Expedia Reviews 11,694

I entered credit card info and it said that it couldn’t process that info. Tried a second card and it went through. I now have charges on both cards. Expedia says that isn’t possible. Clearly it is.

I NEVER USED THIS SITE AND IM SIGNING UP JUST TO SAY

DO NOT USE EXPEDIA!

I was trying to cancel a flight (how easy) I have called them 10 times and they were just saying there is nothing we can do cuz their tickiting team is not answering

Like how’s that my problem? And they kept saying there’s nothing I can do

They emailed the “team” but it’s just bs cuz they emailed them 10 times before

In a nutshell DO NOT USE THEM just book straight from the airlines with offices so they can have some accountability

I booked a rental car through Expedia and received a full confirmation with no issues.
Later, when I tried to modify the reservation, I was sent back and forth between Expedia and the rental company multiple times. Neither side wanted to take responsibility.
So I went directly to the rental location, and that’s when I found out the real problem.
The rental company does not rent to local residents with a Florida driver’s license.
This was NEVER clearly disclosed during the booking process.
Let that sink in: Expedia allowed me to complete and confirm a reservation that was not even valid based on the rental company’s policy.
If I hadn’t gone in person ahead of time, I would have shown up on the day of my trip with no car.
That’s not a small inconvenience that’s a complete failure of the booking system.
Expedia should:
Clearly flag major restrictions like this before checkout
Prevent bookings that violate partner policies
Take responsibility instead of redirecting customers in circles
Instead, I wasted time, dealt with unnecessary stress, and had to chase down a refund that should have been automatic.
This experience seriously damaged my trust in using Expedia for future bookings.
Use caution when booking through third-party platforms, you may not be getting the full picture.

Extremely bad customer service, will never use Expedia again

I find this site reasonable

In 2025, we cancelled our original flight due to a family emergency. We received a flight credit from Expedia to use the following year before June when it would expire. My mom called to the redeem the credit for a flight on April 21-28, 2026. On April 2, Expedia cancelled the flight for no explanation. The rep said that he could see the flight on Delta's side, but not on Expedia's, and my mom didn't get an explanation from the supervisor. Delta honored the flight credit on the itinerary number, and luckily, the Delta agent waived the change fee and the additional fare difference.

Don't trust Expedia! They're a sham!

Booked a car reservation, price was wrong. No help from customer service.

It’s hard to believe that a company with such a well‑known name would play games with trip protection insurance. My conference was canceled, which forced me to cancel my airline tickets. When I submitted a claim, it was denied because coverage only applies to cancellations due to illness or injury. Yet when promoting the trip protection program, Expedia advertises “100% cancellations covered.” I admit I didn’t read the fine print—but after this experience, those same fine‑print policies guarantee I’ll never book another trip through Expedia.

“I had a very disappointing experience with Expedia. I booked my flight through them and received travel credits after cancellation due to medical reasons. Unfortunately, I couldn’t use the credits on time due to ongoing health issues.

When I contacted Expedia, they said the airline controls the credits. When I contacted the airline, they said Expedia is responsible since the booking was made through them. I was left stuck between both parties with no resolution.

I understand policies, but I was only requesting a one-time goodwill exception due to genuine medical reasons. Unfortunately, no support or escalation was provided.

Very disappointed with the lack of responsibility and customer support.

I have booked trips many times with Expedia without issue. This last trip was a flight, hotel, and car to Florida. The car offered in the package just listed total price and car type. Price was not broken down by flights, hotels and auto rental. I booked package and afterwards I saw the rental carrier was Zezgo, a company I never heard of. It turns out they were an offsite carrier in Miami. The shuttle brought us to the office and upon arrival we were told we must purchase manadatory insurance adding hundreds of $$ to our bill. Everyone in line was being surprised with additional fees. I called Expedia. I was put thru a labrynth of holds and waits will standing in the parking lot. I explained my situation and told them I was now stranded away from the airport, out of town, with my wife, son and luggage. I asked for a car from another company. I was given no help and instead offered a $70 refund for my week long reservation. The $70? Never got it. I had to bribe the shuttle driver to take me back to the airport, go from company to company searching for an available car. This search cost me hours of my vacation and $260. Expedia should not be partnering with this predatory company. Expedia should take the prerogative to help their customers when a problem arises and make it right

Worst motel app ever scamming bunch of ignorant people will not ever use your app again people you want to be rip off use this app will not give money back when unicorn inn Portland kicked me out of the motel over me supporting my president foreigners then changed several motels the same day 300 dollars for a 77.08 rm

Terrible company. My listings are not correct or importing incorrect rates continually. This has resulted in problems with guests' expectations. I am paying them, and they are not complying with my contract. I can't wait to stop doing business with this company. I have received less-than-optimal reviews because of incorrect information on the listing pages. Do not do business with Expedia if you can help it.

