The car wasn't fully cleaned on pickup - the pulldown cup holder in the back seat still had rubbish in it. I also requested a locking wheel nut when I first viewed the car (as it was missing) and... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I was very happy that Genesis Edinburgh brought an GV60 over so that I might test drive. I was immediately smitten! The process of then identifying th car I wanted took about 1 day and the car was the... See more
Company replied
Work on car seems very good. Work done was a service and replacement part as part of a manufacturers recall.Staff kept me informed of progress. Courtesy car a welcome bonus. I have knocked off a star... See more
Company replied
My wife and I attended Evans Halshaw Hyundai Leeds on Saturday 15th March. We were dealt with by a lovely young lady Eliza Ward. Throughout the visit Eliza was just brilliant in all aspects of her dea... See more
Company replied
Company details
Written by the company
About Evans Halshaw Welcome to Evans Halshaw on Trustpilot. As one of the UK's largest automotive retailers, we're proud to represent some of the biggest car manufacturers in the world, which include the likes of Citroën, Fiat, Ford, Hyundai, Kia, Peugeot, Renault and Vauxhall to name just a few. Not only do we offer a range of competitive deals on brand-new cars, we have a wide choice of quality used cars for you to browse from, which are all meticulously prepared by our workshops and in-house technicians. With over 100 locations situated throughout the UK, you're never far away from one of our dealerships. Our friendly associates are always on-hand to assist you, ensuring you have a great experience every time.
Evans Halshaw
Written by the company
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Evans Halshaw website. Alternatively, visit one of our modern dealerships, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Price Guarantee
Every Day Low Prices
At Evans Halshaw we offer everyday low prices, every day. Checking online retailers daily, we guarantee that all of our used cars will be available at the very best price every day of the year. As the UK’s largest online car retailer, we have a dedicated team constantly reviewing online pricing. We guarantee that any quote you receive for any used car will always be the very best price available and with competitive finance options, your next car is more affordable than ever.
Contact info
151 Gelderd Road, LS12 6BZ, Leeds, England, United Kingdom
- 0113 224 4989
3.7
Average
769 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Evans Halshaw - Hyundai Leeds
Hi David,
We're happy to hear that the repair was efficient, and you were well-informed.
Evans Halshaw Customer Services
Had my car in for service and mot in…
Had my car in for service and mot in February. Informed on collection that the air con wasn't working. Although it had been fine beforehand. OK, when can I book it in. March, it went in. Trusting this issue was fixed. No air-conditioning. When can I book it,
not until June. I made the
appointment, being told there was £150 charge to check. As I had a holiday and the weather was hot, went elsewhere. Phoned and asked if the appointment could be for tyre and brake check as these were minors on the mot and to cancel air-conditioning. Today i went in, they said oh yes air-conditioning, no, brakes and tyres. OK, that should be fine. On collection I'm told, your air-conditioning is fine. What about the brakes I asked for, they then flat out refused that I had asked for this. Frustration and a wasted day for me. Not even an apology from them. Thankfully no £150 charge. Although i like the Hyundai the after care by Evans Halshaw is far short of expectation. As I expect to look at changing my car, the reviews of after care will be a consideration to which car i buy.
9 June 2025
Unprompted review
Reply from Evans Halshaw - Hyundai Leeds
Hi Mrs Griffin,
We appreciate you taking the time to share your feedback.
We understand your disappointment with the service you received.
We strive to provide a professional and positive experience for all our customers, and we're sorry that we fell short of your expectations.
We will use your feedback to improve our services.
Evans Halshaw Customer Services
Reply from Evans Halshaw - Hyundai Leeds
Hi June,
We appreciate your kind words!
We're happy to hear that our team is helpful and friendly.
Evans Halshaw Customer Services
Evans Halshaw has excellent customer…
Evans Halshaw has excellent customer services, great facilities and friendly staff. They always shows support
1 June 2025
Reply from Evans Halshaw - Hyundai Leeds
Hi Karen,
We're happy to hear about your positive experience with our customer service, facilities, and staff.
We appreciate you acknowledging our support.
Evans Halshaw Customer Services
Brilliant staff amazBest ever!ing service
Brilliant staff amazing service, they go above and beyond with a smile would definitely recommend
27 May 2025
Reply from Evans Halshaw - Hyundai Leeds
Hi Julie,
Thank you so much for your review.
We are delighted you feel this way about your experience, and it was a sincere pleasure for us to look after you.
Take care,
Evans Halshaw Customer Services
Hyundai kona
Aki sold me my Hyundai Kona and I couldn’t be happier with the car. His service was excellent and he was an all round great guy. He answered all my questions about EV as it’s my first one. Thanks Aki
29 May 2025
Unprompted review
Reply from Evans Halshaw - Hyundai Leeds
Hi Ellie,
Thank you for the great review!
