eyeZy Reviews 

Eyezy has falsely advertised that their SMS Tracker enables remote monitoring of text messages. After I asked for help, they offered a workaround of a local sync, which is neither what they advertised, nor what I wanted. Furthermore, I attempted to call their 844 number, but received a voicemail greeting. Afterward, I attempted their "Live Chat" (see air quotes), which only sent an automated ticket to their Zendesk. The response on their Zendesk tickets usually lags by 1-2 days. This is not 24/7 support, as advertised on their site. Lastly, after pointing out what I described above, they refuse to refund my money, citing their refund policy. I have explained how I have met the conditions of their refund policy. They continue to respond with canned messages, citing their refund policy, and still have not refunded my money.

Run from this company as fast as you can. Is this really the company you want to use to monitor your child's phone?

I recently had a very disappointing experience with the Eyezy website. I believe this site operates in a misleading manner and, unfortunately, I have to classify it as a scam. Despite reaching out for a refund, my requests were not honored, and instead, I was met with arbitrary guidelines that seemed completely unreasonable.

I strongly urge European users to take action by reporting this site to the relevant authorities, as it also contains misleading advertisements that could deceive others. It's essential to protect ourselves and others from such practices. Plus, I am filing for a chargeback with my bank. There is no way I will accept that 45 euros have been subtracted from my account for no reason

EyeZy is the same app as MSpy. Same solution, same functionality. Both charge my creditcard several times, with different amounts, without any use or order from me. There is no way to contact them without paying for another service.

This is fraud and the solution is not what they say.

I had bought a membership with Eyezy under the impression (a) It’s that easy (b) You get all these great features with just iCloud credentials and (c) there was 24 seven customer service and affordable price plans. Which none of this is true not until after I paid for the premium plan. Did I find out you only get four or five features which were not of importance to me. Unless I broke my phone. Otherwise, I would have to get the family plan which is 600 some dollars per year and that is the only way to buy that one and then that is when you get all kinds of features. and the 24/7 customer service is not 24/. It is actually business hours, but outside of these hours you can leave your name and email address in a message. There’s no live person to speak to. When I was chatting mind you several days later after I paid for my membership was I told I only get a few features unless I got the family plan and I was informed these are the only two plans I had my iCloud credentials and advertising stated that’s all I would need. When I was informing the guy, I wanted to end my membership due to all the fake advertising and false hopes he proceeded three more times to tell me how great this family plan was. It’s like they get you hooked on the cheaper plan just to rule you in for the $600 plan I feel like I was scammed, do not use this software/business.

Matthew was very helpful and was able to answer all my questions.

I purchased a plan. specifically because it was marketed for snapchat monitoring, paid an additional significant fee for them to install/set up everything, and then was advised after that for snapchat monitoring it was an additional $480 AUD. This was in addition to their software not being installable because it was faulty, and their phone based apps not working.

This product is not only useless but the process is long, annoying, and the whole marketing is a scam to get you to pay significant fees on a promise for something more (which I dont even know would work)

avoid.

Customer n. 9580457: It's a SCAM.I followed exactly the"detailed guidelines" read on the web site and saw on the tutorial. I did the procedures several time but never worked.
It took lots of time and several requests to have any answer from the support and They NEVER GAVE ME ANY TECHNICAL SOLUTION but They only asked me "Pay $65.87 more to upgrade the support".
25 days passed sinced I started to try to install the software and more then 20 mails.... and They never gave me any technical solution but They asked me more money for the assistance or They suggest to switch the target device (from an Iphone to an Android but I do not have!). It's a SCAM. E' una truffa, evitateli

“Matthew Stone” is very helpful man,he helped me in what i need.I can see anything on my kid's phone so now i know how to handle more matters.Eyezy is very good app to use. i Recommend it !! My experience is great and the interface is so simple

Do not buy this product it is not as advertised and is falty even after reaching you to them just you a Service response no support . And now they don't want to refund me . Scam they need to refund me ...this product is a scam

Filed for a chargeback with my UK bank after eyeZy twice refused a refund due to the software being:-
a) not fit for all the purposes (tracking and monitoring communications)
b) not as described.
It is bait and switch scam, eyeZy advertise functionality like being able to review your kids calls and messages, and track their wearabouts. In reality, all I could see was the current location, which Apples' Where's My Phone can do already and for free.
EyeZy will try and distract you with technical support, but the product does not work as advertised, and you need the target device to be jailbroken to make it work, which they don't tell you in the promotional videos.

