Evans Halshaw - Ford Blackburn Reviews 

Don’t buy a used car from this garage, sell faulty cars. Bought a car on the 21st October, tried calling the next day with issues, sales guy never returned my calls. Car was off the road for 5 weeks, before one issue was fixed, coolant leak, still looking for the service book and they gave me money to get back windscreen wiper fixed somewhere else and told I would need to pay for any further repairs, 4 weeks later I have an oil leak, no manager working until January, still under the 3 months guarantee. I work unsociable hours, going to lose money and be out a fortune thanks Evans Halshaw

We located the vehicle that we wanted to buy and reserved online. We then arranged to meet the salesman (Asad) on the Sunday. Agreed the sale and elected to buy the Gardx paint/interior protection. Agreed to pick up the vehicle on the Wednesday when we were assured by Asad that the vehicle would be available for collection with the Gardx applied (Asad then went on holiday). When my wife collected the vehicle the Gardx had not been applied but the salesman who handed over the vehicle insisted that the Gardx had been applied. Yet there was no care pack or certificate. When we challenged them they advised that the certificate would be emailed. When I spoke with Gardx they advised it had not been registered with them. EH then advised there had been a problem with the system registering (However Gardx advised there were no issues). Eventually after a complaint to EH HEAD OFFICE the problem was resolved so some 9 days later. We have never had an apology from EH for the inconvenience. WORD OF CAUTION. If buying the Gardx protection ensure you obtain your certificate.

Asad dealt with my used car purchase. He has been very patient,polite and professional throughout the process. He clearly explained all aspects of the services that Evans Halshaw offer and ensured the handover went smoothly.

I bought my car here in May, and I’m STILL waiting for the work they promised would be completed before I even collected the vehicle. They assured me it would be handled quickly, yet months have passed with nothing but excuses and delays.

Now, after all this time, they’re flat-out refusing to do the work they originally agreed to. The lack of honesty, accountability, and basic professionalism is shocking. Their customer service is non-existent, and dealing with them has been nothing but stressful and infuriating.

This dealership has shown me they’re more interested in making a sale than honouring their commitments. I would strongly advise anyone to avoid this place unless you enjoy broken promises and being left to chase them for things they should have done in the first place.

Don't buy a car from this garage!! They sell spares and repair cars as fully working order!
Very threatening and intimidating.

I'd seriously look at the staff you employ and look at the emails they send to people! It's wrong & disgusting of a garage to be like this.

Dean was amazing and we had a good experience exchanging our car for a newer one.

Myself and my husband went to Evans halshaw Blackburn only this morning and was met by Craig. Craig is the most kind, warm and extremely efficient young man, his knowledge and understanding of what we wanted was exceptional, his honesty and caring is second to none. We want to thank Craig most sincerely and am sure he is a huge asset to the company. Thank you. Katrina and Aurelio.

Please keep away from this dealership if you want a easy car trade in and no repercussions…however
Izaaz the finance manager at Blackburn Ford seems unable to grasp he broke the law selling our trade in vehicle on his forecourt whilst still owing finance on it.
His sales team of Nick took over 6 weeks to deal with settlement of old vehicles loan agreement.
This was whilst we were driving our new vehicle for the same time.
To my reckoning I owned two cars with finance owing on both..appalling service and definitely would never recommend this team.

Dean gave a first class service. I was grateful for his efforts in helping me to purchase a car. Well done Dean and many thanks.

End of July, after a not my fault accident, looking for cars. Called in E.H.Chorley on Monday & had already lost my details by Thur.with me ringing back as no-one had rung. Then Cameron found a yellow automatic SUV that was my spec.at Blackburn.
So NOT paying the £99 non-refundable deposit - SERIOUSLY, my eldest son & I went through on July 10th, to check it out.
Dealing with Sam, nice young man, agreed on the car, no price wriggle room but could have car mats & SOME fuel in the car. Due to Sam's time off & youngest son's holidays, could only collect Aug.27th!
After returning a Dacia Sandero hire car to Enterprise (more problems there) on
Aug.27th, through to Blackburn, to collect my NEW TO ME car, exciting stuff-NOT! Trying to sort payment - problems of it being received, same for another customer, NOT very clean car, was offered mats for me to put in then, once everything was sorted'ish, took over an hour & wasn't busy, NO FUEL IN THE CAR & advised the nearest Tesco was a couple of minutes drive away!!! Not good enough.
No matter how much you're spending on whatever item, it should be exciting & ready to go.
Being a single, widowed parent this was huge for me, having lots to sort on the back of something that wasn't my fault, it needed to be right & although a very nice car, sadly it wasn't!

