Fanatics Reviews 

I ordered two England kits for the World Cup for toddlers. They never arrived as Fanatics didn’t label them correctly and they were held at customs. Only Fanatics can resolve this but they won’t reply to email. Sad not to have the kits, but not to return my money or reply is a real scam. Don’t use them.

Ordered a hat on June 12,2026. Was supposed to arrive on the 24th of June. 28th of June called customer service says it’s on back order said it will ship July 6. Meanwhile they are still selling item on website. So it is now the end of day July 6 and nothing. Will definitely never order anything from them again. Advise others to to the same!!!!

Accidentally ordered a product and it was also the wrong size. Tried to cancel the order within 33 minutes of purchase and was denied. They also told me it was shipped 9 hours after when I talked to customer service. Expected arrival is August 7-13. I used PayPal which gives you 24hrs. Terrible brand that forces a person into a purchase that is not wanted. Are you kidding me, 33 minutes!

It's the ABSOLUTE WORSE Casino site I have EVER USED!!! DO NOT WASTE A SINGLE PENNY OF YOUR HARD EARNED MONEY!!!!!
FANATICS is so worried about Jackpots....keeping up with the Jone's...profit boosts..ect that they just started sucking....crappedbever......ABSOLUTELY Pitiful. They need to just shut that Scam Casino down...fot good!!!!! Please repost this every time you see it. They are nothinl but THIEFS AND SHOULD BE ASHAMED OF YHE WAY THEY CONDUCT BUSINESS!!!! SAFE YOUR MONEY!!
SAVED YOUR MONEY
SAFE YOUR MONEY!!!!
SAVE YOUR MONEY!!!!!
SAVE YOUR MONEY!!!
SAVE YOUR MONEY!!!!
THE ABSOLUTE WORST EVER!!!!! I GIVE THE A (100) / NEGATIVE 100 I TGE RATING DEPARTMENT!!!!@@

IM S
CONTACTING MY LOCAL BETTER BUSINESS BUREAU!!! THEY NEED TO BE SHUTDOWN IMMEDIATELY before they screw someone else!!!!
Boo
Boo
Boo
Boo
Boooooooooooo!!!!!!!!!!!!

This companies customer service has flatlined since outsourcing it customer service department. I worked a limited drop cap on June 19, 2026, it’s now July 2, 2026 and no cap. The site said special order items would ship on or before June 26, 2026. I have called customer service probably 150 times having to fight through their a.i. customer service system. When I am able to reach a human I am repeatedly given b.s. answers. I have ordered similar caps (same drop, different team) and already have that cap arriving after only two days. I have a similar cap coming from New Era and that cap is already in the delivery system. Avoid ordering from Fanatics. I recommend using Shop.MLB (which ironically Fanatics manages) as those orders get out the door faster!
Order Number:279-6323-8258
Order Date:
Jun 19 2026
Order Number:451-3722-1399
Order Date:
Jun 29 2026
Order Number:279-6350-3632
Order Date:
Jun 29 2026
UPDATE: 1513 hrs 7/2/26:
Just received my ATL 7/4 cap and I clearly ordered a size 7 Low Profile and receive a 7 3/8. Seriously, you can’t make this kind of incompetence up! When I called the call was conveniently dropped, requiring multiple attempts to a live representative only for the call to drop!
UPDATE: 7/4/26
I was emailed shortly after this initial review went live and was promised expedited overnight delivery with the latest date of 7/4/26. Now via email I am informed the expected delivery date for TB Rays cap is between 7/8 - 7/15/26. I was also informed that the Braves hat won’t ship before 7/10/26.
Are you sure you want this experience when ordering time sensitive limited drop merch?
Due to the ongoing conflicting information in the mismanagement of my order and the handling of this, I will be forced to reach out to the Florida Attorney General and the Better Business Bureau on Monday. Should this not be rectified and I will of course update this post as needed.
UPDATE: As for 7/7/26 I have filed with the Florida State Attorney General’s Office and the Better Business Bureau regarding these matters.
UPDATE 7/8: despite being notified they have been referred to the Better Business Bureau and to the state of Florida Attorney General. I get multiple new emails with noncommittal finally buy a customer first supervisor named Chasity who offers me a similar style hat just not in the 5950 low profile size 7, despite being promised that hat which was part of the original order is an absolute slap in the face so seriously folks you need to reconsider if this is a business you want to engage with they do not care about your satisfaction they do not care about their word or their reputation at this point

