I had a very good experience ordering my prescription glasses from EyeBuyDirecrt. The website was easy to use, and I like being able to try indifferent virtually and enter my prescription step by ste... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have been buying form here for about 2-3 years, and have had no problems ever. The glasses and frames that I purchased have been well made, long lasting, and the prescriptions have all been filled c... See more
Had a large range of options ranging from super budget to premium name brands. EBD is also the only glasses sight I could find that would let me sort and search by specific frame dimensions like lens... See more
its very stressful to pick glasses online in a hurry, when your glasses break. Thankfully this website made it easy for me to go back and forth through thousands of options while freaking out to my bo... See more
Company details
Written by the company
EyeBuyDirect has a consumer rating of 4.5 stars from 18719 reviews indicating that most customers are generally satisfied with their purchases. Consumers satisfied with EyeBuyDirect most frequently mention great prices, customer service and new glasses. EyeBuyDirect ranks 1st among Sunglasses sites.
Contact info
177 E Colorado Blvd, 91105-1986, Pasadena, United States
- 1-855-393-2891
- leo@eyebuydirect.com
- www.eyebuydirect.com
4.5
Excellent
35K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 24 hours
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Website payment kept locking up
Website payment kept locking up. It took four tries to do a simple transaction. Unacceptable. Please make this better. Thanks.
11 September 2026
Unprompted review
Reply from Eyebuydirect
Dear Davey,
Thank you for sharing your feedback. We’re sorry to hear about your experience and want to resolve this for you.
We tried to send a request for clarification about your concern, but we did not get any information to contact you.
Since you are important to us, please accept the coupon code VIP30 for the inconvenience and for your future purchases.
Terms and Conditions Apply:
* Applicable only to frames $15 or more and cannot be on sale.
* Offer subject to adjustment due to modifications, returns, cancellations, and exchanges.
* Maximum 6 frames per order.
* Offer cannot be combined with any other coupons or discounts.
* Offer can only be used once a year.
We value your comment, and we assure you that we constantly improve our services to provide satisfaction to our customers; our family.
You can always call us at 1-855-393-2891(US) and we are available to assist you 24/7 or 1-800-734-918 (for Australia) during business hours (8:00 AM - 5:00 PM), Monday through Friday, EST or simply send us an email at eyecare@eyebuydirect.com.
Thank you and have a great day!
Website is easy to navigate
Website is easy to navigate. Great prices and the process was very smooth.
11 September 2026
Unprompted review
customer service was very helpful with…
customer service was very helpful with helping me read my prescription and ordering was painless
11 September 2026
Unprompted review
My go-to for glasses
Website is very easy to use and there's a wide variet of lenses for all budgets. If I had to quibble, the tint previews are not particularly representative of what it's actually gonna look like in person and the Try-On function always puts the glasses too high on my face so the function is only passably useful, although I understand how difficult conding something like that can be and I appreciate that it's there at all.
11 September 2026
Unprompted review
Quick and easy to order
Quick, easy and cheap. Lost my eyes at the airport. Thankfully these deliver quickly.
11 September 2026
Unprompted review
Website easy to navigate
Website easy to navigate. Have bought multiple pairs throughout the years. Get exactly what you pay for. Very straightforward and no-nonsense process.
11 September 2026
Unprompted review
Cutomer service and ordering
I tried to order these glasses 4 times and could not do it on my phone. I had to use my work computer and that still look a long time.
Then my glasses were stolen on a plane 2 WEEKS after i got my new glasses. I was told it was my own negligence that allowed them to be STOLEN and they would not give me a replacement or at a discount. I was look to look for coupons and reorder. I had to wait a month to save and order. and now ill wait another week+ to get my glasses.
11 September 2026
Unprompted review
Reply from Eyebuydirect
Dear Shannon,
Thank you for sharing your feedback. We’re sorry to hear about your experience and want to resolve this for you.
We tried to send a request for clarification about your concern, but we did not get any information to contact you.
Since you are important to us, please accept the coupon code VIP30 for the inconvenience and for your future purchases.
Terms and Conditions Apply:
* Applicable only to frames $15 or more and cannot be on sale.
* Offer subject to adjustment due to modifications, returns, cancellations, and exchanges.
* Maximum 6 frames per order.
* Offer cannot be combined with any other coupons or discounts.
* Offer can only be used once a year.
We value your comment, and we assure you that we constantly improve our services to provide satisfaction to our customers; our family.
You can always call us at 1-855-393-2891(US) and we are available to assist you 24/7 or 1-800-734-918 (for Australia) during business hours (8:00 AM - 5:00 PM), Monday through Friday, EST or simply send us an email at eyecare@eyebuydirect.com.
Thank you and have a great day!
