Express Appliances Reviews 

2,592
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 526 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the delivery team for being helpful, polite, and handling the setup process smoothly and quickly. People also appreciate the supportive staff who answer questions politely and manage inquiries efficiently over the phone. Consumers value the affordable rental options that provide access to essential household goods. Some reviewers were not happy with faulty appliances and occasional rude behavior from customer service representatives. Consumers also mentioned issues like delayed collections, missed appointments, or problems with items breaking down prematurely. A few individuals experienced difficulties getting replacements or resolving repair issues smoothly.

What people talk about most

Staff

People report positive experiences with staff, highlighting the polite, professional, and friendly nature of... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting speedy shipping and... See more

Service

Reviewers highlight positive aspects of service, noting efficient and reasonably priced appliance rentals... See more

Product

Consumers find product experiences to be mixed. While many people report receiving brand new, high-quality... See more

Customer service

Users describe positive interactions with customer_service, noting that staff and engineers are polite,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I rented a cooker, the gentlemen who came to Install it were polite down to earth guys . Told me everything they were doing to install the appliance and showed me how everything works on, told me abo... See more

Rated 5 out of 5 stars

Amazing service from start to finish The two guys who came to deliver and install my washing machine went above & beyond! Always so easy to get through to speak with someone …which is rare t... See more

Rated 5 out of 5 stars

The process was so simple and fast , I am truly over the moon with this company . There white goods are in excellent condition , delivery service was hassle free and on time . I feel so secure that if... See more

Rated 5 out of 5 stars

I have been renting for 18 months and rent a Washing machine, chest freezer and dishwasher excellent service from start to install. Prices are aggreable. Washing machine broke rang them and had ano... See more


Company details

  1. Appliance Rental Service
  2. Appliances Customer Service

Written by the company

Electrical appliances available for rent - including kitchen appliances, televisions, home entertainment and technology.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 11% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(2,592)

515 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Highly recommend

Ive been with this company for a while, they have been helpful and professional. The range of appliances are great. The piece of mind what comes with renting is great. Highly recommend 👌

4 May 2026
Unprompted review
Rated 5 out of 5 stars

I rented a dryer

I rented a dryer, couldn't have for a better one, it does what it says. Very quiet machine. I couldn't be more happier with it.

20 June 2026
Unprompted review
Rated 5 out of 5 stars

Amazing service from start to finish

Amazing service from start to finish

The two guys who came to deliver and install my washing machine went above & beyond!

Always so easy to get through to speak with someone …which is rare today as usually get pushed about from one department to another or have a robot chat bot…

Highly recommend 🙌

1 May 2026
Unprompted review
Rated 5 out of 5 stars

This company is fantastic

This company is fantastic. Sometimes we just can't afford things out right and having the opinion to rent is fantastic.

Everything was super simple. Filled out the form sent over my ID and received my order a few days later

11 May 2026
Unprompted review
Rated 5 out of 5 stars

Staff on the phone are absolutely…

Staff on the phone are absolutely excellent, so kind, so helpful and just polite makes a refreshing change nowadays. Delivery guys are the same really nice blokes, helpful and friendly. I would highly recommend this company. You do pay more but that’s the privilege for paying slower I guess. Great company obviously run very very well by owner.

17 June 2026
Unprompted review
Rated 1 out of 5 stars

Waste of time

Family tried to rent a dryer from here. When it arrived to the home, they refused to deliver it because the house was a HMO before they moved in. The website does not mention not catering to HMOs! Everyone in the house is family and renting together, so in this sense, it was not considered a houseshare as everyone was renting together within one family unit. They simply saw numbers on the door and said they won't deliver!

Make your policies more clear as to not waste people's time.

2 June 2026
Unprompted review
Rated 5 out of 5 stars

Brill company

From start to finish , we've had a great experience with this company so far ! The whole process has been so quick and simple and the two fellas that delivered our new washer were so friendly and polite ! 100% recommend to anyone !

3 June 2026
Unprompted review
Rated 1 out of 5 stars

The delivery was supposed to be on 10…

The delivery was supposed to be on 10 June, but nobody contacted me to let me know there was an issue or delay. I stayed home all day waiting for the delivery, which was very disappointing and frustrating.

Because of this poor communication and very poor customer service, I decided to cancel my order.

11 June 2026
Unprompted review

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