Good service had a couple issues with location as my house is hard to find and despite instructions and whereabouts, have posted to wrong address or randomly canceled last minute. Other than that with... See more
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About Evri
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From our roots as a mail order company 50 years ago, we’ve grown considerably over the decades – and we’ve had a few name changes along the way. Now, with our friendly team of 20,000+ couriers, 15,000+ ParcelShops and Lockers, and a growing network of state-of-the-art hubs and depots, Evri provides delivery solutions for anyone who wants to send a parcel.
Whether it’s someone sending a birthday present to a friend, a marketplace trader shipping in bulk or a major brand such as John Lewis, ASOS or Next, we work closely with diverse communities and more than 700 of the UK’s top retailers to safely get parcels from A to everywhere.
A lot of parcels, in fact. More than 730million a year.
And it’s not just customers and retailers who trust us. We’ve won loads of industry awards over the years celebrating our achievements in IT, innovation and our environmentally friendly green fleet.
Evri is more than just a name. It’s a statement of intent, reflecting our commitment to customers and clients.
Every parcel, every person, every place – every delivery made for you.
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Delivery ran smoohtly & communications…
Delivery ran smoohtly & communications were very good

Reply from Evri
Always get my deliveries 👍
I always get my deliveries. Driver always follows instructions 👍

Reply from Evri
As always swift and sure even the dog…
As always swift and sure even the dog didn't know the courier had called. No problem there. He left it where instructed. Thank you.

Reply from Evri

Reply from Evri
This item should’ve been delivered on…
This item should’ve been delivered on the 2nd we are now at the 5th of May and it’s still not been delivered. I found this company terrible no wonder it’s a company that is Hermis.

Reply from Evri
He left my parsel with a neighbour…
He left my parsel with a neighbour ,never left a card through my door and he told the neighbour it was for next door ,but I stay 3 doors away They
I have asked them to put anything for me in my locker round the back of the house

Reply from Evri
POOR SERVICE DELIVERY
Every deliver quite a lot to deliverymy Adress…
Every deliver quite a lot to my Adress usually it’s Paul who is always polite and obliging putting them in a safe place under the shed if we are not in
So yes thank you

Reply from Evri

Reply from Evri
Delivered on time and the delivery man…
Delivered on time and the delivery man actually knocked and waited to give me my package
I only knew the parcel had arrived by a…
I only knew the parcel had arrived by a text message saying the courier had put it through the letter box
Terrible service
Terrible service. Few times now they’ve claimed they’ve delivered yet no show. I have cameras it’s a shocking service and needs to be band from delivering anything. Would definitely avoid

Reply from Evri
Followed instruction for if I was not…
Followed instruction for if I was not in. Friendly delivery driver

Reply from Evri
Excellent service given
Evri kept me informed right from them receiving my parcel up until the expected time of delivery. Delivery time was quick and within the timeframe I was given. The courier was courteous and friendly.

Reply from Evri

Reply from Evri
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