EXER Rent A Car Reviews 

762
TrustScore 2.5 out of 5

2.4

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Review summary

Created with AI, based on recent reviews

Looking at 63 reviews, most reviewers were unhappy with their experience overall. Many people reported being charged excessive amounts, encountering hidden fees, and facing unexpected costs for services or damages. Customers frequently experienced issues with payment, such as unclear credit card requirements, declined cards, or large deposits being held. Reviewers also mentioned problems with the vehicles themselves, including being charged for pre-existing scratches or receiving cars that were not new. The service was often described as unhelpful, aggressive, or unprofessional, with some individuals reporting being refused service or difficulties with staff. However, some customers also noted positive experiences, praising the staff for being friendly, welcoming, and providing efficient service with clean, reliable cars and competitive pricing.

What people talk about most

Service

Reviewers mention ambiguous feedback about service, with some customers reporting extremely disappointing... See more

Staff

Clients share ambiguous opinions on staff, with many reviewers praising the professionalism, friendliness,... See more

Price

Users describe negative interactions with price, often citing hidden charges and unexpected fees that... See more

Payment

Customers had negative experiences with payment, frequently reporting issues with credit and debit card... See more

Product

People report negative experiences with the product, often citing issues with the condition and reliability... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Rhodes airport office. The car was in overall good condition though the key battery was flat and windsreen washer tank was empty. Unfortunately the car received two minor bumper scrathes and a slig... See more

Rated 1 out of 5 stars

We booked through the Discover Cars website with a credit card that covered the required deposit. When we got there, they scammed us into spending an additional 600 euros. They offered no other option... See more

Rated 1 out of 5 stars

SCAM. They accepted Amex when booking online but when we arrived they did not accept Amex for deposit and did not allow us to pay the deposit by debit card. They would therefore not let us hire the ca... See more

Rated 1 out of 5 stars

AVOID. Professional scammers. The company refused our car for being 59 mins late from the estimated "collection time" due to a delayed flight. This was despite us notifying them of the delay c 8 hours... See more


Company details

  1. Car Rental Agency

Written by the company

EXER Rent A Car is a registered trademark of EXER LP which is a low cost car rental company and has been successfully operating in Greece for over 30 years, offering a wide variety of car rental services with fully inclusive rates and no hidden extras. Based in Rhodes , our company today operates in more than 40 locations over the mainland and the Greek islands, making us one of the largest car rental company in Dodecanese and Cyclades . Our fleet (more than 1500 cars) consists of a wide range of car types, including all popular categories, as well as 4X4, Mini-Vans, and MPV‘s. EXER has extensive experience in dealing with foreign markets, using the latest technology for our central reservation system.


Contact info

2.4

Poor

TrustScore 2.5 out of 5

762 reviews

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1-star

No recent history of asking for reviews

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2.4

All reviews

(762)

117 reviews in the last 12 months

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Rated 5 out of 5 stars

Fast service

Fast service, employees are very kind.
Car was new and clean.

24 September 2024
Unprompted review
EXER Rent A Car logo

Reply from EXER Rent A Car

Thank you for taking the time to leave us a positive review!
We are thrilled to hear that you had a great experience with us. We truly appreciate your support and look forward to serving you again in the future. If you have any further feedback or if there's
anything else we can do to enhance your experience, please let us know. Thank you once again!

Rated 5 out of 5 stars

Good all round experience

Great car, clean & in good condition. Nice people doing the drop off & pick up and in the rental shop: easy to deal with, and helpful. Thank you!

31 August 2024
Unprompted review
EXER Rent A Car logo

Reply from EXER Rent A Car

Thank you for taking the time to leave us a positive review!
We are thrilled to hear that you had a great experience with us. We truly appreciate your support and look forward to serving you again in the future. If you have any further feedback or if there's
anything else we can do to enhance your experience, please let us know. Thank you once again!

Rated 5 out of 5 stars

Everything great

12 September 2024
Unprompted review
EXER Rent A Car logo

Reply from EXER Rent A Car

Thank you for taking the time to leave us a positive review!
We are thrilled to hear that you had a great experience with us. We truly appreciate your support and look forward to serving you again in the future. If you have any further feedback or if there's
anything else we can do to enhance your experience, please let us know. Thank you once again!

