Fandango Reviews 

Their website SWITCHED the theatre and sent me tickets to a theatre i would never go to and never have been to and didn't book! Then i went to my normal theatre and the tickets were no good of course. Then, i tried calling them and it's horrible horrible voice mail nightmare and then they refuse to refund your tickets after you spent your evening driving to theater and back home and ruined my whole evening! They are evil horrible company. Do not buy tickets from their defective website. I have 40 years of professional IT experience and multiple advanced degrees and I'm perfectly capable of picking the theater that I always go to, to buy tickets, and not pick one that's far away that I've never been to!

I have active 2 Fandango gift cards with language that says they don't expire. I went to use the gift cards today online and they were not accepted. I spoke to 2 Customer Service Representatives. Apparently they do expire and Fandango will have to issue me new gift cards within 3-5 business days. The representative confirmed the GC balances but still won't issue me a new GC. So now I have to pay full price ($120) for 4 tickets to see the movie or lose my seats. It literally defeats the purpose of buying gift cards that don't expire.

Fandango web site and app are the worst. I rarely ever write reviews (maybe 2 in last 10 years…..you really have to piss me off). I received a fandango gift card for Christmas and went to use it yesterday and again today. The web site has so many pop up adds is nearly impossible to use. The app is not much better….just buffers forever finding seats. I had to go to the theater’s web site to order directly and use my Visa. I feel like I’ve already suffered more than the $25 value of the gift card so in the trash it goes.

NEVER BUY ANYMOVIE AGAIN WASTE OF MONEY VERY VERY POOR PICTURE QUALITY, A LOT OF BUFFERING NOT 4K UHD WASTE OF MONEY AND NO REFUND EVERYBODY RUN DON’T WASTE MONEY ON FANDANGO HOME ONLINE PURCHASING MOVIES GO TO PRIME OR APPLE TV, VUDU NOW FANDANGO BIG BIG MISTAKE. BOUGHT MOVIE DO NOT ENTER. SHOULD’VE SAID DO NOT BUY THIS MOVIE ON THIS SITE. FANDANGO THEY RIPPED ME OFF.

Recently I reset my password and cannot login with the new password. Fandango has consistently blamed my internet service provider and claims I'm using a vpn, neither have anything to do with resetting passwords. They requested screenshots of my computer IP and other personal information which I sent begrudgingly explaining that it has nothing to do with a password reset. Fandango's most recent email told me to contact my ISP to fix my Fandango password issue. Figured its time to come here and tell everyone that Fandango does not care about your security, or privacy, and will repeatedly blame anyone else instead of fixing the issue. It's been a week now and I have successfully reset my password 3 times and I have been able to login to my account ZERO times. Fandango is still unwilling to reset my password or assist me with resolving this issue. Stick to movies anywhere, Amazon, and Google. I can't believe I've wasted a week already trying to get my password reset.

I paid for 2 mystery boxes and when I went to purchase the tickets it only credited me for 1, I screen shorted it and sent it to customer service. Their response was what did you do wrong, like I don't know how to order 2 tickets and apply a gift code. Still arguing with them but I advise avoiding this 1.2 star rated business. I wish I would have checked the reviews first.

I have about 9 movies that I have purchased to stream from them. Most are very reasonably priced considering I paid triple for a movie ticket. I haven’t used Fandango for anything else and I agree with one review that it makes me kinda sad to see so many unhappy customers. I hope they take all of these reviews in consideration and make it right for all of you. Companies need to work harder on behalf of their customers. There are some oldies that I can’t find anywhere else. Do better!

Very poor customer service. I have purchased movies through there app and now they are locked down all because my IP address has changed it is going on a week and a half. All they say is your ticket has been escalated and our team is working on the case. Not happy with customer services at all and will not be going to any movie theater that is owned by this company.

