in the Premier Inn literally less than 5 minutes walk from the Farjo Clinic. I arrived at 9am on the day feeling remarkably calm and relaxed and this continued throughout the whole day. Dr Williams drew my potential hairline, altering it a few times until he was satisfied and agreed it with us. Head was shaved, I was given a few anaesthetic jabs to numb my head and Dr Williams began the extractions. This whole procedure was, as far as I was concerned painless. Incisions were made in the recipient areas, more jabs to numb head and the insertion procedure began. This was performed by Dr Williams team and from what I could see from the corners of my eyes they were very very efficient. Again no pain and still relaxed though that may have been the Vallium!!!! The procedure finished about 6,15pm, the Clinic had called my Wife in plenty of time so she was already waiting and was extremely pleased and impressed with the result.

Lunch and Netflix etc were provided, also an aftercare pack and concise instructions on actual aftercare. I was also provided with a Bucket hat to cover both donor and recipient areas.

Two weeks on and all scabbing has gone and very little redness.

Overall I was extremely impressed with the whole Farjo Team, from Cheryl and Emma, to Dr Williams and his Team (Julie, Chloe, Alison, Abbie and Ciara) to finally Sara for her patient explanation of the aftercare procedure and in answering my questions.

If anyone is thinking of a hair transplant then in my view you can put your trust in Farjo.

30 April 2024
Unprompted review
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Reply from Farjo Hair Institute

Thank you sincerely Steve! We very much look forward to your result

Rated 5 out of 5 stars

Still the best from my experience

Dr Farjo, Cheryl and all the Farjo team looked after me again with flawless care at every stage of my recent transplant. The results are outstanding, the hairline natural and the density excellent.

They managed my expectations realistically and the outcome exactly as I expected. My first transplant was over 20 years ago and now, with FUE, the time was right for a further procedure for a little additional density. The results are fantastic. Amazing aftercare too. Such a confidence boost.

I had consultations elsewhere at the start of this journey and am so pleased I followed my instinct that I could trust Dr Farjo and his amazing staff to do a great job and look after me really well. I was right. Thank you so much.

15 March 2023
Unprompted review
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Reply from Farjo Hair Institute

Thank you Geoff for your review! Its been a great journey with you through what must be 20 years or so! We very much look forward to help you maintain and rejuvenate where needed

Rated 5 out of 5 stars

I had strip transplantation in…

I had strip transplantation in 1997,1998 and then 2000. I'm sixty now and the transplants are still good! Might be a bit more on the grey side now though! Regards Sean h.

13 December 2022
Unprompted review
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Reply from Farjo Hair Institute

Hi Sean! Thank you for your kind words and review. Wonderful to see you pleased you are with the work we did all that time ago :)

Rated 2 out of 5 stars

My experience over 10 years

I have given 2 stars rather than 1 because apart from the chap who did my surgery, I found the staff to be really helpful. I had the strip surgery about 10 years ago and it never really took. The grafts gradually fell out and I was left with a few strays which could be pulled out without any effort or pain. It was pretty obvious that the operation hadn't been very successful when I went back in, and I should have pushed for another, but I didn't feel like going through it again. Fast forward to last year, I thought I would try again. I made an appointment with the same chap. He seemed to find the obvious failure uncomfortable and advised me to go to Turkey, which I ended up doing in March. The consultant at the high-end clinic I chose advised me to have the FUE treatment. He was of the opinion that the Farjo grafts hadn't been planted correctly. I honestly found their whole operation much more professional, and following the surgery I now have the hair I wanted in the first place, and this for under 3k including flights compared to the 5.5k I paid 10 years ago at Farjo. Draw your own conclusions

1 February 2023
Unprompted review
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Reply from Farjo Hair Institute

We are very sorry to hear that you are disappointed with the results of the hair transplant to your scalp performed by us in November 2012. We note however that when you were seen for your initial follow up at 8 months post op in mid 2013, you were very pleased with the eyebrow transplant that was done at the same time. You omitted to mention this when giving your 2 star review.

We do not have a record of you attending for your final follow up at 15-16 months after surgery or that you contacted us at any point for any reason in the intervening 10 years to voice a concern with the outcome of your scalp hair transplant or your hair loss in general.

When you attended in January 2023, 11 years after your initial surgery, you stated that you had already decided to go to Turkey for a hair transplant. You were encouraged to visit us for advice by another doctor. Knowing you had already made your decision, you were given professional advice and guidance by our doctor to ensure you were well prepared for surgery in a health tourism destination.

There are many reasons why transplanted hair that grows initially might subsequently thin out, but not being ‘planted’ correctly is not one of them.

However, we are pleased to hear that you now have the hair you desire and hope that it does not deteriorate again, and you will be just as pleased in 10 years time.

Rated 5 out of 5 stars

Great experience - I would highly recommend

From my initial consultation, through to the day of my procedure the experience and services provided by Farjo were excellent. Dr Greg Williams, Sara and her team were very professional and made me feel at ease throughout the day. It is now two weeks since my appointment and I have almost healed completely. I will provide a further update in 6-12 months to advise on the results.

