'Super sales team' Ryan went above and beyond to sort out some minor issues couldn't do enough for us many thanks David and Mandy.
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See what reviewers are saying
I would highly recommend Evans Halshaw, Merthyr. The sales person I dealt with throughout for the purchase of my new car was so very helpful & informative, never pushy, always giving me room to make m... See more
Company replied
Bought a £14k car from here, electrical issue started about a week afterwards. Been sent from pillar to post to try and get the car fixed, promised calls back and let down on 3 occasions. Consistently... See more
Company replied
We've just purchased our third car from Evan Halshaw in Merthyr and we are really happy with the car and the service we received. We'd like to give a big thank you to Matthew who made our car buying j... See more
Company replied
Company details
Written by the company
About Evans Halshaw Welcome to Evans Halshaw on Trustpilot. As one of the UK's largest automotive retailers, we're proud to represent some of the biggest car manufacturers in the world, which include the likes of Citroën, Fiat, Ford, Hyundai, Kia, Peugeot, Renault and Vauxhall to name just a few. Not only do we offer a range of competitive deals on brand-new cars, we have a wide choice of quality used cars for you to browse from, which are all meticulously prepared by our workshops and in-house technicians. With over 100 locations situated throughout the UK, you're never far away from one of our dealerships. Our friendly associates are always on-hand to assist you, ensuring you have a great experience every time.
Evans Halshaw
Written by the company
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Evans Halshaw website. Alternatively, visit one of our modern dealerships, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Price Guarantee
Every Day Low Prices
At Evans Halshaw we offer everyday low prices, every day. Checking online retailers daily, we guarantee that all of our used cars will be available at the very best price every day of the year. As the UK’s largest online car retailer, we have a dedicated team constantly reviewing online pricing. We guarantee that any quote you receive for any used car will always be the very best price available and with competitive finance options, your next car is more affordable than ever.
Contact info
Ford, Pentrebach Road, CF48 1YA, Merthyr Tydfil, United Kingdom
- 01685 374111
4.3
Excellent
425 reviews
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Poor customer service
Poor customer service. Picked up car on Saturday and it was presented in a really nice condition with paintwork touched in as agreed. Satnav required card which was due in Wednesday. Unfortunately this didn't happen and it took several emails and calls to finally get one about 2 weeks later. The service history took about the same time. A door speaker failed and I'm still waiting for an update. Had a nice email asking how things were going the day a wheel sensor failed which was ironic.
No reply to either problem so I gave up and did the wheel sensor myself and I'll leave the speaker till the summer. Its not what you expect from a main dealer leaving me feeling like they had the money and walked away. Glad I didn't take the extended warranty as I saved money there.
Thanks for your automated reply.
It shows how little your bothered by customer feedback.
7 October 2025
Unprompted review
Reply from Evans Halshaw - Ford Merthyr Tydfil
Hi Gary,
Thanks for sharing your feedback on your experience with Evans Halshaw Ford Merthyr Tydfil . We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at help@evanshalshaw.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Evans Halshaw Ford Merthyr Tydfil Customer Services
Very friendly and helpful service
Very friendly and helpful service by Cameron Jones whilst purchasing a new car. Made the process nice and smooth with great communication throughout.
15 December 2025
Unprompted review
Reply from Evans Halshaw - Ford Merthyr Tydfil
Hello,
I appreciate you taking the time to leave this review!
I am very pleased you are satisfied with your visit!
We hope to be of service to you again!
Evans Halshaw Brand Customer Services
Had an amazing experience
Had an amazing experience, Tyrone was more than helpful! Found my dream car and had the car ready for me in days! Highly recommend
15 December 2025
Unprompted review
Reply from Evans Halshaw - Ford Merthyr Tydfil
Hello, Emily
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Evans Halshaw Brand Customer Services
Reply from Evans Halshaw - Ford Merthyr Tydfil
Hello,
I appreciate you taking the time to leave this review!
I am very pleased you are satisfied with your visit!
We hope to be of service to you again!
Evans Halshaw Brand Customer Services
Adam helped us with our choice of car…
Adam helped us with our choice of car and was extremely professional throughout the process. Would recommend using Merthyr Evan’s Halshaw for your future car needs
8 December 2025
Unprompted review
Reply from Evans Halshaw - Ford Merthyr Tydfil
Hello Neil,
Adam will appreciate you leaving this a review - thank you!
Have a nice day!
Evans Halshaw Ford Merthyr Tydfil Customer Services
Scam Company. Do you investigation before buying
This was my first fora into used cars in the the UK and it has left a very bitter taste in my mouth. Brought a used AudI Q2 from them, ford Merthyr tydfil to be exact based on a friend's recommendation. Actually had to drive 140 miles to pick the car myself as they do not have Car drop service. Frankly i was easy to have all the papers signed. The dude assured me my papers will be in the post with 2 weeks. Its been 5 months! What was most frustrating is that the car started developing issues. Frequent calls to customer's service gave me assurances that it would be resolved in 48 hrs. Been on this now since August 2025!! Sincerely, I think they are more of a scam company now than anything credible.
9 August 2025
Unprompted review
Reply from Evans Halshaw - Ford Merthyr Tydfil
Dear Opeyemi,
Thank you for taking the time to rate the experience you have had with Evans Halshaw Ford Merthyr Tydfil. Please accept our sincere apologies if our service did not meet your needs and thank you for bringing this to our attention. To allow us to improve our processes and the service we provide to our customers, we would please ask that you provide more details of your experience to our customer service team at help@evanshalshaw.com, who will be happy to investigate your concerns and have the opportunity to make things right for you.
Once again, we would like to thank you for taking the time to leave this review. Your support to Lithia is much appreciated.
