FALKE Reviews 

I wish I had read the reviews on TrustPilot before ordering direct from FALKE.

Placed an order for multiple pairs of ski socks on 20th January. Prices stated in £GBP with a 3-5 working day delivery service as standard. I was expecting the socks to arrive around 27th January.

It became clear from the delivery company (GLS) tracking details after placing the order, that the order was being fulfilled from Germany involving customs clearance which was given on 23rd January. Since then our order has been moving between warehouses in Germany (in and out of the same one at times) but seemingly no closer to being delivered to the UK in time for our ski holiday in 6 days.

As others have commented, there is no response from customer services, just an auto message saying there is a 5-6 working day response time.

Currently not able to cancel and get a refund (£300+) and now need to spend time choosing and ordering ski socks elsewhere, as well as doubling up on expenditure, as it is unlikely we will receive them in time. Very disappointing.

I cannot comment on the quality of the socks as not received (yet) but I had chosen them because of good independent reviews.

Edit: the socks arrived on 6th February, about 10 days later than expected, and after I had bought alternative socks elsewhere due to imminent holiday departure. There was no update via text, just an update to the tracking info when I logged in (last update 5 days previously showed they were in Germany) which indicated they were now in the UK and to be delivered that day. Still no response from customer services (18th Feb)! Socks themselves good quality and comfortable, padding in the correct place and stayed up without wrinkling.

In summary, good quality product let down by awful customer service/delivery service.

My order arrived ok but I had to return as I ordered the wrong size. Posted 4 January using the prepaid returns label they provided and I still haven't received a refund or response. I sent a message via their website on 23 Jan asking for an update but still heard nothing.

Always love Falke socks and tights but such bad experience ordering from then. Waited a long time for delivery, only to receive notification that parcel force supposed to have delivered the order, but the proof of delivery was a picture of the supposed parcel itself but it was so blurry you can’t identify the address. Contacted Falke immediately to inform them the parcel wasn’t delivered to me at all, and 2 weeks on not a single response. A great brand ruined by horrible and totally incompetent customer services. The only way I could resolve this is to ask my credit card company to refund me. It is such a pity as I always love their products when I bought them from department stores.

I placed a large order (250 pounds). A month later and the goods were not delivered. I have called 3 or 4 times, where falke says they are going to investigate why the delivery is so late, but no results. I have sent several emails and they have not responded and failed to give me a refund. This is robbery in daylight.

I ordered 5 pairs of wool socks on 20 November. I have been waiting for over 2 months and still no socks. Yesterday I had a refund with no apology or explanation and they had the cheek to say how they look forward to me being a customer again ! No chance. Its a great shame as their socks are good quality but what a dreadful service to customers. Never again !

The socks seem to have made it as far as France before going back to Germany, under the customs limit (s £63 order). If you can get it together to deliver to the uk then don’t sell there!
Very cross as needed for an event that is now only ten days away! Now I am down £63 quid and missing three pairs of expensive socks
Had no notifications from Falke (I assume they were returned to them as the tracking now shows them delivered in Germany despite the order being to an English address) Shocking for a company that used to be associated with quality - clearly no more

No response from customer service. 7 - 10 day delivery time for uk. Not 3 -5 as advertised.

I wish I have read these opinions before. Falke cooperates only with DHL. DHL didn't inform me in any way (e-mail, phone call or SMS) that the parcel had been delivered. The courier left it at the staircase next to my door and someone just stole it!!! The courier marked that the parcel had been delivered without my approval!!
I wrote the complaint to FALKE and it's the second day they ane not answering. I hope I will get a refund from DHL. Anyway I am sure that it's not the first time DHL runs it's business in such an alarming and unprofessional way and even so FALKe did nothing to improve their services. I won't order anything more from FALKE as thanks to their cooperiaton with DHL my parcel won't surely be delivered at all!!!

DO NOT ORDER FROM THEIR WEBSITE
Ordered worth of 600 euros never arrived a month later, no answer from them yet despite several emails, phone calls and instagram messages, no reimbursement.
Love the brand and this is such a pity but they are running a shaky business which is a disappointment and embarrassment to the tradition they have inherited.

