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Review summary

Created with AI, based on recent reviews

Considering 77 reviews, most reviewers were let down by their experience overall. Many customers expressed significant dissatisfaction with the company's customer service, describing it as non-functional and unhelpful. Reviewers also frequently encountered issues with the website, particularly concerning account suspensions and difficulties with withdrawals. The refund process was a major source of frustration, with many customers reporting difficulties with payouts or not receiving the expected amounts. While some people found the payment process to be easy when depositing funds, others experienced considerable problems when attempting to withdraw their winnings, often facing extensive verification requests and delays. Similarly, opinions on pricing were mixed, with some customers feeling that the odds or payouts were unfair, while a few others did not explicitly mention price as a concern.

What people talk about most

Payment

Customers had ambiguous experiences with payment. While some reviewers found depositing easy and reported... See more

Website

Users describe negative interactions with the website. Many reviewers found it to be untrustworthy and... See more

Refund

Customers consistently express dissatisfaction with the refund process. Many reviewers report that winnings... See more

Price

Consumers find price to be ambiguous, with some reporting significant winnings, such as being up £1,700 or... See more

Customer service

Reviewers mention negative feedback about customer service, with many describing it as non-existent or... See more

Reviews shaping this summary

Rated 1 out of 5 stars

REMOVED WINNINGS, !!!!!!!! ,,, Deposited, money no problem easy ! and won on frees spins £1600 brilliant 👏 you would think withdrew £ 1400 then all changed froze my account had to send all Id... See more

Rated 1 out of 5 stars

Truly awful company. Deposit money, lost some, deposit more got up to a level I wanted to withdraw, request some many documentation, even ask for bank statement that contains every transaction. Then p... See more

Rated 1 out of 5 stars

The bad reviews are right! I’ve been with FAFA bet for over 12 months, my account is verified and have always had my winnings paid out. Until yesterday when they suspended my account & took over £100... See more

Rated 1 out of 5 stars

Absolutely fraud casino. They should be ripped off their gambling license immediately. How is gambling commission blind to such unethical companies. Take customers deposit and then in the name of ver... See more


Company details

  1. Online Casino or Bookmaker

Written by the company

We are an Online Casino and Bookmaker service.


Contact info

1.5

Bad

TrustScore 1.5 out of 5

412 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

i won £4,609.00 on a slot and they did…

i won £4,609.00 on a slot and they did pay me the money just the 4k but thats not the point tho i should been paid full they kept the 609 said it was void . what u see is what u win i played fair and square 2 not fault it paid that out they trying to said it my fault .

1 February 2025
Unprompted review
Rated 1 out of 5 stars

IT'S CLOSING DOWN THE UK ARM OF IT'S…

IT'S CLOSING DOWN THE UK ARM OF IT'S BUSINESS THE SCAMMING BASTARDS, 😤 IM DEALING WITH IBAS ATM WHO HAVE BEEN TRYING TO CONTACT THEM , FAFA BET HAVE TRIED TO PALM ME OFF WITH £500 A SO CALLED GOOD WILL GESTURE ,WTF ! AFTER ROBBING ME AN POSSIBLY HUNDREDS OF OTHERS THATS WHY THEY ARE SHUTTING DOWN BY THE END OF OCTOBER PLZ DONT GIVE THE BASTARDS ANY MONEY HOPEFULLY IBAS CAN GET ME SOMETHING , I HOPE THEIR HOMES AND OTHER BUSINESSES GET REPOSSESSED AS I THINK THAT WOULD BE A FAIR OUT COME IVE BEEN TOLD BY IBAS THAT THEY ATE DEALING WITH LOADS OF COMPLAINTS AND ARE IN CONTACT WITH THE GAMBLING COMMISSION REGARDING FAFABET !!!! ITS NOT FAIR TO RIP PEOPLE OFF AND TBEN SHUT DOWN BUSINESSES AND LEAVE PEOPLE HIGH AND DRY JAIL TERMS SHOULD BE ISSUED!!!! DONT DEPOSIT PLZ.