Evans Halshaw Ford Merthyr Tydfil Customer Services
Excellent service from Tyrone,really…
Excellent service from Tyrone,really helpful. Patient with the sale and went out of his way to support.cabt recommend enough.
Thank you 😊
12 November 2025
Unprompted review
Reply from Evans Halshaw - Ford Merthyr Tydfil
Hi,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience with Tyrone at Dealership.
Have a lovely day!
Evans Halshaw Brand Customer Services
Awful customer service rude aggressive staff at Merthyr
Rang to purchase a used car Merthyr branch, no call back waited all day Awfully rude staff and aggressive , and manger allows Sales man to listen in calls and shout. Avoid avoid avoid unless you have time to waste..
6 November 2025
Unprompted review
Reply from Evans Halshaw - Ford Merthyr Tydfil
Hello!
Thanks for sharing your feedback on your experience with Evans Halshaw Brand . We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at help@evanshalshaw.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Evans Halshaw Brand Customer Services
Very professional service provided by…
Very professional service provided by Tyrone. Made selling my car very easy& quick process!!!
18 October 2025
Unprompted review
Reply from Evans Halshaw - Ford Merthyr Tydfil
Hi Rebekah,
We're happy to hear that you found the service received from Tyrone professional and the car selling process easy and quick.
Evans Halshaw Customer Services
Poor service
Bought a £14k car from here, electrical issue started about a week afterwards. Been sent from pillar to post to try and get the car fixed, promised calls back and let down on 3 occasions. Consistently blaming it on the Cardiff branch, when you contact the Cardiff branch they say to contact Merthyr. So unprofessional especially after spending so much money.
7 October 2025
Unprompted review
Reply from Evans Halshaw - Ford Merthyr Tydfil
Hi Daniel,
Thank you for taking the time to review.
I’m so sorry to hear you haven’t had a positive experience, I can assure you that this isn’t the customer service we do aim to provide.
If there are any outstanding issues you have that you need addressed, please contact us on service.followup@evanshalshaw.com
Thank you,
Evans Halshaw Customer Services
great service and staff
great service, very quick, picked up my car and dropped off a very good courtesy car, very pleasant driver. The work on my car was to a very good standard and completed quickly and with good clear communication - thank you
3 October 2025
Unprompted review
Reply from Evans Halshaw - Ford Merthyr Tydfil
Hello Gary,
We appreciate you taking the time to share your feedback.
We're happy to hear that you received great and quick service, with good communication and a pleasant driver, and that the work was completed to a high standard.
Evans Halshaw Customer Services
Cameron was super helpful...
Cameron was super helpful and walked me through every step to getting the car I wanted with all of the options available. He also made me plenty of coffees and gave me the space to really explore the car as well as a test drive at my leisure. Great experience! Thanks Cam!
27 September 2025
Unprompted review
Reply from Evans Halshaw - Ford Merthyr Tydfil
Hello,
We're happy to hear that you had such a positive experience!
It's great to know that Cameron was helpful in guiding you through the car-buying process and made you feel comfortable.
Thanks for your feedback!
Evans Halshaw Customer Services
Reply from Evans Halshaw - Ford Merthyr Tydfil
Hi Debbie,
We appreciate you taking the time to share your positive experience with our service and friendly team.
Evans Halshaw Customer Services
Exceptional service
Exceptional service, Matthew was so helpful and made buying the car easy. I would recommend
12 September 2025
Unprompted review
Reply from Evans Halshaw - Ford Merthyr Tydfil
Hello,
We appreciate you taking the time to leave us a review.
We're happy to hear that you received exceptional service from Matthew and found buying the car easy.
Evans Halshaw Customer Services
Fantastic company and staff
Fantastic company and staff. Service was seamless from start to finish. Matthew took care of everything. Sold my car for more than expected! Would definitely recommend this place time and time again. 5 stars for the coffee and Welsh cake!
5 September 2025
Unprompted review
Reply from Evans Halshaw - Ford Merthyr Tydfil
Hi Stacey,
We're happy you had a seamless experience with Matthew.
It's great to hear that you sold your car for more than expected.
We appreciate your recommendation and that you enjoyed the coffee and Welsh cake!
Thank you for your feedback.
Evans Halshaw Customer Services
Fantastic service today.they did a…
Fantastic service today and when I pick the car up it had had a wash. That was a nice touch . Great work guys
21 August 2025
Unprompted review
Reply from Evans Halshaw - Ford Merthyr Tydfil
Hi David,
We're so glad you had a fantastic experience and appreciate you mentioning the car wash.
It's great to hear about your satisfaction with our work.
Evans Halshaw Customer Services
the team was amazing highly recommend
the team was amazing highly recommend
30 July 2025
Unprompted review
Reply from Evans Halshaw - Ford Merthyr Tydfil
Hi Ieuan,
Thank you for your recommendation; it means a lot to us!
Evans Halshaw Customer Services
Reply from Evans Halshaw - Ford Merthyr Tydfil
Hello Peter,
We're glad you enjoyed your experience.
Thank you for recommending us; we appreciate it.
Evans Halshaw Customer Services
They will sell you anything
The car they sold me had lots of problems and they couldn’t even be bothered to clean it
29 July 2025
Unprompted review
Reply from Evans Halshaw - Ford Merthyr Tydfil
Hi Rich,
We regret your experience and the car's condition.
We'll review our processes to ensure better quality.
Thanks for your feedback.
Evans Halshaw Customer Services
Great company would definitely recommend
Great company would definitely recommend
26 July 2025
Unprompted review
Reply from Evans Halshaw - Ford Merthyr Tydfil
Hi Natalie,
We're happy to hear that you had a great experience.
Thank you for recommending us; we appreciate it very much!
Evans Halshaw Customer Services
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