28 June 2023
Unprompted review
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Reply from Farjo Hair Institute

Thank you so much Mr Tanner! We greatly appreciate you taking the time to write this, and we cannot wait to see you agsib for a review of your results

Rated 5 out of 5 stars

I have been really happy with the whole experience

I recently had a strip hair transplant with Dr Williams and he's done a wonderful job. The entire team were really kind and friendly, and Cheryl has looked after me well. As a trans woman suffering from hair loss I was worried about how I would be treated, but it was amazing to have such acceptance from all the staff and I am so incredibly pleased with the results so far. I can't wait for my transplants to grow out some more so I can see the full results.

8 February 2023
Unprompted review
Rated 5 out of 5 stars

Stellar service.

Date was 15/07/20 - Trustpilot won't let me go further back.

I tentatively reached out, spoke to a wonderful chap by the name of Mick who immediately put me at ease with his warmth and knowledge.
Most importantly, Dr Farjo was straightforward with his approach. His direct nature in telling me I'd need more than one procedure was refreshing.
The whole day is planned with meticulous detail from the start to finish. Most importantly, the professionalism and results have been superb. True, I do need a second procedure. But, the primary results have been excellent and I was mentally prepared to expect a further visit.

Don't waste your money with a sub-par trip to Turkey for a League 2 experience. Farjo and team provide a Premier League experience, a great, hard working and humble team. 👏

31 January 2022
Unprompted review
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Reply from Farjo Hair Institute

Dear Andrew, what a delightful surprise to get your wonderful review almost 3 years since your surgery! We incredibly appreciate it. Looking forward to seeing you hopefully soon.

Rated 5 out of 5 stars

amazing people

amazing people, from the initial consultation with Mick who is a legend to the befire care, after care and results! first class. will be back. Simon

2 October 2022
Unprompted review
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Reply from Farjo Hair Institute

Thank you very much Simon for your review. Indeed see you soon!

Rated 5 out of 5 stars

Caring professionals

I am losing my hair and have been considering having a transplant for some time. It’s not easy trying to research professionals in this area as there are so many to choose from. Not knowing any other female who has had a transplant only exacerbated my frustration at sourcing someone l could trust. After a lengthy internet search linked to female hair loss l contacted the Manchester Branch of The Farjo Hair Institute.

After l completed their online form l was contacted by their Patient Manager Cheryl Iglesias and asked to forward much more detailed information and images of my hair. Shortly afterwards Cheryl rang to say that it was possible that l have Frontal Fibrosing Alopecia and, if that proved to be the case, a transplant would not be possible. She went on to suggest that l visit my GP for a referral to a dermatologist.

Having researched FFA l am very sure that l have this condition but will await a proper diagnosis. I have spoken to Cheryl again and been so very impressed by her professionalism, knowledge and advice. It may be that in the long-term the Farjo Hair Institute will not be able help with my condition. However, Cheryl’s sensitivity, care and interest in my problem has been exceptional and reflects well on the Institute. In my opinion if you, like me, are looking for help with hair loss then look no further than this Institute.

19 December 2022
Unprompted review
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Reply from Farjo Hair Institute

Whilst we are sorry we couldnt offer you a treatment Ms Hunt, we are delighted that you found our honest assessment helpful and sincerely appreciate your recommendation. Very best wishes for the festive season

Rated 1 out of 5 stars

Quite possibly the worst clinic

Quite possibly the worst clinic. I was left with an extreme bad result. Quick to take money, but fail to give me hair. This is a warning to anyone who is considering this clinic. Do not be fooled by a flash clinic its all smoke a mirrors. You will be left wondering why you never took this advice.

11 October 2021
Unprompted review
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Reply from Farjo Hair Institute

Dear Isac, we are very saddened with how you feel and we strongly urge you to get in touch with us so we can see you and resolve whatever the issue is. We note though that what you wrote is very similar, almost using the same language and words, as Finley on Sept 12th. Additionally we note you left the exact same review on Dr Farjo's profile on RealSelf but your name was spelt slightly differently. Finally, you say your experience with us was on October 11th, 2021. When we looked up that date, we note it was a Monday, and we havent performed any treatments on a Monday for several years now. We would like to refer you and anyone else reading this to the response we gave to Finley on Sept 12th. Unfortunately, what you describe does not fit into the protocol our patients are accustomed to. When someone has surgery with us, they are told the result takes 8-14 months to fully mature, and we follow them up throughout this period. This allows a proper review and gives us the chance to address any issues the patient may have. Since you say you had your surgery in October 2021, you are still in that review period. We assume you either have not come back for a review and not communicated your unhappiness with us, or you have been reviewed, and your hair has not grown like you said, and yet we did not respond with a way to resolve the issue. All these scenarios are not possible the way we run our practice. We recognise that sometimes patients can get dissapointed, so we went through every patient in October 2021 to see if anyone might be you, but couldnt find anyone that fits this story. Of course, just like Finley before you, maybe the information you have provided is not quite accurate.

Rated 5 out of 5 stars

Highly recommend

Highly recommend! I explored a few cheaper options and I am SO glad that I spent a bit extra and went for Farjo, the whole thing was flawless, the initial consultation, the op day, and the aftercare. This has changed my life, and how I feel about myself. As a woman in my 30s going bald in certain areas was pretty traumatising and Dr Williams did the most incredible job. Plus he is such a lovely man! He actually had me laughing a few times mid operation. I can’t remember the lady who was assisting him but she was also brilliant, singing along with me to Grease as the Dr was performing the operation.

26 September 2022
Unprompted review
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Reply from Farjo Hair Institute

Sincerely thank you Jane for taking the time to post this and very thrilled with how you felt about your experience

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