Express Appliances Reviews 

2,590
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 526 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the delivery team for being helpful, polite, and handling the setup process smoothly and quickly. People also appreciate the supportive staff who answer questions politely and manage inquiries efficiently over the phone. Consumers value the affordable rental options that provide access to essential household goods. Some reviewers were not happy with faulty appliances and occasional rude behavior from customer service representatives. Consumers also mentioned issues like delayed collections, missed appointments, or problems with items breaking down prematurely. A few individuals experienced difficulties getting replacements or resolving repair issues smoothly.

What people talk about most

Staff

People report positive experiences with staff, highlighting the polite, professional, and friendly nature of... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting speedy shipping and... See more

Service

Reviewers highlight positive aspects of service, noting efficient and reasonably priced appliance rentals... See more

Product

Consumers find product experiences to be mixed. While many people report receiving brand new, high-quality... See more

Customer service

Users describe positive interactions with customer_service, noting that staff and engineers are polite,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I rented a cooker, the gentlemen who came to Install it were polite down to earth guys . Told me everything they were doing to install the appliance and showed me how everything works on, told me abo... See more

Rated 5 out of 5 stars

Amazing service from start to finish The two guys who came to deliver and install my washing machine went above & beyond! Always so easy to get through to speak with someone …which is rare t... See more

Rated 5 out of 5 stars

The process was so simple and fast , I am truly over the moon with this company . There white goods are in excellent condition , delivery service was hassle free and on time . I feel so secure that if... See more

Rated 5 out of 5 stars

I have been renting for 18 months and rent a Washing machine, chest freezer and dishwasher excellent service from start to install. Prices are aggreable. Washing machine broke rang them and had ano... See more


Company details

  1. Appliance Rental Service
  2. Appliances Customer Service

Written by the company

Electrical appliances available for rent - including kitchen appliances, televisions, home entertainment and technology.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 11% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(2,590)

512 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great renting company

Genuinely was unsure about this site, and no credit checks etc but wow I've had nothing but amazing service, super fast delivery and great phone. I really do recommend this site to anyone wanting to rent appliances out. Just one little moan you could expand the phone range a bit more but that's all. Really happy and Impressed.

1 May 2026
Unprompted review
Rated 5 out of 5 stars

Easy application form excellent service…

Easy application form excellent service with replying and answering questions sorting everything out in the easiest way to change tv I picked , very helpful with full process I’m grateful to them excellent customer service

29 April 2026
Unprompted review
Rated 5 out of 5 stars

Needed a dryer and washing machine .

Needed a dryer and washing machine as the door on our dryer had fell off and wasing machine was making nose like the bearings had gone. Call your company and ordered a washer and dryer. They were delivered and fitted within a couple of days. Great customer service and exelent products.

27 April 2026
Unprompted review
Rated 5 out of 5 stars

It was a easy straight forward process…

It was a easy straight forward process I was bit reluctant at first because so many sites around what aren't what they say they are ...but this one is genuine received my phone no problems phone in new condition my only criticism would be is a better range of phones maybe one for the future otherwise great conpany

28 April 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant Company

Brilliant Company, very helpful, pleasant Staff over the phone. IAM impressed by the Quick service from ordering what you want and the delivery date, that you can choose. Easy payments via Direct debit. I can Honestly say I have used this company for over 3 years, if not more. All I can say please keep up the good work that you all do ,. Kind regards Philip Dalton.

24 April 2026
Unprompted review
Rated 5 out of 5 stars

First class service

Straightforward application process, delivered on the date and time stated, delivery drivers very professional and friendly installed washing machine quickly, highly recommend this company, great service from start to finish.

25 April 2026
Unprompted review
Rated 5 out of 5 stars

Chest freezer

Ordered a chest freezer.
Brand new appliance was delivered swiftly by a friendly, professional guy, who offered to help me with it.
I’m very happy with the product and service.
So far so good!

27 April 2026
Unprompted review
Rated 5 out of 5 stars

I've had my new washing machine…

I've had my new washing machine delivered this morning and I'm very pleased with it.and also the delivery men were amazing.thankyou so much.im considering having a fridge freezer off you as well ❤️‍🩹

28 April 2026
Unprompted review

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