2 October 2025
Unprompted review
Rated 1 out of 5 stars

Avoid at all costs

Avoid at all costs – total scam!

Depositing is easy, and they happily verified my account after I sent all the requested documents. They let me play and even win a decent amount. But when it came time to withdraw, it was impossible. No payout, no support, and zero response to my emails.

Don’t touch this casino – it’s fraud on the next level.

29 September 2025
Unprompted review
Rated 1 out of 5 stars

DO NOT DEPOSIT HERE

DO NOT DEPOSIT HERE - It's not dafabet, its a cloned site to steal money.
They will take your money fine but as soon as you hit 25x on slot your account will be suspended. They will then reopen if you contact after they adjust the slot RTP until you lose all your money.

If you do get lucky and win over your total deposit, they will refund the deposit and keep the winning under review. Literally there is zero chance you will make any money, you are better off burning that cash as at least you will see it burn!

27 September 2025
Unprompted review
Rated 1 out of 5 stars

Would leave zero stars if possible

Would leave zero stars if possible. Been a loyal customer with Fafabet for over 2years, I’ve turned over more that £130,000 in that time with a net loss of circa £20,000 with a daily deposit limit of £250. Over the last 3-4months, every time I placed a bet even from £10-£100, my account would be suspended from anything to an hour to 24hours, sometimes being suspended 4-5 times a day.

I closed my account as it’s practically useless me having an account with Fafabet. They emailed me personally and directly apologising for their service, stating they would offer me a personalised and exclusive offer to get my business back. On the sporting bet front, the best we negotiated to was simply they’d offer me there welcome offer again at ‘deposit £10 to get £40’. I said that was an insult due to my account use and is neither exclusive or personalised. They then offered me a 100% bonus on casino up to £400. Again, I found this offensive as I had blocked myself from casino betting for the lifetime of my account, and only used my account for sports betting primarily horse racing, so there offer again was not personalised at all for being a loyal customer.

DO NOT sign up to Fafabet, they are a joke of a company, service is abysmal!

27 September 2025
Unprompted review
Rated 1 out of 5 stars

Awful site - Stay well away

Awful site. Cash out % taken from a bet is disgusting for example put a bet on for £100 and with no change in the price it is valued at £75! Sorry taking 25% is disgraceful. As for the casino I would stay well clear as one thing for sure you certainly won’t win!!!
As for customer support it is non existent

25 September 2025
Unprompted review
Rated 1 out of 5 stars

Okay since yesterday I was enjoying…

Okay since yesterday I was enjoying playing. I run a little bit of money about £400. I decided to withdraw it didn’t have a problem in the morning withdrawing it. It went through straight away and then I won again a little in the afternoon so I decided to destroy it, which was about £500 And then they decided I had to verify my account which is fair enough so I did say gave all the necessary details and everything they were like okay we’re gonna pass it on to our team. I haven’t heard anything since they suspended my account. I don’t know why I’m not want to gamble loads so I thought I won and I thought with drawing was a good idea but now it’s just sitting there pending waiting for them to send it through and they haven’t done so and now with everyone else else’s reviews will I ever get my money?

22 September 2025
Unprompted review
Rated 1 out of 5 stars

Awful company - AVOID AT ALL COSTS

Awful company. I had similar to all other customers. Went through IBAS and was found in my favour! No surprise really as their terms and conditions are horrendous. Deposited £500 and turned it in £3.5k. All winnings voided and my deposit given back to me. Emailed and complained to be offered instantly a £400 casino bonus.
Told them to shove it and was offered 1k in cash. Told them to shove it.
I’d advise anyone to go to IBAS in a similar situation.
Found this too which was very interesting that they have received a £170,000k fine for unfair terms in bonuses. Article in July 2025 if you google it. Would post the link but it doesn’t allow you to post links.

