I was/am the victim of fraud- as two accounts were opened in my name , without my knowledge. This led to some embarassment and concern, but Experians agents were quickly onto my issue and it appears... See more
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Review summary
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Contacted Experian after fraud activities linking to my other address (former rental property). Though no impact on my credit ratings because I have never lived there but Experian gave some good advic... See more
Company replied
I have used Experian for a long time to keep an eye on my credit score. My score has fluctuate recently but shot up again today. So it's a good guide as to how markets and financial traits are moving.... See more
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My query/ question hasn't been cleared in full yet, and it took some time to get through to a real person. But the real person was helpful and went the extra mile to attempt to get the issue resolved
Company replied
Company details
- Credit Bureau
- Alternative Financial Service
- Credit Reporting Agency
- Online Marketplace
- Price Comparison Site
Written by the company
Check your credit report and score from Experian UK. Our free credit check provides your credit history and rating online.
Contact info
United Kingdom
- www.experian.co.uk
3.9
Great
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Tommy was super efficient but at the…
Tommy was super efficient but at the same time friendly. He knows his subject well and has a great can do attitude which results in great customer service. Thank you !
5 August 2026
Reply from Experian
Hello, Aurelija. Thank you for such fantastic feedback! We're really happy to hear this and will make sure that your comments are passed on to Tommy! Thanks, Neil.
Your app is easy to use but I would…
Your app is easy to use but I would like to know how too increase my score without paying a fee
5 August 2026
Reply from Experian
Hello, Mary. We're pleased to know you found the app easy to use. If you would like to know more about what affects a score and how to improve it, please take a look at our wesbite which has a number of guides that can help. Thanks, Neil.
Patience and knowledge of the advisor.
4 August 2026
Reply from Experian
Hello. Thanks for your review and your kind comments, we will be sure to pass them onto the team. Thanks, Neil.
Probably the best £15/month that I have…
Probably the best £15/month that I have spent, coupled that to some first class service, which you rarely see today.
24 July 2026
Reply from Experian
Hello, Mark. That's great! We're really glad that we've been able to help, and love this feedback! Thanks, Neil .
Reply from Experian
Hello, Vishaben. Thanks for your feedback! We're really glad you had a good experience. Thanks, Neil.
Prompt response
4 August 2026
Reply from Experian
Hello, Yetunde. A quick reply is something that we always aim to provide, so we really appreciate your feedback! Thanks, Neil.
Reply from Experian
Hello, Lisa. Thanks for your kind comments, we're glad our team were able to help! Thanks, Neil.
Due to a recent fraud against me and a…
Due to a recent fraud against me and a hard search taken in my name Experian have been excellent in helping me sort the issue out.
3 August 2026
Reply from Experian
Hello, Geoff. We understand how stressful fraud can be, so we're glad to know our team were able to help. Thanks for sharing your feedback. Thanks, Neil.
Powerless and Unhelpfull just take money and do nothing
The way these companies have the nerve to charge people every single month is beyond me. They act like gatekeepers to your credit file, yet even when you provide clear evidence proving errors and fraudulent activity, they refuse to remove anything. They’re toothless — no real authority, no accountability — and they operate as puppets for the debt buyers who dominate the UK market.
Anyone dealing with them should be extremely cautious. When you’re a victim of fraud, they offer no meaningful support, no protection, and no urgency. Meanwhile, your credit file continues to drop day by day because they won’t correct the inaccurate data they’re responsible for maintaining.
5 August 2026
Unprompted review
Reply from Experian
Hi John,
I'm sorry to hear how strongly you feel about your experience.
I can understand why this would be particularly frustrating if you're dealing with information that you believe is inaccurate or the result of fraud. When you're worried about the impact on your credit file, it's understandable to want the matter resolved quickly and feel disappointed when that doesn't happen.
While we can raise disputes and work with companies to investigate information on your credit report, we can't remove or amend data without the agreement of the organisation that supplied it. The information we hold belongs to the lender, and any changes must be authorised by them before we can update our records.
I appreciate that this may not be the outcome you were hoping for, but please be assured that we'll act on any instructions we receive from the lender as soon as they're provided.
Thank you for taking the time to share your feedback.
Kind regards,
Stefan.
One stop shop for your financial health…
One stop shop for your financial health check and experian provides the best analysis monthly.
3 August 2026
Reply from Experian
Hello, Chuks. So good to know that our service is helpful you keep on top of your financial health. We’re really happy that you shared this feedback with us! Thanks, Neil.
Thanks, .
Reply from Experian
Hello, this is good to know! We appreciate you trying our service and sharing your positive experience! Thanks, Neil.
Reply from Experian
Hello, Ram. What a great review! We're really pleased you like the service! Thanks, Neil.