Can't beat these prices for quality…
Can't beat these prices for quality Eyewear and ordering is so fast and simple. Great job all around 👏
11 September 2026
Unprompted review
DO NOT PURCHASE FROM THIS COMPANY
DO NOT PURCHASE FROM THIS COMPANY. Would give 0 stars. If you want to get bombarded with emails to ‘authorize the card because the merchant is asking for it’, multiple times, only to have your card defrauded and random/worldwide charges show up in the $100’s of dollars, then shop here.
10 September 2026
Unprompted review
Reply from Eyebuydirect
Dear Kian,
Thank you for sharing your feedback. We’re sorry to hear about your experience and want to resolve this for you.
We would like to request your contact details such as your complete name, phone number and email address so we can assist you accordingly.
We appreciate your patience and look forward to resolving this promptly.
Thank you.
GREAT COMPANY EASY TO ORDER ON LINE
GREAT COMPANY EASY TO ORDER ON LINE
10 September 2026
Unprompted review
I tried to add a second pair and your…
I tried to add a second pair and your website is ridiculous. Should have a continue shopping or a way to order more than one pair. Not an easy ordering system at all.
10 September 2026
Unprompted review
Reply from Eyebuydirect
Dear Bonnie,
Thank you for sharing your feedback. We’re sorry to hear about your experience and want to resolve this for you.
We would like to request your contact details such as your complete name, phone number and email address so we can assist you accordingly.
We appreciate your patience and look forward to resolving this promptly.
Thank you.
EZ will use it again
10 September 2026
Unprompted review
The Ai lens helpbot isn't any better…
The Ai lens helpbot isn't any better than the old way of picking choices one at a time. If its there then it needs to be good enough to help make decisions about color, shape, which sun options fit needs better, etc. I tried asking it and some of the results were incorrect. Also I'm a long time customer and prices are starting to get a little high. Its not a good look to now be forced to add on packages when back then I could get in and out under $80-100 per pair easily. Still I prefer eyebuydirect to other shops. Oh and its sad to see some of my favorite styles be discontinued.
10 September 2026
Unprompted review
My niece told me about you and she…
My niece told me about you and she loves it. So here i am
10 September 2026
Unprompted review
bait and switch pricing
Everything time i come on here the glasses are more and more expensive and why do i get upcharged for something standard. this is turning into bait and switch. this will be my last order. my eye doctor is starting to be cheaper.
10 September 2026
Unprompted review
Reply from Eyebuydirect
Dear Tiffany,
Thank you for sharing your feedback. We’re sorry to hear about your experience and want to resolve this for you.
We tried to send a request for clarification about your concern, but we did not get any information to contact you.
Since you are important to us, please accept the coupon code VIP30 for the inconvenience and for your future purchases.
Terms and Conditions Apply:
* Applicable only to frames $15 or more and cannot be on sale.
* Offer subject to adjustment due to modifications, returns, cancellations, and exchanges.
* Maximum 6 frames per order.
* Offer cannot be combined with any other coupons or discounts.
* Offer can only be used once a year.
We value your comment, and we assure you that we constantly improve our services to provide satisfaction to our customers; our family.
You can always call us at 1-855-393-2891(US) and we are available to assist you 24/7 or 1-800-734-918 (for Australia) during business hours (8:00 AM - 5:00 PM), Monday through Friday, EST or simply send us an email at eyecare@eyebuydirect.com.
Thank you and have a great day!
very easy ordering
very easy ordering, will see how well the glasses work.
10 September 2026
Unprompted review
So Many Frames to Choose From
The glasses are cute, there are a lot of colors and styles to choose from. The customer service rep that I spoke to by phone was very helpful, knowledgeable and friendly. I wish the glasses I really loved come in a smaller frame size but I am glad I could get something similar. The reasonable prices are the best part.
10 September 2026
Unprompted review
Run from this place no Americans on…
Run from this place no Americans on cust service and they lie about refunds!!!
I have then given 2 chances to get my lens right. Never did . It was thru insurance so I talk to that dept they told me keep glasses they would refund . Got insurance benefits letter they still charged my insurance now I can't get another pair of glasses. Have been on phone for 1hr with eyebuy direct hung up on a times 3rd call been on hold 10mins. Waiting for ins dept to pick up.
I will add a addendum to my review.
Finally after 4 tries. I found credit was as well given to insurance company.
I still am tired of talking to non American Customer Support people.
Not a prejudice opion. Every countries way of life,mindset,is totally different.
So here American Support. Your Customer Experience will be better
8 September 2026
Unprompted review
Reply from Eyebuydirect
Dear Gene,
Thank you for sharing your feedback. We’re sorry to hear about your experience and want to resolve this for you.
We would like to request your contact details such as your complete name, phone number and email address so we can assist you accordingly.
We appreciate your patience and look forward to resolving this promptly.
Thank you.
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