Extak Reviews 302

I'd seen the reviews on here before I phoned so wasn't really expecting what I'd ordered to ever arrive. Got probably the same story blah blah leading to the chargeback spiel. Didn't really spend that much so didn't feel like harassing some poor student or whoever they have on the phones at these places over it all. Of course it's not good enough, so I just hope adding my voice to these opinions might help those who've lost a lot of money over whatever this company is up to. I've rated one star as although personally I didn't feel as if the experience was of malicious intent, there just seems too much of it going on that there is none.

This is how my transaction went:

1. Placed order
2. Money taken and got an estimated delivery date
3. Two weeks pass delivery date over, no e-mails on order status and no item
4. I call them to find out that the item is not in stock and this is when my order status gets updated. I had to call them to find out or I would have waited forever.
5. I advised them I want a full refund so they tell they have raised it with the Returns department.
6. Three weeks pass and no refund or e-mails to notify of anything.
7. I call them up and they say they will chase it.
8. I get an e-mail later saying they cant issue a refund and i have to call my bank and file a dispute to get my refund, seriously WTF?!
9. I call my bank and had to go out my way and spend my time to get my money back, worst company ever!

Worst company ever, please avoid with your life!

Ordered product over a month ago, nearly a month later than the suggested delivery date and no sign of the product. emails unanswered but they have the money. Will keep trying, but have ordered the product elsewhere

I ordered a printer cartridge on 10th October, the money was taken from my account on 14th October and then nothing. Various phone calls and emails later, it appears they had 'problems' with my order which I cancelled and asked for a refund.Now they cannot give me my refund due to 'problems with their previous payment merchant'. They suggest I pursue it with my bank.
Draw your own conclusions

Ordered new PC at beginning of October. Never turned up. Was ringing them loads of times being held in queue for up to half hour only to be put onto voice mail. Couldn't leave message coz it was FULL!!
Just got my phone bill and YIP you guessed it bloody £90.00.
To date still no PC.
I've cancelled order by email but had nothing back to confirm its been cancelled, so £296 out of pocket for PC plus £90 for phone calls.

Ordered a Wii on the 3rd October and money taken from credit card. Order was cancelled and advised I would get a refund. Credit Card statement came and no refund. Called today 5th November and have been advised that they can''t refund my money due to a merchant bank problem and I need to contact my Credit Card company to dispute the transaction and get a refund. I will now be refunded by credit card company in 30 days. Overall 2 months to get my month back for something that was never in stock or sent. I would go else where if I was you.

Ordering process was easy with a promise items should be dispatched in a few working days - After 3 weeks of waiting the items were chased and an apology received for the delay. Communication received then advised that due to a delay shipping would be 5 to 7 days. Items arrived after the 7 days. Poor start, great finish.

This is not really a review, but no item has arrived yet to discuss.
It's over three weeks since placing an order that was to be delivered on 18 October.
Calling the extak number proved unhelpful, as it moved from holding in a queue, to voicemail, and finally to 'unable to accept new messages'.
Any advice?

Disgraceful. I ordered a birthday present for my 8 year old granddaughter 3 weeks ago. The birthday came and went . No present and although promised an immediate refund 2 weeks ago, no refund either.Now in the hands of my credit card company.

This is the last message I got from them:
******************************************************
Dear Customer,

We are contacting you in regards to your refund owed to you. Due to complications that have arisen with our previous payment merchant this has affected our ability to process your refund, we must unfortunately notify you that you will need to file a dispute with your bank for the transaction, as we are unable to complete the refund from our side.
In many cases this should be straightforward and quick.

Chargebacks are there to protect the consumer in situations where they are unable to receive their funds back via normal methods.

We realise that this is asking more of you than is normally expected, and we can only apologise for this, and any inconvenience this may cause you.

Should you have any issue regarding this, please let us know and we will see what we can do to try to help further. We regret that we are unable to refund your transaction and hope that your bank can assist you with a swift conclusion.
---
Kind Regards
Customer Service
Extak
*********************************************

This company is MENTAL!