The staff at Blackburn are brilliant, quick to book a service, fast drop off and collection with no waiting and I received an excellent car service.

Booking process was fast and effeicient as was check in desk for service. Just confusion around parking for service area as big car park and did not see signs for service parking

My gear box failed after 4 months only covered 1000 mile they refused to help the sales guy just transferred me to service department to book it in at a cost to me £145 per hour just to look at it . Spoke to a manager his response was you should of taken the extra warranty at the end of the day you haven’t bought a new car just what you want to hear when you have spent £6500 on a car that is not fit to use .I would ignore all the smiles and would you like a coffee and so on soon as they have your money they turn on you push you aside and move on to the next victim . This isn’t then end of the matter I intend to take this further. You have been warned people don’t fall for it . Blackburn branch!

ANOTHER UPDATE ON MY EXPERIENCE.
DAY 6 AND STILL NO CONTACT. I'VE NOW SUBMITTED A COMPLAINT TO TRADING STANDARDS.POOR POOR SHOW EVANS HALSHAW
Submitted details as requested but no contact from Evan Halshaws. To rub salt in the wounds i received an email from Motherwell branch about the urgent work that needs to be completed due to the safety concerns with my car. Giving them to 5pm on Friday or ill be going to trading standards. Bought a car on the 17th July. Expressed a concern about osf headlight as it was seriously condensed. Service light csme on about 3 miles up the road.
Fast forward 4 days. Took the car into another Evan Halshaws branch. The car came up as a critical error on there own
Health report. Spoke to the manager of blackburn branch and he laughed it off. Told me to get the part of ebay or goto a local garage to fix. Also told me that it is a recommendation to fix other than a safety issue. Short story refused to fix.
Service light came on also. Originally the branch manager offered to cover the costs. Got a call from him 15mins later informing me that a service was completed by Evans Halshaw in March. My service book and online computer states otherwise. Bought 3 cars from Evans. Never been let down. Bought from Motherwell, East Kilbride , Edinburgh West. Unfortunately Blackburn let me down. Submitted a complaint to head office. Let's see what happens.

Very easy to buy a car, staff where friendly and helpful, purchased the car with ease, gave me all the information I needed, Asad Haq, the sales guy was spot on

Today I called Blackburn used car sales team to get my car sorted and sales lad who sold me car I now find out is a lire basically according to his sales manager izzy and I'm stupid not listen what they offer you sounds great but if u need truth then this company is so bad his manager talks to a person who is in hospital having cancer test so rude he put me down so bad upset me let the ford name down so bad today he should be removed from the company I can not express how much you should now not but a car from any one ford garages and dint buy any extras coz when it comes need help your called things would not wish say shame on you izzy put ya sales staff down ya customer so people think hard b4 you buy a used car from these again

Please don’t buy anything off this company I put a deposit down on a car, it was what I was told , and ask for a refund , that was 28th of may, and it’s now 25 of June, keep getting told it’s going to be sorted tomorrow and tomorrow never arrives, very disappointed , one star is being generous.

Everything was really professional and customer focused. Even got the car back earlier than expected.

Exceptional Customer Service.
Me and my Wife have purchased my Focus St and my wife's Fiesta eco boost from Evans Halshaw, Blackburn. We both purchased GAP cover and 2 years guarantee.
The Fiesta had to go in for an Health check, due to a rattle noise. So we went in 9am sharp, Tuesday 03/06/2025. We spoke to Ellie on Service Reception and left the vehicle with her.
Now to the main reason for my review.
Ellie has been Exceptional right from our first meeting, her Customer Service Skills are OUTSTANDING. Ellie has made multiple Service phone calls to keep me up to date, from what work was required, Ellie also chasing up our Guarantee to get the authorisation funds payment sorted. She sent me an email with Technician Video Inspection, showing the work required. Then literally the very next day, Ellie rang me to inform me our Fiesta was all sorted, work done, just going for the Valet then ready for collection.
The entire process was seamless and THANKS TO ELLIE, was a reassuring and care free experience.
Ellie has OUTSTANDING Customer service skills, very pleasant and polite and a REAL CREDIT to Evans Halshaw, Blackburn.
Well Done & Thank you Ellie.