I accidentally put in the wrong number for the jersey and they told me I had to wait till I received it, almost a month later, to return and exchange. When I got it and tried to return it, they told me I could not return it cause it was a custom jersey.

On June 20, 2026 I ordered a Lionel Messi Argentina jersey in XL from Fanatics.com
I received an old pair of used, black, medium Abercrombie shorts. I quickly went on line and spoke to the ChatBot which immediately said it would send a replacement jersey. That package arrived as quickly as the first but this time contained two pairs of Old Navy shorts--I even have the entire process of opening that package on video. I contacted, to my dismay, "customer support" to tell this story to. I'm unsure if the live agent or the chatbot was of lower IQ. After a half hour of insisting on speaking with a manager or supervisor I was told one would call me back on my home #. That call, as expected, never occurred. I then called back again only to speak with a woman who would only tell me her name was "Lynn." I could get no employee number, no call reference # or any other sort of tracking information on who I was speaking with. I was on the phone with this woman for 37 minutes and asked--no joke--28 times to speak to a manager or supervisor. She finally disconnected me, to which I am now here writing this review. There is theft going on at these warehouses and a scam wherein whoever is packing packages is stealing orders and replacing them with random clothing...and no one seems to care. This woman's ignorance for the situation was appalling to me...as was her ability to handle a simple request such as "let me speak to a manager or supervisor." Pathetic employee hiring by Fanatics.

Bought a jersey from them two weeks ago. I have spent the last two weeks trying to return it for a smaller size. I have been sent in circles by the ‘live chat’ feature and dealt with people who can’t actually do anything. Had my live chat shut in the middle of a conversation twice, return label was supposed to be sent twice and never was. Please never order from them

Ordered some merchandise which was delivered to an unknown location and not mine with the pictures I submitted describes their error . I must say that after emailing the fan fanatics they responded quickly and resolved my situation . Thankyou fanatics for responding and resolving
@fanatics

Fanatics has gone completely down hill. Having just one company that licenses everything has led to quality less than eBay knockoffs.
50 bucks for a tshirt that would maybe be okay at Dollar Tree.
Shirt quality was horrible. Printing was cheap and appeared “out of focused”

There was a day when the merchandise was worth what I spent…. But no more

Ordered 2 t-shirts which could not be delivered. Royal mail returned items to Fanatics and despite Fanatics receiving items back they have decided to keep my money, £65. They do not have any customer services, nor a telephone contract number. I have started legal proceedings against them through my bank.

When attempting to order from Fanatics, one of the gift cards in the store, there were multiple errors for accepting payment and it was unclear what the issue was. Customer service routes to phone number in a circular way.

I have placed an order on 23/5 which has not been delivered 5 emails 3 conversations with a chatbot and numerous calls, no replies whatsoever what a diabolical service …. Thank you I have received your email and look forward to receiving the item I requested , will update review once received my order has now arrived 6 weeks late and the item is now reduced a very late Father’s Day gift

I placed an order for my sons birthday for an England football shirt. I waited 2 weeks and had no news and then discovered the order had got lost in the post. The customer aservice team said they would place a new order and dispatch again. They never did that. So after 3 weeks I am still without the football shirt, the World Cup will be over by the time I get mt shirt

Account has been locked for going on 3 months.i was supose to hear back on a resolution in 3 to 5 days.every time i call and explain they put me on hold for 30 to 40 mins,then tell me what i told them in the beginning.now they have ghosted me .cant order from fanatics,fansedge or mlb.they control it all. I will continue to write bad reviews until this is resolved,or their rating drops to 0.

