Everyman Media Group Plc Reviews 

I love my local Everyman cinema, the place is lovely, staff are great and I find it a much better experience than my local Odeon which is really run down these days and full of people who can't keep quiet when watching a film.

However, the reason for the three stars is buying a membership and trying to resolve problems with it has been really problematic. I've sent a couple of emails to which I got an automated response but then no follow up, still waiting days later. Tried to call them yesterday and hold hold forever, tried again today and on hold for 15 minutes at 8.30 in the morning but got through. I did finally get through to a really helpful and polite person who seems to have sorted out the problem by setting up my account manually - but I'm still waiting to see if I get the confirmation email as nothing yet. She also moved the start date of my membership to take account of the two days I hadn't been able to use it, which was nice of her.

The problem I was having was that the website took payment but failed progress to the 'confirmation' page and gave me a Code 9 error (whatever that is) which means that my loyalty account was not actually automatically set up so I received no membership confirmation or membership number by email or post or anything - nothing.

I'm hoping it's now resolved but as yet still no confirmation email. If it doesn't arrive today, I will probably have to ring them again and come back and downgrade my review. Lets hope not. A very unnecessarily frustrating experience!

I brought a gift card for £25.00 and paid P&P on 14 July. As a friend's special birthday decided to order the card instead of an email gift voucher. The money has been taken from my account but no card has been received. I have tried to contact customer services via email and via the telephone number given but no response. The number just rings out. This is awful customer service. I'm so frustrated how do I get my gift card or my money back if I cannot contact anyone?

Absolutely unacceptable and shocking service. I have tried SIX times to call them and waited a total of over 2 hours but nobody ever picks up.
I have sent emails but only receive an automated response that they’re dealing with my query - but they’re NOT!!
They were very quick in accepting my payment but there’s no customer service to handle my complaint and query.
Their behaviour is unbefitting ++

Really a poor experience with website and customer service - (a shame because the cinemas and staff there are great.) I was trying to buy an annual membership but when the website wouldn't allow me because it thought I was already a member - albeit one with no benefits - I tried to get some assistance. I was sent a payment link, but this didn't solve things, I was told I would be contacted 2 or 3 times and got zero response. Finally, I started again with a different email - still have not heard from 'the manager'.

What a dreadful customer experience
I was given gift vouchers last year for my birthday. They were misplaced as we were getting work done on the house. Just out of date but there is a 20% “admin” fee to extend as an online card. How can that be fair when it would take seconds to extend the expiry date online! Won’t ever be going there again

Tried to book to see a film but their website was having issues processing the payment. It said to try again or try later. I retried a couple of times then waited for a bit before trying again. I still had no luck but then discovered that they have reserved 6 lots of payments from my bank account! They have tied up all my available funds. I have direct debits due out which will now get bounced....at a cost! And to top it all, customer services refused to do anything about it (I suspect more because the woman didn't have a clue how to) and said they would be able to book tickets for me but would have to take another payment! I couldn't make another payment because they already have all my funds tied up! I am beyond furious with them! I will never go to one of their cinemas again!

Manchester cinema was superb food was great staff were great.Very impressed..Will be going back 100%

Quality viewing experience everytime @Wokingham

I was a member and watched films a few times a week at King’s Cross the staff were awesome and the manager was a nice guy. Some of the other cinemas like Muswell Hill the staff were not as friendly. Full membership was £600 I seen now it’s £650 that’s unlimited movies any cinema and you can bring someone with you. Movies were £20 at King’s Cross so you got to love movies to get your money’s worth, Is it worth it coming from someone who loves the cinema I’m gonna say no as there is odeon lux where the seats are better and it’s a lot cheaper for membership. Also Everyman only shows some movies so you have to go to other cinemas which is not good enough seeming the cost my odeon shows around 10 to 12 different movies a day where as Everyman King’s Cross shows around 5.

