Evans Halshaw - FordStore Preston Reviews 

Recent service visit made easy and stressless by fay and Kelly on the service desk. From initial call to book in to collecting vehicle after service carried out.

Fay at the Service desk is lovely and friendly and a credit to the company.

bad communication between departments and to the customer lack of answering the phones and a lot of commuting back and forward to the garage to get things fixed on a newly sold car that i was informed had been thoroughly checked before purchase and pick up date

People no messing about

Brilliant friendly staff, extremely knowledgeable about Ford cars.

Great service from a professional and funny team. Thanks

Jarreth was very easy to deal with. Completed all aspects of the purchase and part ex over phone and email. Very happy with the car I purchased which was delivered to me. Good after sale communication.

I recently purchased a car from Evan's Halshaw for the first time and found Nik Kennedy to be very welcoming, friendly and knowledgeable. He ensured the whole sales experience was not stressful and provided me with all the information I required to help make a decision. I would definitely recommend him and Evan's Halshaw's to anyone

Excellent service from start to finish whilst buying and part exchanging, Damian was professional, informative and friendly. Would highly recommend ⭐️⭐️⭐️⭐️⭐️

Damian was amazing sorted everything and I drove away in my new car within an hour!!! Would definitely recommend!!

Having previously bought a car from Evans Halshaw (Hadfield, which sadly closed) and having been very happy with the service then, I naturally went back to Evans Halshaw when I needed to buy again. I wasn't disappointed. Staff very helpful and knowledgeable. Bought my car with no difficulties and very happy with it. If only the insurance company had been this helpful!

Have have never had an negative experience with Evans Halshaw Preston.
Kelly in the Service department is an absolute Gem

On arrival I was met by Damien the sales rep.

I was trading my car in for a car they had to go on to PCP.
The payments were too high. So Damien went out of his way to find me another car from another Ford dealer.

I’m was told I would be rung if it was available, as the other dealer had one hour to sell the car. I got no phone call, but had lots of emails that pointed to I had got the car.

It all happened quite quick. Around 5 days. I arrived for the car. We got straight down to signing etc.

The only couple of negatives, is it all felt a bit rushed. I would have liked a test drive of a car I hadn’t even seen and had a thorough look round.

I did find some chips on a quick inspection that they agreed to fix. Now I have it home and have had a proper look, I found a couple more issues I’d expect fixing.

One good thing is if I’m not happy, I have 14 days to return the car. So hopefully they will sort the issues.

But overall nice experience.

I HAVE BEEN WITH EVANS HALSHAW PRESTON JUST OVER FITEEN YEARS, CUSTOMER SERVICE IS EXCELLENT AS TEY KNOW HOW TO SUPPORT THEIR VALUED CUSTOMER, SO THANK YOU EVANS HALSHAW PRESTON

my Ranger was booked in at Preston EH on a Friday afternoon for an MOT
I didn't receive a call until 4.30 to explain the ranger had fail the MOT and I couldn't collect the car.
My father is ill and without speech and communication is not possible over the phone. I was to take dad his dinner that evening and he was expecting me. As there was no option to collect my car which incidentally is not correct because the car was drivable and was still in an MOT for a further Month. no option of a hire car was available and sorry didn't help me in my position. I managed to hire a car for the 7-10 days I was told the repair would take, then received a call the following Tuesday to say the parts would be in the following day and car ready to collect, not the 7-10 days of car hire I had arranged. as my vehicle has now near 100K miles you may appreciate after 3 years I do travel a huge amount, not having my vehicle with all my personal equipment in is a huge inconvenience. on collecting the car Faye on the service desk did explain that the CV boot was damaged, to which I responded it wouldn't pass an MOT with it damaged to which she responded it was damaged during the work to the car???
Following this my car then was due a service so again I booked the car in for the service and the CV boot replacement, no record of this was on the system and the part although I made it very clear that the car was in for a service and a the CV boot replacement. No replacement part was in stock.
The service was done and again no phone call, I spent 2 hours that afternoon trying to contact service and finally ran new car sales to which the response was service are very busy? eventually the response yet again was the car will not be ready today, with no replacement. I do follow a very busy diary meeting at clients sites across Europe and transport is everything to me to fulfil the clients needs. the following day the car was returned but I had to cancel and alter my diary. Very little empathy was given, customer service is among the worst I have ever experienced, and as we have a fleet of mainly Ford Transits and two rangers I have recommended that we never EH again. I delayed in my response as I could get the words right in my head due to the utter frustration with EH. I never want to set foot in this branch again and will sort alternative arrangements for this and my new ranger currently on order.
Chris Nightingale

Always very pleasant and they keep you up to date to what's going on with the van

Always patient, considerate. Never push you into purchase. Lots of advice available throughout

No waiting around. A kind person even offered me a coffee. Such lovely staff. Fay was very thorough and professional. Give them a pat on the back from me.

Good service from the garage, but be aware of number of eforms requiring completion and ensure finance forms completed at least an hour before collection vehicle or in for a long wait.