Faceprints Reviews 

623
TrustScore 2 out of 5

2.2

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Rated 3 out of 5 stars

Still waiting for my product... I was told it would be shipped and it never was. Update: It took much longer than promised to receive my product, but I did finally get it. I can attribute some of t... See more

Rated 1 out of 5 stars

This is not a Netherlands based business. It took 18 days to be delivered and it was shipped from China. No transparency on the website. The product also was incorrect :( Will never use this si... See more

Rated 1 out of 5 stars

Most awful company ever. Placed two orders, for which the second has only arrived 1,5 month later instead of the promised 14 days. I'm also still waiting for the first order to arrive. Emails do not g... See more

Company details

  1. Media & Publishing

Written by the company

FacePrints | Het Perfecte Cadeau


Contact info

2.2

Poor

TrustScore 2 out of 5

623 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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2.2

All reviews

(623)

6 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Never received my order

Never received my order, poor client help!

They claim that they delivered my order but I never recieved Anything!!!

DO NOT ORDER ANYTHING WITH THEM! It’s a SCAM

27 December 2021
Unprompted review
Rated 1 out of 5 stars

Unfortunately an absolutely horrific…

Unfortunately an absolutely horrific experience!

it started out all nice and easy on the website - received an order confirmation within minutes after my purchase.
Sadly ever since its been an absolute nightmare.

no answer from CS - no update on shipping - radio silence.

since the CS is not answering anymore - I went on Trustpilot to see if this was just related to my order. apparently this seems to be their normal way of operating though.

at this point I don't even have high hopes anymore for a good product and wish I could just get a partial refund.

will definitely advise all my friends to steer clear from this company and rather just print out a picture and needle it yourself on a pair of socks.

an absolute shame.

17 December 2021
Unprompted review
Rated 1 out of 5 stars

Already waiting for 2 months on my…

Already waiting for 2 months on my order. No matter how high the quality of the product would be, waiting times like these are not justifiable in the year 2021. I would recommend to just go to your local print shop, they can do the job for the same price in less than 1 week.

18 October 2021
Unprompted review
Rated 1 out of 5 stars

Crap quality materials from China

Claims that their designers have a lot of work fitting images on the clothing and they want to do a very extensive quality check, that's the reason why orders can take longer than usual... when in reality they just order crap quality materials in China, that's why it takes so long

22 January 2021
Unprompted review
Rated 1 out of 5 stars

bagger

begin december gekocht en het is tot heden (20 jan) NOG STEEDS niet aangekomen, want een kanker service

20 January 2021
Unprompted review
Rated 1 out of 5 stars

tired of waiting

ordered something 2 months ago. latest update by them is 2 weeks ago. the product is still not on his way. so if you want your item by christmas 2021 I would suggest to order right now, then you have a 50% chance it will be on time.

13 January 2021
Unprompted review
Rated 4 out of 5 stars

Christmas present

I ordered the socks for christmas, the socks came a bit later in two seperate shipments. I got a compensation of 10% for the late delivery and the customer service was very helpful during the process. The quality of the socks is very good

13 January 2021
Unprompted review
Rated 1 out of 5 stars

The delivery times are shameful

The delivery times are shameful. I ordered a product from them beginning of December it still hasn't arrived. Now they sent me a track&trace code that doesnt show any info for 5 days. Just not worth it.

11 January 2021
Unprompted review
Rated 1 out of 5 stars

Do not buy!

Absolutely terrible product, delivery and customer service. As other reviews mention the website is deceptive about the delivery times, they take a long time because they are shipped from China, not because they care about the quality of your product. The products are made from cheap material, the kind of stuff that would cost max. 1 euro in a discount shop. But the worst part is the print, it doesn't matter how clear, well-lit, or high-quality your photo is, it looks nothing like the products advertised on the website. I wish I could add a photo to show the terrible quality, the print looks like black marks. Customer service of course is terrible, once you've figured out how to get round the problem of the rejected e-mails (see other reviews) the most they can offer is 50% refund. Avoid this company, money wasted.

6 January 2021
Unprompted review
Faceprints logo

Reply from Faceprints

Hey Sophie,

My sincerest apologies for the inconvenience caused.
I fully understand your dissapointment regarding the delivery times, and I'm sorry to hear that you aren't satisfied with the quality of our product(s) and our customer service.

I was unable to locate your order due to the missing lastname.
Could you be so kind to contact me again?

I'd like to search for a solution to make sure you are more satisfied than you currently are regarding our company and service.

Please contact me via https://faceprints.nl/pages/contact or the earlier emails you had with me or with my ex-colleague.

Looking forward to your message Sophie!

With kind regards,
Niels

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