TRYING TO CANCEL MEMBERSHIP............... IT REFEUSES TO TAKE MY pw, WHEN I JUST USED THE SAME GD PW TO LOGIN IT TOOK IT. CANCEL MY MEMENBERSHIP, THESE PPL OUGHT TO BE ARRESTED!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!MF

I've used Fandango at home numerous times buying movies. I ordered two movies and was double charged for one. After numerous emails, showing them my bank statement, and jumping through hoops the admitted it and said they would reverse the charge. They didn't, so I wrote them back. Again they asked me for the bank statement and I provided. Then they wanted to go through the entire process again. I just told them to keep the 29.99 if it means that much to the business but I'll never purchase anything from them again. They may have saved 29.99 on me but they lost much more with the business I've provided for them. Stay clear because if they make a mistake, your out of luck.

Fandango offered a promotion which did not work when I followed the steps in the instructions. When I called customer service they refused to refund me even though the instructions for redemption had not worked. The promotion also was misleadingly worded.

How do I rate zero stars? These guys are a joke. Trying to get a refund for movies tickets I canceled minutes after purchasing them. All I've received are automated responses about their policies and not once dealing with my issue specifically. I assume customer service is merely a bot that searches keywords and kicks out such automated responses. I won't deal with them ever again, it's not worth the convenience to buy tickets online, if you are only going to get screwed if there is a problem

I purchase txs two weeks ago for a film I was excited to see, but got very sick and couldn't go. I requested a refund. They"exchanged" the txs for credit on my account and said I could use them for any movie, anytime. Today, I tried to use them for purchase and could not apply my credit!!! I called Customer Service only to get a runaround. Not only could I not use my credit, but escalation would take 5-7 days so for today, I am out of luck taking my kids to a movie using my credit. Absolute ROBBERY and lack of customer care. I wont ever use Fandango again and urge you not to as well.

I tried watching a couple of movies, but unfortunately, the actual picture quality wasn't very good. It could never take the place of my cable TV, which has a nice sharp, detailed picture. Fandango was like watching old, worn-out VHS tapes on a VCR. I guess if that's all you can afford and all you want to do is follow the story, then it might be okay for you.

They are ABSOLUTE CROOKS!! We missed our movie because their GPS link sent us a mile away from the theaters actual location. By the time we found it we were extremely late. We called Fandango to explain the situation and they would ABSOLUTELY NOT give any refund or exchange or take any responsibility. We attempted to speak to a manager and the same person came back on the phone now claiming they were the manager absolutely lying through her teeth!! Not matter what, not even being a loyal customer for over 20 years mattered to them. I explained they wouldn't stop me from getting a refund, that I would now just go thru my bank to do it and she hung up on me. NEVER NEVER NEVER use Fandango!! They are absolute thieves period!!

WARNING! They will take your money and when there is an issue they will never fix it! They also have their customer service agents in some random country asking you to verify your credit card information! SO SHADY!

I received a gift card for Fandango. Had to be used online. I ordered the tickets and put in the gift card #. It said gift card accepted, but still required a credit card. When I completed the transaction, it charged my credit card not the gift card. Since it was time for the movie, I didnt contact support til after. After long chats and phone calls they would not correct billing. So not only was I unable to use my gift card, I paid $4 more due to online fees. Dont purchase with Fandango. It is a rip off.

Recd $15 card from Red Cross (RC). Partially paid for movie tix. Had to change show time. Forfeited the $15 card credit. Notified RC of this occurrence. Fandango responded with apology & 2-$25 promo codes. Tried to redeem codes, only to be notified that they had expired. Notified Fandango (FD), asking for new codes. Cust Svc replies with, expiration is in the "Terms and Conditions" (T&C). Checked original promo code email, no mention or link to T&C. In the meantime, recd feedback survey request from FD. Clicked the link, only to be notified: "Thanks! Your feedback has already been received." Used FD's website contact form to notify them of the original issue and the bogus survey link. Recd reply, same T&C text has FD's first response. The people running this business just don't seem to care.

This is a scam!!!!!! Don’t ever buy!!!the customer service is awful person!!!!

I wanted to see a movie and felt forced to order using their service. They automatically send you emails that are not possible to opt out of--clear behavior they do not care about their customer.