Helpful Advice
Clear and simple instructions on what loans, credit cards are available without effecting my credit rating.
Over advice on what is effecting my credit rating andhow to fix it.
5 August 2026
Reply from Experian
Hello, David. Thanks for trying our comparison service we really appreciate your feedback and wish you all the best in your continuing credit journey! Thanks, Neil.
Positive actions
I wish to raise a formal complaint regarding the apparent delay in updating my credit information following the early repayment/settlement of my account.
I find it concerning that lenders appear to be able to record late payments, arrears and other negative information against a customer’s credit file promptly, yet when an account is paid off early or a balance is settled, the corresponding positive information does not appear to be processed with the same level of urgency. Raising concerns and complaints should not take a month
4 August 2026
Reply from Experian
Hi Terence,
I'm sorry to hear you're disappointed with the time it's taking for your credit report to be updated.
I can understand why this feels frustrating, especially when negative information can seem to appear quickly, while updates reflecting a settled or repaid account don't always appear as soon as you'd expect.
We don't control when lenders send us updates. In most cases, lenders provide updated account information on a regular reporting cycle, and we typically receive these updates every 6 to 8 weeks. Once we receive updated information from a lender, we'll update your credit report accordingly.
I've also raised your complaint with the appropriate team, and they'll be in touch with you shortly.
Thank you for taking the time to share your concerns.
Kind regards,
Stefan.
Please improve my credit score
They emailed asking for a review. Hoping this helps my score go up.
4 August 2026
Reply from Experian
Hi George,
Thanks for sharing your review.
I hate to be the bearer of bad news, but neither having an Experian membership nor leaving us a review will give your credit score a boost!
That said, if you're looking to improve your Experian score, you'll find plenty of information, tips and guidance within the app and on our website to help you understand the factors that can affect it.
We appreciate you taking the time to leave your feedback, and hopefully your score heads in the right direction for all the right reasons!
Take care,
Stefan.
Waste of Money
Quite why anyone would pay for information that is freely available elsewhere, is a mystery to me.
4 August 2026
Reply from Experian
Hi,
I'm sorry to hear you feel this way.
I can understand your point of view, especially if you've found similar information available through other services and don't feel there's enough value in paying for additional features.
You can access your Experian credit report and score through a free Experian account, while our paid memberships offer extra tools and services that some customers may find useful. We appreciate that those additional features won't be the right fit for everyone.
Thank you for sharing your feedback.
Kind regards,
Stefan.
The lady i spoke to was very helpful…
The lady i spoke to was very helpful and couldnt do more to help me.
4 August 2026
Reply from Experian
Hello, David.
Thank you so much for taking the time to leave your review.
We're love to hear that you received such kind and helpful assistance from our team.
Our team works hard to provide excellent support, and it's always great to know that our efforts are being seen.
Thanks, Stuart.
Excellent service clear information…
Excellent service clear information given total breath of fresh air in today’s climate thank you
4 August 2026
Reply from Experian
Hello, Christine.
Thank you for sharing your positive 5-star experience with us.
We are so pleased to hear that you found our service to be excellent and that the information provided was clear.
Thanks, Stuart.
limited without paid subscription
The app sends you notifications of changes - like "a new hard search", but when you go into the app it will not show you without a paid subscription. So really playing on people's fears rather than being useful.
The best thing is to turn off all notifications and then periodically open the app and view your full free report to see if there is any changes. Two stars because being able to view your full report from within the app is far easier than the web version where you apply and they send a code before you can view.
4 August 2026
Reply from Experian
Hi Nic,
I'm sorry to hear you feel this way.
I can understand why receiving a notification about a change to your credit report, only to find that the information you're looking for isn't immediately available to you, could be frustrating.
You can access your Experian credit report and score through a free Experian account, and we appreciate your feedback regarding how information is presented within the app. We understand that customers want to clearly understand what's changed on their report and why they've received a notification.
It's good to hear that you've found the app an easier way to access your credit report compared with requesting a statutory report, and we appreciate you taking the time to share both the positives and the areas where you feel we could do better.
Kind regards,
Stefan.
Poor experience
I shouldn't have to pay, use the mobile app or jump through hoops to get a 'statutory report'.
It's my data!
4 August 2026
Reply from Experian
Hi Huw,
I'm sorry to hear you've had a poor experience.
I can understand your frustration. When the information relates to you, it's understandable to feel that accessing it should be as straightforward as possible.
You can access your Experian credit report and score through a free Experian account, and you're also entitled to request a statutory credit report free of charge. That said, I appreciate your feedback regarding the process and that you feel it involves more steps than it should.
Thank you for sharing your thoughts with us.
Kind regards,
Stefan.
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