Our home was paid for. We took a reverse mortgage for some home repairs. In October 2018, we received $9,400.00. This is the total amount of cash we have received.. period except a yearly deduction of... See more
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Due to the recent passing of my aunt instead of asking for the only amount that she ACTUALLY took they want the whole line of credit! They also don't forward mail so how is someone from another state... See more
Well unless your home is worth $200,000 or more, don't bother contacting this company because they could care less about you. Their CEO lives in a multimillion dollar mansion and doesn't want to be bo... See more
Our experience was, by and large, quite positive. Our first loan officer was very enthusiastic and a bit too chatty, but she did a good job getting things started. She could have explained a few thi... See more
Company replied
Company details
Written by the company
NMLS ID #2285 (www.nmlsconsumeraccess.org) • BBB A+ rating & preferred partner of the Financial Planning Association • Industry's only concierge team to work one on one with borrowers' post funding to ensure positive long-term outcomes • FAR retains servicing of loans and has commitment to borrower for life • Proprietary product HomeSafe® - lending limits up to $4m • One of the oldest reverse companies • Offers additional income stream - homesharing through Silvernest
Contact info
8023 East 63rd Place, Suite 700 , 74133, Tulsa, OK, United States
- 855-421-4745
- contact@fareverse.com
- www.fareverse.com
2.2
Poor
619 reviews
Hasn’t replied to negative reviews
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A VERY DISSATISFIED CUSTOMER!!!
I would never consider this company to anyone!!!! I never borrowed much too begin as the finance charges were high, so when we were able to refinance to a lower rate we went through so much of back and forth nothing seemed to be going right. WE were told everything was all set and then something else would come up. By the time it finally went through{AFTER A YEAR!!!!!} so much more of the finance charge had accrued,which was horrible!!! WE decided to sell and what we had to pay in finance charges were ridiculous. That never would have happened if things were handled in a more professional manner!!!! Horrible company!!!!!!
1 October 2021
Reply from Finance of America Reverse
Hi Judith,
Thank you for bringing this to our attention. We appreciate you taking the time to leave a review and will use this as a learning experience to train and implement new processes. If you still require additional information, please call us at 866-615-1257 and we'll be able to assist you. Again, we apologize for any inconvenience this has caused as customer service is our highest priority.
Matt Anderson
Matt Anderson was the most professional and pleasant person to work with and I couldn’t say enough good things about him. He went beyond and above to me our needs. He was so patient and so very helpful, I will give you guys a five stars.
1 October 2021
Reply from Finance of America Reverse
Thank you for your feedback! We are delighted to hear your experience with the FAR team (we love Matt too) was positive. We strive to ensure you feel supported and educated throughout the process. Please let us know if there is anything further we can do to help you achieve your financial goals.
Took our info and never replied !!!
1 October 2021
Reply from Finance of America Reverse
Hi Mona,
I'm so sorry to this. Please reach out to 866-615-1257 and somebody will be available to assist you in achieving your reverse mortgage goals.
Customer Service was very good
Customer Service was very good. No long waits. Quick answers. Unfortunately, FAR apparently cannot increase the line of credit on my mortgage with a new appraisal, but a refinance is required.
30 September 2021
Reply from Finance of America Reverse
We appreciate your feedback Lanette and hope that we can help you with your refinance. Please let us know if there is anything we can do to help you achieve your goals.
Reverse of America just fine except for…
Reverse of America just fine except for overly detailed document requirement for CONDOS when refinancing.
30 September 2021
Reply from Finance of America Reverse
Hi Laurence,
Thank you for taking the time to leave a review about your experience with FAR. I understand that filling out paperwork and documents during the refi process can be tedious, but I'm happy to hear that you were able to achieve your goals in the end.
Please let us know if there is anything further we can do.
Took longer then I expected
Took longer then I expected. Line of credit took longer then I was told.
30 September 2021
Reply from Finance of America Reverse
Hi Fred,
Thank you for taking the time to leave a review about your experience with FAR. I understand how frustrating long waits can be and I apologize for the miscommunication on the amount of time the refi process can take. I'm happy to know that through it all you were able to achieve your goals with us.
Please let us know if there is anything further we can do for you.
Easy to understand process
Easy to understand process. Could have used a check in phone call from agent to see how ever thing was.
30 September 2021
Reply from Finance of America Reverse
Thank you for your review. Although we are happy to hear you felt informed on the process, we appreciate your feedback on the support as this helps us improve our processes. Please let us know if there is anything we can do for you in the future.
They were of no help.
30 September 2021
Reply from Finance of America Reverse
Hi Rusty,
We regret that your experience with FAR was less than optimal. We appreciate the feedback and would like the opportunity to better understand what happened in this instance. Someone from our borrower care team will be contacting you directly.
Service quick and efficient.
