Europesure Travel Insurance Reviews 

587
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 166 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the digital platform is very simple to navigate, making it fast and straightforward to arrange travel insurance online. Consumers also appreciate the very competitive prices and the clear, easy-to-understand policy choices designed to suit different destinations and personal needs. However, some reviewers were not happy with the claims process, noting unexpected rejections or difficulties when trying to get reimbursed for travel disruptions. Some people also mentioned that handling claims is often outsourced to external groups, which can make the overall reimbursement procedure quite frustrating.

What people talk about most

Service

Users describe positive interactions with service, highlighting efficient, friendly, and exemplary support.... See more

User experience

Customers consistently note positive experiences with user experience, highlighting that the platform is very... See more

Claim

People report ambiguous experiences with claim, as many consumers note they have not actually had to file any... See more

Price

Reviewers mention positive feedback about price, highlighting very reasonable costs and competitive rates.... See more

Website

Reviewers highlight positive aspects of the website, describing it as informative, very easy to navigate, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I like the easy to understand comparison charts when choosing between bronze, silver, platinum etc. The communication before policy expiry is good. And so far, there have not been big changes in the... See more

Company replied

Rated 5 out of 5 stars

The insurance was recommended by our travel agent (who explicitly told us he did NOT receive a commission from his recommendation). The website was easy to navigate & quickly found the product coveri... See more

Rated 5 out of 5 stars

All communication was completed with no fuse and everything was clear from the start. Price was as we expected for people of our age (62 & 67). Fortunately we had no reason to use you other than peac... See more

Rated 5 out of 5 stars

I had to cancel my trip because of illness and file claim to reimburse not refunded amount for tickets and hotel. I was surprised how easy process was and it took less than a month to receive compensa... See more

Company replied


Company details

  1. Insurance Broker
  2. Health Insurance Agency
  3. Student Insurance Company
  4. Travel Insurance Company

Written by the company

Europesure offers Annual Multi Trip and Single Trip travel insurance to expats and local nationals based in the EU, the rest of the EEA, UK, Gibraltar and Monaco aged up to age 79. Standard covers include Medical Expenses, Cancellation and Baggage. A number of optional covers complement the standard travel insurance benefits available with three levels of cover . Options include COVID-19, Winter Sports, Golf, Business, Terrorism Disruption, Gadgets, Weddings and Car Hire Excess. The policies are underwritten at Lloyd's and Lloyd's Insurance Company. All quotes and purchases are made online with a debit of credit card with instant email policy issue.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

587 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(587)

159 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Purchasing the insurance was quick

Purchasing the insurance was quick, easy and online. Thankfully I did not have to make a claim so I do not know whether claiming would be quick and easy but the purchase certainly was.

7 October 2025
Europesure Travel Insurance logo

Reply from Europesure Travel Insurance

Thank you for your kind review. We hope that if ever you need to make a claim you will be well looked after by our claims team. We wish you safe and happy future travels. The team at Europesure

Rated 4 out of 5 stars

The process of choosing our annual insurance

The process of choosing the annual insurance was very clear and detailed which allowed us to make decisions on the type of travel insurance that was suitable for us. Thank you Europesure.

5 September 2025
Europesure Travel Insurance logo

Reply from Europesure Travel Insurance

Thank you for your kind review. We wish you safe and happy future travels. The team at Europesure

Rated 5 out of 5 stars

We have used euroesure for the last 4…

We have used euroesure for the last 4 years last holiday my wife was poorly and they were most helpful.we would highly recommend them

2 October 2025
Europesure Travel Insurance logo

Reply from Europesure Travel Insurance

Thank you for your kind review and loyalty. We are pleased you were well looked after by our claims team. We wish you safe and happy future travels. The team at Europesure

Rated 5 out of 5 stars

Easy to understand the different levels…

Easy to understand the different levels of cover. Quick to respond to queries. I haven’t made a claim so cannot comment on that aspect of service.

29 September 2025
Europesure Travel Insurance logo

Reply from Europesure Travel Insurance

Thank you for your kind review. We hope that if ever you need to make a claim you will be well looked after by our claims team. We wish you safe and happy future travels. The team at Europesure

Rated 5 out of 5 stars

Easy renewal

Easy renewal, good coverage.

19 September 2025
Europesure Travel Insurance logo

Reply from Europesure Travel Insurance

Thank you for your kind review and loyalty. We are pleased to hear your renewal was straightforward. We wish you safe and happy future travels. The team at Europesure

Rated 5 out of 5 stars

Very easy website to use.

13 September 2025
Europesure Travel Insurance logo

Reply from Europesure Travel Insurance

Thank you for your kind review. We wish you safe and happy future travels. The team at Europesure

Rated 5 out of 5 stars

An easy and good way to get travel…

An easy and good way to get travel insurance. Especially for people living outside their home country. The website has several options. Both single trips and multiple trips over the year.

20 June 2025
Europesure Travel Insurance logo

Reply from Europesure Travel Insurance

Thank you for your kind review. We wish you safe and happy future travels. The team at Europesure

Rated 5 out of 5 stars

Extremely easy

11 September 2025
Europesure Travel Insurance logo

Reply from Europesure Travel Insurance

Thank you for your kind review. We wish you safe and happy future travels. The team at Europesure

Rated 5 out of 5 stars

System of reminders

System of reminders, quotes and general communications surrounding renewal functioned smoothly.

9 September 2025
Europesure Travel Insurance logo

Reply from Europesure Travel Insurance

Thank you for your kind review and loyalty. We are pleased to hear your renewal was straightforward. We wish you safe and happy future travels. The team at Europesure

Rated 4 out of 5 stars

I got the renewal notice and was able…

I got the renewal notice and was able to renew with out any problems to ensure continued service.

11 August 2025
Europesure Travel Insurance logo

Reply from Europesure Travel Insurance

Thank you for your kind review and loyalty. We are pleased to hear your renewal was straightforward. We wish you safe and happy future travels. The team at Europesure

Rated 5 out of 5 stars

Good prices

Ease of use. Wide offer. Good prices

28 July 2025
Europesure Travel Insurance logo

Reply from Europesure Travel Insurance

Thank you for your very kind review. We wish you safe and happy future travels. The team at Europesure

Rated 5 out of 5 stars

A customer since 20216

I have purchased my travel insurance with you since 2016 and have had no problems at all. I have only had one claim when BA left my luggage behind in London and we arrived in Gibraltar without a change of clothes. Your helpline was very helpful.

22 July 2025
Europesure Travel Insurance logo

Reply from Europesure Travel Insurance

Thank you for your very kind review and your loyalty. We wish you safe and happy future travels. The team at Europesure

Rated 5 out of 5 stars

Easy to activate and excellent price.

Easy to activate and excellent price.
Haven't used the insurance thankfully so can't review.

18 August 2025
Europesure Travel Insurance logo

Reply from Europesure Travel Insurance

Thank you for your very kind review. We wish you safe and happy future travels. The team at Europesure

Rated 5 out of 5 stars

Easy guide

Easy guide, easy to navigate and a fair price

18 August 2025
Europesure Travel Insurance logo

Reply from Europesure Travel Insurance

Thank you for your very kind review. We wish you safe and happy future travels. The team at Europesure

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look