Ever-Pretty Reviews 

491
TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Looking at 53 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently mention that customer assistance is very polite, helpful, and quick when they reach out to the team. Many customers found the ordering process to be easy and appreciated that items arrived promptly. However, some people mentioned inconsistencies regarding product quality and sizing across different items. A small portion of users expressed dissatisfaction regarding return policies, citing issues with final sale restrictions and unexpected fees for exchanges. Furthermore, a few reviewers noted instances where items arrived damaged, or where the delivered dress did not match the visual representation.

What people talk about most

Product

Users describe ambiguous interactions with product, reflecting a split opinion on quality and fit. Many... See more

Order

Reviewers highlight ambiguous experiences regarding the ordering process, with many noting that it is quick... See more

Return policy

Consumers find return_policy to be ambiguous and conflicting. While many reviewers praised the process as... See more

Customer service

Customers consistently note positive experiences with customer service, praising the helpful and efficient... See more

Quality

People report ambiguous experiences with quality, revealing sharp contrasts among reviewers. Many customers... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I had 3 out of 4 dresses delivered which were good quality and absolutely stunning However, trying to return them proved difficult initially until I spoke to Mark on the Live Chat Customer Service... See more

Rated 4 out of 5 stars

Ordered three bridesmaid dresses for my wedding. One was missing from the package, once I got on to customer care the missing dress was arranged to be sent out a day later. The dresses are gorgeous... See more

Rated 4 out of 5 stars

Really excellent customer service. Ordered a dress that unfortunately had a stitching flaw - otherwise perfect item! Emailed customer service who were super - they gave me several options, sent out a... See more

Company replied

Rated 4 out of 5 stars

Fantastic customer service. I ordered a bridesmaid dress in July for my friend's wedding in October, I'm currently pregnant so I had ordered the dress from the maternity range and in 2 sizes larger... See more


Answered by reviewers

Created with AI, based on reviewer opinions







Company details

  1. Women's Clothing Store
  2. Clothing Store
  3. Dress Store
  4. Plus Size Clothing Store

Written by the company

Ever-Pretty is your go-to source for stylish and affordable dresses for every occasion! With countless on-trend evening gowns, cocktail dresses, and more, you can’t go wrong with a dress from our collection. Celebrate a wedding in style or rock a striking, bold look for your next night out. No matter where you’re headed, Ever-Pretty has the best dress for every event. The best part of shopping Ever-Pretty? Finding a gorgeous dress that fits your budget and your personal style. Shop for a look you love at a price that’s even better, only at Ever-Pretty.


Contact info

3.5

Average

TrustScore 3.5 out of 5

491 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 67% of negative reviews

Typically replies within 1 month

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3.5

All reviews

(491)

67 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent customer service!

Ordered 2 dresses, arrived very quickly and were beautiful quality and colour as expected but unfortunately they did not fit across the bust area. I should have measured! I returned the items after emailing customer services and they gave me a return address. Unfortunately I did not have a signed for receipt (my fault) but they processed the refund smoothly and efficiently and I Will definitely be ordering again as the dresses were really beautiful.. next time I will
Measure properly. Thank you for great service :-)

22 July 2024
Unprompted review
Ever-Pretty logo

Reply from Ever-Pretty

Hello,

Thank you so much for your helpful and kind feedback :)
We are very happy to hear about the good experiences you've had with our dresses and services!

Stay safe and have a great day!

Best regards,
Ever-Pretty

Rated 5 out of 5 stars

I’ve bought my daughter’s wedding dress…

I’ve bought my daughter’s wedding dress and all 4 of attendants dress. I custom sized 3 of them and they came perfect. The last dress was was within the measurement I took from her a size 4 and it looks perfect. Thank you ever pretty.

6 July 2024
Unprompted review
Ever-Pretty logo

Reply from Ever-Pretty

Hello,

Thank you so much for your helpful and kind feedback :)
We are very happy to hear about the good experiences you've had with our dresses and services!

Stay safe and have a great day!

Best regards,
Ever-Pretty

Rated 5 out of 5 stars

Lovely dress at great price compared to…

Lovely dress at great price compared to lots of other similar ones. There was a slight fault with the dress I ordered and received, but it was dealt with really quickly by customer service.

22 July 2024
Unprompted review
Ever-Pretty logo

Reply from Ever-Pretty

Hello,

Thank you so much for your helpful and kind feedback :)
We are very happy to hear about the good experiences you've had with our dresses and services!

Stay safe and have a great day!

Best regards,
Ever-Pretty

Rated 5 out of 5 stars

felt very special in my dress

I ordered 2 dresses, for our vowel renewal at Gretna Green. I had to send one back, it was a very easy process. When we first married just over 36 years ago, money was tight and larger sized wedding dresses were not readily available. Every pretty has a fantastic range. Prices to suit everybody's budget. When i pulled my dress out of the bag, i cried. When i tried it on (on my own) I cried. I knew this was my dress. When i walked into the forge on my Dad's arm, my husband cried. I asked for a tear, i got loads.
Ever pretty have replied to anything i have asked, sent emails of thanks. If your looking to buy a dress plus size or not. You will have a great selection, at very fare prices. For every occasion.

7 July 2024
Unprompted review
Ever-Pretty logo

Reply from Ever-Pretty

Hello,

Thank you so much for your helpful and kind feedback :)
We are very happy to hear about the good experiences you've had with our dresses and services!

Stay safe and have a great day!

Best regards,
Ever-Pretty

Rated 5 out of 5 stars

Dress was amazing quality

Dress was amazing quality. I ended up changing the first dress and their customer service was excellent dealing with all my requests!!! I would definitely recommend!!!

