FansBRANDS ® Reviews 

201
•
TrustScore 3 out of 5

2.8

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Rated 1 out of 5 stars

I don't recommend this store. There's no way to contact them. There's only a chat option, which doesn't help. The store also sends a lot of emails, and I haven't opted in to marketing. Since my attemp... See more

Rated 5 out of 5 stars

I bought the 2025 Aston Martin team shirt and I have to say not only was this website the only one to have my size available (L), it also had the shirt at the best price available. Product was great u... See more

Rated 1 out of 5 stars

They promise 2-5 days world shipping, however, it’s now been 3 weeks and i’m yet to get my order! I tried contacting then via E-mail and the only response i got was a shipment update from the delivery... See more

Company replied

Rated 1 out of 5 stars

MY PROBLEM: Hi! Thanks for the t-shirt, but after the first HANDWASCH with COLD WATHER see the results in pictures. I think Puma must be Puma! Please, can you replace it? ...b... See more

Company replied

Company details

  1. Motorsports Store
  2. Clothing Store

Written by the company

The largest Formula 1™ merchandise on the Earth. Only official products!


Contact info

2.8

Average

TrustScore 3 out of 5

201 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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2.8

All reviews

(201)

5 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Shipping took two weeks

Shipping took two weeks. The product though was ok.

25 November 2021
Unprompted review
FansBRANDS ® logo

Reply from FansBRANDS ®

Hi there!
Thanks for your review. Nowadays the delivery time can be much longer due to the pandemic. Normally you get your package in maximum a week but unfortunately we can't determine the exact shipping time in these days.

Can you please send us your order number so we may check out what happened to your package exactly? (sales@fansbrands.com) Thank you and have a nice day!

Rated 1 out of 5 stars

Paid 77% of my product price as customs charges despite paying shipping

I paid a little over 80 EUR worth of custom duties on a 103 EUR Ferrari sweatshirt despite paying fan brands the shipping charges because Fanbrands sent my package as a private parcel rather than an company parcel.

In my honest opinion, get your F1 merch from the official F1 website (F1 store)

22 November 2021
Unprompted review
FansBRANDS ® logo

Reply from FansBRANDS ®

Hi Gavin! Thanks for your reply. I am Tamas from FansBRANDS and checked your issue. As I know my colleague from the sales asked you to send the documents you got from your country's customs and she could kindly investigate why do you have soo much extra duty. Unfortunately you didn't send her anything and then you took over the package without contacting with her.

On the other hand, I don't really understand the message, "package as private rather than company". Since we are contract partners of UPS, we can't even ship anyithing as "private" (there is no such on option).

Next time please stay in touch with our customer support, so we maybe could help you! But since there is really no one who can affect the rules of another country, always contact the customs in advance!

And of course your didn't have to take over the package: it returns to us and we could pay back your money. Please consider to modify the rating, because we really want to help all of our customers, if they leave ;)

Have a nice day!

Rated 5 out of 5 stars

FIRST RATE FansBRAND

First time buyer, NOW my ONLY go to retailer for F1 paraphernalia -FULL STOP. Great online website, great service response time to my plethora of queries and GREAT turnaround from order to receipt of parcel in hand- 4 days to Vancouver, Canada! What else can I say? Oh yes, GREAT PRICES! Kudos FansBRAND, I’m very impressed…Thank You!

8 November 2021
Unprompted review
Rated 5 out of 5 stars

Worth it!

Wasn't too sure about the product I was interested in and contacted them to get some information. They were very responsive and helpful. Chose and paid for my items and they arrived within afew days! Would totally buy from them again.

11 October 2021
Unprompted review
Rated 5 out of 5 stars

I ordered a birthday present

I ordered a birthday present for my husband. I wanted to surprise him. Everything went perfectly. A week later, the order was delivered. (In Russia, goods from foreign online stores go through customs). The quality is very good. I recommend FansBrands. They also sent a small souvenir as a bonus. Thanks!

9 October 2021
Unprompted review
Rated 5 out of 5 stars

I ordered from the U.S.A

I ordered from the U.S.A. and was pleasantly surprised at how fast the order arrived. The product is excellent. I am very happy with FansBRANDS.

24 September 2021
Unprompted review
Rated 5 out of 5 stars

Super!!!

Very good! Very happy! I returned items 6m ago and get voucher that time, they also offered me money, but I decided for voucher. I use it now and everything without any problem! Jacket I received is very beautiful and in the right size.

23 September 2021
Unprompted review
Rated 5 out of 5 stars

Excellent products and prices !

Original quality ! awesome products, great price. Got them by UPS in amazing time. Just be sure to consider that sometimes you'll have to pay import taxes -depending on your country.
Be sure to get your address right and become VIP !

5 August 2021
Unprompted review
Rated 2 out of 5 stars

Because it came from Hungary it cost an…

Because it came from Hungary it cost an additional £59 in import tax you do not know where this is coming from you just pay in Euros

19 July 2021
Unprompted review
FansBRANDS ® logo

Reply from FansBRANDS ®

Hello Martyn!
Thanks for your order and your feedback. We have updated our product and registration/login page with the information of the EU shipping and import duties. I hope this helps our customers in the future.
Have a nice day!

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