Do not book through Expedia. It is not worth it there are other sites you could save with Expedia wanted to offer me 20% after I canceled my two night stay at the Baymont by Wyndham. I was never compensated for paying 200 dollars and because I left I paid another 200 to book at a much nicer hotel with a working tv and heating system. Expedia told me there was nothing that they could do but offer me 20%key cash.

Extremely disappointing experience with Expedia. I canceled a hotel reservation within minutes of booking, yet was still charged over $500 due to a “non-refundable” policy.

What’s frustrating is not just the policy, but the complete lack of support. I contacted Expedia immediately, and there was no attempt to help, escalate, or even consider the timing of the cancellation. It felt like the company was hiding behind rigid rules instead of trying to resolve a reasonable situation.

When you book through a third party like Expedia, you expect some level of customer advocacy. Instead, they simply passed responsibility to the hotel and offered no real assistance.

I attempted to resolve this directly before posting this review, but received no meaningful help. This experience has made me lose trust in using Expedia. Booking directly with hotels seems like a far safer option.

Very difficult to get refunded for what we paid for seats for a flight that the airline cancelled. On the phone for hours with no result. Very frustrating & poor customer service!

We booked our holiday car rental via Expedia for Economy car rental, paid 326.80 USD which included 77 USD rental car protection plus plan. When we arrived to location, the company demanded us to pay additionally 509 USD for 4 days…. It was awful, we have lost 3 hours investigating and nothing was compensated, no car no anything. Their customer support was useless! In the end totally tired and exhausted had to buy plane tickets, no car, and they did not return us the whole amount! Not speaking about the frustration and ruined holiday,,,! We are really disappointed, as we were loyal customers of Expedia for more than 8 years, and we are shocked they partner with scammers!!!!

I’ve been a loyal Expedia customer for years, but after this experience, I will not be using them again.

What should have been a simple process - logging into my account, managing a booking, and using an existing airline credit - turned into days of effort and hours of frustration. Instead of a smooth experience, I encountered a broken system, conflicting information, and deeply unhelpful customer service.

The issue was trying to use a $197 airline credit with Southwest Airlines. The website wouldn’t apply the credit correctly, so I reached out to customer service multiple times. Each time, I received different and contradictory answers:

~One agent said I couldn’t combine the airline credit with One Key cash rewards.
~Another told me to contact the airline directly.
~Several agents insisted I had to upgrade my ticket just to use the credit—a requirement that appears nowhere in the airline’s policy or on Expedia’s site.

I was repeatedly told this was “airline policy,” but no one could provide written proof.

Even after I gave exact flight details multiple times, agents searched for the wrong flights, quoted incorrect prices, and brought up unrelated airlines. At one point, I spent nearly two hours on a single chat just trying to book a basic flight using my credit.

The whole experience felt disorganized and, at times, misleading and extremely frustrating. I was trapped in a loop between a malfunctioning website and customer service reps who couldn’t offer consistent or accurate help.

To summarize:

~The account system fails when trying to use a credit (I have a screen recording as proof).
~Airline credits are nearly impossible to use online.
~Customer service gives inconsistent, often incorrect information.
~Simple tasks require excessive time and effort.

What was once a convenient platform has become frustrating and unreliable and customer service is an oxymoron. Based on this experience, I cannot recommend using Expedia.

My name is Said, I had reserved a flight from Miami to Bolivia on January 28. I called support later on asking if I can cancel, and if I do , would I get credit. I was told I would. so I cancelled my flight.

It tool me several calls later to demonstrate that I have credit AND get them to email me a confirmation of the credit.

I called 3 months later to use my credit. Support repo didn't see my credit, she tried to over-sell me a ticket that is more expensive than a new ticket AND when we finally found a flight with a decent price. she collected my information and payment, and assured me I will get a confirmation email soon. It never arrived.

I am currently on the line with another agent trying to figure this out.

in short, expedia support reps:
1. Do not understand the air line policies, and give poor advice due to their lack of comprehension.
2. Have poor mechanism to track customer prior tickets.
3. take too much time to get things right, and most of the time they get it wrong.

I can go on and on, but in short : Expedia's customer support is simply horrible

Expedia messed up my reservation and issued a refund for $15,000. That was January of last year. They said “1-2 billing cycles” for my refund. I have notified the FTC. And when I called customer service customer service they put me on hold then hang up on me. It’s criminal.