Evans Halshaw - Hyundai Leeds Reviews 

would have liked inside the main windscreen cleaning

Let me tell you a story about a man who was very excited to buy his first car...

He was told to go to an official dealership so that he would avoid as many of the well known problems with buying a car as he could, and was advised that Hyundai were one of the more reliable car brands.

He came away with a £9.5k car that had only done 9500 miles and he felt great (ignoring the "only" rate of finance being 13.9% which is nearly double the rate you'd get somewhere like bigmotoringworld).

Three and a half months later, it broke down in a public multi-storey car park (so was unrecoverable by the breakdown cover they provide you with the warranty) having only done 700 miles, costing him a princely sum of £13.57 per mile driven. He would have been better off getting an Uber everywhere he drove that car (and that excludes my own petrol and insurance costs!)

When he phoned up to see if he could get it booked in for someone to look at it (in August), he was told that there were no appointments available until NOVEMBER and that he was better off going to a private garage.

Not to worry, that's why you get an extended warranty! At least then, you only have to deal with the inconvenience and they'll cover the cost of something like this happening. Sadly also not true....

Apparently one of the parts that broke wasn't covered by the warranty (which makes it even more alarming that the car was sold to him in this condition) and the response he received from the dealership was that "you are encouraged to read the warranty documents and they tell you what is and isn't covered". So if you do decide to buy a car from Evans Halshaw (he shouldn't have), and you decide you want the warranty (it's not worth the paper it's written on), then make sure you know every single part that goes into a Hyundai so that you can check to see whether it is in the list of covered items or not.

Another excellent feature of the warranty is that they dictate what the labour costs should be, based on what their internal labour costs are. These obviously differ from a private garage, but they won't reimburse you the full cost of the labour, despite the fact they don't have any realistic availability or interest in looking at your car themselves.

The service throughout this process was appalling. He got passed from pillar to post from person to person, none of whom were actually interested in helping him and were about as unhelpful as they could possibly be. He had to ask the warranty people three times how to raise a complaint, before they finally provided an email address.

He was then given some copy and paste waffle from the complaints team and told to go away (a special shout out to Anya for that one).

The only person who really seemed to care was the guy who sold me the car, but he didn't have the power to help.

Very good service

Kept me up to date with progress of work. Friendly service from Sim.

The service I received last week was shocking! I had a valuation from the garage to return my hyundai i10 and clear my PCP finance. I had all the paperwork and the figure from the garage. After an hour in the showroom I was advised they wouldn't pay the figure they had quoted both in e-mail and verbally and the service was shocking, especially the attitude of one of the manager's who name I unfortunately didn't get. One of the sales people was really good though and did their best to help the situation. I was fuming as I had purchased a vehicle there, so did my mother-in-law and my husband came with me as he was interested in buying a brand new vehicle from them but after the service I received he said there was no way he would buy a vehicle from there.

On time service was done not waiting long for car to be returned

everything went smoothly ,staff pleasant and polite.

Spoken to and informed. A very professional service from start to finish. Polite and friendly. Highly recommended

Dreadful experience. Took a reserve fee for a car and then sold it to someone else which they aren't supposed to do. Lied about it having gone before I reserved it. Then I had the battle to get my reserve fee back! Refused to answer my emails. Raised an official complaint got a ticket number and promised a response within 48 hours - nothing. Eventually 9 working days later I have my reserve fee back (reservation contract says 5 days). Avoid! No integrity whatsoever.

because of my disability they picked up and returned my car at the times arranged. The driver was very respectful and took care with my car.
When it was returned the car had been cleaned inside and out.
Altogether an excellent all round experience

The most awful and dishonest people I have ever encountered. Bought a used kona was faulty from day 1 refusing to refund or assist in any way. Their response will be like all here. We are so so sorry you feel this way we pride ourselves on our customer service. Well you don’t and you just lie lie. Avoid them at all cost you will regret ever stepping into this haven of lies and deceit. Evans Halshaw Hyundai Leeds

Came in to ask some questions regarding my vehicle Amy on the service desk really helped me and answered all my questions. Great help

Amy was great, very knowledgable and polite. Would definitely visit again! 5 stars to Amy!!!!

Amy was great really professional

Amy was excellent

Excellent service from start to finish. Excellent communication throughout. Friendly approachable staff. Car was immaculate on picking it up after the service. Brilliant customer service. Well done 👍✅👍✅

Perfect service experience and a car wash as an free extra.

Very friendly staff, service very good, car nice and clean on pickup thanks

Just been and collected a Renualt Zoe the service from Peter was great, it took a week to get bought as it was 2nd hand and needed to be cleaned and checked but as when I looked at the car to buy it lifted the Bonnet it was full of Leaves so never checked it until I got home today the car has been cleaned inside and out but not under the bonnet as 🤔 it took me 10mins to do a Vacuum and a Wipe down is all it takes to get a Better Review.

Your desk staff kept us informed, the car was ready earlier than expected and was valeted and cleaned.
Thank you