Update: After syncing with my daughter’s phone during the initial upload, the program never updated any of the information (texts, etc) again. I contacted tech support several times and was given a couple of different things to do to reconnect, which didn’t help. I was told that since I have an iPhone that I had to make another appointment to reinstall. However, during that appointment the tech specialist informed me that their software has an issue with Microsoft. Due to policy, he could not tell me when this issue began or when it might be resolved. My options were to 1. Put my subscription on hold until the issue is resolved, 2. Buy a Mac, or 3. Connect to her iCloud and get 0% important information. Not what I paid over $400 for. Lesson learned, if you have an iPhone, don’t waste your money!

It was a bit of a lengthy process to get it installed to the phone but not terribly difficult. Quick time between texts on the phone to the dashboard.

Very helpful providing online support. Matthew Stone was friendly and gave clear instructions. Would definitely use again.

This is a scam . Do not purchase ! After we had it set up on target phone it never worked once!!! You can only talk to customer service support through an online chat or email. Every time they would ask me the same questions over and over I would share what they had told me to do. They would tell me no that’s not correct do this. It went on and on for three months we tried to get our money back and they refused.

I tried this on my son‘s iPhone, I connected it all the ways they said, and none of the ways showed me web history or app usage, if I connected via Wi-Fi, I could see some history , but you would have to be on the same Wi-Fi. Since he is leaving for college this fall that was not going to work.
I contacted them within the first week, on the webpage they do say they have a 14 day refund policy, they want you to agree that you understand how it works, and I did, but it was not clear that the Wi-Fi had to be the same network to actually show web history
I had paid for an annual subscription and requested a refund, they denied it and just told me to connect again, but I have connected and it does not work
I then asked if they would just charge me for the first month since I was within the 14 day. And refund me the rest of the annual subscription, they also refuse to do that.
I would definitely not use this company as they are not willing to stand behind their product and at least refund me what I’m not using.
I wasn’t even asking them to give it to me free just to charge me for the first month and give me back what I paid in the annual subscription

UPDATE on 8/20
they replied to this review, asking me to reach out to them. When I did, they still refuse to refund me, but instead offered free technical assistance. I did not have problems installing the app on my kids device. It just doesn’t show me web history or app usage on his phone. They still will not refund me

Agree with Richard. It's a con. I went in chat with agent before buying. He confirmed I didn't need access to target phone. I bought with him online and no sooner than buy the home screen informs me I need target phone. I immediately asked to cancel, like 2 minutes had gone by, he said.... I've passed it over to billing who will resolve it to your satisfaction. Billing are refusing. This company is NOT good, best stay clear.

I have already contacted support and sent them complaint and copy of chat transcript with support (lucky i saved it) and you told me to GO AWAY that it didnt matter that I had paid a minute earlier based on support agents WRONG advice, your polices didnt allow for refund.....hence why im here. whats the point of contacting you again ....you have my original email complaint just sort it. Ticket 6481600

We use the service to track the location of family members during vacations, and it really simplifies life.

This product uses fraudulent advertising practices. EyeZy doesn't advertise that you need to jailbreak your phone to access their promoted features, nor do they advertise that if you don't want to jailbreak the phone, you at least need to be on the same Wi-Fi network as the device you are monitoring. T The company has REFUSED to give me a refund of any kind and are extremely unhelpful and not timely in communication either.

This product uses fraudulent advertising practices. EyeZy doesn't advertise that you need to jailbreak your phone to access their promoted features, nor do they advertise that if you don't want to jailbreak the phone, you at least need to be on the same Wi-Fi network as the device you are monitoring. This information essentially rendering the product useless to me and I could only find this information out AFTER purchasing. I'm a tech-savvy person and I even spoke with customer service before purchasing...only to be misled and feel frustrated that I purchased a product I can't use. The company has REFUSED to give me a refund of any kind and are extremely unhelpful and not timely in communication either.

An excellent tool for monitoring child safety. I love that I can receive instant notifications about their location.

A huge thank you to Mr.Dan Barrett for the help he gave me. Quick and adequate answer. Thank you