Rated 5 out of 5 stars

I rented a car in Keffalonia

I rented a car in Keffalonia. Top, the car was of very good quality, very clean, both outside and inside. I am very satisfied with this rental company and will definitely choose them again next time.
Greetings, Jos en Dina

11 September 2024
Unprompted review
EXER Rent A Car logo

Reply from EXER Rent A Car

Thank you for taking the time to leave us a positive review!
We are thrilled to hear that you had a great experience with us. We truly appreciate your support and look forward to serving you again in the future. If you have any further feedback or if there's
anything else we can do to enhance your experience, please let us know. Thank you once again!

Rated 4 out of 5 stars

We rented a car in Preveza airport via…

We rented a car in Preveza airport via Booking.com.
Everything was running smooth. Very kind assistent at the desk.
Only issue we had was that our Mastercard was only on the telephone (the physical card did not arrive before our travel). So we had to arrange 900 euro in cash for the deposit. Debit card does not work (informed on the Exer homepage).
We will use Exer again another time
Br Lene & Peter from Denmark

11 October 2024
Unprompted review
EXER Rent A Car logo

Reply from EXER Rent A Car

Thank you for taking the time to leave us a positive review!
We are thrilled to hear that you had a great experience with us. We truly appreciate your support and look forward to serving you again in the future. If you have any further feedback or if there's
anything else we can do to enhance your experience, please let us know. Thank you once again!

Rated 5 out of 5 stars

Excellent experience

We hired a car for 10 days from 15/09/24.
We found the staff at Exer, Aktion airport, Prevesa to be very friendly and efficient.
The car was really great,clean and in a safe condition I would say well above the average for a car hire company.
The fuel policy which is bring it back the same as collection is fair.
I would recommend Exer to anybody and I will be using then in the future.
Well done and thank you.

25 September 2024
Unprompted review
EXER Rent A Car logo

Reply from EXER Rent A Car

Thank you for taking the time to leave us a positive review!
We are thrilled to hear that you had a great experience with us. We truly appreciate your support and look forward to serving you again in the future. If you have any further feedback or if there's
anything else we can do to enhance your experience, please let us know. Thank you once again!

Rated 5 out of 5 stars

Everything went very smoothly.

Everything went very smoothly.

There was no waiting time and everything was very quick. We hired a fairly new car in very good condition. The staff in Preveza was very friendly. The only thing that could be improved was the cleanliness of the car interior. The return was also very fast, without any doubt. The deposit was returned in 14 days.

28 July 2024
Unprompted review
EXER Rent A Car logo

Reply from EXER Rent A Car

Thank you for taking the time to leave us a positive review!
We are thrilled to hear that you had a great experience with us. We truly appreciate your support and look forward to serving you again in the future. If you have any further feedback or if there's
anything else we can do to enhance your experience, please let us know. Thank you once again!

Rated 1 out of 5 stars

Pire location à vie

Pire location à vie! Des arnaqueurs, fuyez cette compagnie et surtout Acarent et holidays car, Ils nous ont fait payer un extra de 555 euros pour des « scratch » sous la voiture qui étaient déjà là mais nous n’avions pas pris de photo du dessous de la voiture. C’est une arnaque pure après nous sommes allés voir sous les autres voitures et ils ont toutes les mêmes scratch! Heureusement nous avons une assurances avec notre carte de crédit. ( on se doute bien que puisque nous n’avons pas pris leur assurances ils allaient se servir) si vous tombez sur une Mélissa à votre retour attendez vous à vous faire avoir! Si nous pouvions nous mettrions MOINS 25 étoiles! Ne louez JAMAIS ici! Si vous n’avez ps le choix ou que c’est déjà fait prenez des vidéos, des photos du partout de toutes les minis trucs que vous voyez!

Worst rent for life! Scammers, run away from this company and especially Acarent et holidays car, they made us pay an extra of 555 euros for «scratch» under the car that were already there but we had not taken a photo from the bottom of the car. It’s a scam, after we went to see under the other cars and they all have the same scratch! Fortunately we have insurance with our credit card. ( We suspect that since we did not take their insurance they would use) if you come across a Melissa on your return expect to get you! If we could we would put LESS 25 stars! NEVER rent here! If you have no choice or it is already done take videos, photos of everywhere all minis stuff you see!

13 September 2024
Unprompted review
EXER Rent A Car logo

Reply from EXER Rent A Car

We apologize for the inconvenience you experienced. We take your feedback seriously and would like to address your concerns directly. Please contact our customer service team at info@exer.gr so that we can investigate and resolve the issue. Thank you for bringing this to our attention.

