Expedia Reviews 11,666

I had a 16h journey booked KL to London 10th of May. My connecting flight was brought forward by 50 minutes so my first flight was moved from 10am to 2am (2h connection changed to 9h connection) without me being alerted via email or anything.

Emirates told me I could rebook on an alternative connecting flight the same day for free through my booking provider (back to a 16h journey). So I reached out to Expedia three separate times because I am disconnected and my chat is reset when I'm inactive for less than a minute after waiting 30 of the 3-5 minutes for a response. When I finally did get through I was told that Expedia would not rebook me onto the flight because they had run out of economy seats because of the chat problems.

So I tried (once again multiple times because I was reset or agents gave up and left the chat) to move my flight to another day so it was back to 16h (a move that Emirates confirmed is free from them). But poor Expedia could have lost out on the sale of those seats so they have refused to give me any alternative flight which Emirates are proving FOR FREE.

I have wasted hours and lots of sleep going in circles trying to sort out my journey home and Expedia have made it as frustrating and difficult as possible while actively blocking me from making a free move offered by the airline because there is a small chance of them making a small amount of money off someone else.

Would highly recommend if you enjoy hitting your head against walls for hours on end. Otherwise avoid like the plague and just book whatever you need directly through the provider

While the disruption is due to troubles in the Middle East, the handling of my flights can in no way be blamed on that. They are caused by a mixture of an awful chat function, uninformed help agents and a mission to put potential profits before the promises made to existing customers.

AWFUL! I booked through them for the price I saw online and I decided to book. They sent me an itinerary and advised what the cost would be. I was required to put a deposit down. I did. I called the hotel the day before my scheduled arrival to advise I needed a late check in. They couldn't find my reservation. Advised me to call EXPEDIA. Spoke to someone who told me they failed to lock in the reservation with the hotel and proceeded to book the room for me while I was on the phone with them and told me the price I originally had was no longer valid and that there was nothing they can do and I needed to contact the hotel. The new price was more than $100 more per night. I expressed my frustration and he rudely told me that I could take it or not. I asked for a manager and he refused to allow me to speak to someone and hung up. I called the hotel and there was nothing they could do regarding the price. Told me to call back on the day of my arrival. I called Expedia back and requested my deposit back due to their error. They hung up on me TWICE and refused to give me my refund BACK. I will NEVER use them again or their customer service agents out of India.

Scam alert:Unknown to me my search for a hotel reservation was rerouted to one of Expedia affiliates Hotel Planner, for one night of stay in Reno NV they quoted me $332, but they added another $130 as FEES!!what a ridiculous and scamming operation, and when I called them to object they hung up on me. Could have gotten the same room for $260 if I contacted the hotel directly. Stay away from Expedia all together

I've used Expedia a lot and for many years. Recently my bookings have not been refundable even when I book a refundable property.

Today I was unable to view or respond to messages from the property where I am staying. I could write a message that never was seen by the host and I got emails telling me the host had sent a message but the message never appeared, I only got a blank screen.

Expedia has gone from fine to terrible in the past year.

I used to use this website for booking a few years back and everything was fine but my latest experience showed that they are just a bunch of scammers. They advertised a lower price, I have submitted my information for the reservation but once I received the confirmation the price was $300 more that was shown at the time of booking. No warning of price change or anything. I called to enquire about this unauthorized additional charge and was put on hold for over 15 min and then the call was disconnected. Took me several tries to reach somebody again after which I was told that "they are just an agent and price is what it is" and "they don't provide a warning of a price change". Ended up canceling the booking and was told that refund would take 7-10 business days (yet they charged my card within seconds)... What kind of customer service is that?

When i purchased car insurance they failed to tell me it's useless in Dominican Republic, so guess what i had to pay for more insurance when I picked up the car. After not finding a suitable way to get a refund I'm giving. I will never use Expedia again. Oh, and as I'm standing at the counter the gentleman to my right said the same thing happened to him.

Worst ever and will never use yall ever again. Can't Cancel and the customer service is terrible. Also unhelpful.

I’ve always had a good experience with Expedia and their customer service. For flights and hotel stays.

Be careful when booking through Expedia.

I recently booked a hotel stay through Expedia because I trusted the platform’s marketing and believed they offered some of the best available prices. I did not even check the hotel’s direct rate beforehand because I assumed Expedia would be competitive.

After check-out, I asked the hotel for the official invoice and was shocked to discover that the direct hotel price for the exact same stay, room, dates, and conditions was approximately 173 EUR lower than what Expedia charged me.

When I contacted Expedia, they explained that this is part of their business model and that they apply their own pricing and margins. While this may be legal, it was extremely disappointing and not transparent from a customer perspective.

My advice to travelers: always compare prices directly with the hotel before booking through third-party platforms. Expedia’s claims about offering the “best prices” do not necessarily reflect the actual lowest available rate.

Very disappointing experience!!!

We recently went to Florida and used Expedia to “bundle and save.”
When we got to Florida, Expedia had set us up with a car rental company that was a complete SCAM. The company that Expedia, “the trusted and peace of mind company,” had chosen to set us up with was called Zezgo. First off, this rental company was off site….. No big deal… Except when you have 3 small children and it’s 20 minutes off site. Ok, I can deal with that, I just want to get my family to the resort.
When we arrived at Zezgo, thats where the true disgust comes in. They hit us with a surprise $500 required payment to increase our insurance, and also a $200 hold, just in case we decided to drive through tolls (we took no toll roads). We have NEVER had to pay extra like this. It did NOT save us to bundle with Expedia. And when we looked into the other car rental places, NONE of the other ones charged a surprise $500. It was however going to be more than $500 for a last minute car rental at another company. We got completely screwed by Expedia. And to top it off, when we contacted customer support during this debacle, they were absolutely NO help. I strongly recommend you plan your trip yourself. Never again will we get “bundle and screwed” by Expedia again.

