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FairFX Reviews 15,002

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TrustScore 4.5 out of 5

4.6

Currency Exchange Service
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Review summary

Created with AI, based on recent reviews

Looking at 506 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their exceptional helpfulness, politeness, and professional demeanor, often noting their ability to provide clear and easy-to-understand solutions. The customer service is consistently highlighted as brilliant, with many appreciating the quick response times and efficient resolution of issues, even for complex problems. People are particularly impressed with the speed of service and the supportive approach of agents who guide them through processes patiently. However, some customers experienced dissatisfaction with payment processes, citing issues with transfers being held without clear reasons and a lack of transparency. A few reviewers also mentioned slow or unfulfilled responses from staff and difficulties with live chat, contrasting sharply with the generally positive feedback on customer interactions.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, patience, and efficiency... See more

Customer service

Customers consistently report positive experiences with customer service, highlighting the helpfulness,... See more

Response time

Users describe positive interactions with response times, with many reviewers highlighting the quick and... See more

Service

Reviewers mention positive feedback about service, with many expressing happiness and satisfaction with the... See more

Payment

People report ambiguous experiences with payment, with some customers encountering difficulties such as being... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I found the FAIR FX system difficult to negotiate, as I needed to convert Pounds Sterlings into 3 different currencies. The jargon there seems to be designed for experts, rather than lay people. I've... See more

Company replied

Rated 5 out of 5 stars

Anelisa Jwili, the agent, responded to my email within minutes. I found myself in Vietnam and unable to receive the two factor verification text message. I emailed and very quickly the code was... See more

Rated 5 out of 5 stars

I was struggling with putting currency on my card, through my impatience and failure to scroll down and find submit button!! Sanele talked me through , sent me a crib sheet and followed up with an... See more

Rated 5 out of 5 stars

I had a problem making a specific payment for two days and sent an email to customer support asking why. I received a reply certainly within two hours telling me what went wrong and how to rectify the... See more

Company details

  1. Currency Exchange Service
  2. Financial Institution
  3. Money Transfer Service
  4. Payment Service

About FairFX

Written by the company

FairFX Currency Card

Find out more

Order a card

Get a quote for an international payment

 

With FairFX Currency Cards you can travel globally and spend like a local. Manage your spending on the go through our mobile app, and use your card wherever they accept Mastercard.

Whether you’re buying property abroad or just sending money to family, our currency experts will help you make them at the right time, securing great rates with the least amount of hassle.

FairFX Customer Service

We are here to help

We are here to help
If you have any questions about FairFX products or services please do not hesitate to contact us at enquiries@fairfx.com. If you are abroad please email abroad@fairfx.com.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

15K reviews

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Difficulty purchasing Euros

I was having great difficulty purchasing Euros on-line to top-up my account. Agent Sinqobile Khanyile was extremely patient and helpful in dealing with my difficulty, which was eventually resolved by the technical team

7 January 2026
Unprompted review
Rated 5 out of 5 stars

Great and quick response

For some reason I couldn’t top my card up on the app, then couldn’t log in at all. I contacted the help desk and had a quick response back from Zinhle who sorted it out for me. Just need some good weather on Monday (and no snow) when we go to Malt

8 January 2026
Unprompted review
Rated 5 out of 5 stars

Problem adding funds to card.

I had a problem completing a transaction to add funds to my card. An attempt to use the Chatbot proved fruitless but a call to Customer Services and assistance from the very efficient agent, Sinqobile Khanyile, sorted it all out.

7 January 2026
Unprompted review
Rated 5 out of 5 stars

My mistakes rectified

I had forgotten what account had been linked. I made several mistakes and became confused as to how much I was transferring. After a couple of email, normality was achieved with the Help of Analise.
Quick and good support from a confidant Agent.

6 January 2026
Unprompted review
Rated 5 out of 5 stars

Useful Account Speedy Service

Find the FX account useful at home and abroad. I’ve had a couple of glitches with the transfer method I use and it wouldn’t work today. I emailed fx got a very quick response from Philani Mthombeni who resolved my query straight away. Thank you.

30 December 2025
Unprompted review
Rated 5 out of 5 stars

It was easy to contact and chat online…

It was easy to contact and chat online with Zinhle Nyide. She was helpful in investigating my problem and explained how I needed to proceed with the matter. Subsequently followed up to inform me that my issue had been resolved.

29 December 2025
Unprompted review
Rated 5 out of 5 stars

Top customer service from the Fx Team…

Top customer service from the Fx Team (specifically Sithembiso) - an issue with a pending card payment fully explained to me in detail with great clarity and in quick time. Eased my concerns. Been using the card for a number of years. All the family now using - easy to use and problem free.

28 December 2025
Unprompted review

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