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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Item as described. Good Prada Scarf. I like it. Fast delivery. Why not five stars? I used to shop more often at Farfetch. Now I no longer have access to my favorite brands such as YSL.
Company replied
Amazing and fast delivery. Reliable when it comes to item authenticity. One does not have to worry whether the item is real or fake. Farfetch is my go to online shopping platform if I want to treat my... See more
Company replied
Really happy with my order! Delivery was very fast and everything went smoothly. The bag was packed very carefully and arrived in perfect condition, exactly as described. The return instructions were... See more
Company replied
Company details
- Online Marketplace
- also in
- Children's Clothing Store
- Home Goods Store
- Men's Clothing Store
- Women's Clothing Store
Written by the company
With more than 2,000 brands, from big-name luxe labels to hard-to-find emerging lab designers, Farfetch has an unrivalled product offer including the most exciting collections and sought-after pieces each season.
Contact info
United Kingdom
- customerservice@farfetch.com
- www.farfetch.com
4.2
Great
69K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Excellent customer service
Excellent customer service; the only downside is slightly slow delivery.
8 October 2026
Unprompted review
Reply from Farfetch
Hi Natasa,
Thank you for your review and feedback! We are delighted to hear that you experienced excellent customer service. However, we sincerely apologize for the slightly slower delivery time. We are constantly working with our global courier partners to speed up shipping so your future orders reach you even faster.
We truly appreciate your patience and support. If you ever need assistance with an upcoming order, please don't hesitate to reach out!
FARFETCH
Nice prices and quick delivery
Nice prices and quick delivery. Will recommend.
14 October 2026
Unprompted review
Reply from Farfetch
Hi Rikkle,
Thank you so much for your great review and recommendation! We are delighted to hear that you were happy with our prices and enjoyed fast delivery. Offering great value and prompt service is always our goal!
If you ever need any assistance in the future, please don't hesitate to reach out. Have a wonderful day!
FARFETCH
Even after losing hope that I will not…
Even after losing hope that I will not be able to find the Fendi sandals in my size, I simply left a "Notify Me". To my pleasant surprise Farfetch was able to find my size and ship it. Thanks so much!
1 October 2026
Unprompted review
Reply from Farfetch
Hi Kanika,
Thank you so much for taking the time to share your amazing feedback.
It means a lot to us that you had a positive experience and we hope you continue to choose FARFETCH as your luxury fashion destination.
FARFETCH
The best online shopping experience…
The best online shopping experience ever 💚
5 October 2026
Unprompted review
Reply from Farfetch
Hello Noora,
Thank you for taking the time to share your kind review. It is very important to us that you had a positive experience, and we hope you continue to choose FARFETCH as your luxury fashion destination.
If there is anything else we can help you with, please email us with the title “Trustpilot Review: Order ____” to customerservice@farfetch.com. We will be happy to assist you.
FARFETCH
I had a really great shopping…
I had a really great shopping experience with FARFETCH! I love the variety of products, the quality, and the luxury brands available on your platform. However, I was disappointed that my shoe size (EU 42.5) was not available. I hope you can offer more options in this size in the future, as I would love to continue shopping with you. Thank you for the great experience! ❤️
3 October 2026
Unprompted review
Reply from Farfetch
Hello Mohamed,
Thank you for taking the time to share your kind review. It is very important to us that you had a positive experience, and we hope you continue to choose FARFETCH as your luxury fashion destination.
If there is anything else we can help you with, please email us with the title “Trustpilot Review: Order ____” to customerservice@farfetch.com. We will be happy to assist you.
FARFETCH
Love the shipping speed
Shipping was fast and I was very pleased with the quality of the product I purchased. I will be purchasing from this site again and highly recommend for others to shop here as well. No complaints at all on my end.
26 September 2026
Unprompted review
Reply from Farfetch
Hi Reta,
Thank you so much for your wonderful feedback and recommendation! We are delighted to hear that your order arrived quickly and that you are so pleased with the quality of your purchase. Knowing that you had a flawless experience means everything to us!
We truly appreciate your support and look forward to welcoming you back for your next order. Have a fantastic day!
FARFETCH
Reply from Farfetch
Hi Bev,
Thank you so much for your wonderful review! We are absolutely thrilled to hear that you love our site and had an amazing experience with our service. Your support means the world to our team!
If you ever need any assistance in the future, please don't hesitate to reach out. Have a fantastic day!
FARFETCH
Reply from Farfetch
Hi The Yanique,
We are thrilled to know that you had such a great experience with us. Providing top-quality service and a smooth shopping experience is always our goal!
If you ever need any assistance in the future, please don't hesitate to reach out. Have a wonderful day!
FARFETCH
The return
The return, refund and timing have worked extremely well.
30 September 2026
Unprompted review
Reply from Farfetch
Hi Luis,
We are delighted to hear that you had a seamless experience with your return, refund, and delivery timing. Ensuring a smooth, reliable, and hassle-free process for our customers is always our top priority!
If you ever need any assistance in the future, please don't hesitate to reach out. Have a wonderful day!
FARFETCH
Great deals
24 September 2026
Unprompted review
Reply from Farfetch
Hello Frederique,
Thank you for your feedback! We're delighted to hear that you've enjoyed our deals on FARFETCH. We look forward to seeing you again soon for more exciting finds!
