Eyeglassesdepot 

I Have been asked to submit an edited review repeatedly. This company has lied in their response. My original frame was in PERFECT condition. The only issue was. Broken arm needing to be screwed back on. After getting an outrageous estimate to fix, I asked them to return my glasses (a gift from my91 year old Mom) and all of a sudden they could not find my original glasses. They sent a. 42.00 replacement for a 400.00 pair of sunglasses (Maui Jim) I repeat, read all the other horrible reviews and BEWARE!!!!!

I had an absolutely terrible experience with Eye Glass Repair in New Jersey. I sent them my sunglasses for repair, and instead of returning my original glasses, they tried to pass off a completely different pair with my lenses shoved into them. When I confronted them, they first insisted they had sent my original glasses back, but then admitted they had not—and even admitted they didn’t know if they still had them.
To prove my case, I even sent them a picture of me wearing my original glasses. After that, I never heard from them again. Complete frauds.
This business is dishonest, misleading, and untrustworthy. Based on my experience, I would strongly caution anyone against sending their glasses here.
Update after company reply:
Their reply is a complete lie. The face of my glasses was in perfect condition. 1 arm was broken only. When I asked for my glasses back, they said they did not know what happened to them; they must have discarded. This was after changing their story a minimum of 5 times. They NEVER asked for permission to discard. BEWARE of this company.

just received the glasses- one brand new and one repaired and I am very happy with both! Sam did great job finding the comparable frame and making sure the prescription was done according to the prescription. thank you Eyeglassesdepot!

I love expensive eyewear and unfortunately they break. Alex was awesome. I bought the wrong part and he walked me through returning and getting the right part. Professional easy and straightforward process. Eyeglass depot is now my go to for all eyewear, buying and repairs.

absolute worst company! sent them a $450 pair of Maui Jims, paid $154 to have the lens replaced (I had glass) but they replaced have ass with plastic ones instead, ruined my frames, I'm pretty sure these were someone else's frames since ours were still brand new, and only had them one month but had an incident that shattered the glass. The ones we received back have a broken arm that will not stay out, they fit extremely loose, and the glass wasn't even in the frame!!!!! I called them and they said send an email, so emailed them and they refuse to fix them! they told me to "take it to your local optical store and have them tighten it up I guess" and as far as fixing the lens "they are not glass anyway” and in the terms and conditions it does state that, that’s my fault on not reading that precisely. They said I could send them back again but it would take longer, and honestly I don’t trust them to send them back at this point! I can provide pics to those curious!

I decided to ship my Maui Jim sunglasses to Eyeglassdepot for minor repairs. They emailed me a prepaid USPS shipping label. I packaged my sunglasses in a Maui Jim container and that inside a box and delivered it to the USPS. about 2 weeks later, not having heard anything from Eyeglassdepot, I sent an inquiry to they responded the two days later stating: "Thank you for your patience regarding your repair order. According to the USPS tracking information, your package was marked as successfully delivered to our mail facility. However, after confirming with our facility team, they have informed us that the package has not yet been received or logged in.
There are a few situations where a package might show as delivered but not be physically received yet, including:
• A scan error or premature delivery scan by USPS
• Delivery to the wrong address or neighbor
• Package left in an unexpected location
• System update delays causing tracking to show delivered before actual receipt
We are closely monitoring the situation and will notify you immediately as soon as the package is located or arrives at our facility. We understand how important this is and appreciate your understanding as we work to resolve this matter."
After another week, and after verifying my package was delivered to them by the USPS I inquired as to the status again with Eyeglassdepot. It is at this point I was told that they do not insure their prepaid shipments to or from them because it is too expensive. Anotherwards, My $325+ sunglasses are just gone... After a couple more email exchanges, they offered to "I can give you these 2 parts to make you a frame". There was no mention of lenses. When I inquired about the lenses, they offered to sell me lenses but after several back & forths, would not verify if they were polarized and glass or not. I've just given up, I question the integrity of such an organization that fails to tell you their "free shipping" isn't insured, denies receiving shipments which the USPS has documentation they did receive, and then offers to sell you replacement parts but won't verify any information about the parts. I will buy a new pair of Maui Jims, rather than pay this company $100+ for unknown style/quality parts.
Use CAUTION with this company... I sadly learned the hard way, I hope you don't as well.

I had a very poor and unprofessional experience with Eyeglasses Depot. I posted a review and with 5 minutes had 2 emails and texts messages from 2 different numbers demanding I answer their call (before 6am).

One of the emails said my review is harming their family. My review wasn't emotional; I didnt call out specific people; I didn't use colorful language.