Rated 3 out of 5 stars

From A to B but not in a fancy way

We waited an hour for the car to be ready and we had to deliver the car back at the time agreed. We didn’t get the extra hour. The previous tenant did not deliver the car back on time and they obviously didn’t have a spare car.
The car was old - from 2014, the radio didn’t work and it was very slow when you have to speed. But it took us all over the island so all in all it was fine.

15 August 2024
Unprompted review
EXER Rent A Car logo

Reply from EXER Rent A Car

We apologize for the inconvenience you experienced. We take your feedback seriously and would like to address your concerns directly. Please contact our customer service team at info@exer.gr so that we can investigate and resolve the issue. Thank you for bringing this to our attention.

Rated 1 out of 5 stars

WATCH OUT THIS LOOKS LIKE A SCAM

WATCH OUT THIS LOOKS LIKE A SCAM. Rented a car at the Thessaloniki office. After driving a day, apparently the license plate fell of the car on the highway. Went back to look for it, but could not find it anymore. So went back 200 kilometers driving to their branch office in Thessaloniki and explained what happened. The manager, Mr lazaros, told me to drive back and look on the highway for the missing plate if not I needed to pay 550 euros!!!
After long discussion I payed this amount, because I needed a car. Will never rent here anymore and a warning to everybody else, this seems a scam to get money from innocent tourist. Check always your license plate if you rent a car with this 'company'

11 September 2024
Unprompted review
EXER Rent A Car logo

Reply from EXER Rent A Car

We apologize for the inconvenience you experienced. We take your feedback seriously and would like to address your concerns directly. Please contact our customer service team at info@exer.gr so that we can investigate and resolve the issue. Thank you for bringing this to our attention.

Rated 5 out of 5 stars

Helpful and friendly team

The team at Athens airport are friendly, helpful and efficient. We arrived at a busy time and they moved customers through the process quickly. Really nice vehicle, suited our needs perfectly, recommended.

17 August 2024
Unprompted review
EXER Rent A Car logo

Reply from EXER Rent A Car

Thank you for taking the time to leave us a positive review!
We are thrilled to hear that you had a great experience with us. We truly appreciate your support and look forward to serving you again in the future. If you have any further feedback or if there's
anything else we can do to enhance your experience, please let us know. Thank you once again!

Rated 1 out of 5 stars

Issued with a folse bill and credit card charge.

Not yet finished with the rental of the car. However they have sent me a bill for Fender damage, which no current damage to it☹️ with a transaction notice for my credit card 🙁

8 September 2024
Unprompted review
EXER Rent A Car logo

Reply from EXER Rent A Car

We apologize for the inconvenience you experienced. We take your feedback seriously and would like to address your concerns directly. Please contact our customer service team at info@exer.gr so that we can investigate and resolve the issue. Thank you for bringing this to our attention.

Rated 1 out of 5 stars

This car rental in Mykonos was a…

This car rental in Mykonos was a disaster from the start. We were expecting a Jeep as advertised, but instead, they gave us a damaged car with a noticeable dent. We reluctantly accepted it and drove off, but within 30 seconds, a warning alarm about the door went off. We immediately turned around and returned it. They were shocked to see the damage, apologised profusely, and gave us a new car on the spot.

Fast forward to the end of the week, and the obnoxious manager at the airport tried to charge me €70 for the same damaged door they had already apologised for! Their dishonesty and spitefulness are unbelievable. Avoid this company at all costs!

7 September 2024
Unprompted review
EXER Rent A Car logo

Reply from EXER Rent A Car

We apologize for the inconvenience you experienced. We take your feedback seriously and would like to address your concerns directly. Please contact our customer service team at info@exer.gr so that we can investigate and resolve the issue. Thank you for bringing this to our attention.

Rated 1 out of 5 stars

Update about the SCAMMERS HLG GROUP MAROKKO

We have been trying to get our money back from the HLG Group in Morocco for a year now. These were affiliated with Exer. They collected our money, but despite all the false promises, still no money back. I won't leave it at that! Never rent a car through the HLG Group Morocco!! The tactic is to remain nice to the customer until you demand your money back, which has been collected unlawfully. They are scammers!! I won't rest until I get my money back. I will post bad reviews in any way possible until I get my money back, know that ALAA!!! You promised us many many times that we would get our money back. The problem always lies somewhere else! FIX THE PROBLEM!!!!! the review should be minus stars

8 September 2023
Unprompted review
EXER Rent A Car logo

Reply from EXER Rent A Car

We apologize for the inconvenience you experienced. We take your feedback seriously and would like to address your concerns directly. Please contact our customer service team at info@exer.gr so that we can investigate and resolve the issue. Thank you for bringing this to our attention.