Ordered a world cup jersey. Got an email saying shipment is delayed, but no explanation as to why. Only notification is I will get an update if the status changes. Worrying as there was the promise of delivery after seven days when ordering. When contacting the help desk after getting to an AI chatbot getting put through to a "live agent". Those are very unhelpful and aren't able to give any further explanation or expected arrival date. Would NOT recommend anyone to order with them.

Easily the worst app -- not just sportsbook and casino -- but app period. Crashes all the time. If you hit a bonus, you can count on 80% of your bonus spins not hitting anything. You have to play through your whole deposit, which isn't at all made clear up front when depositing. And it somehow has all kinds of connectivity issues when you're sitting at home connected to wi-fi with a strong signal, and where nothing else is having such connection problems, i.e., it's just Fanatics. Terrible, terrible, terrible casino. Sportsbook? Halfway decent, but you still have all the tech issues. Best to avoid.

Placed an order 2 weeks in advance and still haven't received my item. Said I'd receive item and then the tracking shows a different day. Too late for the day I needed the item.

I placed an order on June 4th for two T-shirts. Estimated delivery was June 18th. I received a notification on June 9th saying the order shipped. By June 16th the order hadn't moved. UPS tracking still said "label created". I figured the order was lost at dispatch and hoped if I chatted to an agent they could see the amount of time that had passed since the label was created, and come to the same logical decision so that they could reprocess the order. It wasn't custom, just a pick & ship of two t-shirts as advertised on site. CS agent told me that the carrier probably hasn't updated the tracking and it happens all the time, I should get the package by the 18th or at the very least by the 23rd according to their "extended delivery window". Fine. By June 19th, no delivery. No change in tracking. UPS did not have the parcel. I chat to CS again. Same thing, the order was dispatched, we have to wait it out, if it doesn't arrive by June 23rd they can escalate. June 23rd arrives (today) no package. So I check the tracking and wouldn't you know, the tracking explicitly states, parcel was dropped off by the sender to a UPS store in FL today and is estimated to arrive by Friday June 26th. I chat to CS and the first thing I get is an AI bot telling me my order does not qualify for refund or replacement due to the 'fanatics policy on shipping and carrier delays'. This wasn't a carrier delay. I went to an agent to explain, agent took all of my information, apologized for the inconvenience and assured me that the order would be with me this week. I explained that I understand the order is on the way now, but this is not a carrier delay, the order was in fact dispatched late, which is proven by the tracking details on UPS. Only after this did they refund the $4.99 shipping charge which is laughable.

I realize this is a first-world problem. Two shirts that I ordered are late and it's not the end of the world, possibly not even worth the time it's taken to write this review. But at this point I'm already in it and since going directly to support is wildly unhelpful and frustrating a review is warranted. It's not about the order being late, its about being gaslit for a week and at the end of the day I was right and am expected to deal with it. I won't order from them again even though I have in the past. To anyone reading this, know that if you spent a good amount of money and feel like your getting played with, you probably are, and you should push the issue and get your money back. Better yet go directly to the sports team and order stuff from them. You may pay a bit more but I have had better service and experience getting products shipped directly from the clubs overseas than I have had with this company based in FL.

The buying experience with Fanatics was absolutely horrible.

I placed an order with an estimated shipping time of three weeks from the order date. As the estimated shipping date passed, Fanatics moved the shipping date out another month. After reaching out to support, they did not have an explanation of what the delay was but ensured me that it would be shipped now two months from the order date. The third provided date then passed and they stated that the order would still not be shipped for another month. Again no explanation of why or clarity on when my package was going to be delivered. They happily collected my cash and were not delivering on my purchase.

My order was cancelled and I'm hoping that they will give me my money back in 2 to 7 business days.... unless that timeframe gets moved out like their shipping.

Horrible buying experience, long overdue wait time on receiving the purchased merchandise (not sure I would have ever received it), and the customer support team was not helpful beyond saying I could cancel at any time....