False advertising. No attempt to resolve the issue. Will never use again.

Avoid Expedia for Car Rentals
I am writing this to warn others about the deceptive practices involving **Expedia** and their partnership with **SurPrice Car Rental** at the Orlando International Airport (MCO).

The Bait and Switch
Expedia markets SurPrice with a "Good" rating, which is dangerously misleading given their "Poor" standing on TrustPilot and other consumer advocacy sites. I booked a reservation (73364237886296) that was explicitly listed as **"inclusive of all fees, taxes, and charges."** Furthermore, before my trip, I contacted Expedia directly and received confirmation that my personal insurance and credit card coverage would be accepted, with no additional charges due.
The Reality at the Counter
Upon arrival, the experience was a disaster:
* **Insurance Extortion:** SurPrice refused to honor my transferable insurance policies or credit card coverage. They demanded I purchase their internal insurance at limits that are not only exorbitant but, in some cases, exceed legal requirements in Florida.
* **Broken Transparency:** The link to SurPrice’s Terms and Conditions on Expedia’s site was—and still is—broken, making it impossible for a consumer to verify these "requirements" beforehand.
* **Price Inflation:** My "all-inclusive" $57 rental was leveraged into a demand for nearly eight times that amount.
### Total Lack of Accountability
Because of this refusal to honor the booked price, I was forced to abandon the reservation, pay for rideshares, and book a last-minute substitute with Avis. What was supposed to be a **$57** trip ended up costing me nearly **$400**.
When I contacted Expedia to resolve this, they offered no satisfactory settlement or reimbursement for the financial hit I took due to their verified (and incorrect) information. It is negligent that Expedia continues to list SurPrice and similar entities like ZezGo despite known issues and broken documentation links.
**Bottom Line:** Expedia’s "all-inclusive" guarantees are meaningless if they continue to partner with companies that use predatory tactics. Save yourself the stress and the money—book directly with a reputable carrier.

Terrible. Lied on hotel description and when contacted them they didn't care. Searched for hotels that offered free airport shuttle and booked based on that. The listing said free airport shuttle and there was not one when I tried to arrange for my daughter.

I booked a package deal through Expedia,it was not bad price,but when the air Asia changed a flight ,their customer service is totally shit,I tried to get a confirmation email from saying that we are on the flight,that took 5 weeks,then asking questions about baggage allowance,they say we can't answer that,you have to ask air Asia about,u go to them and ask the question,they can't doit ask Expedia about it they just pass the buck to each other,so none of them can answer it,then talking to AI they are completely useless,but then talking to a live person,they are bloody hopeless as well,I will never be using Expedia anymore and air Asia as well, and they have been voted the best low cost airline,it should be the bloody worst airline and Expedia sucks well.

Expedia is a rip-off they tell you to buy trip protection insurance for $17.68 expressing that if you don't and you have to make a change you will lose all the money you're putting in so I bought it and it's complete crap they will never refund you unless you got killed by a terrorist or commit suicide they are blatantly lying to our faces to steal our money

AVOID EXPEDIA at all cost! SCAM !!
I purchased flight to go to miami and realized I booked for the wrong date. I called to try to get it switched and it was too late. The woman proceeded to tell me that she would be able to accommodate me by giving me a discount on my next flight. The next time I was planning a trip she gave me a direct phone number. She transferred me to some guy who booked flight for me and my family. I immediately received a confirmation email with all the booking info but realized later I never got an itinerary number. On the day of the flight my daughter when to the ticket counter and there was no booking. I called and they tried to blame it on Jet Blue. They made me pay extra for a standby ticket to get my daughter on a plan. The rest of the family was due to go the following week. When I repeatedly asked for an itinerary number they kept saying it will come the next day and never did. I later demanded a refund which they sent me an email staying I have to put it in writing but it was all a scam. I ended up buying directly with Jet Blue and contesting the charge with my credit card company. When I followed up by calling Expedia they said that there was no info about my calling and booking and they couldn't help me. They basically didn't care. I should have known better when they told me their names were Kim and John with heavy Indian accents.

Expedia’s website makes changes/cancellations look fairly easy, however that was not my experience. Their customer service is extremely difficult to navigate and very poor when able to finally talk to a human. Website is misleading. I highly recommend booking directly with hotels. DO NOT use Expedia unless you know 100% you will use the reservation.

Agents are easy to get ahold of (most of the time), but when you do get to them, they give you different information (I'm talking HUGE discrepancies in sharing policies and rules), keep you on hold for hours with no resolution, and lack the competence to solve problems, and even when it appears the problem is solved, it's done in a way that creates more problems. In my experience specifically, they kept running into errors simply trying to access my residual credit, and in the process of finally using the credit, they accidentally "lost" more than half of it. To put this into perspective, there should've been $1629 credit remaining, and they lost $1132 of that. I have screenshots of the agent admitting to this, which is shocking. I've called back multiple times, have waited hours, have disconnected calls 3+ times, and am pretty sure the most recent agent pretended he couldn’t hear me so he could hang up, since he couldn’t figure out how to resolve it. No resolution has been reached and I'm still trying to get ahold of someone to do something about it, but am losing hope. My husband is filing a lawsuit. They have a great way of making you feel helpless. I will not be using Expedia again and we’ll make sure they hear about this.

Horrible service, stuck in Mexico and cant get help to get tickets even though we had a reservation.

I would give it a zero. A typo in reservation resulted in error in my name. I have called twice and filled out their form to correct and after 2 months they have done absolutely nothing to resove the issue or correct the typo.