16 July 2024
Unprompted review
Ever-Pretty logo

Reply from Ever-Pretty

Hello,

Thank you so much for your helpful and kind feedback :)
We are very happy to hear about the good experiences you've had with our dresses and services!

Stay safe and have a great day!

Best regards,
Ever-Pretty

Rated 4 out of 5 stars

Lovely dress

Dress came relatively quickly, was beautiful and exactly as the photo appeared. I ended up sending it back, purely because I decided on a different colour for my Bridesmaids but the dress was lovely! I was a little apprehensive about the returns process from reading reviews, whilst it wad a little complicated and you obviously had to pay for the postage on the return, I followed the clear instructions and got a refund back very quickly. Dress was true to size. Would definitely use ever pretty in the future

22 June 2024
Unprompted review
Ever-Pretty logo

Reply from Ever-Pretty

Hello,

Thank you so much for your helpful and kind feedback :)
We are very happy to hear about the good experiences you've had with our dresses and services!

Stay safe and have a great day!

Best regards,
Ever-Pretty

Rated 5 out of 5 stars

Great customer service

Great customer service, lovely items, smooth returns process

3 July 2024
Unprompted review
Ever-Pretty logo

Reply from Ever-Pretty

Hello,

Thank you so much for your helpful and kind feedback :)
We are very happy to hear about the good experiences you've had with our dresses and services!

Stay safe and have a great day!

Best regards,
Ever-Pretty

Rated 5 out of 5 stars

The dresses I ordered were stunning and…

The dresses I ordered were stunning and beautifully made but unfortunately had to be returned as they were a bit tight. Service from Ever-Pretty with regards to return and refund process was outstanding and will definitely be using again.

2 July 2024
Unprompted review
Ever-Pretty logo

Reply from Ever-Pretty

Hello,

Thank you so much for your helpful and kind feedback :)
We are very happy to hear about the good experiences you've had with our dresses and services!

Stay safe and have a great day!

Best regards,
Ever-Pretty

Rated 5 out of 5 stars

The dress was beautiful

The dress was beautiful, good quality material. The dress was unfortunately a bit too big for me and I had to return it.

30 June 2024
Unprompted review
Ever-Pretty logo

Reply from Ever-Pretty

Hello,

Thank you so much for your helpful and kind feedback :)
We are very happy to hear about the good experiences you've had with our dresses and services!

Stay safe and have a great day!

Best regards,
Ever-Pretty

Rated 5 out of 5 stars

Ordered 2 dresses from there

Ordered 2 dresses from there, great quality and look amazing
Dresses are slightly too small and it was easy to process a return with quick reply
Will be buying from them again!

19 June 2024
Unprompted review
Rated 5 out of 5 stars

What a fantastic site

What a fantastic site - two dresses arrived in a timely fashion and they were beautiful and to a very high standard for a fraction of high street prices - I had to send them back due to being a little too small and to order bigger size wouldnt have come in time for the weddings- but customer services are second to none and walked me through the very easy returns system and refunded very quickly - would definitely use this site in the future :)

10 June 2024
Unprompted review
Rated 5 out of 5 stars

Their service was very good had very…

Their service was very good had very fast response. Unfortunately I couldn’t follow through with my order and had to cancel it and they were very understanding, quick with their response and we’re very calm on the phone.

6 June 2024
Unprompted review
Rated 5 out of 5 stars

Great customer service!

My first purchase from this company and I'd definitely recommend to others
I purchased a dress for my son's wedding but it was too small, I contacted Ever Pretty to arrange a replacement and received a response within 24 hours, unfortunately the dress in the same colour wasn't available in the next size, so I asked for the same in another colour
The exchange took place, (I had to pay postage again), and I received my dress just over a week later, great customer service and I have a beautifully made dress, can't wait to wear it now!

29 May 2024
Unprompted review
Rated 4 out of 5 stars

Slight Delivery Problem but High End Quality Dresses

There has been problems with the delivery which I had to make a follow-up because it was lost in transit. However, they were so quick to send a replacement which has arrived a day before the event. The dress looks so good and you can really tell it was made with great quality. Will definitely order again for the next occasions!

29 May 2024
Unprompted review
Rated 4 out of 5 stars

Dresses are lovely for all occasions

Dresses are lovely for all occasions. However sizing is a bit small so make sure you measure and read the size guide first before purchasing. Refund was quick and staff at customer services were lovely

17 May 2024
Unprompted review
Rated 1 out of 5 stars

Do not buy!

Awful refund process. Bought a dress in two sizes via Debenhams. Neither fitted so wanted to send back for a refund. The refund process took nearly two months!! I had to constantly chase Ever Pretty. They wouldn't always reply and when they did it was just another excuse. Absolutely appalling process.
Also the sizing is so bad. I ordered my normal size and a size up (going by their measurements on their site). The biggest one fitted my stomach but not my chest when my stomach is bigger and is the issue for clothing!

3 April 2024
Unprompted review
Rated 5 out of 5 stars

Bought 5 dresses and refunds processed

I bought 5 dresses from Ever-Pretty website and they took a little long to arrive (around 10 days) and the dresses are beautiful. I am usually 10 UK and I bought size 12 which fitted perfectly.l and perfect length. However I only needed one and return the other dresses and one due to arrive, I used the chat service to start the refund process and received assistance from Sarah, who sorted all issues for me the same day and the day after with the cancelling a customs size order. The refund was processed immediately and I received them within 3 working days. I read some reviews previously and I was very concern not getting my refunds back but I’m pleased it’s refunded to my account. I want to thank Sarah for being very understanding and helpful in every way.

27 April 2024
Unprompted review

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