This company should be ashamed!

My daughter ordered 'Lodge Homepad Men House' spending GBP 50.00, a present for me!

She has not received anything, she has tried mutliple times to reach these people to ask where the item is.

All she has received is an automated email stating “The parcel could not be delivered. For more information, please see the detailed shipment tracking below.”, when you read the information, it is clear there is zero indication as to why the customers ordered item has not been delivered.

Additionally, we have directly emailed Falke senior staff:
- Head of Finance & Controlling
- Senior Manager, eCommerce
- Head of eCommerce
- UK Director, Commercial

This was only after Falke customer service have not bothered to respond to our requests via the contact form on the website, and so far zero response, zero ownership, zero interest from any of these Falke employees.

It beggars belief that a business being founded since 1895, have somehow managed to stay in business and grow, setting expectations to their customers they have absolutely no commitment to honour.

I have now reimbused my daughter as it patently obvious we are not recieving any item, not even getting her money back.

What makes this even worse is all the bad reviews below ours, which we are now kicking ourselves as we could have checked this beforehand ...hoping you read all these reviews and take your business elsewhere, there are better, more relaible online retailers to order from!

Thankfully, my daugher order via PayPal and we are now putting this order into dispute and want nothing to do with this business.

Placed an order on 24th November wasn’t dispatched until 1st December. Finally cleared UK customs on 6th December however on the 8th it appears to have found its way to Romania and today (the 9th) it’s in Hungary. Emailed Falke customer service but it turns out they take 5 days to respond by which time heavens knows where it will be on its European tour. Falke stuff is good but I’ll never order again from their website. I expected much better from a German company.

Same as Jesper in the review below. Ordered product, got a very long delivery time which was only shown after ordering, called up and asked to cancel, was told this wasn't possible in their system and that I would have to return it after delivery (or somehow tell the parcel company not to deliver it in the first place) in order to get a refund. Just really poor and unable to resolve a really simple issue without seriously annoying the customer and wasting lots of people's time. Could be solved so easily by displaying expected lead time prior to ordering or by having any kind of vaguely functional back end system.

Terribly run company.

Ordered tights 20 days ago and I still haven't received them, or any notification that they've even been dispatched.

I also sent an email asking for an update 1 week ago and have received no response, so I've just submitted another form on their website.

Message to management: get your sh** together.

I canceled my order 2 minutes after placing it because I had expected 2-3 days delivery. But received a message on their site with the order confirmation that it would take 8 to 13 business days for my order to be delivered. No where in the order process did Falke indicate any expected delivery time or the option to order faster shipping.

Falke support wrote to me that it was too late to change the order (I canceled two minutes after ordering) and told me I could return the product when I received it. Complete scam and a lie since their delivery process takes minimum 8 days!!!!

I will never order with them again.

The product was lost or delivered to the wrong address. Delivery took 10 @ days.

Bought several pairs of tights from them - which were fine. However, they keep sending me marketing emails which don't have a link to unsubscribe. Pretty sure that's illegal.

I regret don't reading rewiews before placing my order. They did not send me a tracking link, the parcel went probably lost and the customer service is not replying.
Worst e-commerce experience ever.

Great product. Fast and efficient delivery.

its been nearly one month since I placed an order of £65 for socks with this company - tbh if I knew that Burlington was not from the UK I wouldn't have ordered .....for some reason their couriers decided to change the delivery address on the consignment ...it actually reached the UK after a number of weeks THEN Parcel Force got their mits on the parcel ....they actually contacted me for the correct delivery address after I had put a claim in on PayPal - I sent a picture of my House, What3Words, phone number and email address ....yet Parcel Force delivered it to an unknown address ...trying to get your money back from this Company is a long drawn process and you're in the hands of Paypal ....needless to say I will not be using this company again and I would warn everyone about using them as they just can't be bothered with customer services

Comfortable, well designed wool socks...developed a hole after a year (combination of product / wear + tear) but was replaced with a revised sock via the online warranty. Very happy. Professional and efficient.