Evans Halshaw - Vauxhall Horsforth Reviews 

Krystian our sales advisor was excellent!
Very personable, friendly, knowledgeable and helpful. He fully understood our requirements and went out of his way to deliver them.
In fact Krystian made our buying experience, lifting it from four stars to five!
(Note to Evans Halshaw’s senior exec. team, it would be so worth adding an extra £50 onto the price of each used vehicle to ensure that they had a good valet and CLEAN, prior to customer collection!)
But for Krystian this would have been a 3-4* star revue, purely because of the vehicle not being properly cleaned when we picked it up.
He lifted it up to 5* and my son spent an hour cleaning the car when we got back home!

This was my first experience of buying a used car from a dealership. Overall the experience was wonderful. The staff were very knowledgeable and helpful and it was good to see teamwork within their own team of colleagues supporting other colleagues when there was a query that couldn’t initially be answered someone else from the team provided the answers necessary. I was guided through the buying experience by Matthew who was an excellent salesman and very upfront and a good sense of humour! I am from a generation who remembers Minder and Aurther Daily so it was a very pleasant surprise to be treated so well by a great team!

Absolutely first rate service! Cannot speak highly enough of Will and Debbie. Extremely helpful and went above and beyond to ensure everything went smoothly. Thank you!

My car battery was dead in a car park. Someone started the engine and I arrived at Evans Halshaw. New battery fitted and I was on my way again very quickly. Excellent result.

Pleased with the service I received, was kept updated

After I bought my car from EH Horsforth, which was a good experience , I went for their service plan. Booking a service or MOT has been easy, I’ve always gone for I’ll wait while the work is done, the show room is comfortable and the work was always done with in the time they said. So another great experience. Overall great job, thank you.

Vehicle only went in for an MOT but the team on site were efficient, got me a coffee and I was on my way again not long after I had drunk it.

Like every other car dealership I’ve experienced, the staff lie like they breathe.
Bought an Audi A3 only 6 months ago, and the clutch went a couple of days ago.
Do not trust this company, they will tell you anything they think you want to hear to procure a sale.
The garage I took it to be fixed assured me that they will have known about the problem before they sold it to me.
Untrustworthy. dishonest.
If I could give them zero stars I would have done.

Nice welcome by Debbie, car handed over for servce/MOT. Asked what time I needed it back. Received video explaining problem.amd costs, authorized work to go ahead and receiving confirmation phone call. Arrived to collect car at allocated time. Car not ready but offered coffee whilst waiting. My only slight complaints are car not valeted well and I know that's not the end of the world - secondly pay a lot for a service to start with so would have expected to receive a sparkly car both in and out on collection. Paying monthly towards MOT and service help with costs but not a cheap garage.

Fabulous service from Paul Sunter. Thanks for your help.

As usual a courteous welcome on arrival. Everything explained very quickly and efficiently and shown to the waiting area. Had regular updates whilst the car was serviced and kept informed of the matters I had asked them to look at over and above the service. Altogether there was nothing I could criticise in the way my visit was conducted. Another really good experience.

Now, on 21st November, I bought a car from these guys and was 'encouraged' to leave a review. The sales process was OK so I left a review to reflect that.
However, the car broke down after 2 weeks with a serious fault causing it to shut down all systems.
When the warranty was sold to me, I was told that the local EH would collect and repair the car in the event of any issues and supply an equivalent courtesy car. Untrue. In fact as they subsequently advised, their Premium Guarantee (for which I had paid £895) is not appropriate for hybrids. They then offered me a different warranty and sent through the schedule for electric only vehicles.
They advised that the car should go to my local Land Rover dealer for diagnostics and then they would consider if they would pay for the repair. As my local Land Rover dealer could not look at the car for weeks, I rejected the car and was refunded the purchase price.
They also sold a Service Plan saying that the car would be serviced and MOT'd for the next 2 years at a cost of £570 odd (two services). However, as subsequently transpired, the service intervals are 2 years anyway so no servicing was necessary in 2026!

10/10 service. Easily able to arrange a service date and time that suits me. Greeted by such friendly staff, no issues at all

Brilliant service from start to finish!
Can’t recommend Evans Halshaw enough!
All the staff went above and beyond and I love my new car!

Excellent service. Quick to arrange an appointment for both service and MOT. A video of the health check was provided. Good communication, friendly staff.

No pressure sale. Informative and helpful. Patient in dealing with an issue with part ex paperwork. Generally a pleasurable experience

Service and MOT completed in good time for a lunchtime pickup.
Excellent communication throughout.
Staff very friendly and helpful as usual.

Booking MOT & service was a breeze everything on time all paperwork done showing everything that was carried out service book stamped car clean, service staff great and very polite and helpful, this is my eighth year taking my car to Evans Halshaw never had a problem.

Rude staff. Don't think about buying a used car from them,especially if you are female. Car not serviced when told it was,tyre pressure light on 15 minutes after collection. Front tyres were 51 should have been 33! Mats left in boot..don't fit. Don't return messages until dealer principle emailed with issues. Waited over a week for service dept to contact me about about doing the promised service. Did collect the car,but strange voicemail left on my phone the morning of arranged collection. Person said just checking still to be collected as no one communicates here! Yes that is the problem! Very poor all round. Would not budge on price for mine at part exchange then seen for sale later at twice the price! Too many people in suits sitting around doing nothing. Have used other Evans Halshaw garages in the past,but this one is very dissappointing.