FARFETCH
Absolutely fantastic service…I…
Absolutely fantastic service…I purchased the wrong size they organised for someone to pick it up and I received my money back shortly after, I would be so happy to purchase from Farfetch again I very highly recommend…thank you 🙂
9 October 2026
Unprompted review
Reply from Farfetch
Hi Alison,
Thank you so much for your wonderful review and high recommendation! We are thrilled to hear that our return and refund process was smooth and hassle-free for you. Ensuring quick pick-ups and prompt refunds when an item doesn't fit quite right is always a priority for us.
We truly appreciate your confidence in shopping with us and look forward to welcoming you back to FARFETCH soon!
FARFETCH
Reply from Farfetch
Hi Fabrizio,
Thank you so much for your great review! We are delighted to hear that you found the shopping process easy and that you are happy with your items. Providing a smooth experience and high-quality products is always our top goal!
If you ever need any assistance in the future, please don't hesitate to reach out. Enjoy your purchase!
FARFETCH
CAMPER 100 %
The time for delivery was very fast and the quality of the CAMPER Snrkets is awesome !
8 October 2026
Unprompted review
Reply from Farfetch
Hi Eduardo,
Thank you so much for your wonderful feedback! We are delighted to hear that you experienced super fast delivery and that you love the quality of your new CAMPER sneakers. Providing excellent products and speedy service is always our goal!
If you ever need any assistance in the future, please don't hesitate to reach out. Enjoy your new sneakers!
FARFETCH
Reply from Farfetch
Hi Камилла,
Thank you so much for your positive review! We are thrilled to hear that you enjoyed a great experience on our site and that your delivery arrived quickly. Providing a fast and seamless shopping journey is always our goal!
If you ever need any assistance in the future, please don't hesitate to reach out. Have a wonderful day!
FARFETCH
Super fast delivery
Super fast delivery! Always comes before the expected dates
1 October 2026
Unprompted review
Reply from Farfetch
Hi BTO,
Thank you so much for taking the time to share your amazing feedback.
It means a lot to us that you had a positive experience and we hope you continue to choose FARFETCH as your luxury fashion destination.
FARFETCH
I was recommended to take size M for my…
I was recommended to take size M for my shorts , based on my orders . But they are big for me .
6 October 2026
Unprompted review
Reply from Farfetch
Hi Alexandra,
Thank you for reaching out to FARFETCH Customer Support. We are so sorry to hear that the recommended size M did not fit as expected and turned out to be too big. While our sizing recommendation tool aims to suggest the best fit based on previous orders, sizing can occasionally vary depending on the specific brand's cut and design.
We would be more than happy to help you arrange a free return for these shorts so you can reorder them in a size S or receive a full refund.
To help us assist you directly, could you please provide your order number? Once we have that, we can guide you through the quick return process or schedule a courier pick-up at your convenience.
FARFETCH
item cancellation / refund
how can i pay for an item , then its shipped then a day before delivery is expected you tell me it has been cacelled and it will take 14 days for a refund ? you cancelled so that liability should be your problem , what if i dont have any money for another ? really bad .
3 October 2026
Unprompted review
Reply from Farfetch
Hi Bode,
We're so disappointed to hear that your shopping experience with FARFETCH hasn't been as seamless as we aim to provide.
We appreciate you taking the time to share your feedback and we'll be using your comments to improve our service.
If you have additional feedback or need help with an unresolved issue, please send an email to customerservice@farfetch.com.
FARFETCH
The product is very misleading
The product is very misleading. The pearl necklace looks much larger in the pictures, but the pearls are actually tiny in person. I bought it as a gift, and the actual size is so disappointing that I feel embarrassed to give it to someone.
11 October 2026
Unprompted review
Reply from Farfetch
Hi Celine,
Thank you for reaching out and sharing your feedback with us. We sincerely apologize for the disappointment caused regarding the size of the pearl necklace and for any frustration this has caused, especially since it was intended as a gift.
We take customer feedback about item representation very seriously. We are currently requesting your details directly via Trustpilot so we can locate your order and account in our system.
As soon as we receive your information on Trustpilot, our dedicated support team will reach out to you immediately to investigate this and assist you with a resolution or return.
Thank you for your patience, and we look forward to assisting you shortly.
FARFETCH
Many different choices and offers
Many different choices and offers, always kind and super fast shipping
2 October 2026
Unprompted review
Reply from Farfetch
Hello Jael,
Thank you for taking the time to share your kind review. It is very important to us that you had a positive experience, and we hope you continue to choose FARFETCH as your luxury fashion destination.
If there is anything else we can help you with, please email us with the title “Trustpilot Review: Order nº” to customerservice@farfetch.com. We will be happy to assist you.
FARFETCH
The things weren't in their boxes
The things weren't in their boxes, there isn't any cards or gift wrapping!!
14 October 2026
Unprompted review
Reply from Farfetch
"Hi Alya,
We're so disappointed to hear that your shopping experience with FARFETCH hasn't been as seamless as we aim to provide. We appreciate you taking the time to share your feedback and we'll be using your comments to improve our service.
If you have additional feedback or need help with an unresolved issue, please send an email with the subject “Trustpilot Review: Order ____” to customerservice@farfetch.com.
FARFETCH
"
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