13 September 2025
Unprompted review
Rated 1 out of 5 stars

Honestly the worst site I have ever…

Honestly the worst site I have ever used. As soon as you win they suspend your account so you are unable to withdraw. 6 days of emails and still nothing they continue to tell you your account will be active that day and your withdrawal will be processed and still nothing. Impossible to get your winnings

12 September 2025
Unprompted review
Rated 1 out of 5 stars

Absolutely fraud casino - cancel their gambling license and take them to court

Absolutely fraud casino. They should be ripped off their gambling license immediately. How is gambling commission blind to such unethical companies. Take customers deposit and then in the name of verification basically block your money
After they take your money, they keep the account suspended so you cannot withdraw your money or bet. Their customer support is non functional and they keep passing the buck.. I am going after their Owner Liam SONG to be jailed

13 September 2025
Unprompted review
Rated 1 out of 5 stars

Dishonest and scummy company

This is a shocking website. The worst of the worst and you needn’t bother signing up - I can assure you that this will cause you more stress and heartache even if you do win a sizeable amount of money. I won £2.2k over the course of 4 hours and on the last spin (casino game) I won the majority of the funds totalling £1.3k. Following the win, my account was suspended and I have been going back and forth on this with the ‘team’ at Fafabet since last night. This is still ongoing and is frankly akin to thievery.

Be warned - DO NOT trust Fafabet with your money.

10 September 2025
Unprompted review
Rated 1 out of 5 stars

Not even one star they are crooks had a…

Not even one star they are crooks had a big win of £2100 played a few more goes then they suspended my acc. They said for checks and when they got me back on they had taken the win off my acc and left the £300 odd that I started from
Of the £500. I emailed they said it would take 48hrs to chexk. Then I looked at the reviews and emailed back. They then said 28 days. I have been robbed

29 August 2025
Unprompted review
Rated 1 out of 5 stars

NIGHTMARE,

NIGHTMARE,
Soon as you want to withdraw,verification checks ,bank statements etc. Nothinv but problems with fafabet. Use another website to protect your mental health. It drives you crazy how the can operate in this manner

18 August 2025
Unprompted review
Rated 1 out of 5 stars

Avoid This Company – Learn from My Experience

If you’re thinking of using this bookmaker, be warned. My withdrawal was dragged out for months due to their own unfair terms - including a rule preventing wagers over 25% of your balance. IBAS ruled in my favour, the company appealed, and they still lost.
Even after that, they made repayment as difficult as possible - capping daily withdrawals, frequently missing those daily payments, and forcing me to chase for weeks to get my own money back.

If you’ve had money withheld under the 25% wagering rule, don’t give up - IBAS has already set the precedent that it’s unfair. Push for your rights, escalate, and if needed, take them to small claims. You will win, but be prepared for a long, frustrating fight.

15 August 2025
Unprompted review
Rated 1 out of 5 stars

Last week I deposited a fair amount of…

Last week I deposited a fair amount of money into my account (chasing losses) managed to recoup over 1000£

I withdrew the funds and received email after email for ‘account verification’

I had to provide bank statements for 2 accounts, utility bill , drivers license. Followed by emails asking questions such as

1. The reason behind the overdraft.
2. Any actions you plan to take to clear the overdraft.

Additionally, to ensure a safer gambling approach, we kindly request the following additional documents:

1. Most recent payslip.
2. Bank statement for the last month from the account where you receive your salary.

I had read reviews about this site before so I complied and did not ask any questions I was super polite although I did not want to provide this information but knew if I didn’t they may lock me out of my account and do everything not to release my funds.

A tip if you find yourself in this situation be polite ‘ of course I can provide that no problem’

Following this interrogation they released my funds and I received the money thankfully into my account only 12 hours after requested withdrawal , be patient and you will receive the money , if they notice you have a overdraft the reason I provided was ‘I was a student a few years back and required an overdraft to which I plan to pay off monthly.

My advice to you play their game, withdraw and never use this site again they are playing a very strange game that they hide behind responsible gambling checks.

It’s a shame because if they operated correctly their site is good and could have been one I used frequently. But nobody needs to be out through this level of intrusive interrogation by anybody never mind a bookie.

22 July 2025
Unprompted review

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