I visited Everyman Harrogate on Tuesday, the 14th of March 2023. When I arrived I was told by a member of staff that the film had been cancelled due to it only showing in Black and White (fair enough these things happen)

She also claimed I should have received a cancellation email and a phone call, and I obviously received none as I wouldn't have shown up.

She also claimed I would get an automatic refund, which I wasn't convinced of as I also never received the "cancellation email"

I called Everyman customer services today (17 of March) and spoke to Jake, who was extremely helpful. Their customer services wasn't aware of any issues from Harrogate cinema that day, hence why my refund was never processed.

I just believe the girl lied to me on the day of the film to just keep me happy whilst I was there, once I'd left I'm not her problem anymore.

I just want my refund, it's not a lot to ask.

Never again.

A faultless experience.Genuine well trained team members, delicious hot food and a very clean cinema.

Had our first visit to an Everyman cinema last week at Esher, Surrey. Up til now, going to the cinema for us was always at the bottom of the ‘what to do for fun’ list. What a great concept. Staff were excellent…very welcoming. Super easy and quick to get drinks and food served to our cosy sofa…a very chilled and enjoyable evening. (Btw…the movie - Empire of Light - was ok as well!)

I went to Oxted cinema to see an Opera. The subtitles were missing and it spoilt the enjoyment. The manager on site explained what had happened and apologised, she also gave us a free ticket for another day. That same evening a cinema employee phoned me to say that they had refunded my ticket. This is great service. Thank you very much. Francine

We absolutely love the Birmingham Everyman cinema. The staff are outstanding and go above and beyond to help. Such a super experience

Do not buy a membership for a year, these people even though it’s not recurring take your money fraudulent from your bank account. They did not renew my membership but took £600 out of my bank account in October, said it would take till 15.12.22 to refund it, still not refunded. Bunch of crooks! Phoned them, still not received. Do not touch this company, just useless.

Ordered gift voucher 6 weeks ago, still not arrived. Cant get hold of anyone on phone emails not replied to. They are thieves as they have my money i have no product and no one to contact, i bet they dont even have anyone on the phones. Such poor customer service as explained in other reviews here which i wish i read before my purchase

I bought a Christmas ticket of £50 for my daughter on the 10th Dec.
Was informed at the purchase stage this would arrive before Christmas.
It hasn't. I foresaw the Post Office strike last week so sent an email to Everyman about this 3 days ago, NO ANSWER!
This has really upset me.
WHY hasn't Everyman set up online tickets??? You really are missing a trick here because I have lost all faith in you and won't be a customer again 😠

Zero customer service. At a complete loss - no answer to phonecalls or emails. No refund/cancellation/credit process for tickets booked incorrectly. Just awful from start to finish. Still trying to get a hold of anyone there but no luck.
Edit: Response received and refund applied so updated from 1 to 3 stars.

We had a wonderful night at the Everyman cinema in Glasgow tonight.
Phillie the shift manager was so welcoming, kind and attentive.
We had a beautiful meal which was delicious.
The cinema itself is definitely my new go to.
It’s so intimate clean and comfortable
it makes the movie. Much better experience.
All other staff were helpful too.

Truly bad management. Very nice young staff trying to function under ill-advised rules: don't let the client receive their order directly in the café/bar; take 20 mins to deliver order (wrong order in my case) to seat in back row in cinema, disturbing vision & seating comfort of other clients while getting there. Also: my order of 3 scoops of ice-cream (£3.75) was served in a heavy chutney/jam rubberseal-lidded jar. Why? The ice-cream scoops were half the size of those you get in, say, Cineworld, & were ridiculously hard to eat from the inappropriate jar (I took the lid off to ease things along). Nothing special about the taste, alas. Finally, given I am somewhat (not more) sensitive to light, I left the film on the grounds that the red/green flashing light to the top right of the screen made it tricky to concentrate on the film. Clearly not the place for me, o FilmHouse where art thou.