Placed an order on the 10th, chased on the 21st only to be told it had not been shipped and would be with me in 5 working days. Chased a second time on 31st where they still couldn't tell me if it has been dispatched. Waste of time on all accounts.

did not receive the camera and they could not issue a refund so I had to go through my bank to get the money back.

I ordered a scanner and was advised the order would take up to 5 days to arrive. I noticed that the price (over £160) had been deducted from my credit and when the scanner didn't turn up I tried to ring Extak but after a few minutes a recorded message told me I could not leave a message. I checked the Extax website to find the scanner I had ordered was not in stock. Several emails later regarding the refund of my money I received one which said Extak was unable to credit my card and that I must go through my credit card company for them to make a claim.
Never again.

Exactly as last reviewer ... item (nearly £400) was not delivered, then I was told could I wait 5-7 days. I asked if it would definitely be delivered in that period an was Emailed today as below ...

"We are contacting you in regards to your refund owed to you. Due to
complications that have arisen with our previous payment merchant this
has affected our ability to process your refund, we must unfortunately
notify you that you will need to file a dispute with your bank for the
transaction, as we are unable to complete the refund from our side.
In many cases this should be straightforward and quick.
Chargebacks are there to protect the consumer in situations where they
are unable to receive their funds back via normal methods.
We realise that this is asking more of you than is normally expected,
and we can only apologise for this, and any inconvenience this may cause
you.
Should you have any issue regarding this, please let us know and we
will see what we can do to try to help further. We regret that we are
unable to refund your transaction and hope that your bank can assist you
with a swift conclusion."

I don't know how to proceed from here & simply cannot afford to lose this money. DO NOT BUY FROM EXTAK

We ordered a product and a week later it was still not out for shipment. After calling a number of times and not getting though I emailed regarding the delivery. I then received a reply stating that the product ordered was out of stock. I found this inacceptable as they were more than happy to take the money and keep quiet for as long as possible! When requesting a refund for the item I was told that they are unable to do this as they hay have had an issue with the payment merchant so I should dispute it with the bank. Overall I was extremely dissatisfied with the service and would not recommend Extak to anyone.

No delivery on time

Ordered some Duplo for my Daughter. Order never came. No response from messages left and not able to get passed number 3 in the queue. Raised dispute with bank. Am now reporting to Trading Standards. How is this company still in business? DO NOT USE THIS COMPANY. I checked Companies House website to check this was a registered business before ordering, I just wished I had delved a little further and found the reviews.

Completely unscrupulous
My money was taken but the order was not filled for two weeks
There is no way to get through to the company on the phone
Absolutely unacceptable

Don't buy ANYTHING from this outfit......... EVER

PURCHASED 2 IN STOCK GOODS TO THE VALUE OF £210 ON THE 14TH OCTOBER, 10 DAYS LATER AFTER I CONTACTED EXTAK TO ENQUIRE AFTER MY ORDER THEY WOULD GET BACK TO ME! 3 DAYS AFTER THAT I CONTACTED AGAIN AND CANCELLED THE ORDER, CUSTOMER SERVICE IS ABSOLUTELY NON EXISTENT, NO QUESTIONS WERE ANSWERED REPEATEDLY! I RECEIVED AN EMAIL CONFIRMING MY CANCELLATION AND NOTIFYING I`D RECEIVE A FULL REFUND - WELL, BELIEVE IT OR NOT A SECOND EMAIL ARRIVED NOTIFYING ME THAT THEY COULD NOT IN FACT REFUND MY £210! i HAVE TO GO THROUGH MY BANK TO RETRIEVE MY MONEY!! THEY ARE A BUNCH OF CROOKED, SCAMMING AMATEURS AND I WILL BE REPORTING THEM TO TRADING STANDARDS! PAYMENT SHOULD NOT HAVE BEEN TAKEN WHEN THEY CLEARLY HAD NO INTENTION OF FULFILLING THIS ORDER!

*****GOT MY REFUND THROUGH MY CARD ISSUER TODAY 21/11/13 *****
** Extak Are Disgusting Thieves, Why Are They Still Trading **