Earlier emails were unprofessional. One just said 'Dun'.

Updates:
5:27am Email - Why would you do this? (Responding to Google Review I posted)
5:32am Email - Its harmful to me ad my family Jessica.
5:41am Email - Please remove the review and lets go our seperate ways. I am the owner
5:42am Email - Pick up the phone I am calling you
5:42am Text - Pick up the phone I am calling you
5:43am Text - Give me a call back
5:56am Email - Let me know once you resolve the review as requested.
8:45am Email - My paralegal is drafting paperwork today that will be served upon you at
8:49am Email - You are going too see the legal results of posting false reviews over nothing and effecting small business.

Had my Costa blue lense sunglasses repaired. They look awesome. Might as well be a new pair at cost of repair. Very satisfied!
DaveM

Great product and great service! I will definitely use eyeglassesdepot again!

Worst experience!!! Sent in Maui Jim’s to be fixed and replace lenses. After over a month they were returned with the same damaged lenses loose in a box. I was told they accidentally shipped them back to me instead of to the “lab” to be fixed. Also i was told to send them back to be done. I said no and I wanted a refund. They quit answering my emails and calls.

I would go below 1 Star, if that was an option. Just before X-mas I contacted them about replacing the cracked lens on a pair of Maui Jim Stingrays. They sent me a box & a shipping label to send them my glasses. I was extremely delayed in packing them up with Holiday silliness etc. I quickly began receiving emails several times per day asking if I had sent them yet. When I finally did, I sent them an email that they were on their way. 2 days later I stopped receiving the pestering messages asking if I had sent them (maybe because they received them???). I waited a few days to allow for the repairs before I began asking the Status. I was told that they never received them. I began with the Post Office where I received a 4 page document clearly tracking the progress of the shipment with 36 different stops along the way including their mailbox complete with a picture of the box I sent. They claimed to have Human Kind's only PERFECT Tracking system that has NEVER made a mistake or lost track of a package in their long history in business!! NEVER MADE A MISTAKE EVER? I remain suspicious. I even had this post up months ago & they harassed & bothered me promising to make things right if I take it down. Once the Review was down they returned to their claim of perfection.

They had good service and pleasant people to communicate too

Sent this "company" two pair of Maui Jims for repair, one with a broken frame, one with scratched lenses. I did not give them the ok to repair and asked that they be sent back and even paid for return shipping. They repaired anyway and threw my old frames away. When they called to discuss the man aggressively came with an attitude when I asked who was calling, things got worse from there. He told me I still needed to pay for my repairs and were not willing to correct their mistake. When I asked for my property back the man told me he could send my lenses back but that's all they're responsible for. The timeline suggests that they knew they were supposed to send the glasses back but did the repairs anyway to collect the money.

Company has been very accommodating and communicative

No business operates with perfection, how they deal with unexpected issues is what is telling. Two separate issues came up in my order, and both were dealt with appropriately, and with honest professionalism. I appreciated that so much, especially during these crazy times with Trump's nonsense. We in Canada know how the few can negatively impact the many. Empathy, consideration and above all fairness is what we need to hang unto, even in our business transactions.

Eyeglass Depot returned my Maui Jim sunglasses with a replacement frame to me and I noticed a broken lens with from shipment or when the lenses were inserted into the frames. They worked with me and I returned the glasses and a new lens was installed and mailed back. I’m wearing them every day. Thanks

Will be coming back was very responsive and met all my needs pricing very reasonable.

They kept in very close contact, the price they offered was reasonable and seem to have it all completed in a very short period of time.

I sent them my Maui Jim's in the hard case for a nose piece repair as I'd done directly with MJ a couple times before. Apparently, there's fine print somewhere saying not to do that since the technicians might throw the case away. Mind boggling, but true. They apparently can't keep track of what customers send in or it's too hard to keep cases with the glasses so they just throw the cases away?!? I've traded a couple emails with them and all they do is refer to the "company policy". Oh, and they also put a brown nose piece replacement on my black sunglasses. Horrible service and no concern whatever with customer dissatisfaction. Seems like one and done with them. Unless they change their tune with my last email response to theirs, I STRONGLY recommend avoiding this company at all costs.

Very professional and trustworthy. Contacted me about a pair of glasses I bought over a decade ago. I'd barely worn them and they had another costumer who had requested the model I had. They had me send them back (they paid for postage) and gave me store credit. I ended getting 3 pairs of glasses with the store credit they gave me. Had them sent to me in less than a week! Two thumbs up and 5 stars!!

The Eyeglass Depot was very easy to work with. From start to finish I was notified of mailing, pricing, repair and return. I would recommend Eyeglass Depot.