Evans Reviews 

13,674
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 2,100 reviews, reviewers had a great experience with this company. Customers frequently praise the extensive variety of clothing and other items, finding styles suitable for many occasions. People are also very satisfied with product quality, noting good materials and excellent value. The delivery service is consistently highlighted for its speed and efficiency, with items arriving quickly and well-packaged. However, some people experienced issues with product fit, finding items either too large, too small, or inconsistent in sizing. Additionally, a number of customers were dissatisfied with the return process, citing difficulties with codes, unexpected fees, or problems arranging collections and tracking refunds.

What people talk about most

Product

Reviewers highlight positive aspects of product, with many expressing satisfaction with the quality, fit, and... See more

Quality

Consumers find quality to be positive, with many reviewers praising the good quality cotton, well-made... See more

Delivery service

Customers generally report positive experiences with delivery services, highlighting quick and efficient... See more

Order

Reviewers mention ambiguous feedback about order experiences, with many finding the ordering process easy and... See more

Return policy

Clients share negative opinions on the return policy, with many reviewers expressing frustration over... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Good variety of clothes. Some tops and jumpers are too long for me - models used are 5ft 10 mainly. I was 5ft 5 then spinal fractures affected me and I'm now 5ft 3. I don't have all the clothes to cho... See more

Rated 4 out of 5 stars

Very good service the only thing I would say is that when you do a return evri and need tge qr code please put on website that the qr code that has to be scanned at the post office will be sent via em... See more

Rated 5 out of 5 stars

Delivered next day at standard delivery rates. Good quality cotton, dresses look like on the website (a lot of companies are less honest). I bought both dresses a bit too large , they are generously c... See more

Rated 5 out of 5 stars

Actually I have nothing bad to say: 1) orders delivered in record time - in my case abroad -in less than a week! 2) problems solved professionally and very quickly 3) Always great choice and good... See more


4.0

Great

TrustScore 4 out of 5

14K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 95% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.0

All reviews

(13,674)

1,602 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

All tops are too long and baggy

A lot of the Evans Branded tops now are so long and baggy. A couple of years ago the styles and lengths used to be just right. I have ordered from Evans for years but not sure now that they are suitable for me.

8 December 2025
Evans logo

Reply from Evans

We appreciate your long-term patronage and are sorry to hear that our current styles don't meet your expectations. We value your feedback regarding the changes in our top lengths and fit, and we'll consider it as we evolve our designs.

Rated 3 out of 5 stars

Poor quality

Poor website, delivery ok, quality poor, over priced for low quality, pay to return £5 out of pocket on just looking at the items. It’s a great shame that companies can take over high street names and cheapen brand!! Will not be using again

2 December 2025
Evans logo

Reply from Evans

We appreciate you taking the time to share your experience. We're sorry to hear that you were not satisfied with the website, quality and price, and that the return process cost you. We'll review this feedback.

Rated 5 out of 5 stars

Only praise for Evans

Actually I have nothing bad to say:
1) orders delivered in record time - in my case abroad -in less than a week!
2) problems solved professionally and very quickly
3) Always great choice and good prices especially sale items.

8 December 2025
Rated 2 out of 5 stars

These leggings come in small and short…

These leggings come in small and short unfortunately. I was charged return postage separately for each pair ,as I tried 2 sizes even though I returned them together in one parcel to save on packaging.
Customer service very unhelpful,won't be using Evans again.

29 November 2025
Evans logo

Reply from Evans

We appreciate you bringing this to our attention. We're sorry the leggings' sizing was an issue and that you were charged separate return postage. We'll review your feedback regarding the customer service experience and return process.

Rated 1 out of 5 stars

Parcel was marked as delivered but I…

Parcel was marked as delivered but I didn't receive it and it was so difficult to communicate this that I gave up

30 November 2025
Evans logo

Reply from Evans

We regret to hear that your parcel was marked delivered but not received, and that communicating this was difficult. We appreciate your feedback and will investigate this issue.

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