We really appreciate you taking the time to feedback your experience.
We look forward to welcoming you back.
Evans Halshaw Customer Services
Reply from Evans Halshaw - Hyundai Leeds
Hi Richard,
Thank you for the review!
Your positive rating means a lot to us here at Evans Halshaw.
Evans Halshaw Customer Services
Reply from Evans Halshaw - Hyundai Leeds
Hello,
We are delighted to see such a positive review.
Have a great day!
Evans Halshaw Customer Services
All service checks completed
All service checks completed. Curtesy car was booked and was available. Only thing I noticed was the car was dirty on the outside and I noticed on the stanningly bypass was the speed limits were displayed as 70 where the roadsides were 50 and have been for some time.
20 May 2025
Reply from Evans Halshaw - Hyundai Leeds
Hi Michael,
We're glad the service and courtesy car met your needs.
We appreciate you bringing the cleanliness to our attention, we'll review these points.
Thanks for your feedback.
Evans Halshaw Customer Services
Reply from Evans Halshaw - Hyundai Leeds
Hi Steve,
We're glad you found our team professional.
Thanks for your positive feedback!
Evans Halshaw Customer Services
Great staff & service…
Great staff & service and a very comfortable & clean environment to sit in while waiting
15 May 2025
Reply from Evans Halshaw - Hyundai Leeds
Hi Dee,
We're happy to hear you found our team and service great and our environment comfortable and clean.
Evans Halshaw Customer Services
Professional, attentive and helpful
The whole sales process was managed efficiently and professionally by Andy who was friendly, helpful and attentive from ‘first contact’ last Friday through to today when I met Andy for the first time to collect my car, which I am delighted with. Can’t ask for more!
16 May 2025
Reply from Evans Halshaw - Hyundai Leeds
Hi,
We are thrilled to hear about your positive experience with Andy, his dedication to providing exceptional customer service is truly appreciated.
We are delighted that you are happy with your new car and hope you enjoy many happy miles ahead.
Evans Halshaw Customer Services
Bought s hyundi Kona 9th April…
Bought s hyundi Kona 9th April brilliant service from start to finish Chu the salesman very knowledgeable and nothing to much trouble explains and very patient to the extreme definitely recomend them
9 May 2025
Unprompted review
Reply from Evans Halshaw - Hyundai Leeds
Hi Craig,
We strive to provide excellent customer service, and we are thrilled that Chu was able to assist you with your purchase.
We appreciate your recommendation and look forward to welcoming you back in the future.
Evans Halshaw Customer Services
Reply from Evans Halshaw - Hyundai Leeds
Hi George,
We're so pleased to hear you had a great experience.
Evans Halshaw Customer Services
I recently had my car recalled and just…
I recently had my car recalled and just wanted to say what a great customer service experience I have had. I dropped the car at 8am was told I would be call when it was ready, all of which you did effectively. Nothing was too much trouble and so pleasant throughout, and the bonus when I get me car back to see you had wash and polished it, amazing service thank you all so much
8 May 2025
Reply from Evans Halshaw - Hyundai Leeds
Hi Lynne,
Thank you for your kind words and 5-star rating!
We are thrilled to hear that you had such a positive experience with our service.
We appreciate your feedback and will share it with our team.
We are delighted that you found our staff to be helpful and that you were impressed with the extra care taken to wash and polish your car.
Evans Halshaw Customer Services
Reply from Evans Halshaw - Hyundai Leeds
Hi,
We appreciate your feedback and are glad you had a positive experience.
Evans Halshaw Customer Services
Reply from Evans Halshaw - Hyundai Leeds
Hi Claire,
We appreciate your kind words and are glad to hear that you found our service helpful and responsive.
Evans Halshaw Customer Services
Car fixed
Amazing there always there if I need any help with my car always helpful and very polite staff are fantastic they make sure I'm looked after
1 May 2025
Reply from Evans Halshaw - Hyundai Leeds
Hi Amy,
We are thrilled to hear that you had a positive experience and that our staff were helpful and polite.
We appreciate you taking the time to share your feedback.
Evans Halshaw Customer Services
Pleasant efficient service
1 May 2025
Reply from Evans Halshaw - Hyundai Leeds
Hi Colin,
We are delighted to see such a positive review.
Have a great day!
Evans Halshaw Customer Services
Reply from Evans Halshaw - Hyundai Leeds
Hi Joanne,
We appreciate your kind words and are glad you were satisfied with the quick completion of your work.
Evans Halshaw Customer Services
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.