Rated 5 out of 5 stars

Very polite service

Very polite service! The guys who work there are very nice and sorted all my worries after I had a small accident. Highly recommend this company.

24 August 2024
Unprompted review
EXER Rent A Car logo

Reply from EXER Rent A Car

Thank you for taking the time to leave us a positive review!
We are thrilled to hear that you had a great experience with us. We truly appreciate your support and look forward to serving you again in the future. If you have any further feedback or if there's
anything else we can do to enhance your experience, please let us know. Thank you once again!

Rated 5 out of 5 stars

Excelent service

Excelent service, very professional. Car was ok although it lacked cruise speed control. That's important if you are planning on taking long trips.

29 August 2024
Unprompted review
EXER Rent A Car logo

Reply from EXER Rent A Car

Thank you for taking the time to leave us a positive review!
We are thrilled to hear that you had a great experience with us. We truly appreciate your support and look forward to serving you again in the future. If you have any further feedback or if there's
anything else we can do to enhance your experience, please let us know. Thank you once again!

Rated 5 out of 5 stars

Everything was fine

Everything was fine, from the pick-up at the airport to the car provided to the special situation that I extended the car rental by one day and I was able to arrange this by e-mail with the very kind and helpful colleague.
Thank you, we will go again next time.

ate and Time: 30/07/2024 13:59
Check Out Location: Athens Airport (ATH)

30 July 2024
Unprompted review
EXER Rent A Car logo

Reply from EXER Rent A Car

Thank you for taking the time to leave us a positive review!
We are thrilled to hear that you had a great experience with us. We truly appreciate your support and look forward to serving you again in the future. If you have any further feedback or if there's
anything else we can do to enhance your experience, please let us know. Thank you once again!

Rated 1 out of 5 stars

Unexpected extra charge

I was charged an extra fee because it was 11 pm. That was unexpected. At the end, I pay a whole day plus more than 40€ for the first day.
I have to wait in the airport a long while for going to the place where i have the car and, returning the car, i have to wait for being taken to the airport.

11 August 2024
Unprompted review
EXER Rent A Car logo

Reply from EXER Rent A Car

We apologize for the inconvenience you experienced. We take your feedback seriously and would like to address your concerns directly. Please contact our customer service team at info@exer.gr so that we can investigate and resolve the issue. Thank you for bringing this to our attention.

Rated 5 out of 5 stars

Our flight from Italy had a delay in…

Our flight from Italy had a delay in the departure time and we informed Exer rent abount the inconvenience which remained opened waiting for our arrival at the airport and pick us on expected time arrival at the exit of airport at the Exer point!
The airport is very near the Exer point and after that the delivery of the car has been quick and perfect by the rental company. The security deposit has been released by Company the same day of the end of the rental.

16 August 2024
Unprompted review
EXER Rent A Car logo

Reply from EXER Rent A Car

Thank you for taking the time to leave us a positive review!
We are thrilled to hear that you had a great experience with us. We truly appreciate your support and look forward to serving you again in the future. If you have any further feedback or if there's
anything else we can do to enhance your experience, please let us know. Thank you once again!

Rated 1 out of 5 stars

Very bad experience

Very bad experience. Staff was very rude and impolite. When I asked for the invoice for additional full insurance, manger said "It is illegal to disturb him and he will call a police!!!!!" My car was with full of scratches and faults. I asked the staff to check with me car condition but they did not want and told me "You have full insurance I don't want!!!" That is true, I had 2 (two) full insurances, one paid to Discover cars and one to the Exer rent a car. I have rent a car all over the world but I have not experienced something like this.

27 July 2024
Unprompted review
EXER Rent A Car logo

Reply from EXER Rent A Car

We apologize for the inconvenience you experienced. We take your feedback seriously and would like to address your concerns directly. Please contact our customer service team at info@exer.gr so that we can investigate and resolve the issue. Thank you for bringing this to our attention.

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