30 September 2021
Reply from Finance of America Reverse
Thank you for your feedback Deborah! We are delighted to hear we were able to make the process as painless as possible. Please reach out if there is anything further we can help with.
I was not satisfied with everything…
I was not satisfied with everything that went on while trying to get this company to approve my financing. I know it was during the pandemic and both the agent I was working with and I had some family issues however, I never completely finish the process. I spend unnecessary money to get things done and till this day it’s still not complete so I can’t say I was satisfied when nothing happened
30 September 2021
Reply from Finance of America Reverse
Hi Shirley,
Thank you for bringing this to our attention. We appreciate you taking the time to provide us information from your experience with FAR. We are researching the situation and someone from our borrower care team will be contacting you directly to help remediate the situation.
Great financial deal but slow
Great financial deal. Due to COVID it took waaaaaaaaay longer than it should have. But nice customer service
30 September 2021
Reply from Finance of America Reverse
Hi Diana,
Thank you for taking the time to leave a review about your experience with FAR. I apologize for the wait times due to COVID, but appreciate your understanding. I'm happy to hear that you were pleased with our rates and that your rep was able to help you achieve your goals.
Please let us know if there is anything further we can do for you.
Great to work with
30 September 2021
Reply from Finance of America Reverse
We are pleased that FAR was able to partner with you in accomplishing your goals. Feel free to reach out if there is anything further we can do for you.
Great Refinance
My Reverse Mortgage Refinance with Finance of America was the smoothest and easiest I have ever experienced. I would recommend Finance of America to anyone that needs a Reverse Mortgage.
30 September 2021
Reply from Finance of America Reverse
Wow thank you Reuben! We are thrilled to hear that we were able to make the refinancing process as painless as possible. Please let us know if you need anything further.
I have tried twice to contact the Re-Fi…
I have tried twice to contact the Re-Fi department as I want to add my Wife to my Reverse Mortgage., No Response. I'm trying to find out the procedure..
Gary Pennington (512) 888-4460
30 September 2021
Reply from Finance of America Reverse
Hi Gary,
Thank you for bringing this to our attention. We appreciate you taking the time to leave a review and will use this as a learning experience to train and implement new processes. If you still require additional information, please call us at 866-615-1257 and we'll be able to assist you. Again, we apologize for any inconvenience this has caused as customer service is our highest priority.
My refinance for my Reverse Mortgage could not have gone more smoothly thanks to Finance of America.
My review "Title" says it all. Thank you Finance of America.
30 September 2021
Reply from Finance of America Reverse
Thank you Nancy! We are delighted to hear that everything went well and that FAR was able to support you through the journey. Please let us know if there is anything further we can help with.
I got pre-qualified with this company…
I got pre-qualified with this company for a purchase and based upon that pre-qualification put in an offer on a property which was accepted. Getting an accepted offer these days is difficult. Then Finance of America Reverse kept dragging me on saying they would do the loan and then on the final days before closing, they were still dragging me along I ended up paying cash for the property because they failed while promising all along. Stay away from them!
30 September 2021
Reply from Finance of America Reverse
Hi Terri,
We regret that your experience with FAR was less than optimal. We appreciate the feedback and would like the opportunity to better understand what happened in this instance. Someone from our borrower care team will be contacting you directly.
Agree with what you want but do what they can.
I did not move forward with the re-finance offered for my reverse mortgage. The conversation with your representative was very helpful and supportive of my desired outcome. However, the written proposal was not what I believed represented my main reasons for undergoing this process. Thank but no thanks.
30 September 2021
Reply from Finance of America Reverse
Hi Karen,
Thank you for taking the time to leave a review about your experience with FAR. I'm happy to hear that the rep you worked with kept you informed and regret to hear that you decided not to move forward with us.
Please let us know if there is anything further we can do for you.
This is my 2nd experience working with…
This is my 2nd experience working with Jason Chambers of Finance of America Reverse. He is professional, quick to respond to my questions or concerns, and is a truly nice guy! He has made the entire experience effortless and enjoyable.
30 September 2021
Reply from Finance of America Reverse
Thank you for the feedback Virginia and for being a repeat customer! FAR is lucky to have Jason on our team as we strive to have our customers feel supported through this sometimes daunting process. Please let us know if there is anything else we can help you with!
Was very happy they did a good job it…Was very happy they did a good job it just took quite a while
Was very happy they did a good job it just took quite a while
30 September 2021
Reply from Finance of America Reverse
Thank you for your review Alfred and happy to hear you were pleased with our support through the journey. We do understand that sometimes the timeline takes a bit especially collaborating with 3rd parties. Please let us know if we can do anything further to help you achieve your financial goals.
We have had no problems with our…
We have had no problems with our reverse mortgage.
30 September 2021
Reply from Finance of America Reverse
Thank you Sharon! We are thrilled to hear that your reverse mortgage process went smoothly. Please reach out if we can help you in the future.
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